Comcast / Xfinity
reviews and complaints

09-16-2021

The recording that answer your phone is inefficient, you cannot peak to no one, this is the worst service I've ever had. I picked up boxes today, I set up main box, now I'm having a problem with the other box, it appears the remote is not working. It tells you it comes with a tab, there is no tab to pull to activate the remote. I tried calling for assistance, the stupid recording want to send a technician, I don't need anyone to come out, I pay to much money to get this type of service. I will have to beck in on tomorrow and drop this sorry service. Then it wants to send a refresh I don't need a refresh, I have been through this too many times. This makes no since.
I'm very frustrated with it all I have had enough.

My home phone had no signal. I called xfinity.
I was informed my phone was to be switched. I didn't authorize that.
I was transferred and put on hold with no resolve. No answer of who switched my service. No one could tell me how it happened

I was approved for the Emergency Broadcast Benefit in June, after spending HOURS, daily, speaking to Xfinity customer service representatives who have repeatedly lied to me, hung up on me, given me conflicting information & haven't followed through.
Most of the representatives don't even make sense!
My service is being shut off tomorrow & I give up trying to work with this company!
Xfinity will cost my life because I have paraoxysmal atrial fibrillation & without internet I can't check my heart rate.
I am also mentally disabled & won't be able to participate in therapy through Zoom.
I have been trying to get my bill straightened out since June.
I was told in June, when I applied for EBB that my bill would be $60 but after the EBB credit was applied I would be paying $10 a month.

There appears to be no way to talk to a real person about service problems.
Their "live" service" is all pre-canned questions with scripted answers.
They do not understand simple statements like "my router has died" or "how do I get a replacement?" or "I probably won't be home if you send a technician" or even "where is the nearest Comcast/Xfinity store?".

I do not live full time at the location where I have Comcast/Xfinity service.
When i went there yesterday I first found I had no internet service so I first checked the router - ALL lights were out. I hecked the wall plug and verified it was still live. The cordless phone base station plugged in to the router and same outlet was still live, but the phone had no dial tone. I unplugged and repluged both the internet and power connections -no change, router is still dead. I did not check the TV service.

As a final check at our other home, where we have the exact same model router from a different carrier, I verified that the router does not have to be
connected to the internet for the activity lights to be on so long as power is still applied - they just won't indicate any activity. So our internet connection may be dead also

So, a week from today I will be back at our other home, verify that nothing has changed, pick up the router, and head to town to the nearest Comcast
location where I got this device. Hopefully the people there have not been
replaced by droids.

I have had problems with Xfinity Mobile since I first got their services May 2021 and my problems are still not resolved.
-the company has not deleted an account that should not have been in existence in the first place.
-through the fake account Xfinity mobile charged me $120
-I keep calling Xfinity Mobile to get it resolved but they keep giving me the run around or making the situation worse
-they are refusing to refund my money or delete the fake account!

I'm writing on behalf of my dad William Richardson. We have been having issues with Xfinity since July 26, 2021 we have had to reset and refresh the internet and tv boxes every day. I went and got new internet and tv boxes. And we are still having issues and we also had a technician visit and the issue is still happening and we are getting charged almost $250 dollars a month for service.

One of your drivers was coming out of the lgi homes development at 3:50 today friday august 27 2021 driving at a high speed around children just getting home from school left tail lights and brake light were out driving in the on coming traffic lane then swerving into the right lane and deere I got back and forth speeding dangerously I only caught the end of the license number and the 3 ending digits where wnw so whatever drive was coming out of the lgi homes development in cove tx at 3:50 on august 27th was driving dangerously reckless around children cops were called but as the employer something should be done

My name is Melvin Sillmon and we have been Comcast customers since 1988.
Recently the hall motion sensor of my security system has failed and triggered a false alarm. I contacted customer service and arrange for a technician to come and check the problem. An Xfinity service representative made an appointment on Wed 8/25/21 for me for this Friday 8/27/21. I call to follow up on the appointment and no one could find the appointment. I have the time that I call for service. You can not speak to any supervisor to resolve your problem. You get an automated voice that screens call. My phone number is s734-891-7550

Title: My longtime voice Comcast/xfinity voice number of [protected] has been taken away from me by xfinity and they are refusing to give it back. I am seeking resolve by getting this number back on my voice landline through my current xfinity account.

This has occurred as a consequence of moving from Mishawaka, Indiana to Kokomo, Indiana

My Account number in Mishawaka was
[protected].
I had that account since Comcast acquired Heritage Cable Company in South Bend, IN (early 1980's I believe)
On that account I had triple play, TV/Internet/Phone

Then on August 4, 2021 my wife and I moved from our Mishawaka home of 32 years at 13360 6th St, Mishawaka, IN 46544. We relocated to a newly purchased home at 3424 Weathered Rock Circle, Kokomo, IN 46902.

I contacted xfinity by phone to arrange for the move. I was informed to take our current equipment with us to Kokomo. I was told that our voice number could go with us. This was very important as the number was well established in our lives for many, many years!

Upon arrival and move in to our Kokomo house. I connected the Comcast Router. Wifi functioned right away. Given the delay of unpacking boxes & bins to locate TV & telephone devices, we were not then able to determine funtionalty of TV & voice. Then a few days later, the Wifi ceased to function. Support was contacted and arranged for a tech to visit.

The tech advised that our prior accounts equipment had to be replaced. He installed a Router & 4 TV boxes . During the setup I was again assured that our voice number would be as it was. Then one I located our telephone device and connected it to the router I found that the voice number had changed to one that Caller ID'd as a Tavern in Kokomo!

As as note a frequently watched channel " Great American Country" stopped functioning on our TV's.

I then began what would be several contacts to xfinity support agents (most of which were clearly in India) The TV channel problem eventually resolved, however the voice line number complaint has not been resolved.

Then on 8/26/21 I visited the local xfinity store in Kokomo, IN. There I was told that it was actually not possible to retain my original number despite what other agents had told me!

Finding this to be unacceptable and feeling very deceived by Comcast/xfinity. I subsequently researched online for others having experience similar issues loosing their established voice number. Upon finding that there were several of them, and that there were some who Comcast advised that this was caused by a bug in their system. Some customers had their prior voice numbers restored. Those that didn't recommend I contact and file a complaint to the FCC citing Comcast deception and changing my voice number without my permission.

I have been satisfied with Comcast for many, many years ( except maybe the price ) and so I really do't want to have to engage complaining to the FCC to try and get someone at Comcast xfinity to take action to solve this problem by finding the way to reset the voice line number on account # [protected] to be [protected] as soon as possible.

I hope to hear from someone able to resolve this issue either by email at [protected]@comcast.net and/or xfinity mobile number [protected]

Sincerely, your longtime customer,

Louis W. Beehler

I decided to get xfinity mobile over a month ago and it's the worst phone service I ever had. You should not be in the mobile business. I constantly get dropped calls, text won't send, can't get phone service unless I turn off my wifi. I can't get my gps to work in some areas. The whole thing has been a nightmare. I am switching back to Metro. I want to return your phone and need my account number and pin to do that and I would like a ups label to send you your phone back. My email is [protected]@aol.com. This is a total disgrace. Metro is much better. Please respond.

3 calls 1 hr plus. No return calls with confirmation of a service appointment. No internet for almost a month. Comcast keeps telling me it's working but it is not! Every time I call I have to go through the same process which takes an hour and doesn't resolve the problem. Last call I got a little loud but no cursing or anything. CS rep told me she was making a note I was a bad customer? No problem taking $240 a month for Cable and internet but impossible to get customer service!

Tried everything but can't play dvd . Thanks Sam Doughty

-I am a long time Comcast customer including cable, internet and cell service.
-My wife, my brother and I are all listed on the cell phone account with my wife being the account manager. We are all residents of the same household.
-My brother and I went to the local Comcast store to purchase a new phone as his phone was not holding a charge. He is a long haul truck driver and uses a phone in his job.
-The store rep in Olympia, Wa, Jessi Jones, refused to sell us a phone citing that neither one of us was a manager on the account. She stated that my wife needed to be present to be able to purchase the phone or that I would need to be added as an account manager. She noted that no chargers could be made to the account without the authorization of the account manager.
She did not offer to add me as a manager although we showed her my ID.
-We asked Ms. Jones if she could call my wife to receive authorization as my wife was suffering from a kidney infection and was confined to bed. She declined to do so. We also offered to pay for the new phone in full so there would be no addnl charges added to the account that weren't already there. She again refused to sell us a phone.
-We then left the store and returned home were my wife and I called Comcast customer service to see if I could be added to the account as a manager. The rep was very pleasant and offered to help us add me to the account as a manager. After spending nearly an hour on the phone the rep indicated I was authorized to make changes to the account and to purchase products. I'm sorry, I do not have the name of the service rep.
-My brother and I went back to the Olympia store to purchase a new phone. Much to our surprise, we were again told by Ms. Jones she could not sell us a phone as I was not a manager on the account and no charges could be made to the account by an unauthorized party. I explained our visit with the Comcast customer service rep but she still refused to sell us a phone. We also offered to pay for the new phone in full but she still refused.
-We then asked to speak to the store manager. He basically restated what Ms. Jones had told us. However, he indicated he could sell us a phone but it would need to be sent to us. We again noted our conversation with the customer service rep and our willingness to pay for the new phone in full.
Again, he refused. By that time we were totally frustrated and left the store.
-After two trips to the store and nearly an hour on the phone with a customer service rep we still do not have a new cell phone.
-I am completely frustrated with the lack of customer service and logic in not selling us a phone. What am I missing? I'm considering moving to different cell provider unless I get something from Comcast that makes sense.

Respectfully,
Steven Evert (Winifred Evert)
Account No: [protected]
[protected] or [protected]

This is regarding Xfinity Mobile. My call with customer service on 8/14/2021 at 9:56 am EST lasted 1 hour and 5 minutes of pure unacceptable treatment. The second agent I spoke with, a Level II agent was by far the worst customer service experience I have ever had. She was beyond rude and insulting. I had called in the week before asking for help with my upcoming auto-pay as I was concerned it would leave me with very little money until my next paycheck. I did not ask for anything specific other than a possible payment extension. I did not ask for a credit or to have any costs removed. I had just agreed to a payment plan for a past due balance and didn't realize the monthly bill was tied into the payment (would cancel the payment plan if it wasn't paid on time). The agent on that call granted me a $30 credit to help me out. Now, back to the call I am complaining about. I explained that the week prior an agent had given me a $30 credit to help me out, which had been applied to my past due balance and not my current monthly bill which would be taken from my bank account in a few days. The intention of the credit was to help me with the current monthly bill and asked if there was any way for the credit to be moved to where it was intended to be. The customer agent quickly and rudely then summarized my prior call as me calling in to manipulate the agent into going outside of Xfinity procedures for my benefit. I was completely caught off guard that I was just called manipulative and attempting to have the agent break the rules for my benefit. I have never had a customer service agent speak to me that way! She then kept cutting me off as I was telling her that her choice of phrasing was highly insulting. She said that she was unable to remove the $30 credit (I didn't ask for that). I told her that I had simply called in asking for help and I am not responsible for whatever actions were taken by the agent on that call. The Level II agent then went into a very demeaning tone, saying that I had willingly entered into a payment agreement for my past due balance and was fully aware of the terms and conditions of that agreement. In addition, I had received an email detailing the terms and conditions of said agreement, so therefore, I was in fact responsible for the agents actions. I asked her to clarify that, by me calling in and asking for help with the upcoming payment, asking if any options were available, that qualified me as attempting to manipulate the agent into going outside their policies. She replied "yes". She barely would give me a chance to speak and when I did, she would cut me off saying that I had to give her a chance to respond to me or she would end the call. I don't think I was allowed to finish a complete sentence during the entire call, yet she claimed that I was not allowing her to speak, although that's all she was doing. Again, I never asked for a credit. I asked if the amount could potentially be granted a short extension or to split the payment, but I was simply asking if there were any options we could explore. I was not demanding anything and I wasn't demanding at all. That original conversation had been quite calm. This Level II agent made horrible accusations against me that were highly insulting and in the end, she ended up having the $30 credit reversed, obviously because I was a manipulative, selfish person with no consideration for others and I had magically conned the agent into doing my evil bidding. Xfinity customer service has always had a reputation of one of the worst out there, but this became my #1 worst customer experience of any company ever. Even American Airlines customer service is better than this agent. I called back twice asking for her name, customer service id, some type of identifier to include with my complaint, but was told each time that they are not allowed to give out any information on the other agents. Apparently Xfinity is trying to make it impossible to make specific complaints about their agents. I understand not giving me a name, but I can't have an operator id # or some type of something that would identify who I was complaining about? I called back, a compassionate supervisor gave me a $90 credit but I was not allowed a name, agent id or any way to identify the Level II agent in my complaint. I want to know that this agents manager is aware of my complaint and listened to the call in order to take appropriate disciplinary actions.

Xfinity/Comcast/NBC/Universal has again BROKEN FEDERAL LAW. It is a VIOLATION of FEDERAL LAW to jam or block a SIGNAL

Comcast has blocked the internet pod cast of FRANKSPEECH.com broadcasting the election fraud of the 2020 Election.

Why does the last few seconds of the news get cut off right before a commercial comes on. This occurs regularly with any news show I watch. It's aggravating.i notice you don t cut any commercials short. This seems to occur in other programs as well, and it's very aggravating.

Initial contact 24 July, reported low hanging line across backyard. Was informed it was not hazard and noted request for a service call.
Called again 25 July…again unable to be advise when we could expect a date/time. Called again 26 July and was advised a date/time 08:00 on 27 July (no show/call)…repeated calls July 27, 28, 29. Again assigned a service call between 2:30-8:00 on each of those days…no show 28 & 29 July. After visiting the local x-finity store we've been advised we will get a phone call between today thru tmrw morning to get a date/time for service
As a longtime Comcast customer, who was contemplating upgrade to X-fi… I am extremely disappointed in the customer service that ‘hasn't happened.

I am NOT a Comcast/Xfinity customer period; however, someone without my knowledge ran a Comcast cable from a pedestal on my property across my grass, across my driveway, down the street 2 houses down a few months ago and after 6 complaints, I still have this hazardous cable across my driveway. I want this cable off my property period. They did not inform me nor would I have given permission to place an inappropriate cable across my property and down the street. They need to strictly have this cabling established at the house 2 houses below at 40 Red Oak Ridge Drive, Chickamauga, GA 30707 (I am a non customer at 74). I have attempted 6 calls and lengthy test messages to Comcast to get a resolve ALWAYS with the promise to have this taken care of in 2 days which has become laughable. Do I have to resort to getting an attorney to get this cable off my property? I've had numerous ticket #s given me, some for HAZARD, some for PRIORITY, whatever the customer service group deem to read to me off their scripts I imagine. Such a sloppy way to do business. J Vaughn (who is totally disgusted with this company).

Why is MTV and VH1 frequently distorted? it's so frustrating to try and watch either of those channels for the last 3 months. Don't tell I Need to Upgrade, Because I already did LAST YEAR! I pay too much for cable, than to have to put up with this! This is the 2nd time I have complained about this! I guess I need to talk to the Corporate office. I wonder how many other customers are having this problem?

i keep getting snowy reception on my living room TV only. And what's the deal with the pixilated distortion on certain channels Like MTV mostly. We pay waaaay too much for cable, to be having these problems! I haven't seen snowy reception since the TV antennnas! How is it possible that cable has distorted channels? I thought Xfinity was better than Direct TV, when it comes to reception. What happend?