Comcast / Xfinity – Stay away

THEY DO NOT DESERVE EVEN 1 STAR!
Xfinity employee charged an iPhone 16 to my account and Xfinity knows that I did authorize this purchase. They also bought a third line and charged to me as well. The reason I know it was an employee is because he called my husband's cell telling him they were lowering our bill (red Flag) He asked questions he should have not asked, and I should have not given him the answers to, but he caught me off guard. He then sent two codes to my phone that Xfinity always does, and I gave him the codes. After the call something told me to check my bank account as the call did not seem legit. Well, you guessed it, my bank account was charge $235.98 for down payment an iPhone 16. I immediately called Xfinity and told them all about it and thought it was cleared up. I realized a few days later they did nothing, and I did receive the iPhone via Fed Ex. I received a call from Xfinity employee about 30 minutes after receiving the iPhone and he apologized for the confusion and all. I told him I would take it (phone) to Xfinity store immediately and he said, "On No ma'am, we have to send you a fed ex label to return it." He sent the fed ex label to me and when I looked at the address, I knew it was a scam for sure. It was addressed to a residence in California not Xfinity. I looked up the house on google. I again called Xfinity and talked for about 45 minutes to this gal that supposedly was with fraud division. I found out she did nothing, put no notice on my account, no notes just nothing. During the last week, I have talked to over 20 people on both chat and by phone with no results. The chat people tell lies after lies just to get you off the phone. They will sympathize with you and then laugh behind your back. Xfinity is just the worst company that ever existed in the entire world. I want to warn people to never ever do business with them ever!