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1.1 1680 Reviews

Circle K Complaints Summary

54 Resolved
1622 Unresolved
Our verdict: If considering services from Circle K with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Circle K reviews & complaints 1680

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1:42 pm EDT

Circle K Denied refund

Hello, I was at circle K at 6514 Preston highway , Louisville ky 40213 when my phone died, i am new to the area and needed my phone for gps purposes. The cashier behind the counter handed me a charger, I told her that i needed an android charger and the one she handed me was apple, she informed me that it was for both but gave me the receipt"just in case" . I walked to the parking lot and as i thought it was not a fit. I walked back in for the other cashier to tell me they would not refund my money. I am hoping that you can do the right thing. Order #1059110 and store 4703375. I spent $22.03 for nothing. Please consider refunding my money

Claimed loss: 19.99

Desired outcome: refund

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Zachary 2001 nnnr
, CA
Mar 17, 2024 10:00 pm EDT

You should have gone back to the original cashier. or waited for them. They are not allowed to give you refunds for phone charges, but since the mistake was theirs they should make an exception.

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4:12 pm EDT
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Circle K Racist employees

12:58 pm 03/16/2024

The racist employees in Casa Grande AZ.. isn't going to fly much longer here. The unnecessary rudeness, the disrespectful comments, the threatening of weaponizing law enforcement on predominantly black people..the list goes on. This complaint is to hold Circle K as a whole responsible for the type of environment the company is representing in culturally mixed communities. Until further.

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R. Car.
, US
Mar 16, 2024 6:17 pm EDT

I've never been in a Circle K that wasn't fully staffed by Black employees.

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11:38 pm EDT
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Circle K Gas pump and clerk

On March 10th 2024 at 1511 hours i was buying chew at your Mira Mesa ,Ca store on Reagan and camino ruiz. The customer before me let the clerk know ( blond guy in his 50s ) that the security tape had been removed on the no #3 pump. He paid cash and when he left i asked the clerk what he was gonna do. He said “I have no clue, they never trained us on that” . I said what if theres a chip in there stealing cards. He said “I don't know what to do”.Thought you’d like to know as that was unprofessional and i felt bad for all the others using that pump that day or even now if it wasn't fixed.

Thank you

Desired outcome: Return email knowing it was taken care of because i wont get gas there until l know its safe.

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6:15 pm EST

Circle K Embarrassing company to work for.

To tell you the truth, I had been working with this company the longest ever since I could remember. When they were Stop N' Go, Corner Store, Diamond Shamrock etc. then now name which I called a "Psycho K". I got this job because it was a very convenient for me at that time being married to a Military, from a different country. Ma'an I had a good experienced pretty much the whole entire time till I was let go unfortunately before I plan to retire this year. 2024. I had a very good Managers all the times for the fact that I was a good asset to the company I think. and I will name them, My area manager during I first got started, was 'Henry Delgado"A very good firm and caring man. This job was actually my first of the two job I had. Working as a cashier here and working as a waitress at the same time. The length of my employment working at this company tells all. That if they take care of me, then I will be a good employee in return, its not just about being getting paid, its about taking pride of what you do as a customer service. And I love that. To make the story short, The last previous manager I had name Crystal, she a very firm individual and tell you the way it is, easily to get along with everyone, hard working, caring to her employees, very easy-going, funny and always on to go of a kind. Well, unfortunately, this company let her go for a very stupid reasons, for the fact that she stepped outside the store for writing the customer's license plate number after assaulting one of the employee. Crystal was replace by" Cynthia"this new supposedly a manager? I don't know how she became one. Well this company is very desperate to have employee stay and very well known of not fairly treating an employee with respect and dignity, as well. This company is known for hiring employees managers, regular employee, or maybe employee who are working in the above level like market managers who were selling drugs and use drugs. I had seen it all and dealt almost it all. I remember I had an issued of one of a co-worker who I caught drinking in the cooler and smoke weed. I thought on that time it would be appropriate by mentioning it to the manager and the area manager at the same time, But I only regret it later on after, a response from them that, 'Well I know and understand your concerned, but to tell you the truth, sooner or later drugs will be legalize here in this state. I cannot believe what I was hearing and I was shocked for this management conclusions of the issue to the store. Maybe just because I was being naive and married to a military and being from the different country, I Sense then, I realize that its useless to confide any issues in the store to those particular management who were against of what you think its right. So its beast way to just keep your mouth shuts and go with the flows. Since this Cynthia took over, I thought I will give us a chance to get to know each other to get to know her and for her to get to know me well. Well, time passes by, then a year. One first incident she just came back from few days vacation and I was in charge the money in the safe, I had reminded her that we are out of changes and she goes," I just got back from my vacation and why is that you are telling me and not the asst.? The cook name Regina stop and look at her in weird way without sayin anything, and Cynthia continued to [censored] at me just over the change and that I waited for her to come back and tells her? After that, Regina offered to get some changes by saying in frustration,"Give me some damn money so I can get some changes" And that's when Cynthia remain silence and decide to go get some change cause I told her that she is the manger and therefore she is responsible for what we need in the store. And She didn't not take that so well. After that incident, I had noticed the distance between me and her. The smart remarks continued by her saying things toward me like, why can't you stay still do you have ants in your butt?

Why are you leaving the mop bucket, why are you helping this person todo the trash she can do it herself, I missed part of a broken glass outside after sweeping she literarily came to me, Hey why did you left this or that? She finds little stuff to irritate the craft of you, I wouldn't give her an inch of a satisfaction but instead I will showed her for buying everyone drinks including her with her energy drink. I sometimes buy everyone's meals including her just for us to come and work together as a team and get along and that was my intentions, I really believe that with her, once you burn that bridges towards her, She is the type of a person that waiting for that opportunity find little tiny reason to get rid of you, This woman doesn't care how hard working you are, how good employee you are, to the customers, how good asset you are to this company, she would never recognize that. for the fact that she is threaten by that. She can't stand the fact listening to some customers giving me some compliments like, Oh I am glad you are here, its a messed when you are not here, no body would clean the store, no body would move faster when there's a long line etc. She can't stand the fact that she is next to me (while we are working), when someone would ask and want to talk to me because they thought I am the manager. She would mocking me with my accent, she would jokingly ask me when someone on the phone want to talk tome. When you put all these together this is a behavior of someone who is so intimated by you and jealous of you. When my car was in the shop, and I was driving a rental car for couple months and she literarily says. omg, you still driving that rental car, how much you are paying? I feel sorry for your husband? She would say to me, I am planning to get a Mercedez and you should too, of all that money you spent for lottery? You can afford to buy one. So why is that its her concern? I just look at her and say. yeah I think you deserve to have a Mercedez. I dont like Mercedez I said, I love Corvette and I used to drive one. A ZR1. She would look at me with her eyes wide opened by surprise. So back to what I am saying here, that this company is so desperate to keep managers running the store with a little pay. Therefore someone like Cynthia, even though of all the stuffs that has been happening

and going on to this store the market manager name Joe Duqueze would put up with her for the fact that they couldn't fine anybody with little pay. Joe Duquez knew what is going on this store like employee chasing thieves outside which is against the company policy, that Cynthia is chasing somebody who stole a bag of grocery and cigarettes outside the store in fact I know the dates that happened. I sent a letter to that market manager but ignored the issue, The employee who tripped and chased the customer all the way outside for stealing a cartoon of cigarettes and in fact that employee was hurt by the thief who pushed her against the door and also there was a police report? And Cynthia never report the incidents to the loss prevention for the fact that the employee is her husband relatives. She knows it would be a hersay if the company finds out that they are related coz they have to prove, This incident was mentioned to the market manager Joe Duquez and never resolve. Now the two other co workers of mine, Precious and Tiana and I were buying scratch off ticket on the clock which is against the store policy, we understand and aware of that, and these was going on for quite awhile since she took over. Scratching ticket on the clock is just as bad as chasing the thieves outside in the middle of the night and there's no difference. But the minute when you talk back to that manager or stated your opinion that she doesn't like? She would hold and use that against you and that's what happened to the three of us. Chasing the thieves outside is the big no no to the company as well, as chasing the thieves Cynthia had done that as well, in fact that was the reason why the previous manager Chrystal was let go? The same scenario.

So tell me and you decide and tried to figure out these pictures? There's a conspiracy going on at circle K that sometimes the CEO of this company need to know and recognize. and to see the bigger pictures that there's more to just having managers pretending and running the stores and not investigating on what's actually happening and find solutions. Other incidents in fact? just a recently, I run in to one of my good customer at HEB, told me On February 23, 2024 around 11 am to 12 she said, that someone at the store who she describe chunky with black hairs, and that she was literarily embarrassed the employee by saying not the exact words saying about dirty laundry and that he is nasty in front of people? This is what I am talking about? This person got away with once, and she will continue to do so, because Joe Duquez is allowing her. There's so many to tell but I was just mention some of it. I would most likely say this, Circle K is not that bad of a company to work for? Its the type of people that they hired for and ignoring the issues of what's going on the any locations.

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Update by Luzvi

Horrible! and so horrible place to work for!

Update by Luzvi

They are not going to stay business for long! That I can promise you! They are horrible! To employees and customers.

Update by Luzvi

This location is at 1171, AT&T parkway San Antonio Texas 78208

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3:39 pm EST
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Circle K I was wrongfully identified.

I find it offensive that I am 35 years old with gray hair in my beard and my cousin Crystal is a cashier. She knows exactly how old I am and has asked me for my ID many times, and she refuses to sell me beer without my ID. The fact that she is blood related to me and I have gray hair in my beard and I have been ID'd many times over means that I shouldn't be ID'd anymore. I literally take offense to this and I want it to stop.

Desired outcome: I do not want to be identified to buy beer anymore.

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2:05 am EST
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Circle K Wine

My husband purchased a bottle of white wine from the Circle K in HoChiMinh City. We put it in the refrigerator at our hotel to enjoy after our tour the next day. When we did return and open the bottle the wine was off. My husband took it back, less about a half of a glass as we were both tasting it and we were told that we would not get a refund or a credit. They had several excuses - you opened the bottle so we can’t take it back- how are we to know it was off if we didn’t open the bottle? They then said we didn’t buy it there - but it’s hard to find white wine in SE Asia and they had the exact wine in the shelf. I told them I would leave a hotel review and tell ppl not to buy wine at their store.

Claimed loss: $10USD

Desired outcome: Refund

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2:34 pm EST
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Circle K - Management bullying the power

I was at store 274-6075 in Anoka Minnesota couple weeks ago my store manager she hired her daughter to be assistant manager as soon as she hire we have problem everyday he was acting if her mom's not there she's the boss and she will order us so the last weekend Saturday she has a new person as a CSR coming and her daughter supposed to be training him for...

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12:30 am EST
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Circle K An employee harassing a dead baby

An employee that was being nosey about why I quit and about my current divorce sent me a message when she didn't get what she wanted saying my first husband killed himself to get away from me and talking about my stillborn baby boy. I won't have her distracting their memory. Since I said she was harassing me I can have her brought up on charges. I have spoken to law enforcement and Georgia State Prosecutor Carl Schluter. This isn't the first or second complaint I have filed about Candi Marshall with the store. This is the 4th complaint and the 2nd one about my son. It had also be the last.

Desired outcome: Termination of employment and formal apology

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.W.
, US
Feb 03, 2024 4:50 pm EST
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bless your heart so sorry to hear that

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12:54 am EST
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Circle K Was called [censored] and serviced refused

You're employed that I have a picture of refused to serve me for no other reason than the fact that I was black he called me a [censored] and would not allow me to buy 2 candy bars. It's all on film so I don't know what you guys are gonna do about it. But I want him fired and I might be hiring an attorney... I was just refused service for being black... That i'm going to get attorney next week... January 12th 1040pm...

He even flipped me off

Claimed loss: Dignity

Desired outcome: $$$$ jus wanted a candy bar now I'm sueing you

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5:22 am EST
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Circle K - Manager of Circle K in Zebulon GA

I want to talk to the corporate about the manager at the circle k in zebulon ga she is selling drugs out of that store and I want to know who I speak with before the law rams in and messing up the store over yalls manager cause I'm calling the drug task force in on the matter because the manager Jennifer Henry is selling to kids out of yalls store so unle...

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5:46 am EST

Circle K Typical, entitled, arrogant & extremely rude and aggressive cashier

The night-time shift black woman ( who refused to give her name while cussing and screaming at me) after threatening me over her phone conversation she was having while mopping the floor, because I asked her if she knew “the price of an item, a candy bar”. She proceeded to talk on the phone after barking “NO” and staring at me menacingly because I dared to ask a customer service employee a question, then says “this motherfucker gonna walk on the floor like I’m not [censored]ing mopping here”, then when I ask if she’s talking to me, because she’s speaking about me and we’re the only two people in the store - she says “IM ON THE PHONE - YOU GOT A PROBLEM?” Then escalates to cussing further claiming “she doesn’t give a [censored], [censored] - this a part-time job “ when told that she’s not very nice or good at her customer service job. Then she has her baby-daddy or whoever’s on the phone come flying into the parking lot to attempt to attack me after she’s already been hostile, rude, and aggressively threatening over a customer asking her a question while she’s on the clock, working.. She refused to give her name , but this was at the Collinsville, IL, Circle K on route 159/West country lane. She’s a 25-35 year old black woman. 12/20/2023

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12:58 pm EST
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Circle K Rude customer service

Circle store k 1774,

December 15, 2023 at 12;30 pm. Reigister # 1 # 56872, I Went to buy prime drink and the manager was very very RUDE. I ask the price and he said can’t you see at screen, although the screen was off, all black, then I started the payment and the machine tap was not working, so he asked me to insert the card so I did and then machine ask me to use the strip so I told him that this machine have some problem, he screem at me and said you don’t know how to use it and don’t come to this store next time. I been here since last 24 year never been treated so bad. Please teach some ethic before you hire some person I. The Reputed and well know store . Please take of care of this person, my kids always come to this store and I am not scared to send them here, this person is mentally sick.

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8:42 am EST
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Circle K Register/cashier

Went to a circle k on Dobson and Broadway in Mesa Az. A lady working the register was very rude, the level of rudeness coming from her is shocking. She yelled at me, accused me of lying, and threw a gas card at me when I told her I already have one. Her name is Rita. Very rude. Do not go there. I walked in to get a refill on my way to work, she immediately said “I can tell this cup is new, I didn’t see you walk in with a cup”, very loud and rudely. I told her I did walk in with it, do I have to wave the cup in the air for everyone to see it is in fact a refill? She then threw a gas card at me, I told her I already have one, she said “well you can give it to someone else”, in a rude loud voice. It was humiliating as she accused me of “lying”, I notice she only acts like this towards natives. Other customers didn’t have their refill “cups inspected”. I have never had this issue. She always gives us problems every morning, so now I will be going to QT across the street. When a customer says it’s a refill, don’t give em a hard time. Don’t humiliate them by making false accusations in front of customers, peers and coworkers.

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6:56 pm EST
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Circle K Employee

Last night I went to meet a friend to pick me up at the Circle K. At osmosa in middleburg and the employee which I noted was smoking pot out front. Walked over to the passenger side of my friend's car where I was sitting and took a picture of me when we both asked him why he's taking pictures of me. He said a completely false story. Something about me getting arrested and that I wanted to f* him. Which country completely offguard? This is unacceptable behavior i'm a loyal customer of many years I couldn't even get in.

To get my regular peanuts and show red.

My needs Christopher Houser.

If you can respond my phone number is [protected].

Desired outcome: Employee termination

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1:32 pm EST

Circle K Manager Daniel Ward

I was a customer at the Circle K on in Cary North Carolina. I was purchasing a water and stood in line behind a couple. Daniel Ward, the cashier said, “Mam, the line starts over here. If you could stand over here please.” Sounds innocent enough however, there is one other customer in the store, no one behind me. I asked him if he was serious. “You want me to move one foot to the left of these people? He told me by standing there that I was blocking the door. Clearly trying to exert some kind of control. Currently, I am in my car writing this and Daniel just approached me outside and asked me if I would like to come back in the store. I asked him to go away because he is nuts. He told me to leave or he would call the police. I said, please do, I think they will take you away. So, circle K, you have a problem on your hands. This guy is a bad apple and unstable. You have been warned.

Desired outcome: Fire this lunatic. This entire situation is hopefully on camera inside and outside of the store

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Update by Ghost2060
Nov 23, 2023 3:34 pm EST

I have not been able to verify if Daniel ward is the offending Clerk’s real name and if he is in fact the Manager. I asked to immediately speak with a Manager and he shouted, “I am the manager!”

I asked for his name and he stated, Daniel Ward.

I will contact Circle K headquarters to verify this information.

Clerks description

White male

Dark hair

Average height and medium build

Several tattoos on both arms

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12:04 pm EST
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Circle K Gas price

On 10/28/2023 went in to pay for gas and put my phone no in for the rewards progfram I had signed up for went out to pump 5 to pump gas did not give discount went back in to tell cashier j, mj and was told not her fault since I was low on gas had to pump the gas. They did it to me again on11/9/2023 if you are not going yo give the discount you say should not offer it. I am going to let everybody I see know about this you are not an honest company I have been doin business with you for years not anymore. Also I saw with my own eyes the cashiere selling cigarettes to minors

Claimed loss: different in price and rewards price

Desired outcome: pay the difference in price

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10:46 pm EST

Circle K I was mased pepper sprayed by an overnight circle k employee

In september of 2022 I went to my local circle k at almost midnight I wasnt by myself as usual this time I was with 2 friends of mine I was going to purchase them some much needed drinks and snacks to eat, after they picked what they wanted they both went out to my friend nancys white van where my friend jason was waiting in the driver seat. The dude working was normally always pretty cool to me but this time he was being real rude to all of us so when they lkeft I asked him if everything was okay because he was normally cool he said what I repeated myself he snatched the items and said get the [censored] out of my store. Pull the tapes I have no reason to lie I was stunned he knew the other nearby circle k had recently closed down so he was trying to excercise some sort of power over what he called his store. I asked him to please just let me buy the stuff he said no we exchanged heated words til he charged from behind the counter up tp me in the store on camera he lifted his huge baggy sweater and showed me a weapon I thought was a tazer. When he got back behind the counter I threw my fountain soda at the wall and walked out to my awaiting friends I got in passenger seat he charged after me again came outside opened up my passenger door and said why are you running and proceeded to mase me and all 3 of us jumped out my 2 friends were extremely confused and upset he didnt even call the police and a year later hes still employed there and coorporate claims thr video showed him taking a picture of me and so they lied and tampered with the evidence and wont allow us in the store im referring to the store manager. I thought I had let this go and I had been going back in the store since october 1st 2023 many times ive been served by the manager but friday when I went in with my one friend she caused a scene called police kicked me out of store but I just found out they all told a straight lie. I wont stop now until shes not here anymore this is my neihghborhood for 34 years she is a liar and I will not stand back as the darkness tries to overcome the truth which is the light, beverly is the grandmother of the overnight employee named mason and shes been there 12 years so they pulled some strings and covered the truth with a straight lie 3 of us say otherwise about the camera thing he couldnt even produce a photo and why would he need to come and open my door to take a picture the store has cameras and audio

Claimed loss: MORE THAN WORDS COULD EVER DESCRIBE WAS TAKEN FROM ME THAT NIGHT

Desired outcome: I THOUGHT. IM SO UPSET ABOUT THIS I WONT STOP UNTIL THE STORE MANAGER AND MASON ARE HELD ACCOUNTABLE IF I HAVE TO TAKE THIS TO COURT I WILL I WILL ALSO JUST GET THE NEWS INVOLVED

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8:26 am EST
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Circle K Employer

I went to my normal circle k [protected] hwy 80 Phenix city Al. I paid for 20 in gas inside but when I went to pump nothing came out. I went back inside to complain and maybe move to another pump but the manager wouldn't listen to me and said what I was charge was from my bank. I wasn't complaining about the charge that was for my other stuff. She wouldn't listen and I left with no gas.

Claimed loss: My time, almost late to work because of going back in

Desired outcome: Would like an apology never been treated this way at this one and now I have to find another gas station

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4:07 am EST
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Circle K Milk 2% 1/2 gallon

On November 10th I purchased a 1/2 gallon of milk that had a use by date of December 3rd. When I opened it for a bowl of cereal it didn't taste quite right. Then I poured a glass and couldn't drink it because it was definitely sour. I have a feeling that the cooler it was stored in may have been over temp and spoiled in the cooler at the Scottsdale Rd. and Roosevelt St. store in south Scottsdale, Az. at 10:30pm. With the latest price increases on all products across the board getting spoiled merchandise is very disheartening.

Claimed loss: The cost of 1 half gallon carton of Shamrock milk.

Desired outcome: A refund or voucher to replace the milk.

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11:33 am EST
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Circle K veterans day promo

i will put it very easy to understand >>>its time to boycott your company>>reason the absolute failure of training staff. today veterans day >>i am a 69 yo viet nam veteran, went into circle k carbondale ill, for 2 coffees. approx 9 45 am. two women 1 bl. 1 wh. behind counter. wh. was involved, other standing b.sing thought bl would say something as i stood, nope bl. kid moved in front she took him ,me other called , rang up purchase of coffees, 4.00 not only were these 2 total [censored]es they did not even think to give vet discount ,even tho wearing nam vet shirt and cover. not one word of support for vets..i did get resolved>>> but your company makes billions because of the sacrifice and this is proof of the crap from your company. this vet is going to get very loud about it. whoopie a cup of coffee that costs you what a dime and you charge 2 bucks. its boycott time!

Desired outcome: boycotting your company

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Circle K In-depth Review

Overall Rating: Circle K is a convenient and reliable option for all your daily needs.

Location and Accessibility: Circle K has numerous locations across the country, making it easily accessible for customers.

Product Variety and Quality: Circle K offers a wide range of products, including snacks, beverages, and household items. The quality of the products is generally good.

Pricing and Value for Money: The prices at Circle K are reasonable and offer good value for money. They often have promotions and discounts available.

Customer Service: The customer service at Circle K is generally friendly and helpful. The staff is knowledgeable and willing to assist customers.

Cleanliness and Maintenance: Circle K stores are usually clean and well-maintained. The shelves are organized, and the restrooms are kept tidy.

Loyalty Programs and Rewards: Circle K offers a loyalty program where customers can earn points and redeem them for discounts or free items. It's a great way to save money.

Online Presence and Ordering: Circle K has a user-friendly website where customers can find information about their products and services. Online ordering is not available at all locations.

Environmental Sustainability: Circle K is committed to environmental sustainability. They have initiatives in place to reduce waste and promote recycling.

Additional Services and Amenities: Circle K provides additional services such as car washes, ATMs, and propane tank exchanges. These amenities add convenience for customers.

Pros and Cons:

  • Pros: Convenient locations, good product variety, reasonable prices, friendly customer service, clean stores, loyalty program, additional services and amenities.
  • Cons: Online ordering not available at all locations.

Conclusion and Recommendation: Overall, Circle K is a reliable and convenient option for your daily needs. With its wide range of products, reasonable prices, and friendly customer service, it provides a positive shopping experience. The cleanliness and additional services offered add to the overall appeal. However, it would be beneficial if online ordering was available at all locations. I would recommend Circle K to anyone looking for a convenient and reliable convenience store.

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Circle K contacts

Phone numbers

1877 8800 555 4647 More phone numbers

Website

www.circlek.com

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