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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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5:42 pm EDT
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Comcast / Xfinity unapproved change fee!

I recently called to add HBO to my cable and what they failed to tell me (until I got the bill) was that there is now a $5 "change of service" fee! So, in order to add things, anything, to your cable/phone/internet with Comcast, they will now charge a fee to charge you more! I know it doesn't make any sense so I asked to speak to the supervisor which the rep refused to let me speak to stating he would have to put in a request. I have not heard back yet but I am requesting to have the fee removed as I was not advised at the time of the change. FYI - the rep stated there would be no charge to remove features, just to add them.

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Sumtingwong
Nashville, US
Jul 28, 2011 6:18 pm EDT

Comcast DOES charge a 5.00 electronic charge fee for any changes that are done on the account (ie.. adding hbo, or removing hbo). Each change is 5.00! The rediculous part is that there is no alternative to make changes. It would be different if I could make changes online for free or at the office for free!

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mediacomchris
Gulf Breeze, US
May 04, 2011 10:04 pm EDT

If you need any other assistance or clarification on any fees please let me know.

SocialMediaTeam@mediacomcc.com
http://mediacomcable.com/CustomerSupport

Thanks.

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mediacomchris
Gulf Breeze, US
Apr 27, 2011 10:44 pm EDT

The only $5 fee that is currently in use is for taking payments with a Rep over the phone when the Auto-payment system is in working order and available for free. Any additions to service that do not require a technician to the home is subject to the $2 electronic charge for immediate processing.

Thanks

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mediacomchris
Gulf Breeze, US
Apr 27, 2011 8:22 pm EDT

Our electronic charge fee is $2 to cover processing and tax. We do not have any $5-10 "change of service" fees. I apologize if there was any confusion with this.

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mediacomchris
Gulf Breeze, US
Apr 27, 2011 8:05 pm EDT

123321,

I apologize for any issues you may have with the Mediacom services. I would be happy to help if you could contact us at SociaMediaTeam@Mediacomcc.com or on our forums http://mediacomcable.com/CustomerSupport

Thanks,

Tom
Social Media Relations

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2:56 pm EDT

Comcast / Xfinity stay away

We own a veranda unit in Naples Florida and have subscribed to Comcast for our bundled services. After leaving Florida on the 29th of April 2009 I had placed our services on vacation mode. No representative of comcast explained to me that you had to stay away at least two months before you could have it turned on again or pay $90.00 per month retroactive to April when I left.

I then told comcast that I did not want there telephone and internet service. When Embarq the phone and internet provider went to turn over the lines to there Co. We were having a major problem in getting the service to work.

Embarq quickly sent out a service manager to see why they could not correct the problem from there office as they normally do. When the service man looked into the box where the cable is in the house he noticed that when comcast came to install there service into my residence where Embarq was originally, instead of just disconnecting the telephone line at the box they cut the wires, and embarq had to rewire the service.

I tried to get another cable co. to serve me with television service, I was told that comcast is the only company that can supply Television service. Is this not a MONOPOLY, how can this happen in America. We are being held hostage to a cable company who doesn't care.

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5:58 am EDT
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Comcast / Xfinity unauthorise

Comcast hired some third party partner to do unauthorise business with their customer. I had service with comcast for 5 years now without lease. They set me up by changing my account information base on the plan, and charge me over for upgrade service which I didn't give them permission. I called them many times and they pretend that it never happen. I asked them to remove the charge but they stay still add on by behalf of their mistake.

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Nancy C. West
, US
Jul 25, 2011 10:03 pm EDT

I had a problem last month, a comcast customer service rep. told me if I just pay the current fee and the bill before total $244. She said starting the month of June it would go back to what we agreed upon for the bundle $99. per month. Well I got a bill for $146.29 last month and this month. I couldn't understand why? Then I noticed comcast charged me $43.50 for xfinity services. "I NEVER AUTHORIZED THIS CHARGE NOR DID THEY ASK" they just did it. Probably thinking I wouldn't notice. I called my sister and asked her about her bill without mentioning xfinity. Same thing happened to her. So called my friend who lives in Carmichael, Ca. she said her husband probably never even looked when he paid the bill. She is about to call him. Crooked company. I loved my cable especially on demand.

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3:57 pm EDT
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Comcast / Xfinity service interruptions

For going on 3 years now (as of Sept) we have experienced weekly outages with our phone and internet service. Comcast has acknowledged a problem in this area but how long can it go on without something being done to resolve it long term. And we can make several reports in a week yet we get no credit and are paying a premium price. We don't mind the price "IF" we would get what we are paying for but we are not. We live only one mile from our office and experience the same problems there. This is totally unreal and if we knew who we could switch over to we would do it in a heartbeat. That is sad because we don't want to change!

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3:48 am EDT
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Comcast / Xfinity upset employee spouse

My husband works for Comcast, and until recently it was a great job. Now however, he is always scared of losing his job because of things that are NOT in any way in his control.
I understand that business is all a numbers game, as I work in a fast growing company as well. However, there are things that are beyond the control of the team members. I understand probably better than most consumers about technical issues, as I work in the programming department of my company, and most technical issues are programming issues. But to base the team members employment status SOLELY on numbers, instead of taking the time to LOOK at the CAUSE of the numbers is unethical, and can lead to huge lawsuits for wrongful termination.
Rollbacks are counted against the installer for first 3 months of the new customers’ service. There are numerous NON HUMAN ERRORS that would cause rollbacks. For example, the new guide upgrade. The issue was known that it could brick out a fair portion of boxes, which it did. Bricked out boxes do to a COMPANY WIDE upgrade is NOT the installers fault, or caused by their workmanship. Another example is bad equipment. Modems, cable boxes, TVs, and phones can break at anytime. The installer did not go to the house and break the box 3 months after installation. Used items wear out, and when they wear out is out of the installers’ hands, but still gets dinged against their allotted percentage as a roll back.
Bad wiring, bad connectors, noise on the line are understandable as installer related issues. Those are all things that they have the equipment needed in order to check and fix when installing.
I know from my side, and from a few of the other team members’ side, that there will be a lawsuit against Comcast if there are terminations of employment based on these numbers. Not only is wrongful termination a factor here, but this also effects the team members’ yearly wage increases. Team members are not receiving a fair wage review because it is based on bad data.
I am requesting that the VP of the company contact me regarding this matter. This will be anonymous until I am on the phone with who I want to speak with so that no repercussions come back against any of the team members in the market I’m in (which would ALSO lead to a lawsuit).

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8:31 pm EDT
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Comcast / Xfinity comcast xfinity's misleading telemarketer

Comcast had changed its name to xfinity and they're deceiving their customer to have them on their lame service wow!
A comcast xfinity rep called me at my home and offered me internet and home phone service for just $39.98/month and was assured that there was no installation, no other charges, no hidden fees. When I got my first bill I was really shocked, there was a $7/monthly recurring fee for modem rental after being assured of no other charges at all. I called them and explained what happened and had requested the voice recording of my conversation with their rep that assured me of no other charges coming out from my account and guess what? Lame comcast xfinity could not find it and just said I would have to pay the $7/month. This is totally ridiculous, such a scam!

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Consumer Advocacy Foundation
Galveston, US
Apr 07, 2011 8:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Kevz,

We are the Consumer Advocacy Foundation. A new non profit organization that helps consumers fight for their right against fraudulent merchants. We provide the authorities with reports of potentially fraudulent merchants and help build class action suits and other type of cases against them. If you have had problems with defective product, bait & switch, unauthorized charges or non-issuance of refunds then you should contact us. We may be able to help. We are looking forward to hearing from you soon.

Please visit our website at http://www.consumeradvocacyfoundation.org.

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8:07 pm EDT
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Comcast / Xfinity unauthorized user on account/ppv movies on account that are not ordered

First off I have not received a bill in almost 8 months from the mail. My bill every month was getting higher but when I called customer service I was told we sent it out and given explanations of charges. I decided 3/26 to check my account online which I hadn't touched since I created it shortly after starting service. I come to find an unrestricted secondary user added to my account which I couldn't remove nor authorize. Ilooked further at all the bills I hadn't seen in months and come to find almost 600.00 worth of porn on my account. This was not a regular business day so my option was to chat online I was told those movies were ordered online and possibly someone had hacked the account but not to worry they would suspend that account then to call 1800xfinity to handle the issue and be credited. Not I got the run around telling me the added account was just a mistake and had a similar account# well why was it under my name as a user account?Then told the movies were ordered from 2 boxes in my home and theres no possible way any hacking could occur through comcast or their online services. No credit would be made to my account nor would they change my account# or boxes. Now explain to me how were movies ordered from my home when at times no one was even there throughout the course of the day?I was outraged what is going on?How do I prevent this and why will one of your employees tell me one thing then someone else another?Comcast is a joke I am now contacting the police and my post office to solve this. My worry is all this could possibly bedone from one of their employees. Time to switch companies.

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7:49 pm EDT
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Comcast / Xfinity billing problems

I will repost what I just posted in Comcast own forum...

I have been a Comcast customer for a number of years. I have always used automatic payment as I find that most convienent. Last Novemeber the bank card number I had been using for the automatic payment had to be changed as someone had made fraudlent charges on that bank card. Once I had the new card I promptly changed all my accounts that were setup with automatic payment - Verizon cell phone service, Amazon.com, Paypal, etc. Including my Comcast automatic payment. All the others were easy to change and I had no problems. I was out of town for most of December and January. I return in mid Janurary to find my service was cut off and I was months past due on my payments. It seems Comcast was trying to bill my old bank card number still. I called, talked with relatively friendly and helpful people, paid off the balance and went online, and entered the new account information again. As of yesterday, March 25th, I was cut off once again. Same problem. This time I was pretty upset. How many times do I have to provide Comcast my correct information before it is correctly updated in their system. And this time I did not speak with anyone who was helpful. Most of my conversations (and my wife's) today were with a Veronica 0608. She insisted she was the highest level superviser I could deal with. All I was requesting was that I pay the overdue amount, and that they drop the late fees and verify they have the correct account information so this doesn't happen again. She refused both requests. I repeatedly explained that I was really frustrated with this situation and was considering canceling my account over it. Still, she refused to be of any assistance. It was like talking to a robot, just repeating the same answers in a mono-tone, hard to understand voice. I finally gave up. My wife called back very upset. Since she is primarly a Spanish speaker and has a hard time communicating some things in English, she asked for a Spanish speaking supervisor. It seems we ended with the same supervisor and the same refusal to assist us. Since my wife and I both work from home, and need our internet connection, we had no choice to pay the fees once again.

I see three major problems with Comcast...

1. On the web, the auotmatic bill payment setup does not allow you to easily view what account is currently in the system and if it is the correct information.
2. According to Veronica 0608 and others we have communicated with a Comcast, the system can take up to 3 MONTHS! to update with the new billing information, meaning in the mean time they will keep trying to bill the old account (bank card).
3. The customer service people on the phone can not look at our account information to verify if it is correct or not.

I don't have these problems with any other company I deal with - Verizon, Comed, People's Gas, Amazon, all of them make it much easier to update account information.

I would like Comcast to re-imburse my late fees and straighten out this billing problem so it is not the same story every couple months. I would also like someone to communicate with Veronica 0608 that there is a right and wrong way to handle customers with legimate problems. I recently called Verizon a few times to make changes to my account with them. They were incredible pleasant and even suggested ways to reduce my bill I wasn't even aware of. I was so impressed. And their customer service agents were easy to understand and quite pleasant. I have had better experince with Comcast in this regard in the past as well, but not this time.

Lastly, I have not complained in the past about this but frequently at night I loose my Internat connection. It usualy happens late a night and so I haven't made a big deal about it. But given the problems I am now having with billing, My wife and I are researching other providers and will likely drop our account once we know we can get another service setup.

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Betty Palomares Olivera
, US
May 08, 2017 9:57 am EDT

I need to change the credit card I use to pay my bill

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Betty Palomares Olivera
, US
May 08, 2017 9:55 am EDT

I need to change my credit card associated with paying my bill

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my2weimers
Fort Wayne, US
Mar 25, 2011 7:45 pm EDT
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Comcast complaint

One consistent theme of Comcast is that no one ever does what they promise you will be done and no one ever calls back to follow up!

We decided to get Comcast service for the first time when moving from Kansas to Indiana in November, 2010. My wife has a brother who works for Comcast and our landlord also has family working for Comcast. Therefore, we began this experience with a positive outlook about the company.

We ordered Comcast's Double Play – Phone and Internet service package for $39.99/month. This was ordered online on Wednesday, November 17, 2010 at 12:56 p.m. Our confirmation shows Bridgevine Order Number:ap-244761. We have a printed copy of this. Our Order Reference Number was: [protected] and our Account Number was: [protected]. Installation was scheduled for Monday, November 22, 2010, between 1-5 p.m. Ticket Number was: CR228438974.

Service was installed on time and worked fine; for exactly one week! The installation man would install only one connection for our whole home. We had a phone and two computers hooked up to it, a desktop and a laptop. On the afternoon of the next Monday, November 29, the laptop started receiving a message that Comcast was having problems connecting with it. Then began a series of trying to seek correction of this Comcast problem, beginning with online assistance and then many phone calls to their tech support. Everyone I spoke with was polite; they just were all lacking any ability to correct the problem. They would tell me they had to send it to more technical staff within Comcast and that they would then contact me. No one would allow me to actually speak with a more technical person and I was never called back by anyone! After almost two weeks of this, I thought the problem might be with my laptop, although the messages from Comcast online always said they were having problems connecting. I wiped the computer memory clean and reloaded everything back onto it. I got the same exact message from Comcast. A friend has AT&T Internet service, so I took my laptop there to see if it would work on AT&T. It worked immediately from first plugging it in! At this point, I decided to switch to AT&T. Even though the same service was more expensive with AT&T, at least it worked. I terminated Comcast service, effective Monday, December 20. Since it was still within the Comcast 30-Day Money-Back Guarantee, I was told that I would receive a full refund of the $98.29 I had already paid. This first bill that I'd paid billed me $47.20 for monthly service, instead of the $39.99 that I had ordered!

When AT&T was here to hook up their service, they informed me that Comcast had cut all of the AT&T lines which had been in the house, running service to every room. Comcast uses totally different types of lines, going to a different location, and there was no legal reason for them to cut the AT&T lines. In fact, it was a criminal action!

On Tuesday, December 21, at 10:35 a.m.; I spoke with Sheila at Comcast. She issued a work order, number [protected], for Comcast to repair the cut AT&T lines; agreeing that the lines should not have been cut! She told me that a Mike 'Estes' (spelling?) at the Anderson Comcast office would be contacting me to get it fixed. His phone number was given as [protected]. He left one voice mail message for me and has not returned any on the messages I have left for him! She told me that I would receive the full refund check within 4 to 6 weeks. This guaranteeing of the refund to be in the mail within 4 to 6 weeks is a habit of Comcast, a delaying tactic that they used with me every month. They can issue bills promptly, but seem unable or unwilling to issue refund checks! At 3:45 p.m. that same day I returned the Comcast modem and power cord to their office at 335 E. 10th Street, Anderson, Indiana.

On Wednesday, January 12, 2011, at 3:53 p.m., after receiving another bill from Comcast, I called them and spoke with Jackie, employee # 6421 in North Carolina. She told me that their records did show that I had returned the modem for which they were billing me and that I should ignore the current bill. The 'final bill' should be received by me 4-6 weeks after December 21, 2010. Then the 'refund check' should be received by me 4 weeks after that. She said they would follow up on the damage claim. No one had contacted me to repair their damage.

I next received another bill from Comcast, showing current account activity through January 14, 2011, adding more money due! It was charging me $70.14 for 'unreturned equipment'!. On Friday, January 21, I received a COLLECTION ACTIVITY ALERT from Comcast, dated January 18, for the full amount of the bill dated January 14. After only 4 days from issuing a bill, they sent the COLLECTION ACTIVITY ALERT for the amount of $119.29!

On Thursday, January 27, 2011 at 1:54 p.m. I called Comcast and ended up speaking with Dan, employee number 86907 from Fort Wayne. He was nice, polite and assured me he would take care of everything and that I'd receive the refund check in 4 weeks. However, the only thing that actually got changed was to show the return of their modem!

On February 14, Comcast billed me for $49.29 (monthly service charge, including tax)! I had terminated service two months prior and they still owed me the refund of $98.29. But, instead of refunding me, they were still charging me more!

On Wednesday February 22, at 4:18 p.m., I called Comcast again and spoke with Clint, employee # 86118 in Indianapolis, and his supervisor Stacia. They reassured me that I would actually get the refund check in 4 weeks, saying they could not expedite it despite its long delay. They also issued a new work order to repair my cut AT&T lines, # [protected].

On Saturday, February 26, I received another COLLECTION ACTIVITY ALERT for the new amount of $49.29. Now, on Tuesday, March 22, I received a COLLECTION NOTICE from a collection company trying to collect this $49.29 for Comcast!

I still have not received my refund check, many months promised and far past due, while Comcast still tries to collect unjustified charges! Plus, they are ruining my good credit rating!

Can anyone help me with this monster?

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leonardevens
Evanston, US
May 14, 2011 10:37 pm EDT

I've been having similar problems.

I had been paying my Comcast bill automatically for over ten years using a debit card.

Then suddenly it stopped working. It has nothing to do with termination dates. According to my bank, some glitch in Comcast's request prevented the payment from going through.

Since I was paying automatically, I didn't pay close attention to the bill until I saw I owed three months worth. I then paid using another credit card and tried to set up direct electronic transfer as the payment method. But that apparently didn't work. Also, I got converted to electronic billing without my knowing it, so I was unaware of any problem until my service was terminated.

I then paid the bill over the phone using a credit card to reestablish service, and I spent three hours on the phone with unresponsive service staff about how to set up automatic payment. I couldn't do it online because the system kept telling me I was already set up for automatic payment but wouldn't allow me to discontinue it, although it wasn't working. I finally got someone in customer service to take me seriously, and she got a supervisor to cancel the existing damaged automatic payment setup. I was then able to set up automatic payment by direct electronic transfer, but I have my doubts about whether it work.

My guess is that at some point in the past several months, Comcast made some changes in their accounting software, and that it has screwed up automatic payment for some customers. They have not come to grips with the problem, so they haven't solved it.

One way to deal with the problem is to have my bank pay the bill automatically. I will do that if my latest attempt has failed. Also, should I ever have the option to switch to another provider, I will do so.

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Greenshades
Ridgefield, US
May 13, 2011 7:17 pm EDT

I am currently having the same problemyou described. I updated my credit card number and expiration date with comcast, received their confirmation e-mail, and after three months received a disconnection notice! I immediately paid the full amount online and assumming that I had entered my credit card number/exp date incorrectly, I signed up for auto pay again, and received a confirmation e-mail saying all was set. Another 3 months goes by and I get another disconnection notice if not paid in two weeks. I called customer service and they said to wait another billing cycle. This seems never ending - I'm wondering if it will ever work? How can setting up auto pay with a credit card be such a problem - and why does it take 3 months before I get a disconnection notice? I hope comcast gets their act toether or else they will lose yet another customer. Question for gatortracks: Is auto bill pay working yet?

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Com User
rerer, US
Apr 17, 2011 6:32 pm EDT

I agreed. I believe that Comcast is in the business of scam people. We have had many years of bills form Comcast. Every Bill is wrong. Always they advertised a special rate $24.99 for Cable and $19.99 for internet, and attracted us to join, whne the bill came it was $69.99 for cable. In addition, they charged us modem rental fee each month even though we used our own modem. They mail us a modem without our request and we returned the modem to the Comcast shop. But when we canceled the comcast internet, they sent us through collection agency for the $40 modem recovery fee for not returning the modem. This is after they have manually, refunded several months' modem rental fee. Bad experience with Comcast.

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Comcast / Xfinity poor service and response

Have had nothing but problems with Comcast since we got their service eight years ago. We have business class internet. When they sold it to us, we were told that we would have four hour response time, and better service than home users. WRONG ! Now they do not give promises for response times. They may tell you that it will be sometime today. Not even a time window.

Our Internet and TV service quality has been poor since day one. The lines and circuits have not been updated. We are not allowed to get the newest modems and boxes, due to old contracts with Scientific Atlanta. Our friends just a few miles away have the newest circuits and boxes that Comcast has. Our area is treated like an after thought. Everything in our house, and outside the house has been replaced at least twice.
If there were any other options in our area, especially for Internet, I would jump on it in a heartbeat.

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ComcastRefusetoCancel
Rosenberg, US
Oct 04, 2011 9:54 pm EDT
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Yes - We Agree.. this is our Story

We are local small company in Rosenberg, TX looking for Faster internet service. We signed up with Comcast Business Class Internet that promised 22mbps http://business.comcast.com/SMB/services/Internet/plans

July 2011 - Service Began. Mid July and August - Service would be Constantly Interrupted and Intermittent connection. Call Customer service
all they tell customers is "they are servicing the area" with no ETA or no way to resolve. You walk into the office next morning and the Internet is Down. We attempted to cancel service because of Poor Internet service.

WARNING: Comcast LOCKS you in a 3-year contract and if you decide to cancel they charge 75% of the remaining Terms. You have to request 4 Trouble Calls before they "MAY" consider waiving the Cancellation Fee. Senior Tech says there is "Noise" in the Line and does not offer a Resolution to FIX the Issue. Just leave's us in the dark about what to do next. They will not admit that they Cannot Fix the Problem.
Calling is a PAIN over and over and Holding and Holding. As of today 10/4 service is still unreliable and unpredictable. We're glad we still have our ATT DSL service that never had an issue, It just maxes out at 6mpbs. DO

NOT ORDER COMCAST. Bottom Line-Product Does Not Work so why Pay for a Product or Service that Does Not Work.
They are Unreasonable to New Customers and will not accomodate or Listen to your Story. This will be posted on Other Consumer Complaint websites and forums.

Email Response:
I did receive your email. Comcast does not waive Early termination fees on accounts, unless there are four trouble calls within the last two months. I only see two trouble calls. I sent this to my tech support to see if there is anything else they can do to assist you with your
trouble issues. I have yet to get a response. Please allow 24 hours to see if we can make it work for you.

I have Dealt with Grace Schroeder - grace_schroeder@cable.comcast.com
[protected] ext 2904024

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anon311
, US
Sep 23, 2011 8:13 pm EDT

You should try out Cbeyond in Atlanta. They cater specifically to small business.

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7:16 pm EDT
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Comcast / Xfinity comcast

After receiving a excessive usage warning from Comcast home internet, ostensibly from overusing Netflix movie downloads, we were advised by customer service to switch to business class service which has no usage limits. Since the switchover we have had nothing but problem after problem. Starting with simply getting a mobile broadband modem we ordered at the same time as the business server, one month out and a litany of excuses later it is supposed to be "on the way". Next we found out that someone in our neighborhood had hijacked our wireless router, and after locking it down attempted to get out DYNAMIC IP address changed, only to get the run around by numerous sales and tech support people who patently didn't know what they or each other were doing. One said it could be done, another said I couldn't someone else escalated it to the next tier of support, who were supposed to, but never called us back. Most recently we were told we could set our modem as a pass through and let our router control everything, in theory, allowing us to change the MAC id so we would get a new IP address from Comcast. During this fiasco, tech support somehow managed to lock up the modem where it would no longer take remote commands from them, and were going to send out a tech support person to our home to fix it today between 2-5. Well after all of this, color my suspicious, so I called at 2 pm to check and make sure support was still on the way, and much to my expectations, the call had been canceled within the system, for reasons unknown to the tech support person we called.

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Comcast / Xfinity big company / bad behavior

Comcast what a joke... They offer special's for new customer's
But for long time loyal customer's we get to pickup the tab for the new account's. Hours of no cable and excuse after excuse was more than we could afford so we went with a different company.
We called to cancel our service and then they wanted to offer all of these special deals (whatever) got my final bill two weeks later of almost four hundred dollars called comcast to ask why it was so much and was told to turn in my equipment and would get a final bill after. Got that bill for a smaller amount but did not even a chance to pay it because comcast sent my bill to a collection agency! Thanks comcast we paid our bill and hope your company will never see a dime of it...

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Update by NBLACK31
Mar 20, 2011 2:08 pm EDT

are you sure?

Update by NBLACK31
Mar 20, 2011 1:01 pm EDT

There's One In Every Crowd...
You Must Work For Comcast.

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red1980
Highlands, US
Jun 09, 2011 10:39 pm EDT

ok this is my deal with Comcast. I called over a month ago to set up service in an garage apartment and at first they said they couldn't find the address on the same property my landlord has Comcast. Next we had an appointment which Comcast changed without telling us not once but twice. So today they show up and said that they have to install a new line and would have to come back. This has been a month now and I have been in my new place without TV. I am pissed simply because the more they say they understand my frustration the worse the situation is because they will not have someone come and actually do their fu----ing job to run the line and hook up the cable. So again I call them and get the same ignorance as before. Can't we do something about this. I tried DirectTV and unfortunately there are too many trees around me to get the satellite. Comcast you pride yourself on customer service but not once have you given me anything but hell.

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Comcast / Xfinity illegal billing practices/monopoly

Comcast charges for items you have not yet used and please check your bills carefully. When I started checking mine I found that I was double billed for the items that was supposed to be bundled and when transferring service for phone to them, they passed my number as a newly built home to advertisers and then when they were called on it told me to stop it would charge me 15.00, however the calls just keep on coming day and night. Should this not be in the contract initially when setting up the tranfer of phone services. They have become a monopoly in our area because we do not have a choice and is that what the FCC was supposed to be regulating. Someone should do an investigation on their billing practices because something stinks in Comcast!

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Comcast / Xfinity unauthorized withdrawn money from my checking account

I suscribed to COMCAST for a $99.00 per month deal which included cable, phone and internet. Without further notice, my service charges went up to $250.00 per month (same product) and money was being withdrawn from my debit card (required at the moment of suscription) without my authorization. Simply barbaric and fraudulent.

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Comcast / Xfinity stealing my money

So if your a slacker like me and sometimes get disconnection notices from comcast, be sure to file them away. I recently had my services softly disconnected so I was receiving only basic cable. About a month later I pay the bill and have services restored. of course they will charge you as if you were receiving your full services So when I call 1800xfinity to get my bill adjusted for the time that my internet, digital cable, showtime, hbo, and phone were taken from me they could not credit my account. They could not credit my account because they never recorded a date of disconnection. The representative had no explanation of why so I threw out a date that i thought the disconnection occured. She said that I couldn't prove it. Then I had to ask how to prove it and she tells me i would have to find the disconnection notice sent to me in the mail and take it to my local office. Its the one that comes in the blue envelope. Luckily I still have it so I will be sure to request my hard earned 150 dollars that comcast attempted to swindle from me. More of the rich stealing from the poor.

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Update by espy
Mar 16, 2011 1:45 am EDT

I agree mollie. Its bs.

Update by espy
Mar 16, 2011 1:42 am EDT

and the complaint wasn't about the fact that i ignored my bills and had my services disconnected . it was about the fact that they still charged me for services when i didn't have them. even if i couldn't afford it it still isn't right. I cant imagine how many people just pay the bill given to them without question.

Update by espy
Mar 16, 2011 1:32 am EDT

sorry but money is not a problem. i just hate paying them. but thanks mom

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lesanda18
, US
Jun 07, 2011 12:27 am EDT

after switching to verizon in november i propmtly returned all my comcast equipment to their office, thus disconnecting my service on my own. Three months later i get a collection notice for failure to pay november and december. they claim they disconnected my service on dec. 30 when actually I did it on nov 5. after 3 seperate disputes on this claim they say i am wrong and i now have 30 days to pay. thank you comcast for screwing another customer, not that they care!

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Consumer Rights Advocate
Stone Mountain, US
May 06, 2011 12:44 am EDT

Very good...her lack of further posting sure gives me hope that she's starting to get a grip on reality.

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Consumer Rights Advocate
Stone Mountain, US
Mar 25, 2011 9:43 pm EDT

Maggie - do you ever have anything positive to say?

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Comcast / Xfinity forced services

Comcast "updated" their cable service to Xfinity. We had no choice. It didn't matter if we didn't want it. Everyone was changed to this service. In doing that, they set up the cable box so that it is no longer possible for me to fully utilize the features on my dvd/vcr auxilary equipment. I can no longer 'scan' all channels from the cable box into the vcr. The only channel I can set is channel 3. I can no longer set the timer for shows that are on different channels. The only option I have is to set the timer on the vcr and set the cable box to the channel that I want to tape. I can no longer go out of town and set the timer for different days and different channels. Of course, for an extra fee, I can subscribe to their DVR services. This can't possibly be legal. I am being forced to subscribe to something I don't want. Can anything be done about it?

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Comcast / Xfinity service and billing issues

Internet connection went down 2/28. Now 3/7 and still not fixed. Spent 3+ hours on phone over several days. They missed an appt and then failed to schedule me today as they had promised. Also spent my own time and gas swapping out faulty modem for them. Add to this, that when I checked my bill they increased my modem rental fee in March even though their own announcement on my bill states that they are going up MAY 1st. So, not only are we going to give you crappy service, we going to charge you more for it AND we are going to raise the rates sooner than we said. CHECK YOUR BILLS! WHY ARE THEY STILL IN BUSINESS?

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Comcast / Xfinity unfair billing practices

Comcast increased my bill to $180 more a year while advertising $99 a month for the same service. I asked that they charge me the same price they are currently advertising. Their response was "Our promotional pricing is in place to attract new and upgrading customers to our products and services with the hopes of retaining them as valued customers such as yourself. We do offer our existing customers promotional rates on upgrades with qualifying products and bundles. These promotional rates are available for specific terms again with the purpose of retaining loyal customers"

So Comcast says I have to buy more services and upgrade and pay more to save money? Doesn't really make sense to me, especially in this economy when every dollar counts. So as a loyal customer who has paid every bill on time and in full, I am being "rewarded" by having my bill increased by 15%.

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Mad a$ Hell
West Palm Beach, US
Oct 18, 2009 7:10 am EDT

May 30th a Comcast tech came to hook up my cable for a 12 month digital cable promo that included HBO. I have a receipt and everything. Yesterday I called Comcast, when I realized that my HBO was not working. They claimed that I was suppose to sign a contract that I didn't know was coming in the mail, and since I didn't, they moved me to a six month promo. By the way, they took me off the six month promo one month early. I am currently on the regular contract rate. They are dishonest, and apparently banking on people losing their paperwork. Not me, not today!

Kesha

West Palm Beach, FL

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Comcast / Xfinity comcast unfair billing practices

Comcast increased my bill to $180 more a year while advertising $99 a month for the same service. I asked that they charge me the same price they are currently advertising. Their response was "Our promotional pricing is in place to attract new and upgrading customers to our products and services with the hopes of retaining them as valued customers such as yourself. We do offer our existing customers promotional rates on upgrades with qualifying products and bundles. These promotional rates are available for specific terms again with the purpose of retaining loyal customers"

So Comcast says I have to buy more services and upgrade and pay more to save money? Doesn't really make sense to me, especially in the is economy when every dollar counts. So as a loyal customer who has paid every bill on time and in full, I am being "rewarded" by having my bill increased by 15%.

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Comcast / Xfinity billing fees

Comcast sales department promised free installation, free wireless router, free dta boxes and then comcast billed me $200 for what I was told would be free. They read a script and never listen to people; service people/conractors are poorly trained and can't solve problems, they do not arrive in the time they say they will come, and they have a host of hidden charges for everything. The tv service is the worst I have ever had and it is off more than satelitte tv, but they still bill you. Don't switch to comcast, their reps lie!

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Comcast / Xfinity how to get results

If you are having grievances with Comcast Cable, let me refer you to the Cable Television Consumer Protection and Competition Act of 1992. It is federal law and is binding. (Public Law 102-385 - Oct. 5, 1992). Under the CTCPCA, it is illegal for cable companies to force services on you that you explicitly state you do not want, and it is also illegal for cable companies to "hide" services (such as DVR service when you only order HD services) and then all of a sudden, charge you for that service that was once free. These are just some examples. You need to contact the Mayor's office of your township / city, as that is the office responsible for entering into cable company contracts. They will contact the administration offices for you and you will get results.

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

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7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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