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4.4 358 Reviews

Classmates Complaints Summary

43 Resolved
52 Unresolved
Our verdict: Dealing with Classmates, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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E
11:31 am EDT

Classmates Cancel membership (2 total - 1 renewal and 1 new)

My Account was charged $96 on Oct 21, 2022 for 2 year renewal - are you kidding me. Was $74 the previous 2 years! The charges didn't hit my credit card right away so I thought the renewal didn't go through so a new email was sent to me about a discounted membership for only $30 sounded great - for 1 year but after the charges hit for the 2 year renewal I was frustrated and thus just want out.

All I want to do I cancel any and all memberships with this company and the price vs. the value isn't worth it. The emails that come tell you to cancel membership - but nowhere does tell you to connect with you to get your charges reversed.

Hope fully a phone call directly will help bring this issue to a close and I'm fully reimbursed. Don't like the fact that it wasn't easy to cancel "on-line".

Desired outcome: Refund of $96 for two year "renewal" membership and $30 for 1 year discounted membership.

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11:18 am EDT

Classmates Identity and personal information

I complained about 2 to 3 weeks ago that my sister sueMcGowan Robertson that is our classmates fraudulently stowed my daughters picture and personal information and posted it on her classmates I have asked her to remove it but she has not done so as of today. She will not contact classmates to have it removed or give them her number that she registered with so I’m asking again for help. She has harassed me and my family for the past three months for personal reasons and this is how she still gets to me and us I would appreciate it if you could really see that she is removed from classmates thank you

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2:15 pm EDT
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Classmates unauthorized credit card charges by Classmates

On 8/26/22 Classmates took out $60 from our PayPal account. I noticed this & immediately cancelled the account the next day. We never authorized this payment. The total amount charged was $84. The billing number was B5UN822471W36527OG. We request a refund to our account immediately. Pay Pal transaction ID 7CE02361JC014590G. This is all the specific information I have at this time.

Desired outcome: Refund of $60 as soon as possible

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5:17 pm EDT
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Classmates Was charged $18.00 on August 6,2022 without my knowledge or permission.

On August 7,2022,I was reviewing my checking account to determine which payments had cleared...I was unpleasantly surprised to see a charge had been paid for Classmates.com which I had not authorized in the amount of $18.00...upon further investigation, I was informed that Classmates.com was in the habit of overcharging it's consumers... The only charge that I authorized was over a year ago and I did not authorize any continued charges...in fact, I was not happy with their continuing emails with information about classmates that were not from 1969

Desired outcome: Please refund my $18.00 and remove me from Classmates.com...

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Update by Michele Berg
Aug 07, 2022 10:13 am EDT

My checking account was charged $18.00 that I did not authorize on August 5,2022...I cannot contact Classmates.com since it says my password is incorrect...however, Classmates.com has no difficulty emailing me with unsolicited information about non-classmates (I.e. other than 1969)...

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9:02 pm EDT
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Classmates Classmates.com does not allow me to cancel account or gain entry to change password/email

I have tried for several months to cancel my account. It has not been used in years and need to get the monthly charge stopped. When trying to log in it will not accept any email or passwords or allow me to change the password. There is no customer care area info to reach out to them. To be able to cancel the subscription, you need to log in, but there is no way I can do that.

Desired outcome: account cancelled and money stopped being charged to my account.

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8:22 pm EDT
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Classmates cl a ss mates registration [protected]

Registration [protected] I want to cancel my subscription andget a refunf fot the unused part. Everytime I try to get on aol blocks me out

This order was placed o october 19,2021 I am thoroughly dissatisfied with your product and was unable to find any classmates and aol blocked me out this convinced me to cancel and ask for a refund

I paid $36.00 for a 24 month membership I am asking for a refund forthe unused part I am making this as simple as I can. What other info do you want

Desired outcome: I would like a refund as I am dissatisfied and now AOL will not let me sign in to your emails. my name is Yvonne Lichtenstein

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K
8:27 am EDT

Classmates Unauthorized billing

About a year ago I signed up for a one year prescription, or at least that's what I thought. Near the end of my year with Classmates I made sure I was not going to be billed again. To my surprise they had a credit on file I had never given them the information for and yes they billed it. They billed me $60.00 when I looked up the renew cost it said I could have got it for $40.00. Yes I believe a class action law suite might be a consideration.

Ken

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10:15 am EDT

Classmates Over Payment

I paid $48.00 for a TWO YEAR extended Membership on Feb. 24,2022.

Now i was charged and additional $18.00 on Mar. 21,2002.

with no explanation as to what it's for.

Please remove this charge

Desired outcome: Please refumd

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5:14 am EDT

Classmates Unauthorized Debit Card Charges

Today, March 19, 2022I checked my online bank account as I do each day and found my Chase checking account with a negative balance which it should have not had. I checked and found that Classmates.com have charged me a automatic renewal fee. I did not sign up for an automatic renewal of $64.80 membership fee. Nor did I receive a email or text letting me know the membership would be renewed soon. I am on social security and do not have enough money to pay that. This makes my bank account negative right now and will accrue overdraft charges. There was no kind of notice that they would be sending the charge to my bank account, if so I would have told them no, cancel my membership. I simply can't afford it. Plus they charged 3 times the amount as last year. I included a picture of amount charged from last year and this year plus my negative balance which will tomorrow or later today have overdraft charges added on to it. I will receive two overdraft charges because of a payment coming through that is correct but now will not have the money to pay it.

Melody Gulley

[protected]@gmail.com

Desired outcome: Stop payment or reverse charge plus pay any overdraft fees

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7:29 pm EST
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Classmates Unauthorised payments

A few months ago, I decided to pay for a 3 month subscription to classmates, I forgot to delete my card info immediately afterwards. I never gave it a thought until yesterday. I got a " receipt " for $18.00 for a 3 month renewal from classmates.
I contacted them to ask for a reimbursement after quickly deleting all my info. They claimed that my leaving my card meant I agreed to automatic payments on my card. Not true. They truly did not care that they did not have permission. I asked once again for a reimbursement. They merely told me to enjoy the next 3 months and then delete my info. I deleted everything.
All I want is my $18.00 returned. Like everyone else, I live check to check.
Please help.
Thank you and stay safe,
Linda S Chase

Desired outcome: $18.00 returned to card

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10:44 am EDT
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Classmates year book not available/?

why is my 1962 year book not avaible to buy?

Desired outcome: why

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J
12:54 pm EST

Classmates Deleting my entire account and renewing my membership using paypal without my authorization

I haven't been able to get into Classmates for the last six months. When I finally got through to them on the phone Nov 9th @ aprox 2:00 pm, a lady rep answered named Samantha. As I was explaining to her that I was using a caption phone, which is a phone for the deaf, Samantha HUNG UP ON ME! Discrimination of a disabled person! I then called back and another rep named Michael answered. I began to vent, telling her how Samantha hung up on me. I was furious. Michael then went into my account and deleted all of it, out of revenge I can only guess. I warned her not to mess with my account until we got it straightened out, and I would send a check only for my renewal. She ignored me and changed my account to "New Member". When I went into Classmates, all my long hard and hours of work were wiped away, including all my pictures, some of which I'll never be able to recover. This is all because of Michael. She needs to be terminated ASAP for what she did to me. She was just as discriminating as Samantha, and most likely did it all out of revenge for venting my frustrations. This is the third time Classmates has billed my PayPal account WITHOUT MY CONSENT and wiped out my entire account, profile, notes, and all my pictures. Is this what you call a decent company? It is a company full of discrimination for the deaf with NO regard or care about doing so. This was a fraudulent step they did as far as I'm concerned, and I will continue to speak volumes about how bad Classmates has been to me. They didn't have the courtesy to return my call, or email me like Michael said they would yesterday, Nov 9 at approximately 2:20 pm. They NEVER tried calling me or sending me an email out of courtesy. Both Michael and Samantha need to be terminated ASAP in my opinion, but now knowing how Classmates is so discriminating to the deaf I doubt they ever will. I plan to post this story in the local news in Seattle.

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6:47 pm EDT

Classmates Unauthorized billing

on 10-6-20 "classmates.com" made an illegal entry in my american express debit credit card in amount of $18.00. which don'thave any legal rights to consumer credit card acc'ts. they should emailed me if i wanted to renew with new subscription which don't want. when i did renewed current subscription early this spring, i clicked on where if you don't to renew that button to cancel renewed webpage.

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3:31 pm EDT

Classmates subscription cost/ auto payment

Dont remember enrolling in auto payments With Classmates.com . Without notice I have been getting billed about $25 a year for several years now. Then today I see a charge on my debit card for $47, about double from last year. I'm on disability and cannot afford this, and need a refund. I email for a refund and I get no response. What kind of company is this ?

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11:25 pm EST
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Classmates unauthorized billing / classmates.com

I have already deleted my Credit card from my Account, however i am still getting billed for Classmates services.

Transaction Process 0/11 -22/11 [protected] RETAIL USA [protected] PCH*CLASSMATES.C 15.00 USD

Please how can i get my refunds for the charges i keep getting charge without My permission.

Thank you

Alberto mendizabal Classmate registered email; [protected]@ymail.com

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Russell Thompson
, US
Feb 15, 2022 10:54 pm EST

Same here they are taking money out of my bank to without my authorization

ComplaintsBoard
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10:21 am EDT
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Classmates unauthorized credit card charges

4 years ago I signed up for classmates.com When it was time for renewal, I tried repeatedly to cancel without success. They have taken the liberty of charging my credit card fee automatically for the last 3 years. I do not wish to continue membership with this company. Repeatedly I have logged on to their website, entered my e-mail address along with my password, and have repeatedly been denied access into my account to cancel. I have their telephone # [protected] but when I get them on the phone because I do not remember all the information I originally gave them they say, they cannot cancel my account because of "security" reasons.

My last resort is to cancel my credit cared. This is because every year I go though disputing their charge of $30.00.

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susan tinker
, US
Mar 30, 2023 4:50 pm EDT
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Crooks nothing but crooks

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susan tinker
, US
Mar 30, 2023 4:49 pm EDT
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They have been charging my card for almost 3 years without my authorization or permission. Talked th the person who said I would not get my money back. This is Susan Tinker nothing but a scam and should be illegeal..

Susan Tinker

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N
3:43 pm EDT
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Classmates unable to cancel

I signed up awhile back and have even sent email to company wanting my money put back in my checking account . I've tried to cancele and repeatly it tells me wrong pass word and it's not ! They automatically take money from my checking and without notice . Leaving me to cancel out my bank card in order to stop !

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Shirley Petty
, US
Jun 07, 2016 2:31 pm EDT

I signed up for a trial with classmates and was I surprised when I was billed by them June 7. Fortunately, I paid with Paypal and had signed up with Paypal for money not to leave my account for 14 days. I then contacted Paypal when I received a notice from them about being billed by classmates.
I emailed classmates to end my account and then they wanted to take me around the world and back and trying to "trick" me into signing up with them again. They wanted $36 just to delete my account..

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11:01 pm EST
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Classmates charges for membership

I signed up for a trial not a membership. I havent opened up emails from this place for a while and would appreciate my 3 month charges refunded... I do not appreciate this at all. I would really appreciate your time & consideration with this as soon as possible... I really dont care to go any further with this complaint.. Matter of fact it was my understanding this was a free membership... This is not right of you to do this... False advertising after my free months of membership you can see i didn't continue to open the emails from you... I can only see for the last 60 days on my paypal account trans #8RH036615W6394940 is the last transaction among many others...

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Daniel Ortego
, US
Oct 22, 2018 5:58 am EDT

Same thing happened to me and due to health issues, I was charged every 90-days for more than nine months before I discovered the charges. Life simply gets in the way; and THIS is what they bank on. I already requested a new bank card so they can't auto charge me again.

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Pat Lifke
, US
May 29, 2016 1:04 pm EDT
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I, too have been billed $15 which I did not authorize and would like it returned. I was once a subscriber but cancelled some time ago. My name is Pat Smith Lifke...plifke@q.com
Please cancel all auto payment and advise.
Thank you,
Pat Smith Lifke

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Don't remember
, US
Mar 02, 2016 2:51 pm EST
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I was billed for classmates services I believe $15 .00 which I did not authorize and would like it returned . I was once a patron, but cancelled my subscription quite awhile ago . I was just billed again and would like this stopped now . My name is Gerald Zarembski, jptz@sbcglobal.net I don't want to see another payment taken out and would like the one put back into my account now .
Thank You
Gerald Zarembski

ComplaintsBoard
R
6:42 pm EST

Classmates unauthorized charge of 39.00 dollars charged to my account out of nowhere

A unauthorized charge of $39.00 dollars was charged to my account out of nowhere. I did not authorize any charges. This seems to be happening to a lot of people. Stay away from this site. I am going to attempt to get my money back as this is fraud in my opinion.

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Lyvia May
, US
Jul 21, 2017 8:38 pm EDT
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I experienced an unauthorized charged for 2 years in the amount of $48 after cancelling my 1 year subscription.
They will be refunding my money because I can afford a lawyer and will gladly champion for the underdog who can't afford to stop these people from cheating them.

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Lyvia May
, US
Jul 21, 2017 8:21 pm EDT
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I was charged $48 out of no where for a subscription I had cancelled.
please join me in stopping this organization from committing this illegal act of falsely renewing yearly subscriptions! in my case it was for 2 years! please send your brief complaint stating you would like to petition the courts along with your:
name email phone number.

To: lyvia may movingonby@yahoo.com text only: [protected]

ComplaintsBoard
H
2:15 am EST

Classmates they stole and continued to take money from us

I have no idea how, but the company classmates inc took money from me. Neither I nor my wife used the services of this company, so we have no idea how they found our info and started to steal from us. We tried to find their personal info, but nothing. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

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Classmates Customer Reviews Overview

Classmates.com is a social networking service aimed at connecting users with friends and acquaintances from school years, ranging from kindergarten through college and military service. The platform allows members to reconnect with old classmates, browse digital yearbooks, and attend or plan class reunions. Users can create profiles, search for former classmates, and share memories. The service operates primarily in the United States and offers both free and premium membership options, with additional features available through subscription.

Classmates In-depth Review

In summary: Classmates.com is a nostalgia-driven platform that allows users to reconnect with old school friends, browse yearbooks, and reminisce about their school days. While it offers a unique service, the experience is mixed, with some users finding great value in the nostalgia and connections, and others expressing concerns over privacy and the cost of premium features.

Overview of Classmates.com: Classmates.com is a social networking service aimed at helping individuals reconnect with friends and acquaintances from school days. It provides access to a vast collection of digitized yearbooks and enables users to search for people they went to school with.

Ease of Use and Website Navigation: The website is user-friendly, with a clear layout that makes it easy to search for schools, classmates, and yearbooks. Navigation is intuitive, allowing users to quickly find the features they are looking for without much hassle.

Membership Options and Pricing: Classmates.com offers both free and paid membership options. The free version allows for basic searching and viewing of profiles, while the premium membership provides additional features such as message sending and reading, and access to yearbook pages. Pricing for premium membership varies and may be subject to change, so users should check the latest rates on the website.

Features and Functionality: The site boasts features such as the ability to create and attend reunions, a vast archive of yearbooks, personal profiles, and the option to share photos and memories. Premium members enjoy enhanced communication tools and better access to yearbook content.

Database of Schools and Yearbooks: Classmates.com has an extensive database of schools and yearbooks, which is one of its most appealing aspects. Users can find yearbooks from different years and schools across the United States, making it a treasure trove for those looking to take a trip down memory lane.

Reconnection Success Stories: There are numerous success stories shared by users who have reconnected with long-lost classmates and friends through Classmates.com. These anecdotes add a personal touch and validate the platform's purpose.

Privacy and Security Measures: The site claims to take privacy and security seriously, offering users control over their personal information and who can view their profiles. However, there have been concerns and complaints about privacy in the past, so users should review privacy settings and terms carefully.

Customer Support and Service: Customer support is available through a help center and direct contact options. The responsiveness and helpfulness of the support team can vary, but there are resources available for users who need assistance.

User Experience and Interface: The user interface of Classmates.com is clean and straightforward, contributing to a positive user experience. The site's design is somewhat dated but functional, and it does not hinder the overall usability.

Mobile App Availability and Features: Classmates.com offers a mobile app that provides convenient access to the platform's features on the go. The app includes most of the functionality available on the website, although some users may find the mobile experience to be less comprehensive.

Community Engagement and Interaction: The platform fosters community engagement through forums, announcements of reunions, and the sharing of memories. Interaction levels can vary depending on the activity of the user base from specific schools.

Success Rate in Finding Classmates: The success rate in finding classmates can be quite high, especially for those who attended schools with a large number of registered users. However, success can vary widely depending on the school and the year.

Additional Services and Products: Beyond reconnecting with classmates, the site offers additional services such as the sale of memorabilia and the ability to print yearbook pages. These services provide added value for those looking to own a piece of their past.

User Testimonials and Feedback: User feedback is mixed, with some praising the site for helping them reconnect with old friends, while others criticize it for issues such as privacy concerns and the cost of premium features. Prospective users should read multiple reviews to get a balanced understanding of the service.

Comparison to Competitors: Compared to other social networking sites, Classmates.com is unique in its focus on school connections and yearbooks. However, it faces competition from broader social networks that are free to use and offer more modern features and interfaces.

Pros and Cons: Pros include a unique niche for reconnecting with school friends, an extensive database of yearbooks, and nostalgia-inducing features. Cons are the cost of premium features, privacy concerns, and a somewhat outdated interface.

Final Verdict and Recommendations: Classmates.com is a specialized platform that can be a valuable resource for those looking to reconnect with school friends and revisit their past. However, users should be mindful of privacy settings and consider whether the premium features are worth the investment for them. For those interested in school-based networking, it's worth exploring the free membership to gauge the site's value on an individual basis.

How to file a complaint about Classmates?

1. Log in or create an account
2. Navigating to the complaint form
3. Writing the title
4. Detailing the experience (make sure to expand on this one)
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7. Review before submission
8. Submission process
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Phone number

+1 (206) 301-5700

Website

www.classmates.com

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