Coast Dental Services review: petient credit refund ( 3 comments)

Hello,

Coast Dental owes me $140.50 from the 03/06/2013. Stacy (the office manager at the Wesley Chapel location) refuses to tell me her supervisors name. I had dental work done on the 4th of March. The front office told me that I was responsible for 100% of the work, as my insurance would not cover it. I paid using my credit card. My husband contacted our insurance provider and realized that they do in fact cover 50% of the procedure. I contacted the dentist office and said they would submit the information. Coast dental submitted my claim to my insurance and was paid MY 50% that was owed to ME. I called Coast Dental multiple and Stacy(office manager) told me that once they got the check, it would take 12-14 weeks before we would see a refund. On 06/03/13 I called Coast Dental to check the status of my refund and Stacy replied that she did not know that we wanted a refund. I had called multiple times afterwards and Stacy (Office Manager at the Wesley Chapel location) told me that she submitted the paperwork for refund on 06/18/13 (over two weeks after I asked her for the status of my refund) and she said it takes 12-14 weeks to be credited back on my credit card I paid with. On 07/26/2013 I called to inform that my credit card information was stolen, and Stacy ( The office Manager in Wesley Chapel) told me that I need to submit a letter from my bank that I have cancelled my credit card to submit it to her office and that I will not be getting a check mailed to my address as I wanted. I have been trying to reach the corporate office and patient relations of Coast Dental in Tampa and I always get voice mail. I have left multiple messages for somebody to call me back about the status of my refund and that I want to make sure I will get a check in the mail, since I have cancelled my credit card. I have not received any response from Coast Dental and Stacy the Office Manager at the Wesley Chapel, FL location told me that she cannot help me with anything else and refuses to tell me her last name and who is her manager. So It would take an additional 12-14 weeks or they will never pay me back ?

Please, help with this issue or recommend who I should contact.
Coast Dental owes me my credit balance refund and I 5 months after I still cannot get my money back…