Menu
Citibank Customer Service Phone, Email, Contacts

Citibank
reviews & complaints

citibank.com
citibank.com

Learn how the rating is calculated

1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Citibank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Citibank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Citibank reviews & complaints 1065

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
13 reviews
Sort by:

Newest Citibank reviews & complaints

ComplaintsBoard
L
11:44 pm EDT

Citibank Citibank nri services

Hi There,

I am an NRI Customer holding both NRE and NRO account with Citibank. I am frustrated that i am not able to order cheques online.

My Acct numbers are as follows:
[protected]
[protected]

What is the easiest way to submit for getting 25 leaf cheque book for both accounts please? I have wasted three days with out any outcome.

I understand its COVID but we are in 21st century and we should be able to submit these requests via Citibank NRI mobile app or Online.

Please help ASAP.

Regards,
Lokesh Palyakere Srinivasa
USA
[protected]

Read full review of Citibank
Hide full review
ComplaintsBoard
J
7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank Credit card

I had 2 citi credit cards. All my accounts are auto pay. I mistakenly failed to set up auto pay for one card. Attempts t contact me were viewed as spam, scam, junk. Nothing that boldly caught my attention. I missed 3 payments. When I realized my mistake I apologized and paid the account in full. My credit score dropped significantly. My unblemished credit report severely damaged. I request the removal of the negative reporting. It was a mistake and paid within days, in full. Citi was not damaged financially. They were made whole. It is my opinion that the harsh unnecessary response was excessive and in harmful spirit. Citi was making an example of late payers consequence. There was no reason to destry my character over this mistake. Corps have no empathy or sense of the spirit of goodwill. The man that destroyed my credit did not take advantage of a mutual resolution with neither having hard feelings. They do not like me and I do not like them. Beware of this aggressive, hateful, power hungry and greedy bank/credit card. During this pandemic crisis they have chose to make personal finances subject to harsh, unconcerned and damage. No good will or integrity, honor.

Read full review of Citibank
Hide full review
ComplaintsBoard
G
5:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank A/advantage master card-last 1646

I have tried Seven (7) time with phone representatives to close this account, instead they have replaced it with a lower category card. I tore them up along with the original cards. First try was 12/20/19 to today, 4/20/20. They have continued to bill me for the annual fee from 12/19/19, so far with the late payment charges and interest charges, $160.83.
Complete lack of customer service, tone deaf, intimidating, would you believe late and interest charges of over $60 on an annual fee, this is a first for me,
totally unacceptable.

Read full review of Citibank
Hide full review
ComplaintsBoard
A
4:16 pm EDT

Citibank Fraud department

Let me have the opportunity to bring some fraudulent activity to your attention on our credit card, on november 26, 2019, I decided to buy a commercial steam carpet cleaner for our home and hire a woman to use it here at our house, we recieved the first of two units about 3 days later with united parcel service delivering it to our door.
The problem with the unit is it has extractor water that is supposed to spray separately from the steam function if so desired, and the vacumn sucks up the steam moisture along with the extractor water.
The problem is that the machine shut off with a "no water" error message even when both water tanks are full rendering the machine useless.
The merchant bought a ups return slip at first but called to say he would bring a working machine, and he would pick up the defective one so dont give the first one to the ups driver when they come for it.
The merchant brought a second machine and took the first one, I asked him if he checked the second one before he left to bring it to me, he said he would check it here and had it blowing steam but the extractor water would not come out and the error message shuts the machine down because it has a boiler in it, the merchant told me if he could leave it here and if we would try it he could come back if we had problems because he was in the area often, and we would get it worked out, I believed the merchant and allowed him to leave the machine for it to be tried here.
The second machine shut off like the first one with both water tanks full. I fully believe now this merchant wanted me to keep this 30 days believing he would come back if we couldnt get it going so they could keep the $1299.00, and proceed to wear us out with a warranty claim, which is not going to happen cause I called 48 hours later to say I didnt want the second machine either.
They wanted me to drive 40 miles with the 80 pound box to yukon oklahoma to the ups drop at lowes lumber yard, I called them 3 times to bring it to their attention they needed to buy a full prepaid return label so ups would come here and pick up this machine, just like ups left the first one here, the merchant said in his letter to the credit card company I called 3 times to say ups did not come here, the deception on his part at this point is that I called to tell them they failed to buy a full prepaid return label 3 times, because they told me they fixed the pickup problem 3 times and did not, I never called to tell them ups does not come here, only to tell them 3 times they did not pay for the pickup service.
We called within 48 hours to tell the merchant he left us a second dead on arrival machine and were informed they had done all they were gonna do for us and I needed to return the machine at my expense, expecting us to pay for a dead $1299.00 machine and or use our resources to haul the machine 40 miles in the return process is not going to happen under any circumstances, so we want the credit card company to secure the full prepaid return label, and have ups come here where they left the first dead machine and pickup the second dead machine just like they brought the first one.
Now the most disturbing part of this is after us steam got our card number information, they sent us 2 bad machines, the merchant lied to the credit card company, there was a ski trip for $2647.26 charged to our account, and all the other charges on this card appeared only after us steam got this credit card number, every charge on our card at this time is fraudulent and we think the credit card company will find a crook at us steam if they will spend any time at all on this,
No results, we had to close account due to inaction of the citi bank fraud department, they claim we will pay for dead on arrival steam cleaner for $1299.00, the machine remains avaliable for pickup as we never accepted the dysfunctional unit and am not responsible for return shipping

Read full review of Citibank
Update by acidjazz
Apr 13, 2020 4:18 pm EDT

us steam was the fraudulent merchant, defective steam cleaners

Hide full review
ComplaintsBoard
S
12:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank nri — ach transfer from usa to india

I scheduled an ACH transfer from my US bank account to citibank NRI account on Feb 2020. Unfortunately due to the issues involved with the Corona virus. I had to cancel my trip to India and did not need the money in the indian account. Right on the day of the transfer I called them within 15 minutes and tries to cancel the ach. They said they could not cancel the ach and I there fore I did a stop payment on the US account. Citibank was notified that the ach had failed within 4 business days and even though the acct displayed the transfer, the amount actually available for transactions was not increased by the ACH amount. So I did not have access to the funds at any time.
I get charged 40000 rupees on march 15 because that was the day they calculated between the max difference in dollar /rupee conversion. I asked them what dates were used to calculate the rupee conversion difference and they wont give me an answer. This amount was not a flat fee. The rep Sarbjeet Sahra Sehra wont answer any questions directly and refused to send my concern to any one superior. Now my account is locked due to lack of minimum funds. I have had the CITI bank account for over 15 years.
The reps are the worst I have encountered. I work as an SVP at a major US bank and I would not expect this kind of poor customer service from any one.

Read full review of Citibank
Hide full review
ComplaintsBoard
U
2:26 pm EDT

Citibank typical waiting time is over one hour

Any time I call the Customer Service at Citibank, the typical waiting time is over one hour. And when someone responds, the person answering has a very poor comprehension of English and I have to repeat myself numerous times. Apparently, the phone is being picked up in some different parts of the world, where English is not only not the primary language, but also literacy is not as good as well.

Read full review of Citibank
Hide full review
ComplaintsBoard
U
1:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank Citigold relationship manager

We have been clients of Citibank NA for over 35 years and originally opened our account at Citibank in Staten Island NY. We were assigned a Relationship Manager with NO input from us a few years back. We have never met this gentleman by name of Vladimir Gusman and in every interaction that we have had with him he is rude and abnoxious. Please note that we are both professionals and have never been treated the way we have been treated by him by any other financial institution with whom we have a relationship. We are now located in Florida and have an excellent relationship with a Relationship Manager in a branch close to us and for over a year we have been requesting a change on our accounts and our relationship manager to this person. This request sent by Ms. Joo has been consistently blocked by Mr. Gusman and I have no idea why. The last time I checked we as clients have the right to bank with who we choose. I would like a higher up from Citibank to let us know why our Citigold Relationship Manager cannot be changed to the one in the Branch where we live and why we need to suffer the rudeness of Mr. Gusman. Perhaps it is time for us to move the funds elsewhere.

Read full review of Citibank
Hide full review
ComplaintsBoard
M
7:30 pm EDT

Citibank Credit card

I received a text from Citibank stating my credit card payment was past due. I reviewed my online banking account payment was sent 3/17 paid on the 20th same date payment is due. When I reviewed my account at Citibank it required a payment, I inadvertently sent the requested payment. I have been trying to contact the customer service to no avail for the last seven days, after a certain time of holding it automatically disconnects. Today I received a letter stating I have a past due balance threating it could jeopardize my privileges, encouraging me to CALL NOW. I called not once but twice only to get disconnected. How dare you Citibank. As a banker myself I will report you to the regulators.

Read full review of Citibank
Hide full review
ComplaintsBoard
W
11:02 am EDT

Citibank Coronavirus assistance

Why in the world is Citibank doing NOTHING for its credit card customers other than waiving a late fee ($35) during the Coronavirus Pandemic?

All other credit card, insurance, mortgage companies are offering forbearance or deferral for a month or two with no interest or late fees, or something of substance?

Citibank is using this as an opportunity to show how much they dislike their credit card customers.

Absolutely awful by Citibank!

Read full review of Citibank
Hide full review
ComplaintsBoard
C
11:47 am EDT

Citibank been trying to contact citi cards by phone or chat through website since 20 March.

It appears that either their phone system is down or everyone was dismissed due to virus.

Read full review of Citibank
Hide full review
ComplaintsBoard
E
4:02 pm EST

Citibank saving account / ach / website

I recently opened a saving account. I clicked on "Add Fund" and create two transactions (2/25/2020). The next day I logged back into my account, I could only see one transaction listed. I thought the other transaction was cancelled or removed. So I clicked on "Add Fund" and create another transaction(2/26/2020). On the third day I logged into my account, the first transaction was not listed or gone. Then I clicked on "Add Fund" and create another transaction again(2/27/2020). On the fourth day I logged into my account, all four transactions were showed processing(2/28/2020). That cause me overdraft on my other bank account. I called Citibank and to file a compliant. I was been transferred 5 times and then the line dropped at the end. During that 30 minutes+ call, no one can help me either cancelling the duplicated transactions or filing a compliant.

Ellis Kwong
[protected]
Saving ACC# [protected]

Read full review of Citibank
Hide full review
ComplaintsBoard
M
12:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Citibank deactivation of credit card

I have 2 credit cards from citibank that I wanted to deactivate unfortunately, I no longer live in the Philippines for more than 3 years now. I no longer use and no longer need my credit cards that's why I tried to cancel it when I visited the Philippines last January. I called their hotline maybe 5 to 8 times. I was redirected to different people who were not able to help me at all. I am now back in the US and still finding a way to cancel my cards cause I dont want to be charged another annual fee this year. I tried their online chat support, but they were not able to help as well. I was advised to do it via an online account which I dont have. I didnt have an account because when I was trying to register for one, I was required to provide the registered mobile number connected to my credit cards which has long been deactivated since Iam no longer in the Philippines. This is frustrating because I keep on paying the annual fee of both cards which I no longer use.

Read full review of Citibank
Hide full review
ComplaintsBoard
M
11:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Citibank absolutely awful!

Back in November I cancelled my credit card. I have been with City Bank AT & T Universl Card - Platinum Card - over 10 years. I cancelled my card due to a recurring charge that will not go away. After I cancelled my card fully paid, City bank allowed the charge to go thru. They allowed a charge and then on top of that they charged me late fees for months. I called them to dispute the charge - I spoke to 3 people - explaining all the details - no regard. they said I have to pay all the charges or it will continue to increase. I asked to speak to management and they said they are not available for my dispute and unfortunately their system will not allow to credit any charge fees. I just have to pay the full amount.
I'm 84 years old. Living on social security. This is the payback from being a loyal customer for over 10 years. The nonsense they come up with in marketing for loyalty programs its all a slap in a face at the end. There is no customer service.

I will make sure all my friends and family and social media finds out how disgusting they run their business.

Read full review of Citibank
Hide full review
ComplaintsBoard
H
2:55 pm EST

Citibank late payment removal due to the unusual situation

Dear Complaint Members at Citi Bank Organization,
Subject: Constant Insufficient Money and $35 Penalty in My Citi Bank Account Due to the Negative Effects of the Replacing Soviet's Health Professional (Physician Assistant) Job with the Actual American Graduate Medical Doctors

Issue That I Discussed with the United States Government Regarding Constantly Having Financial Disaster with Lack of Job to Practice Medicine in the United States

My personal experience is very similar to what I found later on about strange behavior that Polish community experiencing by some paramedics made decisions to do not pick up Polish elders to the Emergency room in Poland (Dr. Masziak, Professor of hab, Lublin., and the Head of Psychiatric in Lublin, Poland) regarding the Soviet type of health care relates to the time that me, my mother, and a neighbor picked up my father to the Emergency Room in the main Hospital of the city of Bandar Pahlavi (Gilan, Iran), while there was no Physician appeared to check up my father when we arrived in the hospital, and after 15-20 minutes losing time there was a physician who showed up with the bad news. The incident of losing my father on that day motivated me to become a physician in that time. On the other hand, when the dream of becoming a Physician by the United States and Poland became true (2009-2015), I noticed that the one who appeared as a medical doctor could not be a medical doctor, but the Soviet type of health professional (Physician Assistant) who might purposely showed up late since my father was a Police officer (Immigration Police Officer with One Star) in that time. To avoid such misunderstandings and for protecting the loving Polish people to do not face with not trusting those with worst intentions and history against Poland, one humble idea for the great Polish government would be to use the actual European graduate medical doctors from the Polish graduate doctors or other European graduate medical doctors to make sure they the loving Polish people receive the most acceptable type of health care in Poland. I also noticed that the same group of the Soviet type of health professionals (Physician Assistants) are very protective and feeling responsible regarding those patients with the Soviet background, while they have fewer interests to provide full service with every other population in the United States. Recently, I discovered a new fact which I believe this could be the main cause of misinterpretation regarding shortages of the medical doctors in Poland that I wish the Great Polish Government to investigate a possible few Soviet Medical Doctors (Belarusian-Polish Learned Language Individuals) who might be left Poland by leaving multiple signatures for the Physician Assistant working under his responsibility (e.g., One Soviet Medical Doctor who might left 50, 100, or more signatures for the other young Soviets to misrepresent as health professionals in Poland) in Poland.

Review:

The course "Physician Assistant" is the Soviet career (Abbasi & Salehnia, 2013; Aghajanian & Merhyar, 1999; Feldshare, 2019; Ramer, 2018), has no credentials to be called doctor, no backgrounds or intention to become a doctor, and we have several unusualities in the United States as well by group of strange people (the Belarusian English-Learned Soviet) using the American social media to vote against Vaccine to make our society become volnurable for catching every possible diseases that only the society type of one year schooling and one year shadowing a doctor could create such a disaster with the name of social morality or I call punishing the Western society through our health service. Moreover, failure to create academic testing by the NBME (Kaplan & Saccuzo, 2013) which cause the American graduate medical doctors constantly fail can be related to what Soviets is planning regarding health socity of the United States and allies.

Sincerely,

Hossein Divan-Beigi, M.D.,
Online Ph.D., Student Industrial and Organizational Psychology (2016-2021)
Graduate Medical Doctor (Physician, 2009-2015)
Graduate Disciple of Christ (2006-2009)
Graduate Agricultural Engineer (Agronomic Affaires, 1992-1997)
[protected]
[protected]@yahoo.com
Citi Bank Card Number: [protected]
Exp: 09/24/2024

HOSSEIN DIVAN-BEIGI
2508 OCEAN FRONT DRIVE
LAS VEGAS, NV 89128

Reference

Abbasi, M., & Salehnia, M. H. (2013). Disaster medical assistance teams after earthquakes in Iran: Propose a localized model. Iranian Red Crescent Medical Journal, 15(9), 829. [Google Scholar]
Aghajanian, A., & Merhyar, A. H. (1999). Fertility, contraceptive use and family planning program activity in the Islamic Republic of Iran. International Family Planning Perspectives, 98-102.
Belarusian Americans. (2019). History: First Belarusians were registered either as Russians or as Poles. Retrieved from https://en.wikipedia.org/wiki/Belarusian_Americans
Belarus-United States Relations. (2019). Only 20% of Belarusians approve of U.S. leadership. Retrieved from https://en.wikipedia.org/wiki/Belarus-United_States_relations
Feldshers. (2017). Physician Assistant History Society. Retrieved from https://pahx.org-/gallery/feldshers/
Kaplan, R. M., & Saccuzzo, D. P. (2008, pp. 317-331, 567-608). Psychological Testing: Principles, applications, and issues (8th ed.).
Ramer, S. C. (2018). The Russian feldsher: PA (Physician Assistant) prototype in transition. Samuel, S. C., Ramer, PhD. Retreved from https://journals.lww.com/jaapa/pages/articleviewer.aspx?year=2018&issue=11000&article=00013&type=Fulltext
Sample Curriculum. (2018). Physician assistant studies (MS). Northeastern University.
UK College of Medicine. (2019). Medical school education: Curriculum overview. Retrieved from http://meded.med.uky.ed-u/curriculum-overview

Read full review of Citibank
Hide full review
ComplaintsBoard
S
3:04 pm EST

Citibank Lowered my limit and reported to Experian 1/4/20

I received this info from experian credit report on 1/4/20
I don't understand why it was "lowered" when i've always paid on time and it has a $0 balance. I was informed this would negatively affect my credit rating. I don't care that the limit was lowered but I don't want false negative influences on my credit report.
— this was copied from my experian report.
Po box 6497 sioux falls, sd [protected]
Phone bymailonly
Activity revolving charge account
Previous limit $3, 700
New limit $2, 501
Account number
603532xxxxxxxxxx
Account status
Open
Date opened oct 1, 2000
Account type revolving charge account
Balance $0
Credit limit $2, 501
Payment info
Status
Current
Updated on dec 1, 2019
Past due amount -
Highest balance $1, 126
You've made 100% of your payments on time for this account.

Read full review of Citibank
Hide full review
ComplaintsBoard
N
8:48 am EST

Citibank saving accounts

I opened two savings accounts between November and December, To fund the first account, I transferred funds from my AMEX savings and I also had a partial salary deposited every week. The second account was funded with a wire transfer for $30, 0000 from Chase bank. Around December 9th, I attempted to transfer 10K. the transfer was held and I was told for a review that will last between 24-48 hours. once the time elapsed, I called customer service to find out the account was blocked for fraud and my online access revoked. I inquired about the steps to take to resolve the issue and i was told I had to wait for a letter in the mail that will arrive between 30-60 days which was unacceptable to me as I had urgent needs for my money. I called every day between December 11 and December 29th. The letter eventually arrived on the 21st of December and what the letter said was for me to call the number that i had been calling since the 11th and that my accounts were blocked. So, after countless phone calls, two supervisors advised that i needed to go to a local branch to get my funds sooner. I live in MA where Citibank has no branches. The nearest branch is in Connecticut, 180 miles from where i live. So because i needed the funds, i agreed to drive to Connecticut to take care of the situation. by the way they blocked my account because of fraud but yet i initiated every single conversations i had with the bank. No one has called me to ask questions about the accounts, the funds, paperwork, nothing. So, before driving 180 miles to CT, I had a supervisor from the fraud department call the branch to ensure that i will not have any issues closing my accounts. The supervisor spoke to ALejandro and i spoke to him as well to be assured that i could close the accounts and take my money. So I rented a car and drove the 180 miles and when I got there, The rep, Jason thomas, called the same fraud department that advised me to go to a branch, to have them remove the block and they refused. Citibank is holding my money under the guise of "fraud" but on their advise, i physically drove 180 miles to a branch and they would not close my accounts or give me my money.
Now, on Monday January 30th, I called again and the representative told me she could not talk to me because i was unable to verify my account numbers. Mind you i had called between December 11 and December 28th and me not being able to verify the account numbers was never an issue. They would normally ask other questions. Now no representatives or supervisors would talk to me about my accounts, my money until i verify account numbers I don't have and cant obtain because they blocked my access to online banking. yet again they recommended that i go to a branch to get the account numbers which is the same branch i drove 180 miles to get to and nothing was resolved. As of January first, I still do not have access to my $32, 000: Rent is due, Tuition is due, bills are due and I have no idea why my funds are being held. the last time i was able to speak to a rep, i was told to wait for a check but i was physically at a branch where they could have just cut me a cashier's check for my money. this situation has caused me a lot of stress and aggravation. Citibank ruined the holidays for me and my family and and they are about to ruin my credit. Sadly, they just don't give a [censored]!

Read full review of Citibank
Hide full review
ComplaintsBoard
A
10:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Citibank citi double cash card

I have an open dispute D-[protected] and while there is "...Thanks for getting back to us with more information about your case. It's all under review, and we'll be in touch shortly..." on "tracking dispute" online page, Citicards dispute dept reps during recorded calls refuse to admit that they opened the dispute by themselves during the conference call with CMS Medicare on 11/27/19 in despite of my objections, assuring me that everything will be OK and taken care of. Now Citi reps are threatening verbally to simply close my dispute unless I provide something in writing. I've provided the CMS letter which is not listing the disputed payment of $542 among all payments received. Citicards does absolutely nothing to resolve the issue. Please, help.
Alexander Nemirovsky. [protected]

Read full review of Citibank
Hide full review
ComplaintsBoard
P
11:07 am EST

Citibank credit card

hello Sir,
I have a credit card account with Citi here with USA which i signed up through COSTCO.

It came to my notice about i am getting charged about payment delay right from Sept onward. I tried to talk to customer service about this back in Oct / Nov.
1. First time i spoke, and i tried to getting supervisor also involved. Answer this time i got was, they cannot disclose anything, and they are preparing some document, which they will send to me, which will take 1-2 weeks.
2. I spoke to customer service representative one more time, that time she only asked me about if my account is hacked or so, or it's doing fine.
3. I spoke today, which i came to know today only about due to some $1.XX which i didnt pay during Sept, they started to charge me extra 31.91 every month, which is so far going on.

They do not want to cancel this ongoing thing, as i had already paid some extra once, nothing should be asked there on.

I am requesting you to look in this, as this isnt i feel appropriate, and i am feeling getting exploited by CITI.

Please do the needful.

Best regards
Account Holder:

Prashant Zanwar
803 Potterstone glen way Cary 27519.
CC ending in 8400.
Phone # - +[protected]

Read full review of Citibank
Hide full review
ComplaintsBoard
F
8:22 pm EST

Citibank citibusiness

CitiBusiness is full of people that racially profile African Americans citizens. I was a victim of scam and reported it to their fraud department. Once they heard my voice, they did everything but helped me. It seemed like they were trying to help the person that scammed me by making sure I do not have access to the information that I asked for/ needed in order to get my money back from the scammer. Under 2 days I was surprised that when I called to follow up, they told me that the case was closed. They said that they investigated the case and were unable to retrieve the money from the scammer because the person withdrew all of the money from their account. I asked them to send me a document in writing stating what they told me orally because a place I filed a complaint asked me to upload proof of what my bank said because the scammer was giving contradictory information. I called CitiBusiness Fraud department several times and was given different conflicting information every time. I spoke to several different staff eg. Janette with code TRT071 who is the manager of the fraud department, Rosa TRT012, Rosa TRT017, James who is the supervisor of the customer service department. They all gave contradictory information that does not match what the person before said, which is a proof of bias. This bank has racist employees that discriminates and preys on against African Americans. They run the bank like a prison facility when it comes to African American customers. They are not trustworthy, and I urge any African American individual/ entrepreneur who wants to establish any account with Citibank to consider other banks. Most of their staff are Hispanic Americans, who are totally biased and have nothing but natural hatred and disrespect against African American people. When you complain about racial profiling or racial intimidation, in order to make the racial aspect disappear, they will counter you by bringing the one black staff they have on the phone, who will further intimidate you by saying they themselves are black and continue harassing you. This is the new Jim Crow. CitiBank is trying to make the claims of racial profiling go away by any means necessary. I urge you to look into other banks.

Read full review of Citibank
Hide full review
ComplaintsBoard
M
2:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Citibank credit card

Despicable company! Do not under any circumstances apply for credit with this creditor. We applied for credit to purchase furniture and the furniture arrived damaged and incomplete. Then when we reported this to Citibank, out of their passive-aggressive nature, they requested our tax information for a small credit limit or they would close the account within 30 days of their letter. We immediately requested for our account to be closed via phone and in writing before the 30 days. We no longer wanted to do any further business with the furniture store. Then to add more insult to injury, they continuously reported that they closed our account which has impacted our credit scores. We have disputed this with all credit bureaus to no avail. Citibank needs to be shut down for shady and unprofessional business practices.

Read full review of Citibank
Hide full review

Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Citibank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Citibank Customer Service. Initial Citibank complaints should be directed to their team directly. You can find contact details for Citibank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Citibank. Discuss the issues you have had with Citibank and work with their customer service team to find a resolution.