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Coast Dental Services
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Coast Dental Services
reviews & complaints

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146 complaints
81 resolved 65 unresolved
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K
1:49 pm

Coast Dental Services - dental cleaning

I had a very bad experience at this practice. I went for a dental cleaning and I ended up with so many tests. My dental assistant Jolio ran all those different type of tests and he wanted to do an oral cancer tests that was going to cost me $130 which I refused. After all those tests I was asked to pay $487 to do my cleaning. I said I never been asked to pay for my cleaning before. I was advised that I should have been paying for my cleaning if I did the proper cleaning. In over 30 years that I have been cleaning my teeth, this is the first time I was asked to pay almost $500 in addition to what my insurance will pay for dental cleaning. My cleaning was going to cost me over a $1000 between me and my insurance. When I refused to pay I was refused a regular cleaning that comes with my insurance twice a year. I will never go there again and I recommend people to refuse to get all of those tests that they force you to do to make more money.

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Update by Khaled Kadry
Aug 21, 2018 1:51 pm

I had a very bad experience at this practice. I went for a dental cleaning and I ended up with so many tests. My dental assistant Jolio ran all those different type of tests and he wanted to do an oral cancer tests that was going to cost me $130 which I refused. After all those tests I was asked to pay $487 to do my cleaning. I said I never been asked to pay for my cleaning before. I was advised that I should have been paying for my cleaning if I did the proper cleaning. In over 30 years that I have been cleaning my teeth, this is the first time I was asked to pay almost $500 in addition to what my insurance will pay for dental cleaning. My cleaning was going to cost me over a $1000 between me and my insurance. When I refused to pay I was refused a regular cleaning that comes with my insurance twice a year. I will never go there again and I recommend people to refuse to get all of those tests that they force you to do to make more money.

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M
5:14 pm
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On January 22, 2018 I had an appointment in your office to have a crown which had come loose examined and hopefully re-cemented. After the dental tech took several x-rays, Dr. Aspinwall cemented the crown back into place. After the procedure was completed he looked at my x-rays and asked if I had any other issues or complaints. I responded by saying I had...

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L
11:19 am
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Hello. My name is Diana Rodriguez and I used to be a patient at Coast Dental in Land O Lakes Florida (corner of State Road 54 and Collier Parkway). I went in January 2017 to get a filling in my upper right molar. Less than a month later, it cracked so I went back to see if they could fix it for me. It seemed simple enough, but the doctor (Dr. Roberts) said...

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M
12:13 pm
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In 2014 had a corwn put on the tooth based on oral evaluation, since i had already had a root canal done the practice did not check if it was done properly. in 2015 went for a cleaning to another dentist and was told the crown has a gap. This basically means it was not put on properly. After this went to Coast dental in 2016 for a cleaning and told them...

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D
8:27 am
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Contacted office on 1/19, 1/20 (2x), 2/18. Each time was told it would be researched by "Kasey". Was told it needed to be resubmitted to insurance. Was in office on 5/3 still not resolved. Told same again. Received collection letter on 5/7. Kasey will not do her job! Wanted to speak to regional office manager but was refused phone number.

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K
5:56 am
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This dentist has given me way too many problems, I don't even know where to begin. I chipped my front tooth and I went in for my first appointment. Not a friendly face in the building. And the dentist and dental assistant were rude and very rough. They did a very bad job at making and cementing my crown. (They wouldn't numb me after I asked them to, and I...

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L
8:33 am
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My wife was told she needed her front veneer replaced due to a hairline crack and was told while she was under heavy pain killers that our insurance would cover 50% of cost. My wife paid the difference and the work was done but the veneer color does not match. They refused to correct the problem and now 6 years later I find out that they sent the remainder...

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E
10:20 am
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On October 4 2014 I went into office for check up. Did xrays and consultation, Dr Serge Prescott evaluated me and recommended surgical extraction in same office with Dr Nicholas Zanakos. On October 13 I went into same office for surgical extraction. I signed in and took a seat. Then I approached desk for a question . I asked receptionist a question and...

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M
9:57 pm
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This is beyond the worst dental are provider ever. The first visit they had me in the chair for over six hours for a scheduled visit- and no one communicated or checked in with me, and I had to ask what was going on. I was then told my services were "emergent", and my visit was taking longer than expected. I explained I had an appointment at 6 PM (mind you...

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Office receptionists rude generally, but policy is subject of this complaint. This office takes various insurance plans. However, to get an annual cleaning, an exam is first required to determine the level of cleaning needed. If more than the basic cleaning covered by insurance plans is determined to be needed, they refuse to do even the basic annual...

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A
11:28 am
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I used to go to these people on a regular basis, but that was nearly 4 years ago when the caring dentist dr. marilyn palacios, was resident and gave fantastic care. This is what happened in march 2015: I moved out of the area for a year then came back. I made an appointment due to a toothache. Now it’s all about the money!!! Unprofessional staff, dirty...

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H
1:27 pm

Coast Dental Services - fake filling to meet sales quota

On Mar. 19 2015, Dr. Mariana Bole wants to do filling that (unnecessary) or not there to make more money to please her boss because she is new there.
by telling me my daughter needs filling, I said we just did a new filling 3 weeks ago and the other Dr. said every thing is good no more needed. and then she showed me X-ray from August 2014 that 2 previous Drs saw and said every thing is good. Their teeth cleaning was very poor and aggressive sales tactic of teeth products trying to push hard on you to buy it which is was unnecessary or called for.
I will no Longer go to any office of Coast Dental, I do not Trust them at All with my kids teeth .

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Billing Problems; William Mathurin at the time Cape Coral office also overcharged the out of network fee on November 6, 2013. Some records indicate he is now at the North Naples "Golden Gate?" office. It was required for me to contact Discover Card Fraud investigation unit to correct the payments made to this in-network provider. As of March 19, 2015...

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M
9:32 am
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I had a root canal done by these people. They gave me an estimate of coverage and told me that my part would be $700.00. I paid the amount and after the service I get a letter from the insurance company saying that they denied part of the payment because the dentist did two procedures on the same day that he should have made two separate appointments for...

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10:27 am
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Avoid this office at all costs. I first visited the Coast Dental Willowbend office for xrays and an initial examination. Prior to any treatment I requested that a treatment plan with any costs not covered by my insurance by given to me. I never received a treatment plan. I was told that I needed to return the following week for a "cleaning", which should...

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In the past weeks I been calling to Coast Dental In Pasadena Location, St. Petersburg FL..they never answered the phone calls that I made. After several times I left a message saying that I need a call back in the same day... and they called me 3 days later. This week I been calling and nobody answer as well. They're very irresponsible in that sense. They are focusing on the clients there and ignoring the calls that people make.

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D
1:23 pm
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Coast Dental Services - massive fraud

Do not use coast dental! Even though they will accept all insurances. Their billing is fraudulent.
1. They suddenly proposed after 2 years that I needed the "intensive cleaning" procedure for $650
2. After producing a new insurance card, the proposal went to $850. The office mgr said insurance would probably pay about 40%. Even though this is outrageous, I agreed to the cleaning at the office (jan 2014) and had it done. It took 30 minutes and no pain. They claimed they did not need to use as much anesthesia as was proposed so would give me a break on that part of the charge.
3. I paid $500 on day of service (this included a $99 toothbrush and $20 bottle of mouthwash)
4. On april 10, I received a bill from the office for $416!
5. I called and they claimed the eob from my dental insurance incorrectly threw out most of their charges. What? (including dental instructions for $58.00). They claimed they sent in all my xrays and records in order to be paid properly. After 30 minutes of insisting that I owed more money, I asked for their corporate number. They refused to provide it. My eob stated my out of pocket was only $106, by the way. They insisted that I would need to pay them the difference even though I pointed out that I was not required to pay the difference between what they charged and what insurance paid.
6. I called my dental insurance and the rep got them on the phone and now they agreed that I was overcharged by $160. They will keep it on my account. (do they think I want to go through this again?)
7. I asked for a check to be sent to me for the overcharge and was told that it would take "up to 16 weeks". I said that is my money and I expect it right away. They said corporate does not work that fast.
8. Now I am waiting for my refund! I wonder if I will ever see it?!
Never, never use coast dental. It is unethical and will cheat you out of your money!

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E
2:23 pm
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Coast Dental Services - rude

The people that work here are the rudest people that I have ever met. They called to confirm an appt. with my husband and then promptly cancelled the appt. in their system. So when my husband showed up for his appt. they tried to tell him that he cancelled it. So, i then tried to get his medical records (he has been going there for 3 years) and they said they no longer had them. The girl hung up on me 3 times and kept talking over me when I was just trying to ask a question.

DO NOT GO TO THIS DENTIST!

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10:45 am
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I have decided to move my entire family to another provider, the dentist on staff is a very pleasant and good dentist but the majority of his staff is totally rude especially the hygienist. She can be a very nice person until you challenge her or decline the extra un-necessary products she's trying to sell you. She will then turn into a rude witch. Same...

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4:04 pm
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This man recently injured me during dental work that was practically forced upon me [ "well we need to do this... Sign here, sign there... Yada yada yada}, by this"dr". Lewis and then once it was started, and his money was received the"ahhh... Her again.. Just put her off "attitude surfaced.. I have obtained evidence, and documentation that the procedure...

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+1 813 288 1999
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