Carrefour
Reviews and Complaints

Market is writing all prices with Carrefour card and without. Carrefour loyalty card is always giving the best and the smallest price. But at cash desk price is not that loyalty program price even you have Carrefour card. Also cash desk workers are never asking customers if they have loyalty program card or no. As a result you are always buying goods with the highest price. IAM asking what is this poor work of Carrefour market ? Or you think that people are dumb?

Yesterday I went to grocery with my kids in carrefour bawabat alsharq mall. During checkout the counter was broken but still running which i notice after the incident not before .so happened was my son was at the front giving his stuff to the cashier and his finger got stuck in conveyor belt .I got so panicked asking for help but there was no one who came for urgent care and help .it was so traumatised they have been waiting for me to disappear and they moved on .

I am writing to formally raise a complaint regarding a distressing and unacceptable experience I had while shopping at one of your Carrefour Egypt stores on March 29th, during the evening hours of the 29th day of Ramadan.

I visited the store with my niece intending to quickly purchase a few items. Although the air conditioning was not functioning, I initially did not mind as I was planning to leave shortly. However, when we reached the checkout area, only two registers were operating despite a large number of customers, resulting in an excessively long queue and no available staff to assist.

What made the situation worse was the complete lack of mobile or internet network coverage inside the store. This forced every customer who wished to pay via card to exit the store with the cashier to complete their payment outside — further delaying the queue for everyone else.

Tensions rose when one frustrated customer began expressing his dissatisfaction. Shockingly, several store employees surrounded him and started yelling and using highly offensive language, in front of women and children — including my niece, who became emotionally distressed and started having a breakdown.

After finally checking out and realizing I had been charged three times for a single item, I approached the cashier who responded rudely and dismissively, directing me to the returns section. I could not pursue the matter further due to the emotional state of my niece and the chaotic environment in the store.

Following the incident, I attempted to resolve the matter through Carrefour’s customer service in Egypt. Unfortunately, this was another deeply frustrating experience. The service agent failed to take sufficient information and did not follow up, as I was promised. Upon calling again, I was met with interruptions and an unhelpful attitude.

This experience has caused both myself and my niece psychological distress, and I believe it is only fair that Carrefour investigates this incident seriously and offers adequate compensation. I expect to be contacted regarding this issue promptly. If not addressed appropriately, I will be escalating this matter to the highest level possible.

Sincerely,

I'm a carrefour customer and I'm using "Scan & Go" application to facilitate the payment. However, every time I go there, I don't find the cashier, I keep asking the security and others cashiers and anyone to help me find the person, so I can pay and leave. Today was the worst of it all, I kept waiting for more than 10 minutes (with an old person) and the cashier wasn't there. I left my items at the cashier and kept asking the security men, Who did help, then I went to the customer service office, they told me he is in the W.C. I waited again for 5 more minutes then went back to the customer service office, who kept sending me 3 times to different people, supposed to be responsible for cashiers, but in vain! after 5 more minutes he arrived and told me that there aren't many customers and he is doing some work inside the market.

You've been one of the most reputable hypermarkets and your service "Scan & Go" is really brilliant and time-saving. How can you deal with your customers in a neglecting way and worse when I ask to talk to the responsible person, they keep sending me to different people without any sort of respect.

I'm waiting for you reply and action

Bought the machine. While buying, sales person stating that is is the easiest and the best and that this particular manufacturer actually manufactures dishwashers for Bosch etc in Turkey. Fell for it. bought it. Machine arrived and was installed by Carrefour. Basic demo given as to what each button/switch does. Tried to use the machine. Failed after 3 to 4 attempts as the machine just wont start the wash cycle. Chased Carrefour Customer Care for some resolution. Took them more than 10 days to acknowledge and send someone.

The person who came then informed us that to use the machine you have to do the following: (absolutely ridiculous, but read on):
1. Add 1 kg of washing salts to the machine in the slot provided
2. Add liquid washing soap in another slot and ensure that it is always filled
3. During each wash add the dish washing tablet.
Unless you do all this the machine wont start washing!

None of this was told to us either when we were buying or when the installation was taking place.
We have now been chasing Carrefour Customer Service through their WhatsApp chat and keep getting same answer...we are working on it and looking into it or awaiting report from "supplier".

The report came and it stated that during demo nothing was explained. One of their agents or managers called to explain this and was not sure if this can be taken back and refunded. Later on WhatsApp chats got to know that they are waiting for collection department to confirm pick up. This was 4 days ago.
Chased them again today,,. seems like we are back to square one as the agent chatted stating they they are waiting for supplier. Its now been more than 25 days of no resolution.
Biggest mistake of my life to buy this product and that too from Carrefour who claims to be the biggest and best in Customer Service in this part of the world.

Time: 8:30am

Place: Carrefour Supermarket Pavillion (Discovery Garden)

Complaint: Arrogance of Store Manager Anil Zahoor

Customer: Janet Castro ([protected]@yahoo.com)

I came to Carrefour to dispose my empty bottles in SPARKLO recycle machine. I look for manager to ask about the machine.

I met Anil and ask about the machine. He said it is currently full and someone has to collect all the bottles. I asked when the machine got non-operational, and if the machine is ready for operation, who we can contact. He said nobody. While I was trying to understand and ask more question who I can contact in the "area" in order to know if the machine is ready for operation again, he started to butt in and raising his voice to me saying "Are you angry?" showing some kind of threat and seems got irritated with my queries. I told him, "I'm not angry but you should know how to listen". He said that SPARKLO machine is not his responsibility and to immediately finish our conversation, he confirmed to me that the SPARKLO machine will be removed due to several complaints. He said that even the machine is within the Carrefour vicinity, Carrefour staff and even "he" himself is not responsible to this machine as this belongs to the government.

We are DG tenants and this machine helps a lot to declutter our home from bottles. It is frustrating that the Carrefour Store Manager displays some kind of arrogance to customer and does not know how to deal with queries. And he confirmed that the machine will be removed. And it seems that that he does not care about the machine and customers.

From Ron Smith, 4 La Naffrée 50300 Le Val St Père

Tel [protected]

Email [protected]@yahoo.com

Nous avons acheté une télévision intelligente TCL à l'hypermarché Carrefour, St Martin-des-Champs, Parc de la Baie, 50300 le 27/11/2023 comme indiqué sur le reçu ci-joint. La vente bénéficiait de la garantie légale de conformité ainsi que d'une garantie commerciale.

1. Malheureusement, la télécommande semble ne plus fonctionner malgré des piles neuves. Nous nous sommes donc rendus au magasin le samedi 10 février 2024 pour signaler ce défaut. L'assistante à la réception nous a dit que nous devions téléphoner directement au fabricant.

2. Nous avons suivi les conseils d'un assistant plus serviable chez Carrefour et avons essayé de reprogrammer notre télécommande en utilisant le site Web de dépannage TCL pour ce faire. Nous avons passé deux après midi à essayer de connecter la télécommande au téléviseur sans succès.

3. Après un test infrarouge de la télécommande, nous avons découvert qu'il n'y avait aucun problème et avons pris note des conseils du site Web de TCL selon lesquels il s'agissait probablement d'un récepteur TV défectueux.

4. Nous avons pu faire fonctionner le téléviseur à l'aide de la commande manuelle, mais nous n'avons pas pu accéder à des applications intelligentes comme Netflix sans la télécommande. En d’autres termes, le récepteur TV défectueux le rendait impropre à l’usage décrit à la rubrique « Quels sont les défauts concernés par la garantie légale de conformité ». Service-Public.fr Achat d’un produit : garantie légale de conformité. (GLC)

5. Nous sommes retournés à Carrefour le 12 février et avons de nouveau été informés par l'assistante de la réception que nous devions contacter directement TCL. Lorsque nous lui avons dit que notre contrat était avec Carrefour et non TCL, elle a convoqué un collègue pour nous parler. Cette personne a déclaré, en termes forts, que nous n'avions pas de contrat avec Carrefour et que la garantie commerciale de 2 ans était un contrat avec TCL et qu'il fallait les contacter directement.

6. Nous avons tenté, sans succès, de préciser qu'en vertu de la loi française et de la Garantie de Conformité, c'est le vendeur qui est responsable du traitement des marchandises défectueuses et impropres à l'usage prévu.

7. L'assistant a dit que contacter TCL était facile et nous lui avons dit que pour nous c'était difficile à cause de difficultés linguistiques et que de toute façon, c'était la responsabilité de Carrefour de s'en charger en notre nom.

8. Finalement, les assistants se sont efforcés de contacter TCL en notre nom et ont pris rendez-vous après un certain temps pour que la société TCL SAV nous appelle chez nous le vendredi 16 février. Nous avons attendu toute la journée du 16 février mais n'avons reçu aucun appel de ce type.

9. Le mercredi 14 février, nous avons demandé un rendez-vous avec le directeur de Carrefour afin de l'informer que nous souhaitions exercer notre droit légal de restituer le téléviseur défectueux au vendeur au motif qu'il n'était pas adapté à l'usage prévu par le Garantie de Conformité. Le Gérant a insisté sur le fait qu'aux termes de la Garantie Commerciale, nous devions contacter directement le fabricant en premier lieu afin de constituer un dossier, et a refusé d'écouter notre affirmation selon laquelle nous avions des droits en vertu du Code civil français et de la Garantie. de Conformité. (Réf. Service-Public.fr GLC Qui doit assurer le service après-vente une fois la garantie légale de conformité mise en oeuvre - le vendeur doit proposer une solution. Le consommateur n'a pas la possibilité de tourner vers le fabricant.)

10. Nous avons réussi à contacter TLC le lundi 19 février qui nous a dit qu'il fallait photographier le téléviseur et les reçus et les envoyer par email à TLC. TLC nous a donné un numéro de dossier FR [protected]

Nous avons reçu plusieurs e-mails de TCL demandant des photos et des reçus, mais tous les codes fournis étaient hors délais en une heure. Lorsque nous avons essayé de répondre à TCL par e-mail, celui-ci nous a été renvoyé sans succès.

11. Nous avons essayé sans succès de transmettre les informations requises à TLC. Les processus que nous avons dû entreprendre ont été très gênants et onéreux, causant beaucoup de stress et une grande perte de temps.

12. Nous estimons que Carrefour nous a refusé à tort la possibilité d'insister sur l'application de la Garantie Légale de Conformité et de restituer le téléviseur défectueux au vendeur sans avoir à apporter la preuve des défauts et sans avoir à prendre contact directement avec le fabricant.

Cette expérience a été très stressante pour nous, n'est toujours pas résolue et nous a également obligé à nous passer de notre Smart TV pendant un certain temps. Nous espérons sincèrement que Carrefour va désormais rectifier cette situation, reprendre la télévision et assumer ses responsabilités légales conformément à la Garantie Légale de manière équitable et appropriée. A défaut, nous n’aurons d’autre choix que de contacter les sièges de Carrefour et Signal Conso.8

We placed an order for a pizza and we continued our grocery shopping.

We came back after 20-25 minutes and when we asked about the status of our order the guy asked what is our order and what type of pizza. In short , he didnt even start making our specified pizza. I think he prefer serving other customers than us.

The catch , we want the service to improve. There should be a proper numbering and staff must be fully aware of needs of the costumer.

I had bought an HP Laptop from your online website which was delivered to me on July 13 (Order number: [protected]). Since few days ago my windows that came installed on the laptop is showing that it needs to be activated. I have bought this laptops with windows on it and why does this happen. I need you to help me resolve this. I have also called customer service but they were not helpful.

I returned cleansers to carrefour at branch City centre Doha Qatar on Saturday 92-12-2023 morning hours
This returned product was purchased on Friday 01-12-2023
Carrefour staff at customer service didn't return any return bill only I got return slip of refund payment
Yesterday carrefour staff called me with my email complaint that the amount has been transferred to my Qatar bank commercial bank
This is wrong information as my relationship manager at commercial bank says we don't hold any amount and it's done the very same time
I did purchase from my debit card money deducted same time on purchase now the carrefour staff is playing with the customer if Qatar Riyals 117
Kindly loon into it as I am leaving Qatar this weekend
Annoyed cust
Clive Dsouza
Qatar mobile +974 [protected]

The customer service and the delivery system are awful.

Friday 27th September, I ordered to be delivered on Saturday morning, The order was late, I had to call4 times and submit a complain. At last I got the order at 9pm with a missing item. I called again to complain, nothing I didn't get my money or my item (croissant 60 eg)

Friday 3rd of November, I ordered and paid online. Saturday at noon, I opened the order in front of the delivery man, 3 items were missing! So I called the customer service, I wanted to talk with any manager...nothing. At 7pm, I got a phone call from one of the managers, I told him that I need my order complet. He promised to do it.

TILL NOW I DIDN'T GET ANYTHING:

1.the refund of the 1st croissant 60 egyptian pounds.

2. THE ORDER OR THE MONEY OF THE ORDER 1140 egyptian pounds.

I need my order

Carrefour supposed to be a respectful place not a bunch of thieves

Hier environ 7:44pm, nous avons été intimidés par une bande 10 personnes d'Africains apparemment qui nous ont suivis dans le magasin et là où nous avions garé notre voiture, nous avons dû crier à l'aide, nous avions peur et nous ne reviendrons pas à cet endroit. Nous avons été obligés de revenir sur nos pas vers l'entrée du magasin pour demander de l'aide aux agents de sécurité. Nous nous sentons très vulnérables et peu protégés en tant que clients.

Ayer fuimos intimidados por una banda de personas aparentemente africanos que nos siguieron dentro de la tienda y hasta donde teniamos nuestro coche aparcado, tuvimos que gritar pidiendo ayuda, pasamos miedo y no volveremos a ese lugar. Nos obligaron a retroceder nuestros pasos hacia la entrada de la tienda para pedir ayuda de los guardias de seguridad. Nos sentimos muy vulnerables y poco protegidos como clientes.

Yesterday around 7:44 pm we were intimidated by a gang of 10 people apparently Africans who followed us into the store where we had parked our car, we had to scream for help, we were scared and we wouldn't come back to this place. We were forced to retrace our steps towards the entrance of the store to ask the security guards for help. We feel very vulnerable and unprotected as clients.

Good morning Team,

I trust this message finds you all in good health.

I'm currently based in Kenya, and I'd like to bring to your attention that I raised a complaint on the 5th of August 2023. The initial case was logged under number 5305250. Regrettably, we have not received any response or communication from the local team regarding this issue since that time.

Subsequently, a new case was created under number 5416287 for the same matter. I kindly request that you review this case and provide guidance on how to proceed.

Your assistance is greatly appreciated.

On Friday October , 20th at approximately 1:50 PM at Carrefour Granada Center , Riyadh , KSA. i faced a problem while receiving fish order i request to be cooked from the cooking place , they gave me a number verbally for my order and when i ask for it the employee told me this number is not exist , so i think i got confused and after waiting for almost 15 Minutes of waiting i ask for my order and 1 employee refuse to give his name and later they told me his name is fouad talk to me in a very bad attitude and told me it is your mistake if forget the order and even later told me iam a liar and don`t request any thing and when i ask him to call his supervisor he refused and tells me to go by myself looking for him and he has another business to do and then i met someone who identifies himself as the manager on duty and also hides his nametag and refused to give me his name i explain for him the situation and he was very rude while i was expected him at least to check my order if i even forget the number which they didn`t provide me a copy of it he told me it is my mistake and i can reorder and wait again for 30 minutes more and when i refused he insulted me telling me iam unpolite and to go for customer service and complaint and refused again to give me his name and the customer service call someone for me who told me that his name is othman they he met him and he told me his name is younes and told me if you like to complaint go to the police !

I bought JBL air pods on the 10th of Oct the night from Carrefour Al Zahia City Center Sharjah. when I open the air pods and use them, it does not fit in the air dropping again and again, noise cancelation is not working properly, sound is not good despite paying a high amount. yesterday night I went again and requested them, I want to return them and I will buy a new one I don't need any refund. I explained to them the reason for refunding it and I went to replace it within 24 hours. I explained to them that I hardly use it for 1 hour maximum and I found these issues. they told me that we could not replace it, it's open the supplier would not take it as a return, they kept me waiting for 1 hour but they did not return it. I keep on requesting them but they said they cannot return it.

I paid a decent amount for this and I came back within 24 hours to replace them there is a replacement or refund policy but they were not ready to accept it.

I am really disappointed with the behavior and service level of the staff.

Have been following up on a faulty dyson for a month, and jow we are left with no vacuum to clean. carrefour has no response , third party has no response, and here trying very hard to wait patiently. the Dyson which is supposed to last for years, broke down in a month and even though it's under the warranty, it has gone for 'repair' and no news after that since 3 weeks! carrefour has lost its credibility for me! we are new to UAE but know for sure that we won't be using it in buying anything substantial in the future. PATHETIC.

We ordered when we were abroad and had no idea of carrefour having 3rd party sellers. we were trusting on the brand name Carrefour. Now the 3rd party who is assumingly repairing a brand new dyson, is being excruciatingly rude and unprofessional. Carrefour saying they can't do anything in this anf here we are surviving in this dust jungle with kids at home without a vacuum cleaner for 3 weeks today.

Subject: Complaint Regarding Delayed Order and Lack of Communication

Dear Sir/Madam,

I am writing to express my utmost disappointment and frustration with the recent experience I had with Carrefour delivery service. 8/10/2023 I placed an order through your online application in Abu Dhabi, with an estimated delivery time of 60 minutes. However, the delivery took an exorbitant amount of time, approximately 3 hours, causing significant inconvenience and disruption to my schedule.

To make matters worse, the delivery time was changed multiple times without any prior notification. This lack of communication left me and my family in a state of uncertainty, as we had to repeatedly adjust our plans and wait for the delivery to arrive. As a result, my children's dinner was delayed, and we experienced unnecessary stress and inconvenience.

I find it highly disappointing that there were no updates from your team regarding the delay until I raised a complaint through the online application. It is the responsibility of the delivery service to keep customers informed about any changes to the estimated delivery time, especially when such delays significantly impact their daily routines.

I understand that unforeseen circumstances can arise, leading to delays in delivery. However, it is essential for Carrefour International to have efficient systems in place to promptly communicate with customers when such delays occur. This would enable customers to make alternate arrangements and minimize the inconvenience caused.

I kindly request that you investigate this matter thoroughly and take appropriate measures to prevent such incidents from happening in the future. Additionally, I would appreciate compensation for the inconvenience, stress, and disruption caused by the delayed delivery and lack of communication.

I value Carrefour International as a reputable and customer-focused company, and I believe that my concerns will be addressed promptly and satisfactorily. I look forward to receiving a response within 10 business days to discuss the resolution of this matter.

Thank you for your attention to this complaint. I hope that we can resolve this issue amicably and restore my confidence in Carrefour International's delivery service.

Nadine Agapi

[protected]

كنت المفروض استلم الطلب انهاردة من ١١ص الى ٦م. الساعة ٧م حد من كارفور كلمنى يسأل لو موجودة و قالى ان الطلب حيطلع، فضلت مستنية للساعة ١٢ بليل و اتصل السائق و قال انو ربع ساعة و يجى. و رجع اتصل تانى الساعة ١٢ و نص بالليل و قالى انا تحت حد ينزل ياخد الطلب، قلت انى مش حقدر انزل و ان السائق كل مرة بيطلع الطلب و ان كارفور من الساعة ٧ مكلمينى و انا مستنية كل ده. السائق قال انا حكلم كارفور و قفل فى وشى السكة و رجعت اتصلت بيه بعديها بربع ساعة اسأل لو الطلب حيجى و لا لأ انهاردة و مردش عليا و شوفت على الخريطة انو مشى. انا دافعة ٨٤٠٠ جنية فى الطلب ده و دايما بجيب الطلبات دليفرى من كارفور و ميصحش بأى شكل من الاشكال تكون معاملة العملاء بالشكل المهين ده و افضل سهرانة ٥ ساعات مستنية الطلب و فى الاخر يرفض يسلمه و يمشى

[protected] رقم الطلب

I have make an order online and pay through online payment and my some of products are missing from my order. The delivery boy said i forgot to bring it. I will be back in 1 hour and it’s about to be 48 hours. Now he is not picking up my phone calls not responding my messages. I have contacted to carrefour customer care they are also doing the same irresponsible job. It’s not about missing product it’s about trust and i think that delivery boy do this with every customer like me.

05-Sep-2023 18:57

Baniyas east carryfour

I bought a two whole chicken weight of 2.135 kg. Just now I opened my package it's contain 15 PCs of wings and only one leg piece and no have any one of chest piece. This is very irresponsible of job ethics. I can't able to come again there. Allah don't forgive him who's do this cheating work. But it'll not happen to anyone. Please take action him immediately.

I had purchased "Loreal Paris pro Digi, permanent hair oil colour" on 11/07/2023 from UAE Carrefour Ajman City centre, but the hand gloves were missing inside the Box pack. And I was on tourist visa at that time when i purchased above mentioned product. Now I am back to INDIA and at the time I opened the box, the hand gloves was missing in the Box pack. Need your immediate response.

Thanks & Regards

Vajrul Pathan

+91 [protected]

+91 [protected]

[protected]@gmail.com

[protected]@gmail.com