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CB Retail and Online Shopping Coach Complaints #2-21
Coach

Coach review: Service that provided by coach outlet citadel mall

T
Author of the review
12:32 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Dear Coach, I am filing a complaint regarding a coach outlet store manager Richard at Citadel outlet mall in City of Commerce, California. Richard was nice to me last xmas when I came in to the store at Citadel outlet store because I used to give him starbuck gift card as a courteously for his service. Since last xmas I have not giving him gift card anymore however his service to me changed today. I ordered online and come to pick up at 8:30pm where the store closed at 9:00pm he gave me a hard time and yelling to the store staffs my name and said that don't give it to me next time if I come late. This is very very rude. Another time, I found that he provide excellence service to an asian lady who I happened to know and she told me that she gave him money often so that Richard would treat her nicely. This is very injustice as a store manager. I am asking Coach management to look into this.

Desired outcome: I would like Coach management to look into Richard behavior as a store manager that he takes gift card and money from customers in order to give better service and rude to those who don't. This is a big problem for coach.

Keywords:
asian lady california citadel outlet mall city of commerce coach management coach outlet store complaint excellence service gift card injustice manager money online order pick up rude service store manager store staffs
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