Comcast / Xfinity
Reviews and Complaints

Comcast doesn't care about safety or privacy

There was a guy operating a drone from a green unmarked Ford Excursion license plate BQG6790 on 10-6-21 in Raymond, WA who claimed he works for Comcast. He flew his drone up to within inches of my second floor apartment window, using it to look inside, twice. He has been using that drone to carefully look over local businesses, apartments, and Raymond Federal Bank. I called Comcast Corporate Administration, soon after it happened, to confirm his claim and was told to hang up and call 911, that they do not have any employees that would be flying drones around neighborhoods or homes.

I called Comcast back later, after the local Police Department made contact with him, and he had claimed he was contracting for Comcast. Comcast explained that he might possibly be working for a contractor. But that he should have had a business name on the vehicle he was using and that he should have shown me photo id confirming his claim that he worked / contracted for Comcast.

All he did when he found me taking photos of his license plate and vehicle and then him, was wave his arm around saying "I work for Comcast I work for Comcast, " And when I replied that I didn't care who he worked for that he shouldn't be looking in my window with a drone, he said, "Oh, whatever, whatever." He had on an unmarked orange reflective vest. Between the unmarked vehicle and the unmarked vest it was impossible to tell who he represented, worked for, or contracted with.

In the meantime I have heard that this same person has been in peoples' yards and made them uncomfortable. That he has parked his vehicle in the middle of the street, blocking traffic while he is out with the drone. And that he flew the drone up to a parked car with a person sitting in it, and took her picture.

Comcast is now saying it will take them upwards of 30 days to verify whether a contractor was working in this area, and that they do not have any standard way for people to identify themselves as working or contracting with Comcast.

There should be a standard way to identify who should be given access and these workers should have background checks and should be driving clearly marked vehicles and wearing clearly marked vests. And there should be a way for community members to quickly and easily confirm or refute if the person entering their yard or operating a drone is legitimate. Further, all drone operators should be trained to respect people's privacy.

I find it totally unacceptable that there is no quick and easy way to confirm if this individual was actually working or contracting with Comcast. Comcast could not even tell me if they had a contractor working in the area. The safety and privacy of their customers is clearly not what is foremost in their minds. They need to set up communication systems and protocols that respect people's privacy and ensure their safety. This haphazard and relaxed attitude and conduct is unacceptable.

I called to an agent to discuss installation of Comcast essentials to verify the cost of installation.

1 - I was told there would be no cost of installation or transfer of service to my new address, and that a technician would come to do the install.

2 - A technician came an installed my service.

3 - I got a bill at my new address with a $100 dollar charge and called to have it corrected using the AI to connect to customer service.

4 - The agent said he could not do anything, and I asked for a supervisor. I was told a supervisor was in a meeting and would call me back when available. I did not get call back.

5 - I called customer service and talked to Brenda. She said she could not do anything, but I could file a complaint about the charge with corporate.

6 - My bill, billing date Aug 16, 2021, says installation fee. I was not to be billed an installation fee.

7 - I complained to customer service and asked for this to be corrected, but $100 was automatically deducted from my account.

8 - I would like to be reimbursed for this charge, or have it reflected as a surplus on my account.

9 - I believe my conversations with customer support are documented on your system. I would like a transcript of these actions taken via text, AI, and verbal conversation with xfinity customer support

My account #[protected]

Cliff Siltala
1700 Hemlock Street #205
Longview Wa 98632
[protected]

We have just come from the Comcast Service Center in Washington, PA. We spoke to Devon who was absolutely no help at all. We were inquiring as to why our bill increased $30 in 1 month. We got some lame explanation about us being past our contract and are now charged the full rate. The service we receive is not worth paying almost $250 per month. I would like to be contacted regarding this issue. If we can not get a lower rate we will be disconnecting our service and going to another provider.

On 9/17/21 I paided $260.00 on 9/24/21 they took another $270.07 thru an auto-pay This over drew my checking account IU contacted several supervisors and they all stated the same I had a bill due 9/20 and they claimed that I set up the auto pay, I DID NOT! it should be noted that this is the second time this has happened and the did refund the money They also said that I was the only one thart could set up trhe auto pay This is a lie. I called back twice and spoke with two different supervisor who stated that not only can I setup auto pay, which I did not but they also could on their end so in essences the went into my checking account without any aurthoization and stole $270.07 Iwant the $270.07 back in my bank ASAP

I was in the process of switching over to Xfinity from a different provider but after the blunders I have experienced this week, I don't thing it is going to happen. I had Cable TV service installed and also your fastest speed internet service last week. Sunday, after a 90 minute phone conversation, we created the order for four mobile phones. Within 30 minutes, I received an email stating that they needed to verify my identity. Within 5 minutes, my entire order was cancelled. The following day, after another 90 minute conversation, we created yet another order for the four phones. We had to settle for different models because now, the models we previously picked we not available. Once again, I received another email, this time stating that I had to send in an image of my driver's license to verify my identity. The email stated I had to reply within 72 hours or my entire order will be cancelled. I was asked to scan the front and the back of my driver's license and submit it, in order to verify my identity. Of course, I complied. Well, the following day, I received the same email but THIS time, it stated that I had 48 hours to comply or my entire order will be cancelled. I once AGAIN scanned the front and rear of my driver's license and submitted it, as directed by the email. Now, the following day, I received the yet another email but THIS time, it stated that I had 24 hours to comply or my entire order will be cancelled. I once AGAIN scanned the front and rear of my driver's license and submitted it, as directed by the email. The following day, my entire order was cancelled AGAIN! I told my representative that I would give him one final opportunity. Again, we had yet ANOTHER 90 minute conversation to place the order for the phones. Now NONE of the phones we had originally picked were available but we placed the order for the replacements. Within minutes, I received an email stating that I had to call in for some additional information. They asked for my date of birth and SS#. Within 15 minutes, my 3rd and final order was cancelled. I have NEVER received such HORRIBLE service in my entire life! As a new customer bringing over the top TV channel line up, the top speed internet service and FOUR mobile lines, I expected to be treated with white gloves, only to receive the most incompetent service I have ever received!

Francisco Plantada
[protected]

We have been trying to get an (XG1V4) Box for 6 weeks now.
It has to serve the Blairsville Pa service area. The box has to begin with the serial number starting in PK. You would think that would be easy for Comcast to send me that box. Instead we have placed 4 phone calls and nobody has helped us. The sent out technicians on two different occasions and they to had no idea what's going on and why we aren't receiving the correct box. We now have 6 boxes that have been sent to us and none of them work. We are frustrated and at wits end.

I chose to leave Xfinity due to exorbitant monthly cost.
Xfinity has gone out of their way to NOT unlock my phones for going on three weeks. In addition, trying to reach a human being in there oh-so-helpful automated customer service is a joke. The system continually loops you back to where you started.
I have attempted to rectify this issue by spending literally hours on the phone talking to Customer Service. The technicians from T-Mobile have also spent hours on the phone trying to get my phones unlocked.
I have been told four different times that the phones have been unlocked and I would receive an e-mail with the unlock codes within 24 hours.
Guess what! I have received one e-mail with an unlock code for only one of the phones AND the code does not work!
I WANT MY PHONES UNLOCKED.
I am disabled, the hours spent trying to resolve this issue is wearing on my mind, emotions, and strength.
What will it take to unlock my phones?

09-16-2021

The recording that answer your phone is inefficient, you cannot peak to no one, this is the worst service I've ever had. I picked up boxes today, I set up main box, now I'm having a problem with the other box, it appears the remote is not working. It tells you it comes with a tab, there is no tab to pull to activate the remote. I tried calling for assistance, the stupid recording want to send a technician, I don't need anyone to come out, I pay to much money to get this type of service. I will have to beck in on tomorrow and drop this sorry service. Then it wants to send a refresh I don't need a refresh, I have been through this too many times. This makes no since.
I'm very frustrated with it all I have had enough.

My home phone had no signal. I called xfinity.
I was informed my phone was to be switched. I didn't authorize that.
I was transferred and put on hold with no resolve. No answer of who switched my service. No one could tell me how it happened

I was approved for the Emergency Broadcast Benefit in June, after spending HOURS, daily, speaking to Xfinity customer service representatives who have repeatedly lied to me, hung up on me, given me conflicting information & haven't followed through.
Most of the representatives don't even make sense!
My service is being shut off tomorrow & I give up trying to work with this company!
Xfinity will cost my life because I have paraoxysmal atrial fibrillation & without internet I can't check my heart rate.
I am also mentally disabled & won't be able to participate in therapy through Zoom.
I have been trying to get my bill straightened out since June.
I was told in June, when I applied for EBB that my bill would be $60 but after the EBB credit was applied I would be paying $10 a month.

There appears to be no way to talk to a real person about service problems.
Their "live" service" is all pre-canned questions with scripted answers.
They do not understand simple statements like "my router has died" or "how do I get a replacement?" or "I probably won't be home if you send a technician" or even "where is the nearest Comcast/Xfinity store?".

I do not live full time at the location where I have Comcast/Xfinity service.
When i went there yesterday I first found I had no internet service so I first checked the router - ALL lights were out. I hecked the wall plug and verified it was still live. The cordless phone base station plugged in to the router and same outlet was still live, but the phone had no dial tone. I unplugged and repluged both the internet and power connections -no change, router is still dead. I did not check the TV service.

As a final check at our other home, where we have the exact same model router from a different carrier, I verified that the router does not have to be
connected to the internet for the activity lights to be on so long as power is still applied - they just won't indicate any activity. So our internet connection may be dead also

So, a week from today I will be back at our other home, verify that nothing has changed, pick up the router, and head to town to the nearest Comcast
location where I got this device. Hopefully the people there have not been
replaced by droids.

I have had problems with Xfinity Mobile since I first got their services May 2021 and my problems are still not resolved.
-the company has not deleted an account that should not have been in existence in the first place.
-through the fake account Xfinity mobile charged me $120
-I keep calling Xfinity Mobile to get it resolved but they keep giving me the run around or making the situation worse
-they are refusing to refund my money or delete the fake account!

I'm writing on behalf of my dad William Richardson. We have been having issues with Xfinity since July 26, 2021 we have had to reset and refresh the internet and tv boxes every day. I went and got new internet and tv boxes. And we are still having issues and we also had a technician visit and the issue is still happening and we are getting charged almost $250 dollars a month for service.

One of your drivers was coming out of the lgi homes development at 3:50 today friday august 27 2021 driving at a high speed around children just getting home from school left tail lights and brake light were out driving in the on coming traffic lane then swerving into the right lane and deere I got back and forth speeding dangerously I only caught the end of the license number and the 3 ending digits where wnw so whatever drive was coming out of the lgi homes development in cove tx at 3:50 on august 27th was driving dangerously reckless around children cops were called but as the employer something should be done

My name is Melvin Sillmon and we have been Comcast customers since 1988.
Recently the hall motion sensor of my security system has failed and triggered a false alarm. I contacted customer service and arrange for a technician to come and check the problem. An Xfinity service representative made an appointment on Wed 8/25/21 for me for this Friday 8/27/21. I call to follow up on the appointment and no one could find the appointment. I have the time that I call for service. You can not speak to any supervisor to resolve your problem. You get an automated voice that screens call. My phone number is s734-891-7550

Title: My longtime voice Comcast/xfinity voice number of [protected] has been taken away from me by xfinity and they are refusing to give it back. I am seeking resolve by getting this number back on my voice landline through my current xfinity account.

This has occurred as a consequence of moving from Mishawaka, Indiana to Kokomo, Indiana

My Account number in Mishawaka was
[protected].
I had that account since Comcast acquired Heritage Cable Company in South Bend, IN (early 1980's I believe)
On that account I had triple play, TV/Internet/Phone

Then on August 4, 2021 my wife and I moved from our Mishawaka home of 32 years at 13360 6th St, Mishawaka, IN 46544. We relocated to a newly purchased home at 3424 Weathered Rock Circle, Kokomo, IN 46902.

I contacted xfinity by phone to arrange for the move. I was informed to take our current equipment with us to Kokomo. I was told that our voice number could go with us. This was very important as the number was well established in our lives for many, many years!

Upon arrival and move in to our Kokomo house. I connected the Comcast Router. Wifi functioned right away. Given the delay of unpacking boxes & bins to locate TV & telephone devices, we were not then able to determine funtionalty of TV & voice. Then a few days later, the Wifi ceased to function. Support was contacted and arranged for a tech to visit.

The tech advised that our prior accounts equipment had to be replaced. He installed a Router & 4 TV boxes . During the setup I was again assured that our voice number would be as it was. Then one I located our telephone device and connected it to the router I found that the voice number had changed to one that Caller ID'd as a Tavern in Kokomo!

As as note a frequently watched channel " Great American Country" stopped functioning on our TV's.

I then began what would be several contacts to xfinity support agents (most of which were clearly in India) The TV channel problem eventually resolved, however the voice line number complaint has not been resolved.

Then on 8/26/21 I visited the local xfinity store in Kokomo, IN. There I was told that it was actually not possible to retain my original number despite what other agents had told me!

Finding this to be unacceptable and feeling very deceived by Comcast/xfinity. I subsequently researched online for others having experience similar issues loosing their established voice number. Upon finding that there were several of them, and that there were some who Comcast advised that this was caused by a bug in their system. Some customers had their prior voice numbers restored. Those that didn't recommend I contact and file a complaint to the FCC citing Comcast deception and changing my voice number without my permission.

I have been satisfied with Comcast for many, many years ( except maybe the price ) and so I really do't want to have to engage complaining to the FCC to try and get someone at Comcast xfinity to take action to solve this problem by finding the way to reset the voice line number on account # [protected] to be [protected] as soon as possible.

I hope to hear from someone able to resolve this issue either by email at [protected]@comcast.net and/or xfinity mobile number [protected]

Sincerely, your longtime customer,

Louis W. Beehler

I decided to get xfinity mobile over a month ago and it's the worst phone service I ever had. You should not be in the mobile business. I constantly get dropped calls, text won't send, can't get phone service unless I turn off my wifi. I can't get my gps to work in some areas. The whole thing has been a nightmare. I am switching back to Metro. I want to return your phone and need my account number and pin to do that and I would like a ups label to send you your phone back. My email is [protected]@aol.com. This is a total disgrace. Metro is much better. Please respond.

3 calls 1 hr plus. No return calls with confirmation of a service appointment. No internet for almost a month. Comcast keeps telling me it's working but it is not! Every time I call I have to go through the same process which takes an hour and doesn't resolve the problem. Last call I got a little loud but no cursing or anything. CS rep told me she was making a note I was a bad customer? No problem taking $240 a month for Cable and internet but impossible to get customer service!

Tried everything but can't play dvd . Thanks Sam Doughty

-I am a long time Comcast customer including cable, internet and cell service.
-My wife, my brother and I are all listed on the cell phone account with my wife being the account manager. We are all residents of the same household.
-My brother and I went to the local Comcast store to purchase a new phone as his phone was not holding a charge. He is a long haul truck driver and uses a phone in his job.
-The store rep in Olympia, Wa, Jessi Jones, refused to sell us a phone citing that neither one of us was a manager on the account. She stated that my wife needed to be present to be able to purchase the phone or that I would need to be added as an account manager. She noted that no chargers could be made to the account without the authorization of the account manager.
She did not offer to add me as a manager although we showed her my ID.
-We asked Ms. Jones if she could call my wife to receive authorization as my wife was suffering from a kidney infection and was confined to bed. She declined to do so. We also offered to pay for the new phone in full so there would be no addnl charges added to the account that weren't already there. She again refused to sell us a phone.
-We then left the store and returned home were my wife and I called Comcast customer service to see if I could be added to the account as a manager. The rep was very pleasant and offered to help us add me to the account as a manager. After spending nearly an hour on the phone the rep indicated I was authorized to make changes to the account and to purchase products. I'm sorry, I do not have the name of the service rep.
-My brother and I went back to the Olympia store to purchase a new phone. Much to our surprise, we were again told by Ms. Jones she could not sell us a phone as I was not a manager on the account and no charges could be made to the account by an unauthorized party. I explained our visit with the Comcast customer service rep but she still refused to sell us a phone. We also offered to pay for the new phone in full but she still refused.
-We then asked to speak to the store manager. He basically restated what Ms. Jones had told us. However, he indicated he could sell us a phone but it would need to be sent to us. We again noted our conversation with the customer service rep and our willingness to pay for the new phone in full.
Again, he refused. By that time we were totally frustrated and left the store.
-After two trips to the store and nearly an hour on the phone with a customer service rep we still do not have a new cell phone.
-I am completely frustrated with the lack of customer service and logic in not selling us a phone. What am I missing? I'm considering moving to different cell provider unless I get something from Comcast that makes sense.

Respectfully,
Steven Evert (Winifred Evert)
Account No: [protected]
[protected] or [protected]