Coast Dental Services review: failed root canal follow-up ( 1 comment)

The customer service at this location is inconsistent. The front desk receptionist is an understanding and professional individual who belies the substandard service that occurs within the offices. April 2011, I was finally fitted for a crown for a root canal that began in December 2010. This complaint is not about the wait for the crown, as the first fitting was unsatisfactory. The final fitting of the crown was placed in April, at which time I did complain that the crown did not fit or feel as well as the temporary crown. Not two weeks after I was back in the office to alert the dentist that the crown felt as if it were not fitting properly as I would push it up with my tongue daily. After x-rays did not illuminate anything new. The dentist proceeded to 'hammer' the crown up till the surrounding gums became agitated and low and behold the crown suddenly 'fit'. The disappointment in the dentists choice of treatment was further complicated when the tooth later became sensitive. Chewing, or even sneezing became a painful experience and after another visit the dentist finally choose to x-ray again but from a different angle and found that there were areas of infection that were left untreated and admitted to a failed root canal. The dentist, who was accepting of his mistake admitting to not being certain as to how to proceed as I had asked Who would be paying to repair the failed root canal. He assured me that I would be contacted by his offices with information from their corporate office if the initial root canal fee would be used towards the new root canal or some other accommodations would be made. This complaint is about the office manager (Kerry) who not only became indignant upon My follow-up call to their office; where I had to inform her to what had occurred. But I've had to call the office three times since to find out what work has been done to find a solution to this dilemma. Any medical office worth its salt knows that if their doctor is at fault, to follow-up and to keep the patient informed rather than have the patient call THEM for Two weeks for a solution. I had believed I would return to this office for cleanings as the dental hygienist were pleasant but now I refuse to return to Any Coast Dental office given the lack of patient care and follow-up.