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Choice Home Warranty
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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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10:59 am EDT

Choice Home Warranty Plumbing

As I read all the negative complaints about Choice Home Warranty I can understand all of them. This company is truly a rip off. They are a big fraud. They will send a person out and I do belive they tell them prior to coming out to make sure its the customer fault. They are beyond horriffic. The other day Choice had someone come out to fix my garbage disposal and after discussing what was wrong they admitted that it should have been covered but since I paid already then they would only pay half. Beware this company is a rip off. Beware Beware

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Roger Hol
, US
Aug 19, 2023 2:19 pm EDT
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They did the same thing to me

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5:56 pm EDT
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Choice Home Warranty Home warranty scam

This is truly the worst company I have ever interacted with. I paid for a yearlong policy and they refuse to cover anything. On top of that, horrible customer service. Rude people who won't help at all, take days to return calls and all profess to be able to "do nothing" to help, even though they are case managers and customer service reps. I asked for a refund and they refused.

I have a leaky pipe, my policy covers the home's plumbing system. They say they don't have to cover it.

Choice home is a scam, do not be fooled by them. They will take your money and not pay to fix anything in your house.

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11:33 am EDT

Choice Home Warranty Choice will do anything to not pay a claim.

I have more stories, but this is the last straw. I just got a claim denied for replacing rollers in my dryer that were old, worn out, and causing a huge noise when operating. They denied the claim because they considered it an issue of lack of owner maintenance, per the manufacturers recommendation, and the rollers had lint on them. How many of you out there have read in a clothes dryer manual that we're supposed to get on our knees, turn the dryer upside down, get out your tools and pull a few screws, then get inside the inner workings of the dryer to ensure there's no dust, lint, hair, etc. and lubricate & clean rollers? That's right, zero. The poor tech guy that came out only charged us our deductible anyways and took the loss, saying that "it's ridiculous" and not worth his time to fight it, so he was going to be out about $100. He also confirmed that he has the most issues with Choice. Well, i did fight it on his behalf. I submitted an appeal while blasting them at the same time. Long story short, i got the guy paid. It was him getting ripped off, not me since he was so kind not to bill us for the entire job. But if i didn't just lie down like Choice apparently hopes, they would have gotten away with this. They are a scam of a company and seems like they first deny everything unless you call them on it. In 2 out of 3 of my cases, i did not win as I did with this one. I had another HW company for years before Choice with my primary home as well as some rental properties. Never had a single issue. I moved to Choice due to pricing. I will NEVER do that again. You get what you pay for. They are a scam, run very fast. At the time of my review, they have a B- rating at BBB with a pending lawsuit and over 5K official complaints filed. They also have a perfect 1-star review on BBB's site, and that's hard to accomplish. The topic of the lawsuit? Not paying claims. Check it out yourself before you buy. I promised to sway one person from signing up with Choice due to the issues i've had. If i succeed, then i've done my duty.

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Kunluo
Cambridge, US
Aug 05, 2022 11:41 am EDT

Can we get united and sue Choice Home Warranty? Anybody lead? I will follow.

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Kunluo
Cambridge, US
Aug 05, 2022 11:40 am EDT

Can we get united and sue this company?

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tomahawk
Cypress, US
Jun 10, 2021 1:21 pm EDT

What is the name of your good home warranty company?

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2:04 pm EDT

Choice Home Warranty Cancellation charges

Last May, after trying to decide which company to have a home warranty for my applianceses and A/C, I decided to call Choice Home Warranty. After being talked into a three year plan, I accepted it. One of the companies they sent for an A/C problem overcharged, but I will give them credit for corecting his overbilling. The issue is now with the cancellation of the policy. I sold my home, and I could not transfer the policy due to the reltors providing them as a sales tool. I called to cancel a three year policy. I paid $1176.00. They are refunding $305. THey told me that I am being charged for the money they paid out for the A/C and a stove repair. Orginally, I only wanted a one year policy, and I was quoted $510.00 THen they pulled the hard sell and told me that a three year policy was $392.00 each year, but I had to pay for all three. Against my better judgement, I did go with the three year plan. Now that the house is sold, I cancelled. The representative did not care, and I feel I am out the money for buying a three year policy. They do not even deserve a star. If they make a deal sound too good, it is.

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11:26 am EDT

Choice Home Warranty Spammers

Choice Home Warranty hires third-part professional spammers to send millions of unsolicited unwanted emails.
The emails have no Unsubscribe function, do not honor requests for removal, both violations of the Can/Spam Act.
I certainly wouldn't trust my biggest investment to a shady company that ignores the law and has to send millions of spam emails to drum up business.

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2:26 pm EDT

Choice Home Warranty Sending wrong companies out and having to pay fees regardless

I have had many issues with Choice Home Warranty sending out companies that are not in the speciality of fixing my problem. After being forced to pay for a $60 service charge general plumber and another time for an electrician booked to work on my hot-tub Spa with a motor problem (where no work could be done), it is obvious Choice Home Warranty profits by collecting service fees from sending out WRONG companies. The service fee goes to Choice Home Warranty and not the service company.
If this continues, I will seek appropriate legal action. I bet having to pay for airfare for the subpoena telephone/internet agent (by name/employee ID) that I spoke with to fly to Texas as a witness in Small Claims Court as to what was said on the conversation is far less than refunding me their unethical business practice of keeping the service fee for sending out the wrong company. Both the general plumber technician and the electrician that arrived had no idea that my issue was to replace a motor to a hot-tub Spa.

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whatnotme
ft, US
Aug 05, 2023 2:00 pm EDT

Choice Home warranty does not take the service fee. The service fee goes to the contractor, It helps cover gas, insurance ,etc for the contractor. Think of it more like a deductible. Lest assume

me as a plumbing contractor bill out to chw $150.00 for a sewer stoppage at a home, the customer pays a service fee of $75.00 chw owes me $75.00. The money never goes to Choice home warranty,. Now that being said they do not pay their bills so what the contractor gets for the service fee is it. The contractor is out the parts and labor above the service fee. Once the contractor is aware of the problem they are in debit . They do this all across the country.

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3:42 pm EDT

Choice Home Warranty Vendor - Fraudulent

Earlier this year, our furnace had to be replaced due to holes caused by rivets deteriorating which was allowing carbon monoxide leakage. The unit was 23 years old. Your Service Department flately refused to consider the claim. They said it was from rust and corrosion which it wasn't. There was no such thing. The furnace technician even said there was no rust or corrosion but your Service Department
wrote it down like that. I had sent in documentation showing the holes in the heat exchanger due to where the rivets deteriorated. They wouldn't take that info into consideration. I bought this warranty contract in good faith and your company is not honoring its liability.

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11:56 am EST

Choice Home Warranty Air Conditioner

Upon placing a request for service on my ac system due to continuous running, a company named Bennett & Sons in Apopka, Florida, arrived & replaced a contactor on my unit. However, the technician rewired a wire to my thermostat withour permission from Choice or myself & left us without heat in our home. When Bennett & Sons were made aware of the issue, they refused to correct whatever their technician had done by saying the unit was hot wired & it would cost me $450 to fix the heat. Now my unit is damaged & Choice will not hold their contractor responsible & reports that they do not cover wiring. Choice has told me to contact the contractor myself & tell them to have the owner call me by 4:00 p.m., today, 3/4/2020, before I took legal recourse & then promised that I would hear back from them within one hour. I heard nothing! I have pursued this matter with every department available with Choice Home Warranty with no solution other than to sue! Choice Warranty management & representatives have been instructed not to disclose any contact information to their Corporate Offices in New Jersey or names of executive officers. This company has much to desire & definitely has much to hide from the consumer. Run from doing business with this warranty company because NOW you do have a CHOICE! BUYER BEWARE!

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WhyYouAsking
Oxon Hill, Maryland, US
Oct 28, 2021 1:59 pm EDT

Same situation here re no method for escalation when their idiot claim processors prove that they can't even read the contracts. They also harass canceling customers by calling them to start new arguments. My latest harasser was I. Ruiv who called me from [protected] which is a legitimate choice home warranty contact number. They need to fire all of these 1st year law students and house slaves and get back to providing legitimate customer service and home warranty service. And these same harassers have your home address, so I'm filing charges on this because any [censored] that will call you back after you cancelled a policy will definitely be vindictive enough to show up at your home.

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6:02 pm EST

Choice Home Warranty Coverage of hot water heaters

Choice Warranty Lies
The wording regarding hot water heaters is very confusing in the Choice's Home Warranty Policy so before purchasing, I specifically asked if hot water heaters were covered. I was assured that they were so when my water heater started leaking recently, I immediately filed a claim. I confirmed once again, before making the first appointment with their plumber, that the water heater would be covered and specifically said I did not want to pay a $60 service fee if it wasn't. Again, I was assured that it was. I agreed to use their plumber, paid the $60, but when the plumber submitted that a new water heater was needed Choice denied my claim in full! I was then assigned a "case manager" to supposedly appeal to but he was very unresponsive, took hours on end to return phone calls and agreed to the original denial anyway. So much for the appeal process! After threatening with multiple bad reviews, he did come back with an offer to pay approx. 1/3 of the cost but that still left me with $650 out of pocket that on 2 different occasions I had been told would be covered. This was on top of the $60 service fee that I'd already paid. So don't waste your money on Choice Home Warranty. I've had other home warranty policies in the past that actually paid for what they say they'll pay for! I'm sorry I switched just to "save" a few bucks. As always, you get what you pay for!

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9:38 pm EST

Choice Home Warranty air conditioner heat strips

I put in a claim for the heat strips in my a/c not working. A technician came out and took picture of the evaporator coil and said that it was too dirty and that it did not allow enough air to circulate around the heat strips. He did not actually touch the dust that was on the surface of the coil, slight amount [due to the fact that I change the filter faithfully every month] a normal amount to bypass the filter. So choice decided to deny the claim saying there was not enough air flow. I hired a new technician to come and replace the heat strips, the technician said that there was plenty of airflow that was flowing across the heat strips. I then tried to call
Michael chambers so he could speak to the technician prior to replacing the heat strip, but all I got was a voice mail after trying to get a hold of him 4 diffrent times. The voice mail said he would return the call within 24 hours, but it was a week before I had contact with him. Two days later, with it being very cold out, I called the technician to replace the heater strips. I then finally got in touch with michael and he denied the claim right off, without contacting the technician that did the work for proof of the above information. I feel that because of the week it took to speak with michael the claim should be appealed after speaking with the technician that did the work, and understands the function of the system. The technician did clean the coil and said that it was just a small amount of dust on the evaporater coil, which is why the claim was originally denied. Please reconsider the appeal at this time. The technicians phone number is 813-417-1910 the claim numbers [protected]. Thank you!

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Update by Douglas Dawson
Feb 13, 2020 9:14 pm EST

I have put in three tickets for maintaining my household appliances and all three have been denied due to the small writing in the contract, information that allows them to denie almost any claim, and then they refer you to the contract when you ask why you were denied. This company is a scam in disguise, they promise you everything will be covered, but when it comes ddown to the claim it is always denied. I paid 1700.00 dollars for my warranty and so far they have not covered any claim made. I believe a law suit needs to be taken against this company.

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2:52 pm EST

Choice Home Warranty central air unit

Choice has denied many claims I've submitted. The heat in the aircon was not working, they sent a repairman out 24 hours later. My tenets have young kids and it was below freezing. The repairman came out and they denied the claim due to a "rusty" valves. A leak caused the rusty valve in the first place. This company is a disgrace! I would not recommend choice warranty to anyone!

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11:29 pm EST

Choice Home Warranty dryer repair

I had a tech come to my house to repair my dryer. Not only did he take it completely apart, just to tell me the dryer needs a belt, he has yet to return! It's been 7 days and my dryer is still dismantled and no one at your organization seems to be unable to contact the repair man. Unprofessional, incompetent, deceptive! He has my deductible, yet he hasn't done anything! It's moments like this, I really hate my husband even purchased a home warranty with you guys. My first claim and it's been the worst experience ever! So much for setting a good first impression. Customer service reps were rude and dismissive. I'm seriously begging to think the investment wasn't worth the hassle. All I needed replaced was a belt and that had yet to be done. Praying that nothing major occurs, I'd be screwed!

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4:45 pm EST

Choice Home Warranty this has been the worst experience of my consumer life.

I started a claim in October for a heating problem. The claims was promptly denied. I had to call and fight to get the claim processed. The incompetent company Choice sent out put a pump on my heating system with no pan--water ran all over my hardwood floor. I have been trying to get a response from Choice as to what they could do to help me. I have emailed and called Paula Monsalvo, our claim representative, who has stopped returning my calls. I escalated my complaint twice and still had to call back. I did finally reach a representative who offered me $100 to fix my floor. Here is the thing, if you read your contract, you will see that Choice has an absolute right to send whomever they choose to your home. And, if that repair person causes damage, then Choice is not liable. You will have to deal with the repair company yourself. If Choice wants to hold themselves harmless for damage cause by people of their choosing, then maybe you have a say as to who comes to do your repairs. What a complete and absolute waste of time this company is.

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10:39 am EST
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Choice Home Warranty telephone harassment

I asked for a quotation online by CHW. I filled out the request and gave both my email and phone numbers. I now get a minimum fof one email daily and numerous phone attacks daily from different phone numbers I have reported these phone numbers to Nomorobo and they have stopped any rings after the first one. This company is unprofessional and appears to be desperate for customers. Do NOT ask for a quotation from them. You will get harassed forever.

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4:22 pm EST

Choice Home Warranty leaking water heater claim

11/8/19 I submitted a claim for a leaking water heater to Choice Home Warranty. Claim # 7844793. Upon submitting my claim I was never told they wouldn't cover water heaters. They assigned a technician to come out and I had to pay a $45 service fee only for the technician and myself to be told they wouldn't honor the water heater. I called and they explained that a leaking water heater was not covered. I filed a complaint and never got anywhere. I would tell anyone not to use them.

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11:50 pm EST

Choice Home Warranty refuse to stop sending me advertisements

Choice Home Warranty refused to repair my A/C and we settled with understanding we would do no more business and that i would not speak of CHW in the future and CHW would not re sign me as a customer. i have asked CHW to stop sending me emails and they conitnue at this time i feel they did not abide by our agreement and if further communications from CHW I will sue in a court of law, not only for the continued harassment but also for the failure to honor prevous contract.

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8:26 am EST
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Choice Home Warranty see below

I was told on the phone that any cancellation was free, no service fee, no cancellation fee, no admin fee, nothing. Now I see it's going to cost me to cancel and I haven't even used 1 day of service. Plus I was told that "everything" was covered, only to find out that what I need repaired on the washing machine and the freezer and the refrigerator isn't covered.. This company is a scam.

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5:04 pm EST
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Choice Home Warranty dishwasher repair has taken over four months, still not working.

I submitted my first claim to Choice Home Warranty in mid-October because my dishwasher stopped working and issued a 9E code. After two weeks, they finally sent a service tecnician. Four visits later, on 12/9 he declared it fixed. I loaded it up and started it, and the 9E code came up again, and dishwasher did not run. Technician had not run a complete cycle, as the soap dispenser door was still locked closed. I reported this to the company next day, and they opened another claim, stating that there would be another $60 service call charge. I complained loudly about the second charge, and they did eliminate that. The service technician did not contact me, and did not return any calls I made to his company. Once again, I called the warranty company, and they assigned the claim to another serivce company, making an appointment for 1/3. No one showed up, and Choice Warranty made another appointment for 1/6. Again, no one showed up. I called the service company and left messages, but recieved no response. 1/8 I called Choice Warranty, they set up yet another appointment for 1/9. This time a service tech did show up and said that he had to order parts, that they should be in so he could fix the dishwasher early next week. Nothing from him by 1/20, called left message. No reply. on 1/22, I did actually get him on the phone at a job, and he said he would call me right back...that he had "nearly forgotten" about me. No callback. I called and left messages on 1/23 and 1/24, but never heard back, so I again called the Warranty company. They spoke with him and said he was waiting on parts, expecting them today, and would be out early next week to fix the dishwasher. I asked to speak to supervisor, was put on hold, then connection was broken. I called back, and had to go through the entire process again. The second person would not put me through to a supervisor, but insisted that I wait a few more days. 1/28 (now 4 months into this) still not contact from repairman . 1/30, I called him and he said that he expected delivery of parts (ordered 1/9) on Monday, 2/1, and would be out on Tuesday. Somehow I do not have faith in this promise. When I bought this policy, I was promised swift, efficient "Repair or Replace" service. If this is an example, I am canceling the balance of my policy and getting my money back. They asked me to recommend them to my friends. I don't think so!

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7:48 pm EST

Choice Home Warranty home warranty

Once they had my $2100.00, I became no more than a number. I have been taken. I paid upfront for 6 years of warranty thinking I was going to be taken care of should things go wrong in the new home I purchased. What a huge mistake! Choice warranty sales are good. The representatives make it sound like your home is cover from top to bottom. Each time a contractor arrives, they collect $60 from you, whether they can fix the problem or not. This was our experience. We ended up 'not covered' for the plumbing needed. Be sure to read what this company covers, because it is very little. When we did have a plumbing issue they claim to cover, we sat all day waiting for a technician to call on a friday. All plumbing in all sinks, tubs, and toilets were stopped. No apparent reason. Then it started to leak. To avoid damage, we had to shut off the water. 5 hours later, no word from choice warranty or their "many qualified" vendors. Now, my husband in a wheelchair and me knowing nothing about plumbing had to hire another vendor before the day ended and we were charged emergency prices.
The people at home choice were cocky, rude, and showed no concern. I spoke with melissa who told me that I might have to wait 24 hours to get a contractor out. The website states 6 hours. She also said they do not guarantee reimbursement if I hire my own out of desperation. I paid $2100 for a 6 year contract (2018-2024) thinking I was going to have help and coverage when I needed someone. Wrong I was. So, I canceled. Guess what was returned to me after all the fees and 'fast-talking'? $1058. Does the math seem right to you? It did not to me.
Run away from this company and their less than caring employees. I would give a -3 as a score if I could. I will be sure that everyone I talk to knows the truth about this company.

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5:54 pm EST

Choice Home Warranty home warranty

Deceptive. Coverage is "plumbing systems" but when you submit a cliam, they go into excrutiating questions and then do not cover the stoppage. Then I cancelled and they will hold your money for 30 days. Plus a cancellation charge. Plus your policy has a waiting period of one month (which I agree and understand), but with a claim only after 3 days, they take a full onth of their coverage fees. Sales guy said I would be "fully satisfied." I am not. Do not deal wirt these people.

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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