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Dental Works reviews first appeared on Complaints Board on May 7, 2009. The latest review Dental bridge was posted on Apr 13, 2021. The latest complaint poor service and billing issues was resolved on Jul 30, 2019. Dental Works has an average consumer rating of 2 stars from 76 reviews. Dental Works has resolved 18 complaints.

Dental Works Customer Service Contacts

3555 Navarre Ave., Ste 12
Oregon, Ohio
United States - 43616-3459
Locations

DentalOne Partners
17300 Dallas Parkway, Suite 1070, Dallas, TX 75248

Dental Works Complaints & Reviews

Apr 13, 2021

Dental Works — Dental bridge

DentalOne Partners 17300 Dallas Parkway, Suite 1070 Dallas, TX 75248 April 13, 2021 To whom it may...

Mar 24, 2021

Dental Works — Billing and Insurance

I visited Pine Creek Dental in Magnolia Texas in October 2020. It was my first visit and I had a routine...

Dental WorksStatement

I have been doing business with dental works for years and have spent probably close to 20k ..my dentist retires and the office gets new people now out of the blue I get a bill for 119.90 from 2019 that's 2 years old...I will never use their services again. Terrible customer service and no excuse for a bill coming to me two years after I paid the balance in full

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    Dental WorksExtraction

    I brought my 90 year old father for 7 upper extraction. I was told and confirmed in writing of the cost of extractions and new complete dentures. When I arrived I was given a bunch of papers to fill out. I did not realized that they added a consultation fee of 90 dollars and 25 for mouthwash. We never had any consultation and I have mouthwash at home. I agreed to pay 1459 for extraction but they insisted I pay 1574. I think this is wrong. I was also quoted a total price for new dentures and the total quote is 4309. I agreed to this cost even though I got a quote of 2500 from Dr Nassif and associates in Lyndhurst. I now wonder how much are they going to add to my total cost? My father is 90 years old and has no insurance.

    Extraction

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      Dental WorksInvisalign

      I went in to get Invisalign's and gave a 1, 600 deposit when the pandemic hit I didn't receive services. I been trying to get a refund for a year. I had to go somewhere else for service because I needed it. When I did reach someone they stated I was not getting my full refund . They charged me for c rays and an exam even though they didn't follow up with the Invisalign.
      The customer service is horrible and they don't return phone calls.

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        Nov 28, 2020

        Dental Works — Dental service and fraudulent billing

        Please note this letter to Laura at Saddlebrook Dental. She never took care of this even though she told me I...

        Jun 12, 2020

        Dental Works — Appointment schedule - emergency situation

        Our daughter 8 year old Stephanie Coates is a patient at the Dental Works in Crystal Lake, IL. They have been...

        Jan 06, 2020

        Dental Works — ruined my lower teeth crowns to make room for new crowns

        Hello, I went to Dental Works Royal Oak, Michigan, and got two crowns on my upper molars. Apparently they...

        Dec 24, 2019

        Dental Works — dental works salisbury nc

        I've been a customer with dental works for a year now I've been prob 8 times paid my bill before I...

        Dec 16, 2019

        Dental Works — charged for work that was never done

        This company billed my insurance for 2 fillings that I never had done. They are aware of their mistake and...

        Nov 11, 2019

        Dental Works — crown for root canal

        On July 2, 2019 I went to Dental Works because I had a tooth ache. They told me they could do a root canal on...

        Nov 06, 2019

        Dental Works — the current office manager is not capable of doing her job!

        I have been asking for 4 months for her to get the correct contract for my invisalign corrected as they were...

        Sep 30, 2019

        Dental Works — incorrect billing and unethical behavior

        8/27- I paid $151 for services. 9/1- When my Delta Dental Insurance statement arrived it stated I only owed...

        Sep 25, 2019

        Dental Works — scamming insurance and unprofessional behavior.

        My primary care dentist took an xray and referred me to get my wisdom teeth out because it was already coming...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Dental Workspoor service and billing issues

        In July 2017 I got two crowns on my teeth. Dentalworks continued to submit the claim to my insurance without the xrays and because of this, they missed the claim period. They have been billing me ever since even though both my insurance and their dental office agree I'm not responsible for this bill. No matter who I've called or how I've tried to sort it, I'm still getting the bill 2 years later.

        On top of this, I've had 2 procedures done at dentalworks that have been HORRIBLE (two different offices.
        1. I went to get a root canal in a rear molar and the dentist decided halfway through the procedure that he wasn't going to do the root canal after all. The crown he placed in my mouth did not fit in any way. I had to return twice to get it filed down which ended up causing a crack in the crown and caused a massive tooth infection that resulted in me getting the root canal anyhow 2 years later.

        2. I apparently didn't learn my lesson and decided to get two front veneers to straighten my teeth and improve the appearance of my smile (this is at a different dental works). The doctor was extremely rude during each appointment and the final crowns he placed in my mouth are about two shades more yellow than my natural teeth. He also did not warn me about how painful and long the whole process was. And now I'm stuck with two front crowns that don't even match my teeth.

        Advice: avoid dental works at all costs. Find a local dentist for your check ups and only go to a cosmetic dentist for veneers.

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          RESOLVED

          The company recently contacted me about the billing issue and officially zeroed out my account for the charges that were not responsibility. The new office manager of the Robinson location (Gina) and the corporate complaints lady (Teresa) were both very friendly, helpful, and apologetic.

          • Updated by Ranger398 · Jul 30, 2019

            This is at the Robinson location in Pennsylvania

          • Updated by Ranger398 · Jul 30, 2019

            Account number 253990

          Jul 05, 2019

          DentalWorks — 2 crowns

          The procedure was unnecessarily done there was no reason for the crowns but the doctor did it anyways now I'm...

          DentalWorksroutine cleaning

          My daughter moved to a different state but was on my insurance. Before she went to DentalWorks I called them to verify that they took my insurance and explained that because of her age she was going to age out and we wanted her to get a routine cleaning before that happened. DentalWorks said they would contact my insurance and verify her coverage. They came back and said everything was fine (I still have a copy of the paperwork they(DentalWorks) said they worked off of to okay the routine cleaning). My daughter got her cleaning and the insurance denied the claim because she was too old. DentalWorks did not contact me, I contacted them and explained what happened and they said the insurance company approved the service by phone. When I got our business office to get a hold of the insurance company they said it clearly was not approved prior to service (no where on the paperwork given to my by DentalWorks does it say the service was approved). I contacted DentalWorks to try to see if I could pay for what a cleaning would have cost, this was not my error and the reason why I asked before my daughter went. DentalWorks refused to work with me even though I am the one who pursued the matter in the first place regarding the denial of the claim by my insurance. DentalWorks hadn't billed me all that time. I will never use DentalWorks for anything and I am still waiting for them to work with me on a reasonable price for what should have been a routine cleaning.

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            • Updated by drmag · Jun 20, 2019

              Good afternoon,
              I am doing a followup to my complaint regarding a routine cleaning for my daughter. Since I got a hold of this site I was able to get a response from the office my daughter attended. They worked with me on the total cost and the gentlemen I worked with this time (Steve) was very pleasant and understanding. I really appreciated that he saw that I was in the middle of this situation with a she said/they said fight between the dental office and my insurance company. I really appreciate that we finally came to an agreement.

            Dental Workslanced tooth x ray

            I went to your glen ellen location a few months ago in il I was told that they would take my insurance, boy was I steered wrong now between that location and your Schaumburg my bill is $240.00 please call me at847-539-9097 my name is Joseph smart I already talked to the lady at the front desk absolutly didn't get anywhere please call back thanks, Joseph smart

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              Dental Worksscheduling

              RE: DentalWorks Great Lakes
              36173 Euclid Ave. Ste B,
              Willoughby, OH 44094

              I scheduled an appointment for cleaning using the online website and found an available appt that was about 1 month out. The appointment was scheduled for 12 noon 5/22/19 since I was a new patient. I received a call the day before 5/21/19 from the office to confirm which I did. I arrived 12:09pm, late due to difficulty finding the location. At 12:40 the recepetionist came out and told me there was no hygienist to clean my teeth but I could be seen by the the Dentist to get work done! After inquiry she explained that the hygienist had called off this morning and that they only had 1 (!) hygienist because someone quit. I asked why she didn't notify me of this in the morning so I could have worked (as I had taken off of work for this appt as normal people do!). I am a medical provider who barely gets time off and this was very dissapointing and inconceivably rude to say the least. It felt as if I was being vetted for money! I demand some explanation. Note, I was the only one in the office waiting. There was an elderly man who was finishing up prior to me and suffice to say was only be talked to about how many procedures he could get done. I had to wait for this to be done before she even acknowledged me! Lastly, the online information is incorrect as it states it is in Mentor OH when infact it is in Willoughby and the picture of the office is not the office I sat in. Also all the reviews, EVEN the poor ones, are high ratings?. As I informed the receptionist, in my 53 years I have never been treated with such disrespect. I would say you atleast should offer me credit of some sort and to pay for my cleaning but be assured I will be checking credentials.

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                Dental Workswrong amount on bill

                Despite multiple visits it was not possible to resolve the correct amount on the bill sent to me by the dentalworks robinson office.

                Address: DentalWorks Robinson Township
                6515 Robinson Centre Drive,
                Pittsburgh, PA [protected]

                Explanation of benefit from my insurance shows I owe them $174 only. I paid three different amounts to the dentalworks robinson office of $54, $83 and $25 (total amount $162). This leaves me with an unsettled amount of $12.

                I have informed them repeatedly and received a bill of $37. I would like to lodge a complaint with the FTC and would seek legal help is this is not resolved.
                This is harassing a customer who kept on paying the different bills sent by Dentalworks Robinson

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                  • Ra
                    Ranger398 Jul 30, 2019
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Wow I’m experiencing a very similar issue with the dental works in Robinson as well! I guess it’s good I’m not alone?

                    2 Votes

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