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Coach Customer Service Contacts

1800 262 246 (Australia)
1800 816 698 (Malaysia)
1800 860 0698 (Singapore)
+44 203 808 2672 (United Kingdom)
+1 888 262 6224 (United States)
+852 800 960 698 (Hong Kong)
+82 808 881 941 (South Korea)
10 Hudson Yards
New York, New York
United States - 10001

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Use this comments board to leave complaints and reviews about Coach. Discuss the issues you have had with Coach and work with their customer service team to find a resolution.

Coach Complaints & Reviews


I own a pair of Coach sandal shoes A 3348 Carolyn G04 7 1/2B. The entire wedge is disintegrating under the coach emblem material. I have only worn these shoes approximately 3 times prior to today. As I was walking, the shoes began to feel funny so I took them off and I realized that the whole wedge on both shoes are crumbling under the material. I am very upset that these shoes are not holding up to the Coach standards considering the cost of them.

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    Coach — sneakers

    I bought 2 pairs of coach sneakers. I wore one of the pairs and in one day the extent to the damage on the...

    Coachperfume watered down rip off

    On the 20th of Oct I had bought the New York Coach perfume 3oz bottle for a birthday gift to myself. Little did I know my boyfriend had bought me the larger version 9oz bottle from Ulta. Heres were my complaint comes in, the two identical bottles had two very different smells. As if one was extremely watered down or something. I had got mine from the coach outlet and him Ulta. I feel as though I should get our money back or a new bottle, what do you think I should do?

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      Coach — bag straps stripping

      hi I purchased a coach pocketbook a few years ago and I absolutely love my bag but barely carry it because...

      Coach — wallet

      Dear Coach, About 4 years ago I purchased an expensive ($100) wallet from your outlet store in the Tanger...

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      Coach — woman’s handbag

      Around the first week of April my husband bought me a coach purse for our anniversary. And sadly a few day...

      Coach — racist comments

      5050 Factory Shops Blvd #460, Castle Rock, CO 80108 I'm a San Francisco resident who decided to visit CO for...

      Coachlarge accordian zip wallet - poor handling of repair - defective zipper

      I bought a large accordian zip wallet and within the first few months the zipper began to snag. I sent it back under warranty to which is was supposedly repaired by one of Coach's Craftman... joke. Fast forward the zipper began to snag again. I could not deal with it right away because I was dealing with a difficult pregnancy. I reached out to Coach and they advised it was no longer under warranty but I could send it in and they would tell me what it would cost me to repair out of pocket. I was not happy with that but went along anyways. I get the wallet back in the mail, unrepaired with 10% off coupon. This is NOT satisfactory to me. The wallet is in pristine condition other than this clearly defective zipper that was NEVER repaired by their Coach Craftman... now I am the one left holding the bag... literally. Not a happy customer. ~ Ingrid Andersen, Miami, FL 33179

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        Coach — coach bag and wallet

        My name is Debbie Beaty. A bit of background on myself.. for the past 25 Years, I have been a very loyal...

        Coach outer wear — outer long trench coat with leather trim

        Hi I am a huge coach buyer. I love your products . I bought a trenchcoat style from Coach while back. I only...

        Coach — coach clutch

        I got a corner zip wristlet clutch about a year ago after the one that had was stolen. The one I previously...

        Coachsunglasses case (coach)

        Hello I got some prescription coach sunglasses from my eye doctor. I really like the glasses but the case that it comes in is pretty small. My frames are large and when you put them in the case you have to push down on them to get them to fit in. And when taking them out you have to pull on them pretty hard to get out. I don't want to break the frames or scratch the lens. Is it possible that I can have a larger case for them. Just picked up my sunglasses on 5/17/18.
        536913(Crys Lt Brown/Dark Tortoise) 56 18 140 3N HC8171(L152) T CE

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          Coach — arrogant manager

          Date: 5/4/2018 Location: Philadelphia Premium Outlet Store:05457 Operator: Mecky ( person that is rude...


          Coach — service

          I seen a purse on the Coach outlet website and called and outlet store out of state because there's not an...

          Coachout of stock shoes

          I ordered a pair of shoes in store to be shipped to my home. After anxiously awaiting the package, the shoes I ordered didn't arrive. I phoned a customer rep in Florida and was told the shoes were out of stock. There was no correspondence before hand and to make matters EVEN WORSE I have to drive 50 miles to get a refund because the cashier put that cash was paid instead of the credit card I used. Such a freakin inconvenience and so unprofessional. I have spent too much money at Coach to feel as if my time isn't valued.

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            Coach — handbag

            I purchased a hand bag from coach outlet around a month back and have used only a couple of times. But to my...

            Coach — purse

            Was at the Woodburn outlet mall on black friday, shopping at Coach. I was with my mother-in-law. She bought...

            Coachlack of communication/no product delivery

            My mother in law was so excited to give me a coach store gift card for Christmas and she encouraged me to make a purchase ASAP. I purchased a bag online 11/23 with my gift card and the remainder amount after using the gift card was below $2 which was charged to my credit card. After the passing of 5 days, I attempted to track my order online but no record of my order. I contacted consumer services on 11/27 and spoke with rep Corcina. She informed me that they no longer had inventory of my bag in Jacksonville so they weren't able to fulfill my order through the store since I made my purchase with a "gift card". WHAT??? She told me that my gift card was being returned to me by mail and it is now my issue to resolve and get another bag. I understand that sometimes errors can happen on behalf of the company however I truly feel like I am the one getting punished although I haven't done ANYTHING wrong. The proper way to have resolved this would have been...electronic communication asap to the consumer explaining the error (since the purchase was made online) and a discount or credit towards my next purchase. None of this happened. Instead, I was told they had MANY orders and this could happened. Translation..we DON'T need your business. I have been shopping with coach for over 20 years, I am quite sure a competitor would appreciate my business. Thanks but no thanks.

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              Coach — rosemont il outlet mall coach store

              I have been a coach customer for many years nd I love the customer service provided there in comparison to...

              Coach — coach women's bag

              We are residents of India, however about 7-8 years ago we had purchased a premium coach bag from the United...

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