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Caltex
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Caltex Complaints Summary

2 Resolved
125 Unresolved
Our verdict: If considering services from Caltex with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Caltex complaints 127

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3:22 am EST
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Caltex Petrol pump says is has poured petrol,but car is still empty

01 january 2024,time 18h15

lehurutshe caltex garage

north west province

i went to pour r200 as my car was almost empty, i got there and they attended me and after the car was still empty,but the pump says it has poured.

We argued,the supervisor came and said to that my car is the faulty and when i asked for the receipt,they refused, claiming powercuts has damaged the pump motherboards and the technicians are coming the following day, i demanded that they write me atleast a manual receipt,i drove to town and when i reached there,my car was empty, i had to refill at shell garage, which is only 14km away.

Claimed loss: R200 PETROL IS NOT MUCH,BUT IT'S MY HARD EARNED MONEY AND I REFUSE TO BE DUPED OR SCAMMED

Desired outcome: I DEMAND MY PETROL, TO AND FROM MY PLACE IS 26KM COMBINED TO LEHURUTSHE CALTEX, I WOULD LIKE MY R200 PETROL PLUS THE 26KM PETROL I AM GOING TO USE TO GET THERE.

Confidential Information Hidden: This section contains confidential information visible to verified Caltex representatives only. If you are affiliated with Caltex, please claim your business to access these details.

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1:54 pm EDT
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Caltex Customer service

Aduan service pelanggan caltex

60% saja sy rekemen disebabkan asst manager (puan) dan supervisor (anurat) baik. Cuma buang masa dgn isu yg timbul. Supervisor ok, asst manager ok cuma hrp pesan kpd staff kaunter jika cust ada masalah terutama berkaitan bayaran yg sangkut, staff kaunter perlu jawab dgn beradab dan bkn cara kurang ajar, sy td sampai bergaduh nak bertumbuk dah didepan cust2 lain sb sikap 1 2 org lelaki bernama abdul barr - dan wanita kaunter di dlm caltex.. Dah selesai selepas asst manager datang siap belanja subway lg, dan staff tersebut dh minta maaf.. Hrp xberulang dimasa akan dtg sb sy juga cust tetap anda. Ingat bkn stesen minyak anda saja yg ada di situ. Byk lg.

Sent from yahoo mail on android

Desired outcome: Refund my time and energy. = any form of rm that replace the time for this issues

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9:36 pm EDT
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Caltex Service

Good day

On 4/10/23 I went to the garage to buy yoghurt. When I got to the till they telling me a different price then then what I saw on the shelf. I told the cashier the price, she started swearing saying "[censored] and [censored]" she doesn't pack that and the manager was standing there doing nothing we talked to him and said he will resolve it while his cashier is making a scene swearing us and telling us we must get the [censored] out of the shop we can complain she doesn't care.

Regards

Sbongile

[protected]

Desired outcome: Customer service is essential for every business. People must know how to communicate with others

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Is Caltex legit?

Our verdict: Complaints Board's thorough examination reveals Caltex as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Caltex stands out for its commitment to quality and security. Clients considering Caltex should delve into its customer service record to gauge compatibility with their expectations.

Caltex earns 91% level of Trustworthiness

Perfect Trust Endorsement: Caltex achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Caltex. The company provides a physical address, 12 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Caltex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Caltex website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Caltex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Caltex have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Caltex and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Caltex has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 127 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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4:29 pm EDT
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Caltex Customer Service

Hi,

I would like to make a complaint about the Caltex petrol station at 445 Robinson Road West, Zillmere.

I filled up using my Ampol card at this petrol station for the first time as I usually use other Caltex petrol stations near my house.

After filling my car with Diesel, I went to pay. The gentleman serving me told me Ampol cards don't work at Caltex petrol stations. I mentioned to him that maybe a note or sticker warning customer on the pumps to say "no ampol cards accepted". He then was rude to me. I have used my Ampol card at other Caltex petrol stations for example,

Caltex at 99 Leitches Rd Cnr South Pine Road, Brendale and Caltex Warner at cnr of Samosonvale Rd / Youngs Crossing Road, Joyner.

Thanks,

John Bradley.

Desired outcome: A note / sticker to let Costumers know that this particular petrol station doesnt accept Ampol Card.

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6:41 am EDT
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Caltex Horrible service

Afternoon

After being a customer for the same garage for over 8 years as my business is around the area, caltex garage in main reef road randfontein. On friday the 11th august 2023, I was shouted at given attitude n the lady told me stupid I am because I parked in pump 1 n my fuel tank is on the other side how am I expecting her to put fuel in the car. I was very surprised as I always stop in pump 1 n iv never had a problem before, tried to explain to her that others always help me without any problems, then she raised her voice at me n told me she’s not everyone, she told me to wait for those who usually help me as she’s not gonna help me unless I move my car to next pump. She was very rude n load, I tried to get the owners but they were not around, tried to get their numbers but they said they don’t have the owners numbers. Im very disappointed n I don’t ever wanna go there ever again, they said her name is yvonne, she told me I can’t do anything as she I the supervisor there. I hope u will do something about this as this is not the right way to treat loyal customers

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10:33 pm EDT
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Caltex Food

7/08/2023, around 12pm. Bought a chicken wrap that gave me the worst food poisoning ever. Still feeling the affects today and it’s not getting any better. I inspected the best before date quite clearly before purchase and it was within the safe range. Needless to say you will need to change the dates or suppliers because I am a healthy young man that got hit this hard imagine the elderly or children.

Desired outcome: Sort your [censored] out!!

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10:51 pm EDT
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Caltex Wrongly accused of theft of petrol

Thursday June 22 2023

I bought a car 2 days ago

I went to caltex pukekohe to fuel up and the man at the counter took my money watched me go out to fourcourt an try to fuel up he then comes out and says this car owes $28 dollars because someone drove off without paying

He shows me a photo of a lady who stole the fuel and I said why should I pay for her theft he refused to give my money back and thanks to him I missed out on a days work because of this

Desired outcome: I want my money bk and for him to write apologie to my boss who thinks I made this all up

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3:55 pm EDT

Caltex Trailer Hire

I hired a trailer, which I thought I would need for 8 hours.

So I paid for 8 hours.

I did not need it for 8 hours and returned it within 4 hours.

The guy at the counter said I only needed to pay $35.00 for 4 hours.

When he went to credit me, I received no receipt at the time.

However, when I checked my credit card statement, I was charged for eight hours.

I need a refund of $25.00

Regards

Philip Clark

Desired outcome: Payment of $25.00 to my account

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5:44 am EST

Caltex Caltex Ruimsig, Cnr Hendrik Potgieter / Doreen Road, Roodepoort, South Africa

I went to fill up on Sunday, 29.01.2023 at around 8.19 am - I drive a diesel car. The petrol attendant filled up my car (it was still half full at the time), when he was finished he started behaving in a weird way, talking to another attendant for quite some time, leaving my petrol tank open. We then asked him to close it. Suddenly a pedestrian was busy with another petrol attendant at that same pump, filling a canister with fuel. My original petrol attendant then told me he had to get the slip for my purchase inside the shop as someone else had now used the pump afterwards. He came back with a slip and I paid and drove of to Harties. (a large damn about 50 Km away) There, after having stopped my car, I could not get it to start again and had to get a tow truck to get my car back to Roodepoort. Today my car is in for repairs (several thousand rand later) at my dealership as they found out that petrol had been put into my diesel car! This case will obviously be taken further as the till slip must have been fiddled with on top of everything else, trying to disguise the fact a mistake had been made as it indicated that the purchase was for diesel when it was clearly not. I am beyond angry that the carelessness of their staff has now damaged my car. I am lucky that my tank still had diesel in it otherwise the engine of my car would have completely seized! however, we have asked for their legal team to get to the bottom of this matter. Not only was my car damaged (either by mistake or willfully) the matter was further covered up by staff at Caltex - clearly falsifying the fuel slip (in the back office) as petrol had been poured into my diesel vehicle. If I had known about it straight away the car could have been towed to the dealership without the petrol getting into the fuel lines where it caused havoc! This is blatantly criminal!

Desired outcome: I require for a senior person at Caltex to contact me as I have submitted our claim to the insurance company in the meantime,

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4:21 am EST
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Caltex Bad service and discrimination

Me and my wife gave her younger brother the card to get some stuff at the caltex garage close to us. He came back with the wrong stuff. The total amount was R117. We went back and returned the goods the the shop where we found the cashier smoking dagga outside. I am 40 years old and have been seporting the caltex when I got my first 50cc motorcycle. He did not want to refund the money and said I must come back the next morning. I put all the goods back on the shelfs. Next morning n walked into a lack of interest office staff that had a word about it being to much work. The manager phoned me and said he will refund me but I am not welcome there anymore. Shocking service. As a local member of the nabourhood I walked past the garage a couple of days later and had a conversation to one of the petrol adendants. The office staff came out and told me too voetsek and said they are going to phone the cops on me. It was so so bad for me because they did it in front of other customers. I own a house! I am not a dog that can be treated like that

Desired outcome: Caltex .Prince George Brenthurst Brakpan

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11:33 am EST
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Caltex Bad customer service

Hi, I went to my usual Caltex gas station on Te Atatu Road this morning 14/11/2022 arriving around 4:30am, I Rang the bell as no one was at the window, and it is not a self-serve station, so I had no choice but to wait. No one came to the window, so I waited then rang again still no one, I continued to ring the bell for another 3-5 min with still no one appearing. At this time another customer showed up and I let him know what was going on, he and I then spent the next 3-5 min banging on the windows, yelling out "hello" and non-stop ringing the bell.

Finally, your night shift worker came stumbling out of your staff only area looking half asleep was not wearing a name tag so I could not get his name. We said wear have you been we have been waiting a solid 10mins for you, we got no form of an apology, he just looked at us so I placed my gas order, got my gas then left. All this mucking around resulted in me arriving late for my own job and getting in trouble with my own boss.

As someone who also works in customer service this type of behavior in my opinion is just not ok.

Please contact me at - sam.[protected]@hotmail.com

Desired outcome: I would like an apology for the bad experience I had at your te atatu caltex location, and i think the man that served me need to be r trained on his duty's as a night shift worker and how customers should be treated.

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4:12 am EDT
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Caltex Bad Service

Good morning Sir/Madam

I wish to advise you of my utter disgust at the worst service received at Caltex Garage. This Caltex garage is situated at No 3, corner of Nooiensfontein and Grove Street, Oakdene, Kuils River, 7579, Cape Town, South Africa.

I asked the attendant to pour in petrol and one bottle of oil. He was struggling to open the cap to pour the oil and used the bottom part of the bottle of oil causing the can to leak. I told him that the bottle was leaking and I told him not to pour, upon which he proceeded to open the can and kept the bottle high enough to spill and of cause it did spill onto the outside of my engine.

I continued to tell him to stop and he kept pouring. I told him that I am not paying for spilled oil and then the attendant had a rude attitude telling me that I must pay. I told him that is not the way to speak to a customer. While this was happening his colleagues took (illegal/without my permission)pics of my car and I numerously asked to speak to the manager. My wife also went into the shop to request to speak to the manager and was told that the manager is only in by 09:00. I continued to tell him that I am not paying for spilled oil and he continued to give me attitude and disrespect.

I told the other attendees that I needed to go and I am not paying for spilled oil and my daughter needed to be at school and will be returning to come and speak to the manager. I just left the garage when someone shouted that the manager has arrived. I immediately turned around. I spoke to the manager who told me that he will report the employee. The manager also asked the attendant for his side of the "story" upon which the employee replied that most of the oil has been put in. Now most of the oil and all the oil is a different story. The manager told me, either pay or don't pay, but a week ago there was an incident where someone didn't pay and the police knocked on his door in the middle of the night. This to me was seen as a threat. I'm the customer. He said that in the end I must decide. At that moment my wife addressed him and he told her to keep quiet. I told him that he doesn't speak to my wife in that manner. The manager turned and walked away. I said to him I will pay for the oil which I did without receiving a slip for it. No apology from either parties.

The amount of money payable was not in question, but the fact that I had to pay for some oil poured onto my engine and outside the car is not acceptable. Secondly to have franchise owners/managers and attendants working with people daily, surely there must be training given and credentials checked when employing or allowing franchises to open. This petrol attendant was asked in front of us how long he has been working there and that the top people must deal with whether his probation will continue etc. The attendant replied two weeks. How unprofessional from this manager/owner. It makes me think that not only are the customers treated unfairly, but also the employees and this is just my opinion.

It has put such a bitter taste on the Caltex Franchise brand that I don't ever want to go to Caltex again. Right now I am at the point where I want to tell my friends and family not to go to Caltex because of the bad service.

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2:01 am EDT

Caltex Price of diesel

Diesel here in Gisborne, VIC, is a full 50c more expensive than std unleaded!

Whatever the excuse/rationalisation is (wars, supply chain costs, gov excise, whatever), not interested. Diesel is a cruder, less refined, *cheaper* version of petrol, so there is simply no logical reason it should this much more expensive.

You get the crude oil from the same place after all. It is ridiculous & quite frankly disgusting the level of price gouging that's going on. You are penalising country folks, not to mention the transport industry, who's costs flow directly onto everyone else, and whatever is left of our pitiful farming industry. Well done, you aught to be proud of yourselves, fuel companies and our illustrious government!

Desired outcome: Pass this onto your Australian site/company, as they don't appear to have a complaints page or email.Then drop the price to be in line with petrol, pure and simple.

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12:08 pm EDT

Caltex Petrol services

To whom it may concern.

I am super upset with your service today at Lynwood manor. I asked them to put petrol 93 in my kar R600.

So they did. Afterword the card machine did not want to take my payment. It kept on taking the money and then giving it back. After change card machines and everything. I Suggested that i make an instant money payment that they can use at a ATM to withdraw the money.

They did not want to they wanted me to transfer the money into an captic account with instant payment. The more I am telling them that I only have this amount in my card the more rude they are getting towards me. The manager was super rude and fursed me to take one of your employees in my kar toe the nearest Standard bank to withdraw the money. I also told him that this will make me never come to an caltex again. He told me that maybe that's a good things. (Molomo is his name).

This is unacceptable behavior towards a customer and you are chasing away clients. I have only been using Caltex for more than two years. I think it's time to make a shift after this experience.

Using my petrol to withdraw money. Then loosing my ucounts award because your card machines are not working and then having to deal with rude staff members as well.

Desired outcome: Compensation

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1:14 pm EDT

Caltex Caltex Homestead Germiston

Date:18/08/2022

time :7:05

I stopped to put fuel, my car was empty. I paid for the fuel,and drove off.

I reset my on board trip calculator and to me surprise the fuel showed zero km /100 no fuel empty warning light flashing, fuel needle dit not lift,within 4 km my car broke down no fuel!

I immediately phoned the service garage, spoke to lady saying she is the manager. I explained what has just happened, and asked her to check the cctv.She said it showed my car being filled up.I did not here a pump running! and the lady refused to give me her or the owners credentials. ease investigate as this appear to be fuel fraud taking placed.

Regard Luzaane Lombard

[protected]

[protected]@autobax.co.za

Desired outcome: fraud alert

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5:53 pm EDT
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Caltex Shadowmark

My Mazda dealer included the Caltex's ShadowMark product. It wasn't a choice, it was bundled into my new CX-5 purchase with a bunch of other dealer add-ons so the dealer could charge over MSRP. ShadowMark claims to etch in unique identifiers into the windows to make recovery of a stolen vehicle simpler. Shortly after purchasing my keys were stolen and the car taken. My insurance company paid off per my policy. Caltex coverage was for an additional $2,500. They actually requested much more documentation than Safeco did for their almost $39,000 payout and then denied claim because they said their policy doesn't cover events where the theft gains access to your keys. Given that ShadowMark doesn't prevent thefts, matter of fact a thief would not even no the car has ShadowMark, what valid argument is their for excluding coverage for a theft where the keys are stolen as well. My guess is this is just one of many exclusion criterias listed that eliminates any possibility of a payout. ShadowMark is a scam and should publicly recognized as such and Cardinaleway should have disclosed that Shadowmark nothing more than a way to sell over MSRP and did not provide any value.

Desired outcome: I'd like to see someone create a class action suit that financially penalizes this company and the dealers selling their alleged service.

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2:35 am EDT

Caltex Console operator cut off my pump

Caltex shore st west went in to put fuel in vehicle after a 5 min wait for pump to be turned on ,pump then turned off again while i was up to just $10.28 pump head nozzle still hanging out of tank was waving with arms above head for her to turn back on didnt take a bit of notice even though only one other vehicle there in the strong wind and rain .so i go inside can you put the pump back on please you just cut off my pump to the the reply you have just put fuel in yeah 10 dollar so far thats why the nozzles hanging out of my tank still i havent finnished ,why did you cut my pump off to the reply of you got fuel aleady after 5 mins off getting nowhere round in circles i go to pump fuel again ,after a few more mins for pump to restart with counter starting from scratch i put just a couple more dollars pissed from my bad interaction from this hopeless server , when i go inside shes trying to pry open the till i said what are you doing she didnt answer ,she then left the butter knife key she was trying so hard to use and started taking payments from people behind me after 2 others she served i said in 40 years of buying fuel ive vever encountered poorer service than her was she new had she just started in her role ,i had change so really didnt even need the till ,after 10 mins of stuffing around i told her she didnt get her act together im walking and giving her nothing ,meanwhile my wife 1 week old newborn baby and 2 year old are sitting in the car waiting for an outcome to this [censored] adventure ,i will deff steer clear of this crap service station .its almost funny to call it a service. non service station

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4:26 am EDT
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Caltex Public Toilet service

I went to Caltex Bulwer , Glenwood, Durban this morning to withdraw cash and buy food items.

I then asked for the loo as I needed it urgently to relieve myself and I was then told that there are no toilets for the customers. My husband decided to go inside to the Manager and was rudely told by the staff to go to and knock on the door himself as he refused to do so and told the staff to do it herself that's when she went with a terrible attitude.

I left without being helped.

As a woman I feel that my rights were violated and I received such an ill treatment from such terrible staff.

I am totally floored by such kind behavior and disappointed with the brand.

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1:18 pm EDT

Caltex I bought a ott voucher

I went to buy the voucher at exactly 18:03 07/06/2022 but this lady gave me a voucher that was printed at 16:30 and it ddnt redeem,the voucher was used .i asked for my money and the lady said to me she cant give me my money and the voucher. So clearly the voucher was used but not by me and i am suffering from someone else's doing and she was part of it.

Desired outcome: I would like a warning and my money

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1:16 am EDT

Caltex atm and manager rude behaviour

Hi, I'm Mohanabal Sivan. This morning 6/6/2022 about 12.10pm I was heading to caltex teluk air tawar. Once reach there I used atm BSN and I got torn money from the atm. I gave to the staff to reject it and said the manager couldn't accept. My point here, how I can be responsible for the torn money out from atm. So I ask the manager name to issue this at bank branch to change the money but the staff refused to give their manager name... It is so unprofessional... For me as a staff there thy should assist me on how to change this money yes which is from their lot atm... No proper customer service and the manager over there make don't know of the issue going on...

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