G2A.com
Reviews and Complaints

Excellent service, fast and secure, really nice deals, good support, sometimes not to fast but they will allways answer, you can take a look to theyr marketplace here: https://www.g2a.com/r/marketplacedeals

G2A is one of my favorite services to use when buying games. I can always find good discounts on the titles I want to buy. I also use G2A wallet quite often. Just watch out for their forced G2A plus subscription when buying things.

Every purchase is fast delivered and always valid!
G2A got good offers en fair prices, OFr instance COD black ops iii for 36$, it's really cheap https://www.g2a.com/r/cod_-black_-ops-iii-_steam-cd-key-global

Also the 24/7 service is ideal.

I've gotten a couple of games, one I got the deluxe version for less than the discounted price of the original on the official sites shop and another dlc which i got for almost a 10th of the price. I don't understand why G2A is rated so low here!

It's already the fifth time I buy from them and never had a problem :) All the keys I got were working and the price is much lower than Steam or Origin... I really recommend visiting their gaming sales page where you can find some nice deals and coupons :) https://www.g2a.com/r/gamingsales
Enjoy!"

Been using G2A a long time now and I prefer buying my games on G2A with 10% off G2A discount code "Z123". G2A is useful especially when I have to goto work and I want to look up a price on here. The only thing I wish g2a had was a Wish List Feature. Also, I think it will be better to add game screenshots and gameplay video and trailer.

Great prices, selection can be a bit limited.

Mostly only had positive experiences with these guys.

There was once when they were doing a promotion that involved a checkout code and I forgot to enter the code at checkout and they wouldn't let me redo the order with the code because the order had already gone through and the keys had been sent, they also mentioned that they "sell at minimum profit", whichbut I understand and it was my fault. Plus, they were refreshingly honest which I appreciated all the more.

I purchased a PayPal top-up code from G2A.com on April 24, 2025, for SAR 114.36 using my Visa card ending in 5755.
The code I received from the seller was invalid and did not work. I contacted G2A support several times via email and messages, but they did not resolve the issue, nor did they contact the seller effectively.
Now it has been over a month with no solution, no refund, and no replacement. Their handling is extremely poor and disrespectful to customers. This feels like either fraud or gross negligence.
I demand a full refund or a valid working PayPal code immediately.

I bought a Xbox ultimate 1 month gift card with the order number (92000120849962) I got the code but it isn’t working I have tried contacting the seller but it won’t let me HELP. I am writing to formally lodge a complaint regarding my recent purchase of an Xbox One “Moth Ultimate” code. Despite my anticipation and the promise of enjoying the benefits associated with this code, I have encountered several troubling issues that require your immediate attention.

Upon attempting to redeem the code on my Xbox One, I discovered that it was repeatedly rejected by the system. I have verified the details multiple times and confirmed that the code is indeed nonfunctional. This failure has not only deprived me of access to the content I was promised but has also resulted in considerable frustration and inconvenience.

Following the code’s failure, I attempted to contact your support team as specified on your website, in hopes of resolving the matter or arranging for a refund. Regrettably, all my attempts to establish communication were met with silence. The absence of any response or alternative support channels is highly concerning and suggests a disregard for customer service and consumer rights.

The combination of a nonworking code and the inability to reach your team has led me to question the legitimacy of this transaction. As a consumer, I believe it is imperative that vendors not only provide quality products and services but also offer clear and responsive channels for customer support, especially when issues arise.

I respectfully request that you investigate this matter promptly. I seek one of the following resolutions: a replacement code that functions correctly, or a full refund for the faulty purchase. I expect to hear back within 10 business days regarding the steps you will take to address this issue. Should this matter remain unresolved, I will have no alternative but to consider further action, including reporting this incident to the relevant consumer protection agencies.

I trust that you will treat this complaint with the seriousness it warrants and take immediate steps to rectify the situation.

Really folks, dont risk it!

I purchased a MS365 key (Office365) which was promptly delivered, but it never worked. Once entered into Microsoft's admin portal, none of separate products were activated, and no expiry date was shown. When I first contacted the vendor (with a screenshot of the error), they simply claimed "We have delivered everything you ordered" and suggested I contact Microsoft Support. They also claimed they were an official Microsoft partner, but no details could be found on the Partner Portal, and they refused to supply their registered partner address or partner ID number (highly suspicious, no?).

I wasted more than 21 hours (spread over several days) in online chat and remote control sessions with Microsoft Support before we collectively concluded the supplied key didn't work. [As a separate issue, you really would think Microsoft would be able to tell immediately whether a key was valid - but apparently not!]

I let the vendor know all this, and they just stayed defensive, asked for screenshots of support conversations (which of course I didn't have), and refused to assist me if I could not provide them with material I didn't have.

Judging from other comments and reviews from other buyers, this seems pretty typical behaviour.

Eventually, I just bought a licence from another company (Blue Nandu) and asked my credit card company to get a refund for me (as I held them jointly liable for the supply of defective goods). A couple of days after getting my credit card refund, G2A sent me a mail saying

"Your G2A account has been blocked due to anomalous activity that our system detected. We are sorry for this inconvenience, but this decision will not be changed. Your account will remain blocked."

I assume they were annoyed because the credit card company will have taken back the money.

Funnily enough, I now seem to be receiving extraordinary amounts of spam to my e-mail account. I'm sure it's just a coincidence.

Their partnered company "NameWithheld" cancelled my order without my consent and tried refunding me through g2a when my bank for them doesn't exist. This whole thing will be about their questionable practices. I'm complaining against g2a in hopes they will contact their partner at NameWithheld to redo my bag order instead of refunding me. I don't want a refund; I never asked for one. I want the bag that I won fair and square through NameWithheld's mystery box algorithm. I won a $600 bag, and a refund does not compensate for the bag I won. I paid $130 through g2a to participate in NameWithheld's mystery boxes and won a prize. Despite the prize taking forever to even be ordered, I wanted it. I messaged their support chats for an update, and to spite me, one of their support agents refunded and canceled my order instead of just telling me my status. I don't like being treated this way, and as a paying customer, it is my right to ask for a refund or my order being canceled, not to have it forced on me. I am sending this complaint so G2a talks to NameWithheld and makes them commit to the order instead of canceling it and ignoring my request to redo it. This is simply unfair and looks like a scam because if NameWithheld would rather cancel the order instead of fulfilling it, it suggests they could never complete the order in the first place and are falsely advertising while using g2a's services to make money. Here's the full story: I participated in NameWithheld's mystery box giveaway. I won an MCM bag from their backpack mystery box fair and square. After winning, I put my funds in to get the order shipped to me. I contacted support and was ignored for days until almost a week later, a support agent named Madeline responded. Madeline told me I couldn't win the bag they were advertising and then gave me the chance to pick out a bag of similar value on stock x, which I did. After some time, I took Madeline's offer and linked her to a bag I wanted. She then went to order the bag, apparently. I asked for an update after a few days and was ignored. It took a week for Madeline to reply to let me know that the order is being verified by NameWithheld. After a while, I asked for one more update because it had been almost a month, and when Madeline responded, she canceled my order and blocked me from the website. I did not ask for my order to be canceled, and this tells me that the only reason for canceling my order without consent is that they couldn't get the item. I am furious because I waited weeks to have my order canceled by a spiteful employee. I won that bag fair and square; if I won the lottery, the last thing I would want is my winnings canceled and to be refunded for the tickets. I want what I won, and it is unfair to tell someone they won an item and take it away with a refund shoved in their face—that is false advertising. I won an MCM bag now worth $900, and I want what I won. Why make me choose a new item if you're going to cancel the order without even asking me? I never asked for the order to be canceled; I just wanted a status update, and I have screenshots to prove it.

I recently had a bit of a problem with G2A when I tried to purchase Minecraft. Unfortunately, there was some sort of issue with the transaction and I ended up having to cancel my order and request a refund. However, despite my best efforts, the order is still stuck in a processing stage and I haven't been able to access the key or get my money back.

To make matters worse, the customer support team at G2A has been less than helpful. They stopped responding to my ticket and the last time I heard from them was two days ago. As far as I know, it's illegal to take someone's money and not provide them with the goods they paid for. So the fact that G2A is refusing to refund me or give me the game code is downright illegal.

It's a shame because G2A has some really good prices, but if something goes wrong, you're pretty much screwed. The customer support is a complete joke and I wouldn't recommend using this site unless you're willing to take a big risk.

G2A is the worst company I have ever dealt with. They never helped me fix the issues I had with their security card system that denied my card every single time. I sent countless emails, but they could never give me a straight answer as to why my transactions would fail when paying, yet I would still be charged. It would take a day or two to get the refund, and this has happened at least more than 10 times now. This tells me that this company doesn't know how their own security system works for their credit card transactions. They just tell me "that's just how our security system works" without giving me the specifics as to why I keep getting declined payment. I will never use G2A to pay for anything ever again. It is a complete waste of time.

I recently had an experience with G2A that left me feeling frustrated and disappointed. I purchased a gift card from a seller on the platform, only to receive a code that didn't work. When I reached out to the seller for assistance, I was met with silence. I then turned to G2A's support team for help, but all I received were generic messages that didn't address my specific issue.

What really solidified my negative opinion of G2A was when I left a negative review of the seller. Suddenly, the seller was willing to respond - but only if I changed my rating. This felt like a clear attempt to manipulate the system and avoid any consequences for their fraudulent behavior. And yet, G2A did nothing to intervene or hold the seller accountable.

In fact, when I tried to escalate the issue with G2A, they simply directed me to contact the police. This felt like a cop-out, as if they were hoping I would just give up and go away. It's clear to me that G2A is not a marketplace that can be trusted, and I would strongly advise others to steer clear.

If you've ever used G2A, you know that there are a few things you need to keep in mind before making a purchase. Firstly, you should always remember to deactivate G2A shield, as it can add an extra 3 euros to your purchase. Secondly, you need to agree to their terms and conditions, while also making sure to opt-out of their spam. Lastly, you should always remember to opt-out of their "free 7 day trial", as it can lead to unwanted charges on your account.

But that's not all. G2A also has a tendency to hide fees, which means that the total cost you see may not be the actual amount you end up paying. This can be frustrating and can lead to a lack of trust in the platform.

Overall, using G2A can be a stressful experience, as you never know what hidden fees or charges may be lurking around the corner. If you're looking for a more reliable and trustworthy marketplace for keys, it may be best to look elsewhere.

This website is a complete disaster. I purchased a Windows 10 key that was advertised as only being able to activate one PC, like an OEM key. However, I was able to activate it on two PCs without any issues. When I tried to contact support, they told me to provide screenshots or photos as proof. I took around 30 pictures that clearly showed that two PCs were activated, but after a few days, the key stopped working. I tried to contact support again, but they told me to go to the police and file a report. Can you believe that? That's how they operate? They claim to have a money-back guarantee, but it's not as easy as they make it seem in their videos.

I strongly advise against buying anything from this site. They are scammers, and it's a waste of time trying to prove anything to them. Save yourself the trouble and go somewhere else.

I've gotta say, I've used G2A a few times before and never had any issues. But recently, my friend convinced me to come back to Destiny 2 and they ordered me the Beyond Light Deluxe edition. And let me tell you, it was a total disaster.

About a month after I got the game, it just disappeared from my Steam account. All that was left was a notification saying that someone had refunded the key and the item had been removed from my account. I mean, what the heck? I couldn't even contact the seller because, let's be real, why would a scammer bother replying?

So, I decided to try and get my money back through G2A's supposed "money back guarantee". But guess what? They told me I needed to go to a police station and file a theft report, and then get official paperwork proving this before they could even start the refund process. I mean, seriously? Who does that? It's like they're trying to make it as difficult as possible for people to get their money back.

Honestly, it's pretty clear to me that G2A is just a scam website. You can't even trust the high-rated sellers on there. It's a shame, really, because I used to think it was a decent place to buy games. But after this experience, I'm never using it again.

I recently made a purchase on g2a.com for a game key, but unfortunately, my experience was not a positive one. The seller turned out to be a scammer and did not deliver the product as promised. Instead, I received an obsolete link and was left feeling frustrated and disappointed. To make matters worse, the G2A staff seemed indifferent to my situation and did not offer any assistance. It has now been a week, and my money is still blocked, with no sign of reimbursement in sight.

Despite my attempts to reach out to the G2A team, I was met with corporate speak and no real help. All I was told was to wait and wait some more. This lack of customer service was incredibly frustrating, and I felt like my concerns were not being taken seriously.

In the end, I had to file a claim with PayPal to get my money back. G2A had the opportunity to come to terms and resolve the issue, but they did not respond to my messages or attempt to make things right.

Based on my experience, I would caution others to stay away from G2A. It seems like a haven for scammers, and the company benefits from deals gone bad by receiving fees for every transaction. In my case, the fees were a significant portion of the total cost of the game.

If you're looking to save some money, I would recommend buying the real deal instead of taking a chance on G2A. The potential risks and headaches are not worth it.

Yo, so I gotta say, I was pretty shocked when I read that Kotaku article about G2A. Like, I knew they were kinda sketchy, but this is next level. Apparently they're trying to pay off journalists to say nice things about them and make them look good. That's straight up illegal, man.

And it's not like they don't have a reason to be worried about their reputation. I mean, indie developers have been calling them out for selling illegal keys for like, half a decade. That's a long time to be ignoring a problem, you know? And now they're resorting to shady tactics to try and cover it up.

Honestly, I wouldn't trust G2A as far as I could throw them. If you're looking for a legit place to buy games, there are way better options out there. Don't give your money to a company that's willing to break the law to protect their own interests.

I've used G2A a few times and I gotta say, I've been pretty happy with their service. But recently, I decided to purchase a key for Dragon Age: Inquisition, a game from 2015. When I activated the key, it turned out to be a key for Dragon Age: Origins, a previous instalment of the game from 2009. I was pretty bummed out about it, so I decided to complain to G2A and request a refund.

Now, I gotta say, I was pretty disappointed with their response. They told me that I had to contact the seller directly via the G2A account resolution centre. But here's the thing - there was no way for me to access this account functionality. I tried on my tablet, my phone, and my laptop, but it just didn't display on my page. I was pretty frustrated, to say the least.

I reached out to G2A repeatedly, hoping for some kind of resolution. But all I got were excuses and fob-offs. They didn't give me a refund, and they didn't give me a method of contacting the seller. It was pretty frustrating, to say the least.

In my opinion, G2A is just a front for scammers who mis-sell game keys. I'd recommend steering clear of these people. Their customer service is a joke, their website doesn't work properly, and the "100% Guaranteed" and "Safe transaction" claims that they plaster all over their site are just lies. It's pretty disappointing, to be honest.

These guys are a bunch of crooks! Let me tell you, I made a purchase on G2A.com for a copy of Windows Office for $21. I thought I was being careful and looked over the terms to make sure there weren't any extra charges being tacked on. But a couple of weeks later, I get an invoice showing an "automatic" $3 charge for some bullcrap program that I had no clue about. Can you believe it?

I bet there are thousands of people getting ripped off by these guys every day. It's not even about the $3, it's the sleazy move that such a popular company would make. If they're going to do something this dishonest from the beginning, who knows what else they could do in the future?

I've never seen a company do something so sleazy before. I'm astounded that a company this big is making such a massive effort to rip people off. It's just not right.

I'm never buying from G2A again, and I'm going to make sure everyone knows about their shady practices. I mean, seriously, who signs you up for a program without your consent? These crooks need to be held accountable for their actions.

Simply the worst. The last game I bought for Steam turns out that I have to open it in a different account than mine, I requested a refund as soon as I found out about this but "it is impossible for us due to the Marketplace rules". I had problems before with G2A, but now I have deleted the account and everything is fixed. I will not enter G2A again even if they give away the games.

This is the second time I am getting refunded from "Powerkeysales" and the amount is less than what was deducted from my account during the purchase.

My first order from them was Xbox Game Pass Ultimate 12 Months - Global [protected]) and the second order was Xbox Game Pass Ultimate 6 Months - Global [protected]). In both the cases I was refunded less amount and I was requested by the seller to contact [protected]@zen.com but I got no response. Please check the matter and inform me urgently.

So I ordered a gta premium key for £7 and it was invalid I tried it multiple times and it definitely doesn't work the guys username is kgamestrade if that helps if possible I would like my money back or a new key thank you.

I wanted to buy a playstation giftcard. I entered all the needed information. And when the order was almost complete i lost my internet connection due to some issues. When the internet connection came back I went back to the order and saw that it was gone so i checked my bank account only to notice that the money was gone. And I don't know what to do next.

My account was closed by G2A with any notification or any reason.i log into my account few days after selling some item and see that they permanently close my account.They will not explain why its closed .they will block me from sending any tickets and take my 20 pound funds. I suggest seller to be ware of them .They can close account without reason saying you done illegal activity and will keep your money .Scam

The situation was unacceptable. I made a purchase of a product through G2A and after this purchase it was attached to my client account the subscription of G2A Plus without I have done anything to activate it.
When I realized the situation I clearly communicated my disappointment and the will to cancelate the G2A Plus and see my money back ...
The answers I got were all apologies but in the end the situation was not resolved, they did not return the money and they did not give me the possible means to make my complaint.