Comcast / Xfinity
United States - PA19103
|Mon||4:00 AM - 9:00 PM|
|Tue||4:00 AM - 9:00 PM|
|Wed||4:00 AM - 9:00 PM|
|Thu||4:00 AM - 9:00 PM|
|Fri||4:00 AM - 9:00 PM|
|Sat||4:00 AM - 4:00 PM|
|Mon||4:00 AM - 9:00 PM|
|Tue||4:00 AM - 9:00 PM|
|Wed||4:00 AM - 9:00 PM|
|Thu||4:00 AM - 9:00 PM|
|Fri||4:00 AM - 9:00 PM|
|Sat||4:00 AM - 4:00 PM|
This is an attempt by a debt collector to collect a debt and any information obtained will be used for that purpose
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Name : ibn ali
Cpa reference : [protected]
Zip code : 80247
Account status : paid in full
Creditor : comcast communications
Creditor address : po box 34227
Seattle, wa [protected]
Item count : 1 0
Item amount ($) : 99.99 .00
Service amount ($) : .00 .00
Collection fee ($) : .00 .00
Total amount submitted ($) : 99.99 .00
Return check charge ($) : .00 .00
Paid amount ($) : .00
Balance ($) : .00
To print a copy of this account for your records, use the print command from your browser
Copyright & copy; [protected] cpa, l. P. All rights reserved
This isp charged me $99.99 for my own modem. Though I did contact them thru phone, e-mails, live chat to tell them this is an owned modem, and their promise to remove this discrepency, they did not for about two monthes and their collecting agent said he reported the amount and my name to the ncb. But when I e-mailed mr. Richo office on a saturday, the amount was taken from my account on the next monday morning. It appears here as if I paid the amount in full. Let me make it clear for everybody: I paid nothing for the claimed debt because originally there was no such debt and anyone who claims otherwise, let him prove that I paid that amount.
I order cable T.V. from Steve 1sh on 3/16/09 at 1012 amfor 60.93per month which is cable 39.99 + T.F.C 11.99 + DVR 8.95 A few days later a bill arrvied for 83.25 I call and talk to Sylvia and she reduced the bill to 62.95 which I'll paid4/10/09. The next day I recieved a bill mark PAST DUE FOR 166.50 I call and talk to Cerissa on 4/10/09 she says pay the full amount or cancelled the services which I did. as she transfer me to robb 1r4 at 1455 he xcel the services and schuled a pickup for 4/13/09 with no funds due on account. no pickup up was made I call and talk to donna fdd she reschuled a pickup for 4/20/09 did not happen call again schuled p/u for 4/30/09 again did not happen call and talk with Lee ffe schuled for p/u on 5/4 Postal Express p/u at 1305 . than a bill for 536.70 arrvied I call and ansked for a superviser Lee ffe came on the line and says the is to be paid. I own this complany nothing and thay could refund my 62.95 and say sorry.
A Comcast van sideswiped my parked car on 3/27/2009, and kept on driving. Witnesses saw the accident, and saw the van leave the scene, but did not get the plate number. I filed a police report (report #040557, First District DC Police), and I've been in touch with the following people at Comcast:
Marlene and Harold at customer service [protected]), damage claim #1158320
Mark Allen - [protected]
Stephanie Wilkins - [protected]
Jason Grimes - [protected]
I continually get a run-around. It seems people think that no plate number means no responsibility. Someone at Comcast better step up and help resolve this situation, otherwise I will continue pursuing the issue via publicity on the web and elsewhere, through the police investigation, and through small claims court.
My blog about the problem is here: http://comcast-hitandrun.blogspot.com
A mentally ill man I care for recently ordered phone service from Comcast. He called the company to place his order for the phone service but I spoke with the customer service representative to confirm the details concerning his service. I always do that for the gentleman to make sure that the information he is provided is correct.
The phone service was scheduled for April 4th between 8:30 AM and 10:30 AM. The technician was late. He was excellent in his demeanor and I have no complaints about him or his service. The young man called Comcast to inform them that the technician was late. As a result of the fact that the technician was late he was entitled to a $20.00 discount off his bill. He was promised a $20.00 discount by the CSR from Comcast. I documented everything because I wanted to be prepared in case there was a problem.
The young man received his Comcast bill a few days ago and guess what...the $20.00 was not deducted from his bill. Today we called Comcast and after about a 20 minute wait on the phone he spoke with a CSR. The CSR he spoke with at Comcast was professional and courteous in his demeanor. He informed him that the request for the $20.00 deduction from his bill was never requested by the previous CSR we had spoken to. That made me feel quite frustrated because were it not for me checking his bill with him he might have never noticed that he did not get the deduction and a promise that was made to him by a CSR at Comcast might not have been kept. The gentleman we spoke with at Comcast today did put in a request for the deduction and the $20.00 will be taken off his bill. And you can be sure that I am going to check his bill to see that the $20.00 is taken off his bill. And it is not the matter that it is only $20.00 which is a small amount of money...it is the principle...when people who work for a company promise their customers something they should deliver what they promise.
This is not the first such experience I have had with the Customer Service department at Comcast. I am very disappointed with how the Customer Service Reps at Comcast provide incorrect pricing information, billing information and make promises that are not kept. Or they make a promise and then the only way you can get the management to keep the promise is by calling the company back and requesting what it is that they promised the customer in the first place. This is not right.
I am going to follow up with the Customer Service Management at Comcast and inform them again of the problem they are having with their Customer Service Department so that hopefully they can educate their CSR's to provide accurate information to their customers as well as to do what they promise when they make commitments to the valued customers.
I signed up for Comcast internet at one of these kiosks in the mall and was told it would cost $25.00 a month...
I've had nothing but trouble since swicthing over to comcast internet services. It's always done, your techs are lousy, no help at all. The main reason I'm complaining is that Dennis the night supervisor, badge #[protected] is the rudest person, definitely not a helpful customer service rep or people person. I explained the situation that the internet is always down and I started online classes tonight. I told him I was a 100% disabled vet and cant walk or drive. He said he could cares less about that I'm a disabled vet and I have no priority. That's funny because my handicapped sticker lets me go to the front of any line any where. I thought that was rude and unprofessional. He did schedule me for maintenance on Friday, by then I will miss 3 days of school. If your company likes to hire rude people that's on you. But now I shall go to Senator Kyl's office and file a offical complaint. Is there anything your company can offer me in services? Will my internet ever work? I want Dennis fired! Can't someone come out earier.
I have been a Comcast customer for 10+ years. I have called a few times over the years to see what deals were...
Comcast is a horrible company! Not only is the customer service bad (both rude and untrained), but also they don’t protect personal information or security. They let someone access my account and change my service. This person ordered two cable boxes, upgraded to the highest cable TV package possible and added playboy to my account. Comcast actually distribute equipment to someone. As soon as I received a $300 cable bill, I called them to figure out what was going on. They said that my husband had made the changes. Too bad I am single. They did even have a name of the person in their records. The person was able to just tell them he was Mr. (my last name). Turns out all you need to know to change an account is the address and a phone or account number. Not real secure. I hope criminals don’t know how to read the phone book because that is all they need. Comcast offered to add a PIN to my account for security. I’ve called three times since the pin was added and not one rep has required it to access my account. They still have not refunded my money in full. Needless to say, I am cancelling my service. Bad customer service is one thing, but this is a whole new level of incompetence. Avoid Comcast at all cost.
I purchased the NHL sports package through Comcast. They decided not to show the playoffs, even thought that is included in the package they sell. After an hour of trying to explain what the problem was to 3 customer service buffoons, I finally talked to an upper level supervisor. She placed me on hold while she contacted someone to clarify the problem. In the end, she explained that Comcast didn't have enough channels to air the NHL playoffs, so they chose not to show those games, even though I prepaid for those. In other words, they sold me something and failed to provide what was promised. Rip Off!!!
Comcast is still playing the $100 Cash Back for digital Voice but after you order they say that your vendor does not support the $100 rebate. That is false advertising.
When I write to them they respond with nonsense e-mails that make no sense. They said they were sorry that I found their ad offensive. What does that mean?
I want to join in a class action suit against them for false advertising.
In 2008 my promo ran out because I did not pay attention to the date. I ended up paying a nice size cable...
Submitted rebate form for $150 Comcast Double Play on September 22, 2008 and received delivery confirmation a few days later. Company claims processing time is 10-16 weeks and it's now been 27 weeks and I still have not received the gift card as promised. Two calls to Acceller resulted in a promise that a supervisor would contact me shortly to resolve the issue but never did anyone call me. My confirmation order for the initial qualifying order was [protected] and the rebate form and required copies of my Comcast bills were submitted IAW the requirements of the rebate form.
My complaint is that comcast cable tv has a service box in my back yard right on the easement but in my back...
Digital Landing resells Comcast and other providers promising rebates and gift cards when you sign up. I signed up in June 2008 and never received the Amazon gift card promised despite multiple calls and emails. They will promise to call you back but they never do. Avoid Digital Landing owned by Acceller.
Since august of 2008, I have been having problems with our internet and cable service. Comcast has sent out...
Comcast's door-to-door salesperson misrepresented the pricing for the services he was offering and the savings I would be getting over my current provider. I even called Comcast's sales department to verify the amount. When I received my first bill, it was more than I was told it would be AND it was only a 6-month promotion after which the cost would increase substantially. This was NEVER disclosed by either sales person I spoke with. I contacted a Supervisor at Comcast and she told she could only put me into a lesser quality package with fewer services if I wanted to stay with the original prices quoted.
Comcast is dishonest and misrepresents their products to make them look like a good deal and to get you to switch from your current carrier.
Chris patrick of comcast cable told me over the phone that I could have interenet service and cable tv for...
I have been a comcast customer over 3 years, paying almost 200 a month for cable and internet (which is too high anyways). I decided to upgrade my service and went to the Comcast store on Poplar to trade in my box for an upgraded one. I waited behind 27 customers for over an hour before being served and getting my box. I took it home only to find it didn't work. I spent hours on the phone Sunday trying to get it repaired, and finally they scheduled me for a tech to come replace my box Monday between 2-4. When the tech arrived at 5:15, he didn't even have the box I needed. I called Comcast again and after waiting for at least 20 minutes on hold, they said they would send the right box with a tech on Wednesday who was coming to install my phone line. Wednesday came and the tech called to confirm, and when I asked if he had the box, he said he had no idea about. I spent 3 hours on the phone getting transferred from person to person, was even given a fake number to call their corporate office, had supervisers say they would call me back and never did. Thankfully, the tech was a nice guy and went and got the box before coming to install the phone. He was at my house till 8:45 at night, and left before the box started working, and I found out later that night that the box he gave me was also defective. I had now spent over 10 hours trying to do a simple thing, get a working cable box. A supervisor told me all she could do was give me a 10 dollar credit for the inconvience and pro-rate my bill to account for the days I didn't have service..that amounted to less than 20 bucks. Since I couldn't afford to spend another 3 hours of my afternoon waiting on someone to bring me a box that probably wouldn't work anyways, I am going to have to disconnect the equipment myself, go to Comcast, wait in line, go home and install the equipment myself and HOPE that maybe on the 4th try I might get a box that works. And all of this headache is worth a mere 20 bucks or so off of a 200 dollar bill...Comcast doesn't care about providing good service to hardworking people who they overcharge monthly and provide bad service, my On-Demand channel works about 1/4 of the time...I'm switching carriers and I highly recommend you don't sign up with Comcast if you want quality cable service.
In 2003 I sold my condo and bought a house. I called Comcast to transfer service and they informed me that I would have to close my account and then open a new one and also drop the box off at their local office.
I opened the new account, closed the old, and dropped off the box.
In 2006, I decided to refinance my home. My credit score came in low so I ordered a report. Sure enough, Comcast is on it. I call Comcast and spend at least 4 hours dealing with them. No one knew which department handled it. Finally someone said that they would fix it for me. They placed the mark on it because they said I didn't return the box. The rep said I just needed to bring the receipt in showing that I returned the box. I said fine, but I wanted a apology letter and a letter stating that is was wrongly put on my credit and also for them to fix the mark.
I get to Comcast and after waiting in a seriously long line, I was met by a attitude ridden employee. She makes a copy of the receipt and says they will send me the info later. I try and talk to a supervisor to no avail. Now, 2009 rolls around and I get a credit report and there is comcast again. They never fixed the report nor did I ever receive the letters requested.
after seeing an ad on tv last month about comcast internet. I called and was told it would be $14.99 a month...