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1.8 157 Reviews

Cabela's Complaints Summary

29 Resolved
118 Unresolved
Our verdict: When using services from Cabela's with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cabela's reviews & complaints 157

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2:39 pm EST
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Cabela's Returns

Order #8525137

I’ve emailed three times now and not one reply.

I accidentally purchased a trail cam that was wifi based and wanted to exchange for a regular for my fathers Christmas gift.

I looked online and there is no way to use that camera as a normal trail cam because you cannot adjust the date and time without paying for a subscription plan.

Thank you

Laurie Matiyek.

Claimed loss: $20

Desired outcome: Full refund to be able to purchase a quality trail cam for my father

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9:21 pm EST
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Cabela's Gun counter personnel - extremely poor customer service

On 12/2/23 my husband went to pick up a gun he purchased on line from the Hammond IN store that he was told was available for pick up. The confirmation email did not state that the gun counter closes at 7:30 - only mentioned the store hours. We arrived just after 7:30 and they did allow him to do his background check, but the instant check did not come back and he was told it was probable due to the fact it was late. He was told the store would call him the following day. They DID NOT call and then the next day every call to the store went unanswered - neither the gun counter nor customer service could be bothered to answer a ringing phone. I called the corporate office to attempt to get through to someone. The reply I got was they were "busy" and asked if I had a message and I requested they call my husband. He received a voicemail stating the background check was "pending" Three days after the fact and we had to once again call the corporate office because Hammond would not answer the phone. By this point, we have realized that there was a glitch with there system as after 72 hours they would have had an approval, a denial, or a reason why additional time would be needed. They had nothing, which indicates a glitch on their part. As a FFL dealer they have the ability to follow up on the status, however they are unwilling to do so. The store manager claimed he had a issue with an approval on his gun dating back several months, but still was unwilling to admit that their was an ongoing issue with their system.

Desired outcome: We would like to be able to pick up the gun (per ATF guidelines after 72 hours the FFL dealer may release the gun if there has not been a denial). Have employees & management put an effort (answer phone, follow up, resolve issues)

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1:04 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cabela's - Friday 11/24/23 sale !!!!!!!

Hello , I called the online Cabela's ordering line at around 6:00 am this morning about purchasing a 30-06,Savage Axis XP bolt action rifle package. The young lady I talked to was very nice and very polite. She checked and said there were no 30-06's at Scarborough store so she checked around and found some at the Delaware store so she gave me the number to...

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1:02 pm EST
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Cabela's Online ordering and delivery of a gun safe to the noblesville indiana store

On November 24th I ordered a Cabela's 18-gun electronic safe SKU# 3450027, order #W177320250. I later received an email confirming the order then received another email stating that my order was being shipped on November 30th. The last email stated an estimated arrival date at the Noblesville store. I called the store frequently over the next couple of weeks just to check on an early arrival which was answered with a few different responses. Ultimately, after 2 weeks, I received an email and a voice mail from the Noblesville store stating that my item was available for pick up. I responded to the voice mail a few days later, approximately the 16th when I responded. I stated that I would not be able to pick up the item until Sunday the 18th, again no response. I called 3 times before my arrival at the store check on the pick-up process and perhaps speed up the process, NO RESPONSE AT ALL. I got to the store and went through the process to get my item and greeted very quickly at the pick-up location. I waited for a length of time then finally I questioned the workers in the area then several people were looking for the item. After another period of time another employee finally talked to me and stated that the BOL attached to my item was lost and they ended up selling my item within a course of less than 5 days. The employee offered to sell me a floor model and stated that they would take off $100. I examined the floor model and decided I did not want it and stated that I wanted a new one. The employee attempted to order another on, but they were out of stock. At that time, I asked for a refund, and they told me to keep the $100 gift card. I left extremely upset and later that night I left another voice mail with Dave Demer/Demerly (not sure on the last name) [protected]) stating my problem and the situation and still have not received a response yet.

Desired outcome: I would very much appreciate a phone call and another possible outcome from this situation. Please respond.

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4:31 pm EST

Cabela's ammunition

I ordered 3 boxes of 12 gauge sabot slugs. i thought i was ordering 20 gauge sabot slugs.

I made a mistake.

The boxes have not been opened.

I want to return it for a refund.

I offered to pay shipping and insurance.

I was told it could not be returned because of ATF regulations. I was also told it was for safety reasons that i could not return the item. Neither of these are valid reasons since other companies will return ammunition for a full refund and will pay for shipping. Furthermore, If an item is returned unopened in the same box with the same packing and the same shipper, there can be no safety concerns different from shipping to the customer. Quite frankly the reason is untruthful. Cabelas is not being truthful to its customers.

Sheels returns ammunition and pays for postage for returns.

Desired outcome: I want to be able to return the item for a full refund.

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10:24 am EDT

Cabela's Cabelas Triple Crown bonus card

I purchased a Lowrance Carbon 12 during the Cabelas Triple Crown sales event in Feb of 2021, one of the perks of the sale was a $100 gift card and free install by appointment. I made my appointment with them for an april install date and saved the card knowing there would probably be some extras to buy for the install. Because of weather (snow) I couldn’t use my install date and did it myself later. When I tried to use the card later the customer service representative told me I was out of luck and the card had expired and there was nothing they could do about it. I currently have their highest credit card level which I am going to cut up and support Scheels instead. I mentioned this when I tried to resolve this issue and they didn’t seem to care.

Desired outcome: I want a $100 cabelas gift card or store credit

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4:51 am EDT

Cabela's credit card

On 6/27/2022 I tried to purchase gift cards and my credit card was frozen. For 4 days I have been unable to unfreeze it. I have a land line with no call waiting, texting ability or wifi. I live in a dead zone with no cell phone receptionNot one of your employees can help me.

Desired outcome: Unfreeze my cards

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4:28 pm EDT

Cabela's Firearm customer service representative

6/14/2022

1:00pm

My husband came into the store to pick up his firearm apparently his lack of fluent English was and issue and was treated very poorly, it was extremely humiliating. The fact that instead of trying to help they completely ignored him and when I tried to get a word in I was very rudely cut off.

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4:38 pm EDT

Cabela's Muzzle loaders

I bought a nice accura v2 and was looking for whatever was needed.

I admittedly didn’t know everything about this and was hoping to get some insight from your personel.

I didn’t know what was needed and went out to the range without primers due to your personnel’s loose explanation. It would have been very nice to know you either didn’t have it or where it was located.

I am currently a black card member. I don’t mind spending money at all. What I do not want is someone not answering my questions or brushing me off:

Desired outcome: Not sure about the outcome. But a good apology and helpful understanding of this would have been nice from the start. I really wanted some expertise on how to “get started” with a muzzleloader.

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9:08 am EST

Cabela's Credit card offer run-around

I saw Cabela's ad for an instant $20 off my order if I applied for and was accepted for their Cabela's Club card from Capital One MasterCard. I followed the links and was immediately accepted for this card. But no instant $20 credit appeared on my order. Cabela's requires this card to be saved to your account, but that can't be done until you physically receive their card. That process took 8 days. After finally receiving the card and saving it to my account, I still didn't get the promised $20 credit. After emailing customer service they said they would have to put the request in themselves, and it would take additional 72 hours. Sure enough, three days later i receive another email from customer service saying Capitol One has my card on hold and i should contact them at the number they provided, and if Capitol One released it from hold they would give me the $20 credit in another three days. I called Capitol One and they said my card was and still is activated and that it was never on any type of hold. It appears that Cabela's has no intentions of ever honoring their ad for their own card without a lengthy fight!. I am still waiting for my credit but fear it will never happen. Thought Cabela's was a more reputable company than to try to pull this crap. And before you ask, i had an 808 Experian credit score when i applied for this card. If I don't get these credits within two more days, I will pull my personal and companies orders and shop elsewhere. Ball is in your court, Cabela's.

Desired outcome: To inform potential customers of Cabela's not honoring their own ad for Credit Card promotion.

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3:40 pm EST

Cabela's Zero return policy on gift cards

I ordered a gift card and was told via email that it was mailed to me on 12/29/21. By 1/20/22 it had not arrived. I asked that it be cancelled. They refused and I was told that they have a zero return policy on gift cards even though they were able to cancel the gift card and reissue it to me by email. No cancellation policy at all is poor practice for any business and while it was my first experience with this company I will not be using them again.
PS. The live chat person ended the very unsatisfactory chat with, "Have a blessed day". Hypocritical at best.

Desired outcome: cancel policy for an unreceived and unused gift card

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12:41 pm EST
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Cabela's Unable to sign-in, screen turns grey

I have had an account for a few years, got a gift card for Christmas and tried logging in on my account, screen turned grey and prevented any action in the site. I did manage a password change but that didn't help, was on chat with online help and they didn't help. So unless I go to a store (50 miles away) I can't order and use my gift card. The screen turns grey whether I use Chrome or Edge.

[protected]@embarqmail.com

Desired outcome: Being able to login to my account.

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5:00 pm EST

Cabela's Your cashier kenzie

She was very rude to myself and 4 customer's walking in the exit doors instead of the entrance, she stopped waiting on people ahead of me and started telling the 4 people that just came in that they need to go back out and go in the other doors. As for me I had picked up 2 boxes of Winchester super x 22 ammo, I did not see anything about 1 box per customer so I picked up 2 boxes 300 rounds in each box. When I got up to pay for them she told me rudely that I could only get one box because it has more than 250 rounds. Since there was a line of people behind me I just bought the one box and left. Your Grandville store is more than an hour from home, it will be sometime if I ever go back, if ever.

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Update by David Mahmat
Dec 22, 2021 5:02 pm EST

Complaint filed

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7:49 am EDT

Cabela's gift card return

This has been an on going battle with you over a purchase made back in the late spring. I thought it was handled after 6 weeks of emails phone calls over an order that you shouldnt have allowed to go through. I ended up sending it back after I recieved it because it wasnt complete. I paid with a 200 dollar gift card that I got for my retirment and charged the remaining balance on my credit card. finally after a lot of jumping through hoops for you. You told me it was your mistake and this shouldnt have happened. Sending me two cards one for $85.39 which was sent towards the begining of all this. The last card you sent me to make right was $118.74.
I went to use them recently for some hunting supplies and only the 118.74 worked. The other came up with already used. I just closed out and emailed customer service answered the questions they needed on 10/22/21. Havent heard back

Desired outcome: I want what is rightfully owed to me and that is my $ 200.00 gift card back. Without the run around

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7:07 pm EDT

Cabela's Gun Department Lexington, KY

I ordered a gun online to be delivered to store. After driving 1 1/2 hours to pick the gun up, I spent 2 hours dealing with incompetent staff & managers with the end result of not getting the gun. My drivers license has my correct address, but shows the county where it was issued, which is different than the county I reside in. They tried telling me this was not a valid Id because of this. I also provided my marriage license, hunting license, retired state id, social security card & even my wife's info that was the same as mine. 2 entire hours spent on this. The associates refused to provide me with their names so that I could make a complaint & covered up their names on badges. They called an "owner of the store" that I once again explained that I had provided them my valid drivers license & 6 additional documents that were listed as "alternate" on their form for him to tell me they couldn't sell the gun to me because my drivers license has the "wrong county"- which again, is the ISSUED county, not residential county! I've spent thousands & thousands of dollars at Cabela's, but will never walk through their doors again! I have taken pics of everything that I provided them & a picture of their required documentation list. What a joke this store is!

Desired outcome: Speak to someone that will handle this complaint serious

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7:26 pm EDT
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Cabela's Archery department

After a bad experience with a Cabella's fly rod I did not go back for 5 years. This year I decided to buy a new compound bow and arrows so I gave Cabella's (Bass Pro) another chance. I had a positive buying experience with a young lady who was very capable and knew everything about compound bows. She sold me a left handed Bear bow. Two weeks later I had a small problem. I took it back to the store in Lehi, Utah to see if they could fix it. A guy named Sam said, "sorry we cannot help you. We are a retail store not a bow repair store. I said what about the 30 bows you have in the backroom?" He said "well if you want us to try to get a part and then repair it we can do that but we will not be able to get it fixed for a month or two and the bow season will be over." What a joke. I will never go back to Cabellas under any circumstances.

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10:58 am EDT
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Cabela's Waders pm701600bw

Purchased these waders from Cabela's about 3 years ago. They have been great waders up until this year. I put them on to go fishing this weekend and lo and behold, my feet started getting wet. I looked and the rubber material for the boots are all weather checked and cracked. My family has had waders that lasted more than 50 years. This level of quality is NOT what I would expect from Cabela's.

Desired outcome: Complete refund

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5:34 pm EDT
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Cabela's Store

I am really upset I drove two hours today to get to the hamburg Pennsylvania store stood in line they came through giving out ammo numbers and I was told since your a club member I could get 8 boxes of ammo and was guaranteed ammo because they had enough to supply the 150 people who had ticket numbers we finally got to the ammo and they lied to us saying sorry we didn't have enough I found 4 boxes of ammo and nothing else I needed or anyone else needed people were upset other people including myself couldn't get what they needed and the ammo I bought I really didn't need figured if I drove two hours i might as well get something plus they are price gouging the product when I said something to a manager he told me to deal with it and it is what it Is plus another employee asked me where i was from I said new jersey he said good for you now you can leave because people from New jersey are not welcome here in this store or the state of Pennsylvania so my buddy and myself paid and left we were both going to buy new rifles also then they said you have to sign in to get a firearm you were not allowed to search for what y I u wanted of you didn't know in advance what you wanted you could not shop or browse to see what you wanted I know you guys don't care about customers this is the fourth time I've contacted you and never received a response Nathan Philephs [protected]@yahoo.com

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6:22 pm EDT

Cabela's Employee

I am medically exempt from wearing a mask in all 50 states. I was approached by a male employee (older gentleman, shaggy long hair, bald in center) and he asked me kindly to put on my mask. I explained to him my medical condition prevented me to, I had even tried to comply however was experiencing adverse symptoms due to my medical condition and had to take it off. He then said that I would be kicked out, and that "what was sad is that 1400 people have died in Delaware". He completely dismissed my medical condition and ran to compare it politically to those sick from COVID-19. Terrible employee relations. He clearly turned from requesting a mask - to a mask debate. Unprofessional and not the Cabelas mentality I've grown up knowing and loving. Employees have taken their personal views and placed them onto the sales floor.

Desired outcome: Please inform employees of the struggles many of of with medical conditions face- and to not bully those with

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9:55 am EST

Cabela's Terrible customer service and follow up

Date of incident 3/5/2021 at the Cabela's in Saginaw Michigan. I purchased a Henry Golden Boy and was delayed on being able to take the rifle, not a big deal so I paid for the rifle in full that way coming back would be quicker. After a few days I had not heard anything which had happen before at this location and the last time I called and it was cleared they said they had been very busy. So I spoke to a gentleman at the store and he told me we will call you when it's cleared, I explained my last experience and he said ok hold on, once returning he says "still not cleared bud" and I said ok thank you and I hear click, he hung up. Couple days later I drive up 1.5hrs on 3/5 to pick it up, gentleman goes to the back to grab the rifle and is gone 30 min before coming up and showing me that they put the rifle in the back without taping the box and the rifle had fallen out and cracked the stock. He explains that he is very sorry and that his manager is in the back on the phone with Henry to see when they can get another stock, he also tells me that they will get me a gift card and ammo to try and make it right. After another 25 min he comes up and says that they won't have an answer from Henry until Monday and someone will call me with the details. So we start completing the paperwork, once filled out he needs a manager to look it over and calls for one. 30 minutes later she finally comes up, doesn't say anything about the incident and finishes the paperwork. I wait until Wednesday night and call the store and the same manager Jessica answers and she explains that she has been off and assumed her outfitter had reached out to me and explained what was going on, when asked about the gift card and ammo she explained she couldn't authorize that and the store manager wouldn't be in until Thursday. So this morning I received a call from the store manager and he apologized for the accident with dropping the gun and said he would give me a gift card with 10% my purchase, which is around $90 dollars, and said that's all he feels is owed for the situation. So now I have to make another trip 3hrs round trip to pick up a stock that shouldn't have been damaged, I waited 2.5hrs in the store waiting for them to figure out what they planned to do. And to be offered $90 bucks is insulting to be frank, I have always enjoyed going to Cabelas and Bass Pro stores but after this incident I can tell my time and me as a customer doesn't mean a whole lot and I will not be back, I will buy my hunting, fishing gear elsewhere.

Desired outcome: I would like for someone to look at this situation and take care of it, starting with actually offering me what was offered at the beginning ammo, gift card, and actually making it sound like a priority not an inconveince.

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Cabela's Customer Reviews Overview

Cabela's is a popular outdoor recreation retailer that offers a wide range of products for hunting, fishing, camping, and other outdoor activities. The company has received numerous positive reviews from customers who appreciate the quality of their products, competitive pricing, and excellent customer service.

One of the most commonly praised aspects of Cabela's is their extensive selection of products. Customers appreciate the variety of options available for different outdoor activities, as well as the quality of the products themselves. Many reviewers note that Cabela's products are durable and long-lasting, making them a great investment for outdoor enthusiasts.

Another positive aspect of Cabela's is their competitive pricing. Many customers note that Cabela's prices are often lower than those of other outdoor retailers, making it a great place to shop for those on a budget. Additionally, the company frequently offers sales and discounts, further increasing the value of their products.

Finally, Cabela's is known for their excellent customer service. Many reviewers note that the company's representatives are knowledgeable and helpful, and that they go above and beyond to ensure customer satisfaction. This includes offering advice on product selection, providing assistance with returns and exchanges, and resolving any issues that may arise.

Overall, Cabela's is a highly regarded outdoor recreation retailer that offers quality products, competitive pricing, and excellent customer service. Whether you're an experienced outdoorsman or just starting out, Cabela's is a great place to shop for all your outdoor needs.
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Cabela's contacts

Phone numbers

+1 (800) 237-4444 +1 (800) 265-6245 More phone numbers

Website

www.cabelas.com

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