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Complaints & Reviews

loss of internet signal!

Approximately 6 weeks ago, I began to have problems with Comcast's high speed internet and still do to this day. I completely lose the internet signal at random times a day, several times a day. Sometimes, I get service back within a few minutes, but most of the time, the only way to get back online is to completely turn off the computer, unplug everything, wait a few minutes and reboot.

I called Comcast and made an appointment to get it fixed. Well, the day of my first appointment, no one showed. I called and was told that Comcast was able to fix the problem and thus they canceled. Of course no one called to me to let me know they were canceling and no, my problem was not fixed. This scenario occurred THREE times. Finally, a tech came out and told me that my modem probably has a short, but that the modems on his truck are in worse condition than what I already have so he wouldn't swap them out. He recommended that I sign up for the phone service because then Comcast will give me a new modem. He then left, and I still had the same problem. I immediately called and made another appointment and emphasized that they will need to bring a functioning modem with them. The guy comes, checks everything, says he has no idea why I am losing a signal, and that sorry, he does not have a modem with him. I call and make another appointment. This guy comes out, and changes an ethernet cord and tells me that it is all fixed. Ten minutes after he leaves, my internet goes down again. I called again and was told that if I get the phone service my problem will be fixed. I really, really want my internet back so stupid me, I sign up for it. First installation appointment comes and no show. I make another appointment, and this guy comes out and says that since the work order is wrong, they cant port my number and that I will have to make another appointment to get it installed. I make a third appointment (I really want my internet back). The guy comes and the work order is wrong again. He calls for help and sits on the phone for ~ an hour trying to correct the work order. Finally I am so frustrated, I tell him that I don't want the phone service any longer. I figured they would just have to fix my internet without forcing me to sign up for the phone service. A week later, I get my bill, and you got it, I was charged for phone installation and a month of phone service. Calling to get my bill corrected was a nightmare. The first person I talked to insisted that I give him the serial number off the phone modem that was NEVER installed. I guess he got mad that I wouldn't give him the number off the invisible modem because he hung up on me. Finally after 4 hours on the phone my bill was corrected (at least that was what I was told...we shall see)

As for the internet, I was still having trouble so I called for help again. This time the guy told me that I had to go to a comcast store and pick up my own modem. Did so, but of course the store didn't have any available. They told me to sign up for the phone service if I wanted a new modem. I called customer service again. This tech told me the only way I was going to get the internet problem fixed was to 1) get the phone service and thus a new modem, 2) buy my own modem but then Comcast wont service my house (but they don't anyways), or 3) go to a comcast store and pick up one there. Was he not listening?? Cid he not read my notes?? What a joke!!

Needless to say, I still am losing the internet signal. However, the problem seems to be escalating. It is really annoying to have to power cycle many times a day and I am sick of spending HOURS and HOURS on the phone with inept technicians who really do not care. I HATE COMCAST!!!

Of course like most areas, Comcast is the only provider of high speed internet in my town. Customer service really is not important when you have a monopoly!

connection problems, no refund

We had Comcast for 2 years, they supplied our cable phone and internet. We started experiencing problems with our phone service right away. Our phone would go out for hours at a time we were unable to receive and make calls. When I contacted them from a payphone I would sit on hold forever to be told that they ran a check and yes it does not seem to be functioning properly. After the call my phone would start working again for anywhere from 1 month to a week. About a month ago I had a vacation planned and need to confirm my hotel and flight, My husband was also driving a crappy car because our good car broke down, my husband had my cell phone in case he broke down he could call me to go get him. That morning my phone went out and when I called them yet again they told me they wouldn't be able to fix it for 24 hours I explained that it was very important that it get taken care of right away. I was told that it was unlikely that it would be taking care of that day but If they were able to get a tech out they would call me. I again explained to her my phone didnt work. After some choice words I told her to just disconnect my service.

After we returned back from vacation my phone was working . I called and switched service to a different co. I was told I would receive a refund from the time my service was out and also for the time I had already paid for, I was told by the rep. that it was $91.54. Today I received a check for $41 when I contacted them I was told that the discount for when my phone was not working was not in the computer and since I no longer had their service they were unable to issue the refund.

  • Ma
    maresydoats Dec 28, 2008

    From the time I got C'cast service 4 years ago it has been a nightmare. First I was somehow erroneously hooked up to 2 other people's tel lines! Like a party line and you couldn't call if someone else was using it...one of the "users" though I was hacking into her line and threatened to call the FBI! This went on for days...and waiting for a "tech" to come took more days then he couldn't find the problem (and, seriously, was an idiot who kept looking at his watch and asked me if there was a Hardees nearby) so it took MORE days to finally solve it! Asked for some kind of reimbursement for
    those days I had to use my cell but no can do, I was told. Then, found out my "new" # was actually the previous # of a lady of the night...with almost a hundred messages "left" that I had to manually delete! (And still get calls at 2 am asking if I'm "working" tonight. Now, this latest glitch is that my TV (expensive on demand, premium service) has been off for 3 days and it's Christmas. Have tons of relatives, friends over, the kids want to watch something, I think what am I paying this for? I am looking for another service altogether. Crazy. And try sitting on the phone for 45 minutes while the taped message tells you how many good servics they offer and all the cool movies you CANNOT WATCH because the whole company is so incompetent.

    0 Votes

unable set up an account

Cable Television and Internet Services

Comcast Cable
Office located at:
1255 West North Ave.
Chicago, IL 60622
[protected]

My home (apartment) currently does not have cable tv/internet services and I am trying to purchase a plan from this company. I've called the office three times and each time they have told me that my apartment already has service and the account is under another tenant's name. This means that they cannot set up an account for me. With the first two calls they told me that someone would call me. They never did. The third time -- just a little while ago -- I told them that I was considering contacting the Better Business Bureau and they just hung up.

  • Co
    Cottanman Aug 16, 2009

    Comcast account setup is a really pain in the ###. No one knows in the Comcast what are their duties of the work and they are working on sylos...I just called 15 times to different 800..it is really a pain...and only comcast has a monopoly in US. they have the right to do anything...

    0 Votes

comcast & credit protection association

I recently checked my credit report and much to my surprise, I have an unpaid $85.00 bill from Comcast listed under collection by Credit Protection Association. I never received a bill, nor did I receive a collection notice. I contacted Comcast and they couldn't find the information. I contacted Credit Protection Association by email and they never responded. I tried contacting them by phone, but could not reach anyone without an account number, which I never received. I disputed the information on my credit report and it came back that they were still trying to collect from me. Had I known I had a bill in the first place I would've paid it. Here I am 6 months later, trying to resolve this and neither company wants my money or is willing to help me pay the debt. It's ridiculous. Unknown to me, Comcast billed me, then sent it to a collection agency. Now the collection agency is unwilling to collect. And over $85.00 I have a negative mark on my credit!!!

  • Pa
    Patsy Duenas Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was tired of being ripped off by comcast, so I decided to go with a satellite network. For two months I tried calling Comcast telling them to disconnect me because I no longer wanted their so called service. Every time I called the local office I would get a recording that they were busy taking care of valued customers and to call back later. I did not have the time to take off work and go in person to the office to tell them I did not want to be their customer. Finally after two months and a letter to Comcast main headquarters I was disconnected. I was billed for two months of service that they refused to disconnect me. The next thing I know I get notice from Credit Protection Agency that I owe $118.00. Now I am bombarded by comcast wanting to offer me great deals because I am a valued customer.
    My message to comcast is GET REAL I will do without before I become your valued customer.

    0 Votes

total lack of customer service

We are incredibly frustrated with Comcast's total lack of customer service and their inability to finish jobs they started! Here is a copy of our recent email to our county councilman:

Mr. Knapp,

Hopefully you can help us get Comcast out here to finish what they started nearly one month ago!

Over three weeks ago, a Comcast truck was seen in front of our house in Gaithersburg, laying a cable line in our front yard. When we returned later, the line had been left unburied, running through our front yard, and hooking up to an OPEN green (electrical?) box. The line is STILL there, despite numerous phone calls to Comcast, and the box is still wide open.

When we first called, Comcast promised us an 'appointment' last Monday, June 4th. Why we needed to schedule them to come out here to bury the line they laid is quite beyond us. They never showed up. When we called again, they said they had no record of the Monday appointment.

We're at the point of wanting to just slice this line running through our yard, but we're not certain it won't interrupt our own service (which had been ok, at least by typical Comcast standards ). Eventually our lawn service will likely wind up accidentally cutting the line anyway. Can you help us, please??

We are here to help

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sorry service

Ever since I have had my service with comcast, three bundle package, I have had nothing but sorry service and their customer service is just horrible. I have had to change out my modem twice in four months and to this day I never know if it's going to be the high speed wireless connection that's down or the TV cable or the Phone. Mostly the phone is out and when the phone is out the high speed is out too.

As soon as I can make arrangements to have their service, or I should say lack of service, replaced, I will never do business with ComCast again.

  • Au
    audrey brown May 09, 2011

    l agree that comcast has gone to the DOGS!
    l have been a faithful csutomer for many years
    now l just feel cheated... by comcast
    l paid to have service in all my rooms, now they are telling me that
    l will only recieve 2-70 no HBO that use to be channel 5
    but, l feel since I paid to have those line ran in the rooms, that l should
    recieve all service in every room. that was the deal when l sign
    my contract with comcast . l'm really am thinking about getting a
    lawyer. it cost me a lot of money to get those cable line put in,
    and l want my money back. if we all would just drop comcast
    l bet they would stop taking there customers for granted!!

    0 Votes

can't buy own box

Well I bought their digital cable and internet since they have a special promotion but when it comes to getting a cable box for my tv, the only option that I have is to rent their box. So if I rent their box the whole time I have service with them, I'm loosing money. Other companies like Yahoo DSL or what are they now, AT&T, sells their boxes or I can just grab one from Best Buys or Fry's as an option but not Comcast. They don't sell cable box and if I buy a cable box from ebay, they told me that it doesn't work either cause the serial number that I have is not on their list. This is not fair to consumers. They're already a monopoly as it already and we are stuck with no options whatsoever. Well another option is to get a cable discrambler but that's illegal so basically Comcast wants the consumers to cheat in order to get service. I'm thinking that I'm not the only one who has this dilemma. Please help. Thank you.

Concern Citizen.

  • Kr
    Kristi Lea Tompkins Dec 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    No one will answer the phone!!! I have a simple question about my service. I am going to switch to the dish!! Ditch the box!!

    0 Votes
  • Te
    terry Chamblin Oct 16, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I am filing a complaint against Comcast Report Neg. On cridIT repoRt terry Chamblin 559 283 2569

    0 Votes

comcast did not inform credit protection association that payment is made

I returned my Comcast Cable boxes but still got a bill of $219 from Comcast for not returning. I paid the...

these people are idiots!

I receive my cable TV service through Buckeye Cablesystem in Toledo, Ohio. During the NHL playoffs they have been covering the Versus high def signal with The Golf Channel or so I thought. Come to find out they receive their Versus feeds through Comcast and Comcast is the one responsible. Does anyone have any idea why we are being forced to watch a stupid golf game during the NHL semi-finals. These people are idiots, and unfortunately just try to get a hold of Comcast. You can forget it. They want your money but don't want to hear from you. One thing though, I think all cable providers use the same people to train their service departments because based on what I've read about Comcasts' service department; it can also be said of Buckeye Cablesystem's service department. These people are idiots. No matter how many times or people you contact there you always get a different- wrong answer.

  • St
    storran15 May 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Comcast is nothing but idiots. Wrong information all the time. I rely on my phone and internet to be able to do my work from home job and they've already caused me to lose one job and I'm on the verge of losing another. There is no one else in my area I can use. If I listed all of their massive screw ups I'd never be finished writing this. If you are considering comcast for ANY service and there is anyone else available in your area, then avoid comcast. They have some of the worst customer service I have ever experienced, and if you have comcast you will need there customer service because there services constantly screw up. They've sent me broken modems, turned off the wrong services, hung up on me when I call in, added charges to my bills for things that don't exist, told me completely wrong info, and constantly lie. Good friggin luck if you choose comcast.

    0 Votes

big rebate scam!

Broadband national is a big rebate scam company. I have been trying to get back my rebate for the cable and...

comcast internet is nothing but trouble!

I have had nothing but trouble since i got service through comcast. On July 6th my service was connected, but...

comcast are a bunch of liars and crooks!

Warning! The latest Comcast's ad "Triple Play" is an out right lie. I ordered the service assuming I am getting Digital Cable, Digital Voice, and HS Internet. After 2 missed appointments, they finally made for the installation except the the idiot installer didn't bring a cable card like I requested when I ordered the service. So he installed the Internet and the phone which are working fine. I told him I didn't order a cable box, I ordered a cable card, and I didn't want the cable installed unless it is installed with a cable card like I requested.

I had to call Comcast again for another appointment to install the cable card. After another 2 missed appointment, they finally showed up, he installed the card but picture got worst than it was without the card, and then he finally said that he couldn't install a cable card because I don't have digital cable; I only have basic cable.

Anyway, I don't want to spend any more time on this stupid company. Bottom line, the rep. Comcast are a bunch of liers and crooks. You hear them advertise their "Triple Play", all digital services but in reality it is just a trick to get you to sign up for their lousy service.

Comcast Cable,
Alexandria, VA.

  • Ch
    Chris Johnson Sep 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Well as you posted you wanted to get the triple play offer but you only have standard. According to your statement you have basic cable. As you said triple play offers digital service. That being said what are you complaining about. You obviously knew there was a difference you stated them above.

    Crooks, maybe; but it does not sound like you were lied to. It simply sounds like you are just over dramatic. I do not agree with the way Comcast does a lot of things but you are obviously one of those people who can not be pleased even when you are aware of the situation.

    0 Votes

never met such an incompetent bunch of people as comcast cable tv!

I have never met such an incompetent bunch of people as Comcast Cable TV. I am forever having to call them to...

unable correct equipment from comcast

I have been a customer of Comcast for many years none of which have I felt like I have received what I have been paying for, I will attach a series of emails from Comcast customer support:

The bottom line here is that with all my effort I am unable to get proper customer support or the correct equipment from Comcast.

Dwayne,
Your response,
”We would contact our customers in the event of any equipment is not available and reschedule accordingly. You have the option to go by one of our local office to pick up a High Definition only or HD/DVR and due the installation yourself in all area of Georgia except Calhoun and Rome."

I have had several service personnel show up at my house with the wrong equipment, none of which resulted in a call to alert me of the lack of correct hardware, nor a re-scheduling of the proper equipment.

Secondly you suggest I go into a Comcast store to pick up the right equipment, If you had read the entire body of this email you would have seen that I have gone to a Comcast store per the suggestion of customer support personnel such as yourself. Also with no results.

So instead of giving me excuses and let's try and remedy this situation.

Jeff

-----Original Message-----
From: Comcast Ecare Atlanta [mailto:vidsupport_atl AT cable.comcast.com]
Sent: Tuesday, January 30, 2007 11:55 AM
To: Jeff Moore ~MooringTech, Inc.~
Subject: RE: Service - Comcast Cable Television (KMM24567051V76096L0KM)


Dear Mr. Moore,

Thank you for contacting Comcast Cable.

We would contact our customers in the event of any equipment is not available and reschedule accordingly. You have the option to go by one of our local office to pick up a High Definition only or HD/DVR and due the installation yourself in all area of Georgia except Calhoun and Rome.

Please feel free to contact us if you have any more questions. You may respond directly to this email.

Thank you for choosing Comcast.

Sincerely,

Dwayne
Comcast Customer Care Specialist
**************************************************
The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited.
**************************************************



Original Message Follows:
-------------------------

Eric,
I will CC Corporate services so that they will understand as well what type of responses I get from customer care personnel like yourself.

You responded below, stating that I should "check periodically to see when this equipment becomes available" because you have a shortage of HD equipment available to my area, yet I have a service appointment scheduled for this coming Friday, in which I was told that a DCT6412 would be brought to me, I am just trying to find out why I am paying a 39.00 fee for something you say is not available to me. As a support Rep. for Comcast shouldn't you be making sure that if the equipment in question is not available then either A) re-schedule the unneeded appointment or B) try to find the equipment in question?


Jeff

-----Original Message-----
From: Comcast Ecare Atlanta [mailto:vidsupport_atl AT cable.comcast.com]
Sent: Tuesday, January 30, 2007 10:20 AM
To: Jeff Moore ~MooringTech, Inc.~
Subject: RE: Service - Comcast Cable Television (KMM24565373V70372L0KM)


Dear Jeff Moore,

Thank you for your response.

I am not understanding your rhetorical question, please respond with a actual question so that we may assist you immediately.

Please feel free to contact us if you have any more questions.

Thank you for choosing Comcast.

Sincerely,

Eric
Comcast Customer Care Specialist
**************************************************
The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited.
**************************************************

Original Message Follows:
-------------------------

??????? so the service call that is setup to replace my existing box with the 6412 will cost me another 39.00 and yield nothing?

-----Original Message-----
From: Comcast Ecare Atlanta [mailto:vidsupport_atl AT cable.comcast.com]
Sent: Monday, January 29, 2007 8:05 PM
To: Jeff
Subject: Re: Service - Comcast Cable Television (KMM24556968V19032L0KM)

Dear Jeff Moore,


Thank you for contacting Comcast via e-mail.

I sincerely apologize for any unpleasant experience you had recently with your Comcast service and thank you for bringing this matter to our attention.

Unfortunately, at this time there is a shortage of HD equipment in your area. Please keep checking periodically to see when this equipment becomes available.

We appreciate your patience and understanding.

Thank you for choosing Comcast.

Sincerely,

Jason
Comcast Customer Care Specialist

********************************
The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited.

Original Message Follows:
-------------------------

Name: Jeff Moore
Address: 2441 Hazel Dr.
Address: Atlanta, GA 30316

Evening Phone: [protected]
E-mail: jeff AT toughbooksales.com

Category: Comcast Cable Television
Sub-Category: Service

Account Number:
Comments:

This is my last hope for proper customer service as calling Comcast has been a disaster, starting on Nov. 2005 when I moved into my new home the service coming through has had major issues, including choppy picture on demand communication errors, and poor reception in general. I have been unable to
get this portion of my service fixed, so I let it go. Now after investing in a HDTV I run into yet another problem which comes from an incompatible HDMI out from the Motorola DCT3416 cable box thinking my TV is some sort of recording device immediately turning off the signal to the TV, after giving a HDCP error. I have called many times with no one knowing what the issue was, so I have gone to Motorola's site which states that the DCT6412 fixes the issue. I have scheduled many service calls to get the correct box but there is serious breakdowns between the service personal working in the field and the customer service reps. Working in the offices. I was told at one point I would need to go into a Comcast store to get the correct box and when I asked if I could have the number to the store to see if they had the correct box I was told customers could not have the number so I went anyway and stood in line for over an hour to find out they in fact did not have the box I needed. I am happy to pay over 200.00 which seems to be the standard bill I get each month, but problem after problem has left me thinking Comcast just does not care. The customer service Reps working for Comcast are rude and have a general disrespect for customers with problems. I have requested on the last 3 phone calls that a manager call me to speak about this with no phone call back. I have never spent so much time on hold, or with support staff as I have with Comcast. Like I stated before this is my last try before looking elsewhere for better service.

horrible service!

Comcast Telemarketer contacted me regarding using Comcast's Digital Voice System. Upon saying I was interested, but only if the following two features were available, he said he researched and found they were available.

The services are remote call forwarding and busy dial rollover. After installation I was informed neither feature was available.

Within 2 weeks both phone lines went down and I was informed that it would take, and it did take, 72 hours to repair it. The service technician went around and unplugged my several phones and when he left he only plugged one back in. Within another week, the lines went down again, this time repaired next day by replacing the modem.

I then requested AT&T switch my phone back to them. It took Comcast over 1 week to release the phone number, and then only one of the two. After three weeks the other phone number release has been rejected 3 times, stated reason, AT&T is only requesting one number being released and Comcast says they have two numbers. This is not the case as one number was already released.

Emails to Comcast and phone calls have not yet resolved this problem. One service rep at Comcast told me that I should start over with AT&T.

I was told by the AT&T rep (of course some prejudice here) that they are having this type of trouble with Comcast not releasing the numbers.

  • An
    Andrew Savage Mar 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Signed up for comcast digital voice which included voice mail. When it did not work after a week of complaints and run around, I was told there are in fact several models of phones that are not recognized by their voice mail system, sorry but there is nothing they can do. After much more complaint was told to go buy a new phone then call back and they would credit my account that amount. I bought the phone then when I called back they said oops she should not have said that. They said they would put a request in and in 4 to 6 weeks maybe I will get a credit but that they dont ever normally give credit for this. of course I was never told about incompatible phones when I signed up for plan.

    0 Votes
  • Ja
    Jason Jul 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I also can't get call forwarding bud to work with comcast. Any suggestions?

    0 Votes
  • Fr
    Frederick Altland Oct 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had Comcast Digital voice for a year and a half. I have had nothing but problems with the voice mails. It takes them to long for a call to post of the website. I keep getting errors when I log into my account. DVC error 313 and DVC 50 mostly. I'm told it's my equipment all the time. I have put fresh installs of Window's XP Home on my computer. I reinstalled the system software on my laptop still I get the errors. I even go a new machine with Windows Vista Home Premium. This is a new machine! And still those ding dongs blame my equipment. I like to know right away when a call comes in. Not 8 hours later.

    0 Votes

tv showes a scrambled signal!

When I bought my new HD TV, I upgraded to the Premium HD Cable TV service from Comcast last year after having regular TV service with them for the previous 2 years.

I soon discovered that there were still some "manufacturing defects" in their new HD Cable TV set top box. At times my TV would change channels inadvertently, or would "freeze frame" the picture, or loose the sound entirely. Thinking this was a problem with my cable box, I went to Comcast and exchanged my defective box for another one. But, to my surprise, the same problems started within a month of getting the new HDTV Cable box. A call to Comcast tech service cleared this up. But, the problem would come back in a few days to a week. This got to be very frustrating. After a few complaints to the customer service department I was finally told they were aware of defects in the HD Cable box and that Comcast and the manufacturer were working on them. In the meantime the tech support recommended that I leave the Comcast set top box ON at all times (even when the TV is off)... this will keep the box from getting "de-tuned". I resolved that I would just have to put up with this until the fixes were made. But, after 3-weeks of keeping my cable box on 24/7, the TV suddenly showed a scrambled signal on all channels. I called comcast who sent a tech out to find the problem. The tech determined that the problem was in the TV, not in the cable box. Comcast charged me $25 for the service call, since it wasn't cable related. So, I called a TV repair service and they discovered that the cause was a burnt out circuit board on my TV... the power circuit board (PCB.) Fortunately for me, this was a warranted repair. Over the next 5 months, I watched my TV keeping the Comcast cable box on 24/7. Then, suddenly, again my TV showed a scrambled signal just as before.

This time I called the TV repair first. They determined that I had the same PCB problem as before... only this time I was over the warranty date. I had to pay for the new PCB, but the labor was still covered under my warranty. The repairman asked me if I had any input power to my TV other than the power cord. I told him that Comcast has me keep the Cable set top box on all the time regardless of TV on or off. He said that a lot of customers have experienced problems including circuit board problems from keeping their cable box on. So, I discovered it was the Comcast cable box, with it's "manufacturing defects", that was the cause of my TV problems. I called Comcast with this information to get redress for my out of pocket expenses, including a refund of the $25 service charge they hit me with. Comcast denied any knowledge that their equipment caused any problems with customer TV sets. I wrote a letter of complaint to Comcast, but did not receive an answer. I have now canceled my Cable TV service and switched to a satellite service. If you have had any similar problems please leave a comment here and do as I did and quit Comcast and write a letter to the FTC.

  • Da
    DALE G. SHIVELY Apr 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    your repeat of movies on encore is very bad. playing the same ones over and over stinks. when will this change or i look for another cable co. to make my day. lets some new ones soon. NOW NOW NOW.0

    1 Votes
  • Ki
    kikio Feb 12, 2009

    I just bought a full HDTV (1080p). I discovered that Comcast uses 1080i. That's the maximum. Apparently, no one has informed Comcast that 1080p has arrived, because when I called for information, I was variously told that 1080i is "the best, " it's my TV's fault, not Comcast's, the only way for them to tell what I have is to send a representative to my house, etc. Having been burned twice on the house calls, I declined. Can someone explain to me what's going on?
    kikio

    0 Votes
  • Ga
    gardiner raainey Dec 08, 2009

    tv keep saying NO DATA AVAILABLE at all times

    0 Votes
  • Ry
    RyanMohr Nov 06, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have two televisions and my problems are my pictures get scrambled along with the sound. This doesn't happen to every channel. I also will be denied some channels that I normally watch, while a bit later I will be able to watch the channel. My DVR playback will often be scrambled, although I can watch same show on demand with no problems.

    0 Votes

very poor service at high price!

Comcast has now missed another appointment ... this was to be the 5th visit to get me the correct, working cable box for my service. Its now been rescheduled -- again (it was never entered into their system). The reason for this is that they've moved a couple of the only channels I watch to the digital spectrum ... which means I had to pay lots more, get a special box (which doesn't work right) and get poorer service and flexibility for recording -- unless I pay even more to get a DVR (which I refuse to do) ... they are trying to drive people to pay more than their already inflated rates by providing poorer and poorer service and options at the less costly service plans.

There is no alternative for me -- Direct TV satellite does not work well in my location.

I can't wait until the phone companies start providing a competitive service!!!!

have a comcastic day!

Just a friendly "review" / comment towards all comcast telephone service customers... Comcast doesn't care about your service issues and the reps that you speak with on the phone definitely could give a @#%@ less about your "dog that died" or you accidentally putting an "extra zero" when you make a payment through your online banking...

If you don't know how to process a payment without entering it wrong yourself, then you shouldn't have a phone in the first place... And we are all about sick and tired of hearing you cry and make excuses about why you haven't paid your bill or why its past due... And then you throw a fit when your service is interrupted for nonpay... Newsflash—this just in—pay your %@#@@ bill... You think calling customer service to cry will do some good, or even sometimes you get tired of the "regular reps" and ask for a supervisor... Well let me tell you this right now—if you yell and scream at a rep or supervisor, more than likely they have you on speaker phone and we are all laughing at your stupid, complaining, crybaby, inbred, backwoods @$$... Go change into your airbrushed tweety bird t-shirt you won at the carnival, and shut your mouth and s**k it up... If you call customer service and think "the customer is always right", you've got a lot to learn!! We do not give a %@[email protected] now, nor will we give a @%@# if you raise your tone or say a couple "big scary cuss words"... Honestly, deal with it or go to another service provider... We are sick and tired of talking to you!!!... Oh and "thanks for reading my review... Have a comcastic day... !"

  • Jo
    john doe May 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Man that rocks, I work for comcast and you are so right!

    0 Votes
  • Bo
    bobby payne Sep 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was wondering if it is possible to have a call list(ingoing and outgoing) for todays date (9/10/07), e-mailed directly to me at [email protected] ???

    0 Votes
  • Bo
    bobby payne Sep 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    yes or no ??




    Thank you for your time and attention to this matter,

    Sincerely,
    Bobby Payne

    0 Votes
  • Li
    LIl Red Lette Nov 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    If you work for the company I am sure you should know that this is a bad little thing you wrote out here... I see your point and I am not saying you are wrong but this comment could cost you your job this comment gets sent out to the main people of your company and the FCC gets involved because these people you are dissing file a slander complaint and your done... Yes you have a point however you should learn to keep your mouth shut if you value what you have... and it's not always the customers fault that their service got interrupted... you people at comcast mess up and seemingly very often... that's when you tend to get people who are angry and upset when they have been paying their bill and somewhere stuff got screwed up with you guys and not with the customer.

    Just remember you have to deal with it it's your job if you don't like it find another one and stop ### about it here.

    0 Votes
  • Jo
    Jody Birdy Jan 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Wow. I suppose Comcast really doesn't care about their customers. I know first hand what kind of apathy goes on in customer service at Comcast because I have my Internet, Phone and Cable through Comcast and I have dealt with losers like Amish while calling regarding valid problems with their faulty equipment and mysterious service outages.

    By the way, I'm in the process of switching all of my services to another company that wants my business. I suppose that's $160 less a month comcast will be making. Probably about what Amish makes. Maybe they'll have to lay him off.

    0 Votes
  • Tr
    tracey barnes Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my problem is that i am a person with medical problems & my phone will not ring in ever since i got my comcast triple play,why?I have m.s. & not only doesn't my lifealert not work nor an i get calls so anyone can check on me.I needed help at times and depend on my phone so please make that reliable 4 me again.I put my faith in this decision to go this way cause of my low income and i thought this was it and still believe it is kinks have to be worked out i know i have confidence in comcast it has been a month now its time o.k.

    0 Votes
  • St
    Stacy Jun 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well, I do agree with the original comment. I mean, why should some service rep care that I maybe...got my nails done instead of paying the cable bill? They shouldn't care.
    I am a Comcast customer and have been for years. I don't agree with the prices of my service, but in my area that is about the only choice I have.
    I can understand why Amish Wolverine would get tired of hearing everyone's excuses. I hear excuses on why people can't pay their bill for my veterinary services and then they walk out the door and climb into their brand new Tahoe.
    I feel that Amish's comment was a little juvenile, but he/she is venting and that is always good for anyone's stress level.
    Point blank: if you can't pay it...don't use the service.

    0 Votes
  • Al
    Alondra Bryant Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My account# is 318-550-5362, My nane is Alondra Courtney: my address is 2944 Regent st. ; Shreveport, La, 71108. I am currently having difficulties with my COMCAST phone service.
    I don't even have a dial tone, I can not contact you all at all, but
    my internet service is up, I need you all help ASAP.
    My business, is done by phone and internet service. Coukd someone please e-mail me and let me know what is going on and fix the matter please.

    Thank you,
    Alondra Courtney

    0 Votes
  • D3
    D31388 Mar 11, 2010

    Trying to get a human on the phone is next to impossible, not able to email you (yeah right) or connect you to another extention (and they offer phone service). If another company comes into Shreveport I am sooooo out of Comcast, maybe we need a dish, yeah like that idea. My ex works there - should fit right in with this whole situation.

    0 Votes
  • Sc
    schemika gardne Oct 03, 2010

    i am gettin charge for a battrey that didnt work in my modem to my phone and internet serves so they made a second trip and charge. we are new to this . and all these taxes it dont make scence iam changing my serv.we have paid more taxes with comcast them i.t.r.n.s.

    0 Votes

bad and rude customer service!

I have had Comcast for a little over a year. They came door to door through the neighborhood late summer 2005. After 4 visits to my home I finally signed up for cable, phone and internet with them. They seemed kind and promised a lot. The minute the service was hooked up, the kindness ended. We were hooked up November 2005. From the start our service was very bad. If we had a connection at all it was very poor. They were at our house dozens of times, always different people who did not know what the last had done! By March 2006 most of the issues had been solved but we still had had issues with the internet. We fought and fought, and around early spring it was finally working better. I was promised a credit for all the time we could not use it, and to this day I can not get anyone to help we find out when I might get it. Then on top of that 4 times in the last month we have lost all service. This has left us with no phone, no tv and no pc service. They can never give us a reason and they are not very nice. Even when the tv works, the pay per view is acting up. It won't order when we want, and then orders when we don't want!! We have never been able to receive long distance phone calls. All of these issues are supposed to have open trouble tickets, but we never hear back. The final reason I'm writing is because yesterday a Comcast truck was at my vacant neighbor's house, and after they left our service was completely off. I called comcast within 5 minutes of him leaving. The operator told me they would turn the truck around and have him come back. that was ot 4:00pm by 7:00pm we had not heard a word. My wife called back, and after getting "disconnected" twice, she got through to a girl named Jesscica and put on hold for over 30 minutes on a borrowed cell phone. My wife explained that we had young children in the house and had no communication to the outside world in case of an emergency, but Jessica said it would take 24 to 48 hours to get someone back out. We had been more that patient at this point, so my wife asked to talk to a manager. Jessica put the night manager, Robert on the phone. Let me just say he was so rude he brought my wife to tears. He told her things like, "what makes you think we can turn a truck around for you?" and "we do not consider one person an emergency." My wife asked him not to be rude, and he told her he was ending the call. She asked to please tell her when someone would be out, and he didn't answer for about 20 seconds, they spoke slowly to her like she was a child and said, "mam you had been told several times, we will handle this in 24 to 48 hours, goodbye." I have never dealt with a company like this. I would also like to mention, there are a lot of neighbors having issues as well. Thank you for reading this, Bob Flucker

comcast can kiss my butt!

On 10/18/06 my internet speed suddenly dropped by 75% (like someone flipped a switch). The speed hasn't come returned as of 12/2/06. I'm on the 8mbps/768kbps tier. After numerous calls to Comcast, and numerous visits by level 1 techs and line techs, all they say is that I have a good signal and everything looks fine. But, they don't even attempt to explain or find out what is causing my problem. In the meantime, I find flayers in my Sunday paper from them, advertising their so called "Power Boost"! Not only did I not get a 'boost' but my service level has dropped 75%. After replacing every single component on my property, from the different PCs I have, the modem, router and cables (all the way to the tap), they say that there is no problem to the node either. So, my best guess is that they are intentionally reducing my bandwidth, and diverting the capacity to some other area. Maybe to the northeast where they have to compete with Vios. They'll never admit that, and apparently, they'll never fix my problem. As soon as I get some competition in my area, Comcast can kiss my butt.

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
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ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem