Comcast / Xfinity
United States - PA19103
|Mon||4:00 AM - 9:00 PM|
|Tue||4:00 AM - 9:00 PM|
|Wed||4:00 AM - 9:00 PM|
|Thu||4:00 AM - 9:00 PM|
|Fri||4:00 AM - 9:00 PM|
|Sat||4:00 AM - 4:00 PM|
|Mon||4:00 AM - 9:00 PM|
|Tue||4:00 AM - 9:00 PM|
|Wed||4:00 AM - 9:00 PM|
|Thu||4:00 AM - 9:00 PM|
|Fri||4:00 AM - 9:00 PM|
|Sat||4:00 AM - 4:00 PM|
I have had Comcast for a little over a year. They came door to door through the neighborhood late summer 2005. After 4 visits to my home I finally signed up for cable, phone and internet with them. They seemed kind and promised a lot. The minute the service was hooked up, the kindness ended. We were hooked up November 2005. From the start our service was very bad. If we had a connection at all it was very poor. They were at our house dozens of times, always different people who did not know what the last had done! By March 2006 most of the issues had been solved but we still had had issues with the internet. We fought and fought, and around early spring it was finally working better. I was promised a credit for all the time we could not use it, and to this day I can not get anyone to help we find out when I might get it. Then on top of that 4 times in the last month we have lost all service. This has left us with no phone, no tv and no pc service. They can never give us a reason and they are not very nice. Even when the tv works, the pay per view is acting up. It won't order when we want, and then orders when we don't want!! We have never been able to receive long distance phone calls. All of these issues are supposed to have open trouble tickets, but we never hear back. The final reason I'm writing is because yesterday a Comcast truck was at my vacant neighbor's house, and after they left our service was completely off. I called comcast within 5 minutes of him leaving. The operator told me they would turn the truck around and have him come back. that was ot 4:00pm by 7:00pm we had not heard a word. My wife called back, and after getting "disconnected" twice, she got through to a girl named Jesscica and put on hold for over 30 minutes on a borrowed cell phone. My wife explained that we had young children in the house and had no communication to the outside world in case of an emergency, but Jessica said it would take 24 to 48 hours to get someone back out. We had been more that patient at this point, so my wife asked to talk to a manager. Jessica put the night manager, Robert on the phone. Let me just say he was so rude he brought my wife to tears. He told her things like, "what makes you think we can turn a truck around for you?" and "we do not consider one person an emergency." My wife asked him not to be rude, and he told her he was ending the call. She asked to please tell her when someone would be out, and he didn't answer for about 20 seconds, they spoke slowly to her like she was a child and said, "mam you had been told several times, we will handle this in 24 to 48 hours, goodbye." I have never dealt with a company like this. I would also like to mention, there are a lot of neighbors having issues as well. Thank you for reading this, Bob Flucker
On 10/18/06 my internet speed suddenly dropped by 75% (like someone flipped a switch). The speed hasn't come returned as of 12/2/06. I'm on the 8mbps/768kbps tier. After numerous calls to Comcast, and numerous visits by level 1 techs and line techs, all they say is that I have a good signal and everything looks fine. But, they don't even attempt to explain or find out what is causing my problem. In the meantime, I find flayers in my Sunday paper from them, advertising their so called "Power Boost"! Not only did I not get a 'boost' but my service level has dropped 75%. After replacing every single component on my property, from the different PCs I have, the modem, router and cables (all the way to the tap), they say that there is no problem to the node either. So, my best guess is that they are intentionally reducing my bandwidth, and diverting the capacity to some other area. Maybe to the northeast where they have to compete with Vios. They'll never admit that, and apparently, they'll never fix my problem. As soon as I get some competition in my area, Comcast can kiss my butt.
I have a major complaint with Comcast digital voice service. Last month someone called into them and impersonated my wife, gave our home number, address, and had our phone service disconnected! That was easy! It then took us 5 days to get our service restored. This after several calls to their "customer advocacy specialists" and escalations.
Next, this past Friday, our phone service mysteriously stopped receiving incoming calls. We can make calls out, but when dialing our number callers get the famous "You have reached a number that has been disconnected or is no longer in service." I called them on Friday and was told 24-72hrs for repair. So that time speeds by, and still no incoming calls. So I called on Monday and was told by a "customer advocacy supervisor" that the trouble ticket would be escalated and most likely repaired that evening. He also offered me a $25.00 "customer satisfaction" credit on our account. Monday evening comes and goes, and still disconnected, so I called them again yesterday and was told that it has been escalated to Verizon, and it is out of their hands! Estimate: 48-72hrs. I was also told by another "customer advocacy specialist" that there was none else I could speak to beyond her, they don't have a consumer affairs hotline (just a PO Box in Texas), and there was no more information she could provide me. She won't give me her last name, number (understandable I suppose), or even which office she works out of (that's less understandable). Her supervisor just does "administrative things", and her supervisor's supervisor also just does "administrative things". She also told me she would be happy to take a disconnect order from me. Nice people! Talk about no accountability, no responsibility and the burden of getting something done squarely on the consumer.
By the way, because of the security issue with the first incident, I asked at that time to have a security password put on our account so that random people who happen to know our address (which unfortunately is listed) can't mess with our account. You would think that after what happened they would ask me for that password, but I have yet to be asked for it once during any of my calls in to them. Each time I ask about that I am told, yes, the password is noted on the account and, yes, they "should have" asked me for it. Wow...
So we're going on day 6 of disconnected phone service, Comcast has no information and no way to voice a complaint, and we are running up our cell phone minutes taking calls on those. It seems like a $25.00 credit is just not enough.
In my opinion, Comcast digital voice customer service is just about the worst out there. I've already got an order in with Verizon to port our number over, but that will not likely occur until Monday. I'm also switching over from Comcast cable internet to Verizon high speed DSL at the same time, just out of principle!
I have had Comcast cable and high speed Internet for a long time. I've never been completely happy with them, but since they are the only choice, I've tried to cope. This latest problem started in June 2006. Occasionally my Internet connection would go out and eventually come back on. There was no pattern as to when it went out, or for how long. When it would go out, the "On Demand" service for cable TV also went out. I think most intelligent people could assume the problem was either somewhere outside of my home, or at the point where the cable enters the house. Well a very nice technician came over, replaced all the connections on the inside, changed some of the cables, and checked the box outside. Since everything was working, we thought that would end the problem. Well a week later the problem was back. So I call Comcast and had to repeat the entire problem again to cust. serv. They sent out another tech. who proceeds to do the exact same thing the 1st tech did. I told him the other tech. already did that. Finally he agrees with me and orders a line tech to check the outside line.
A few days later I get an automated call saying the problem was fixed. It worked ok till about the week of Sept. 25 Had I known that Comcast treats there customers so poorly I would've kept a record of all our conversations. Since I didn't, some of the following dates, times, and conversations are approximate. Around the 25th of Sept. the Internet and cable started acting up again. It was doing the same thing as in June. I called and set up an appointment. A day before the tech was supposed to come out, I got a voicemail from Comcast stating they had fixed the problem. I didn't know this means they canceled the appointment. I called again and set up another appointment between 3 and 5pm. Comcast called me at 1:00pm and left a message saying the tech. was at my door and no one was answering. 1:00pm??? I never would've set up the appt. at 1:00 since I know there was no way I or anyone else could be there. I had set it up for the hours of 3-5. So, after another 20 minute phone call, I set up another appt. for Fri. Oct 6. This is when we had some bad storms and the cable lines were out for everyone. I got another automated call from Comcast stating that the problem was fixed, and if I was still having problems, call them. I called, and was told that I had to set up another appt. I asked to talk to a supervisor. Instead of a supervisor the cust. serv. rep came back and told me that she would personally credit my acct, and that since they were still showing an outage in my area, she could not set up an appt, but stated that she will call me later in the day. I explained to her that my problem occurred well before the storms knocked out everyone's service. This was supposed to be on Oct 5. I never heard back from her so I called Comcast that night for the 10th(?) time. Again another 20 minutes of waiting. Again I had to repeat the whole story, and the cust rep put me on hold while she tried to reschedule yet another appt. I got tired of waiting so I hung up. This morning, Oct 6, I once again called Comcast and I told the cust rep that I wanted to talk to a supervisor and that if he came back on line, I would cancel my acct. Well, he did let me talk to someone named John. I also learned they had scheduled another appt. with out asking me on Oct. 9th at 1:00pm. As I told them and stated here, there is no way I could be home at that time. Once again I had to explain the problems I was having. He didn't seem at all sorry for the hassles. He then said he would set up another appt. I TOLD HIM TO CANCEL ALL MY SERVICES. his REPLY, "OK, LET ME TRANSFER YOU" No effort at all to keep me as a customer. I hung up.
My home phone uses the Internet to make and receive calls. When the high speed Internet service goes out, so does my phone. This creates several problems. Most importantly, if there is any kind of emergency at my home I CANNOT CALL 911!!!! Also, when my phone is out, if my mom needs me for anything, she may not be able to get ahold of me. She is 74 years old, and in poor health. Yes I do have a cell phone, but it's not always close by. I need that home phone working.
On 10-11 I received a call from Marta Gardner, an executive with Comcast, regarding my BBB complaint. She was very nice and is trying to get this problem resolved. We set up an appt. for 10-12 after 2:45pm. Later on I got another automated call saying my appt. was scheduled on 10-13 between 10am and ? I called and left Gardner a message. This morning, 10-12 at 8:00am I got another automated call from Comcast stating "recently technicians found and corrected a problem in your area..." Well we all know what this means, yep, my appt. has been canceled and It'll bee another week or so, AGAIN!!!! It is now 9:30 and I have not heard from Ms. Gardner yet.
10/14. Talked to Marta yesterday. Supposedly someone was out and checked the lines outside. Everything was working fine till this morning when the same old problem started up again. Now it's Sat. night and it's getting worse. Now along with the Internet and "On Demand", every channel seems to break up, and the sound just makes a squealing noise. It comes and goes. I understand that sometimes these problems happen. What I am really upset is that it's been since Sept. 27th and nothing has changed. I think that Comcast owes me for all the BS they've put me through. I will get credit for all the time I've had this problem, but that doesn't compensate me for all the time I've wasted on the phone, not to mention all the minutes I've used up on my cell phone.
10/17. 2:30pm So far today I've lost the Internet connection 3 times that I know of. The cable TV signal is also being affected. I just left a message for Ron Ford, and another one for Marta Gardner. She has not responded to the 2 previous messages I left for her.Ford is the man that came out last Thurs. and supposedly tested the cable system outside. I thought that Comcast was going to take this seriously by having these 2 people get involved. The way it looks now, that was just a cover up. Nothing has changed since Sept. 28
In conclusion, here's the highlights. Comcast is giving me the run around. I've had to call them over 29 times, and have spent over 125 minutes on the phone, 81 of those minutes were charged to my monthly allowance on my cell. Every time I talked to Comcast I had to repeat everything. Then I would get A different solution.
I placed a service call in 4-2005 for poor Internet connectivity, and poor cable signal. Comcast contractor determined that the underground cable was defective and that it needed replaced. After 1.5 years and multiple attempts to get Comcast to fix the problem, I give up. I am an idiot for letting them keep me on the hook. I will be going to DirectTV and Verizon DSL. I am giving up Internet speed for reliability. Comcast should be paying me at this point. It is now 7-2006, and no one has responded after my most recent attempts to get this fixed. Just incredible. Comcast is a monopoly. Don't think otherwise. The Govt. made AT&T break up because they were a monopoly. Comcast needs to get their act together. Just because Oil is expensive doesn't mean that Comcast can keep raising their rates whenever they feel like it. Please make sure you understand the difference between Cable systems and Satellite systems. You will see that Satellite is more reliable than Cable. A few minutes of off air is nothing compared to hours and days of down time due to area power failures. And for you idiots that think IP phones are the way to go………..think again. When the power goes out, does your IP Internet phone still work? It does not. But pick up a regular phone and there will be dial tone when the local power is gone. What does that tell you? These are the reasons why I am going back to Satellite for TV, and over to DSL for Internet. Reliability. I will take Reliability over speed any day.
Downingtown, PA. area. Suburban Philadelphia……………..Home of Comcast, the cable jerks.
We have been trying to get Comcast to repair the service lines to our home in Wrightstown, NJ for two months. We have talked to countless service representatives that have doubled talked, lied and even hung up mid conversation. They only have first names and pass us back and forth from person to person. We have been left on hold while the representative looks for a supervisor for 30 minutes and then they hang up. Two months later we have never spoken to anyone other than a representative. We have had two or three service calls from tecs that say the problem is in the underground wires and they can't fix it. They refer it back to the office for a "senior technician" to deal with. Nothing happens. This is an abuse of their franchise agreement.
One service rep told me if I didn't like their service I could go to another company. We can only get high speed internet from Comcast as DSL does not serve our phone number. Right now I am using dial up.
Comcast internet service in New Jersey [protected]
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