refused to repair
I am absolutely disgusted with the service offered by this company; I have been with other warranty companies GE and Assured and switched to Home Choice Warranty as the price for the annual contract was offered at a much lower discount than the previous companies I had, also the call out fee was half the cost; and more items in the home were covered including a limited roof leak cover. I paid the subscription fee back in February and switched my A/C units on March 22nd the units have been serviced regularly and was in fine working order; Noticed that the temp was not getting below 81 deg so called HCW who assigned a contractor whom I had to call, contacted contractor who said he was not doing any repairs and was too busy, I was then assigned another contractor who turned up and looked at just one unit 5 days later and said it was fine without checking the downstairs unit; It was the downstairs unit that actually had the problem, We had to call HCW three times to get the Tech to come back when he did eventually turn up April 7th he said that my whole unit was useless and the whole unit need replacing he would be back with a new unit after he reported to HCW, It would cost around $3, 000K In the mean time he took the Freon out of the big unit and pumped it into the small unit; Which I understood was a no no as this Freon in a unit that has failed is contaminated with humidity and can actually cause damage; I had to call HCW on the Thursday 12th to ask what was happening and they said your claim is not covered as it was a long term problem and units cannot go bad with that short of time when a policy is taken out; I explained that the unit was fine we serviced it regularly once a year how was I to know that there was going to be a problem within a few days when I switched it on; They said that they would not be replacing or repairing the unit and thank you goodbye; I called a local tech out who came out within 24 hours of calling said that there was nothing wrong with the whole unit just the dry filter needed to be replaced, he was shocked to hear what I had been told and said I had several years life in the unit; he checked the upstairs unit as well BUT found that I had an overload of Freon in the unit so had to release some and was horrified when I told him what the other Tech had done; So $400 saw two units serviced at $65.00 each a new dry filter fitted to the non working unit Freon added and I am now working fine... I feel that HCW could have done a satisfactory repair job and that I was just blown off; I feel cheated and angry at the way I have been treated I have five homes with this company and I am regretting the day I took all the contracts out after being pursued by their sales team at how great and fantastic their company was... NOT……. I urge anyone looking at this company to warranty their home, that you check everything is running perfectly and get everything certified so you have proof that your home items are in excellent working order. ELSE when you go to claim they will throw their small print at you WE DO NOT COVER PRE EXISTING KNOWN or UNKNOWN Problems….. I feel as though HCW should at least pay back my Money spent on the local tech repair minus $130 as I elected to have the units serviced, to be certain all was fine; does anyone else agree or am I the one in the wrong?
The complaint has been investigated and resolved to the customer’s satisfaction.
I can help you!
To Whom It May Concern:
The details of these situations you read on these sites are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
FRAUDULENT COMPANY
Choice Home Warranty is a total nightmare. It's been 11 days without air conditioning and over 35 calls to the company...The denied the charge once. I paid for 7 contracts totaling $7, 650.00...I asked to cancel, so they said they would fix the a/c...after 2 more days and still no decision when I call in as to IF and WHEN they are going to repair, I finally emailed and letter and asked them personally to cancel the contracts and prorate a refund. Supposedly, I was speaking to the owner, JIM REED, he said he would not cancel my contracts and I would not be getting any refunds. Three of the contracts is for over 5 years, do you think I can work with these people that long? I am disputing the charges with my credit card company and hopefully I will get some relief
You are full of it..if this was the case then why would there be so many of the same issues being written here! You guys should be put out of business and I will make sure that everyone knows how shady you guys are!
How incredibly Lame. You have posted this same canned response of every complaint I have read. Do you think that readers can't tell that it is just copy and pasted BS?
My wife was actually about to call and purchase a contract. I asked to see reviews first and we found this site. There are two reasons why we decided not to go with your company.
The first would be the common themes from complaintants. It looks like contractors are not getting paid and the company makes it difficult to get any resolution. It also looks like policy holders are denied claims where it might mbe financialy inconvenient for Choice to pay for repairs or replacement and the company hides behind complicated contract wording.
The Second and clincher would be the impersonal response from your company to every complaint that I read. It would have been better to not respond at all than with that marketing dept drivel. It tells alot about your "Comitment" to quality customer service.
does not honor contract
Choice Home Warranty makes wonderful promises in their sales pitch and doesn't live up to them in any way, shape or fashion. They are a scam! When you call you are put on hold for an interminable amount of time (they're hoping you will give up), then half of the time they don't have a service representative in the area so you have to find your own, pay him, and supposedly they will send you a refund. Good luck on that. I am still waiting on a refund after several calls and weeks. They keep telling me check is in the mail. The straw that broke the camel's back is my refrigerator freezer went out and once again I had to find my own repairman and after several weeks of discovery work and talks with GE, they ascertained the frig was not repairable. Not only did the company refuse to pay the initial service call, they want no part of replacing a refrigerator. They always find a loophole. You do not want to do business with this company. I am a Realtor and have done business with other home warranty companies with great success so am shocked at the lack of integrity in this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am so sick and tired of dealing with Choice and cannot wait to resolve the two issues I currently have - so I can drop this company for good. I read the comments above, in one they say 'Choice has a loophole for every item in your house'. This is so true. The issue with my a/c was originally misdiagnosed by their contractor and I had to call (and pay for) my own. The company I called said it was a blower motor - THAT SHOULD BE COVERED! But after talking to my contractor, Choice FALSELY documented my contractors comments as saying the bad blower motor was due to a clogged condenser (my gut NEVER said that). Choice then used those lies as the basis of denying my claim. Through hours and hours of holding and numerous (7 so far) representatives - I am still fighting with Choice to do what they are supposed to do right from the start. HOW IS THIS COMPANY STILL IN BUSINESS? This is a nightmare. Their 'hold loop' is haunting me (I am on hold with them now ... it's been 30 minutes). This whole experience has put knots in my stomach. Choice is HORRIBLE.
Simply put, this company will not honor your contract. The company looks for reasons to deny your claim, and will not honor your contract even if the contractor says that the failure was due to normal wear and tear (which is specifically covered under the contract).
One of my claims was denied, not because the part wasn't covered, but because "something didn't seem right in the diagnosis."
Another claim was denied because the "part wasn't covered", eventhough they told both me and repair technician that is was covered, prior to him doing the work.
Another claim was denied because the "part wasn't covered", eventhough I purchased supplemental optional coverage the specifically provided coverage for the part.
Another claim was denied because there were some slight mineral deposits on the fixture. It did not matter that the technician told the representative that it was not the cause of failure and that is was not present at the part that failed. When I spoke with the representative, Ron, he accused the technician of lying when he said that the part failed from normal wear and tear. (He made this statement about a company that Choice recommended).
To make matter worse, this company could not find a contractor to work for them, so I had to pay out of pocket for all of these expenses, with promises of reimbursement from them.
Bottom Line - THIS COMPANY WILL NOT HONOR YOUR CLAIMS and THEY WILL NOT REIMBURSE YOU EVEN IF THEY SAY THEY WILL.
Please head my warning! I am consulting with an attorney to determine recourse. I have a recorded conversation with Ron from this last round where he asserted that the contractor was lying.
We signed up for service in 2/09 put in a claim for washing machine in 4/09. Got the run around finally fixed it on our own for 240.75. Company dishonest, they just want your money, customer service lacks, to sum it up it's a scam.
I have 2 contracts with this company -- for 2 spearate properties. On both only 1 incident each. In one case - they did not respond at all and I had to get it serviced privately. In second case - they are dancing around instead of fixing the issue. ... very bad experience.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
I am in Texas as well and this company will not honor their contract. Have sent NUMEROUS Certified Letters to no avail...PLEASE contact me...
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!
So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
i have an appliance store, choice called me to do service work i did 19 calls bought all the parts, and they rufused to pay me.this co. should be out of buss.and will be soon.
I agree with this post.
I filed for a claim on my washer on June 10, 2010. I was assigned a contractor who told me the washer needed a transmission part. He received approval, but then Choice replaced him. When I called the contractor he told me that CHW does not pay his bills. After that I was assigned many different contractors and when I waited for them to come, they never did. I complained bitterly because I have taken so much time off work and my washer has not been repaired. The company offered me a pay off five weeks ago on a rush of 15 days. Today is September 11, and the $260 check has not been received. When I called their offices September 9 and 10 the answering machine said they were closed for an computer outage. I am a director in IT at a large organization and you do not shut down a business where your commitment is to provide service 24 x 7; especially on weekdays. This is a very upsetting situation. Mr. Moss, I would be glad for you to check my claim and pay my bill. Look up Lesley King.
DON"T USE THIS COMPANY ! We are in the sunny state of Florida Hot! My wife and I had to get out of our house due to our ac broke. We got the run around, around and around with this company. They would not give us a answer. We explained that we are in Florida it's about 115 in our house. I told them this was a safety issue with the heat. They laugh . They stated that they have been busy and backed up. This was their reason for not responding 3 days. After 3 days they denied it. The first excuse was maintenance, Hold on second, they never asked me if I had any paperwork . Then they switched try to say our 20 year house it had rust on the ac unit. I asked several times if I could get a corporate phone number, they refused to give it to me ! They literaaly asked my wife to apologize to them for getting so upset on the phone for the denial. They { CHOICE HOME WARRANTY} talked to me like I was no one. This is ashame that a big company, and is allow to do this in the great land of AMERICA. I urge everyone to contact all local news, dateline etc. This is serious things happening to honest hard working people. The kicker is after I hire my own ac guy they stated this was normal wear and tear. Please think hard before you go with this company.
poor and subjective service
Choice Home Warranty has to be the absolute worst Home Service Warranty company with which to work. I purchased a home warranty for a rental property in July 2011 and have had to make service calls three (3) times to have items repaired. All three times the service coverage for the items was denied. They hide behind hidden and lengthy wording in their contract documentation in order to deny claims for services. They are difficult to deal with; not timely in their response; argumentative and fail to stand behind their product. DO NOT USE THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!
So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
contractor non-payment
Do not do business with this company! My plumbing company has been trying to get paid for over 4 months for 12 jobs we did for them totaling over $1000. We keep getting the run-around from stanley goodspeed. The contract says payment in 30 days, but you you call him he says it's more like 60 days, then the check is in the mail, then it will be a couple more weeks, etc, etc etc. This company operates under unscrupulous practices and rips off the business contractors.
We are also a small, hard-working contractor that has been ripped off by this company for $934.00. Thank you for posting this information to file complaints. We are also filing complaints with the State of Nevada. Things are tough enough without an unscrupulous scam of a company being allowed to steal from people. We agree they need to be stopped and all of us need to be paid!
In response to the comment by Choice Home Warranty:
Yes they are representative of Choice Home Warranty! Have you ever read the contract you force your service providers to sign after they have already performed services?
Here's a nice little excerpt... "Choice Home Warranty may immediately terminate this Agreement without notice to Service Provider, upon such termination all balances owed to service provider will be held in reserve for no less than 365 days, should CHW determine that Service provider caused harm to CHW by slander or Libel all balances owed to Service provider will be deemed forfeited by Service provider."
So basically Choice Home Warranty can run up a big bill with a Service provider, cancel the contract without notice and doesn't have to pay for a year or longer. Unless the Service provider tries to collect, that's "libel", and CHW doesn't have to pay at all!
Doesn't sound anything like the company you are describing does it?
Here's some more... After reading this contract and concluding that NO REPUTABLE COMPANY would word a contract in the manner that this contract is written. I decided I would decline any further work from Choice Home Warranty and not sign the contract. Then I was told by Dennis Vong (Vendor relations manager), as well as several other agents of CHW, that "If I did not sign the contract I would not get paid" for work I had already done. All work that was approved by CHW, assigned an authorization number by CHW, and properly invoiced on CHW's contractor portal!
There's a word for that... It's called Blackmail!
Choice Home Warranty is a CRIMINAL Organization hiding behind contractual law! Preying on people who couldn't imagine that CHW's level of indecency and dishonesty even existed. Well, you have done a fine job schooling them!
Signed,
One of many pissed off contractors!
Response to the Choice Home Warranty comment,
Yes they are representative of how you operate! Have you ever read the contract you force us to sign after we have already serviced your policy holders? The contract is filled with stipulations on how you can refuse payment. One in particular says, "Choice Home Warranty may immediately terminate this Agreement without notice to Service Provider, upon such termination all balances owed to service provider will be held in reserve for NO LESS than 365 days, should Choice Home Warranty determine that Service Provider caused harm by slander or libel all balances owed to service provider will be deemed forfeited"
So Choice Home Warranty runs up a big bill with a contractor and then cancels the contract. If the contractor tries to collect, that is Libel, and the balance due is forfeited. Sounds like an honest contract to me (sarcasm)!
I was specifically told by Dennis Vong, and other agents of Choice Home Warranty, that "If I did not sign the contract I would not get paid" for work already done!
That is Blackmail!
That's how you roll!
Quit blowing smoke up our Keisters!
You are a company full of Crooks!
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
unpaid bills
We have done numerous jobs for choice home warranty and were never paid. We cannot get their accounts payable rep, stanley goodspeed, to return phone calls or e-mails. We would never recommend anyone to do business with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I a new vendor but no way to sent invoice, no email like this / invoice@choicehomewarranty.com, accountpayable@choicehomewarranty.com / My time is my money and you want us to ride the clock and not get paid setting 30-60 min. to get authorization. I gave up after 10 calls. You pick up for a new account. To be forward place on hold. I see if tmcdermott@choice home warranty.com get my invoice. PS never had the homeowner do the work of calling the service company. THIS IS A FIRST. Guess if i get other call get money first give 30 min. No more then tell owner to call service company to get diagnosis. for 2nd trip due to no Phone Number straight to Authorization. Make home owner do the phone calls. We have other jobs.
Hello, everyone! I have a followup to my complaint. My name is Winsome Sears and Choice Home Warranty has finally sent a check to me for all they owed me and also for the late fees that I invoiced. Their representaive told them that Stanley Godspeed is no longer with the company and that if you are owed mmoney to contact them directly: Troy McDermott
Choice Home Warranty
Vendor Relations Manager
[protected] ext. 8248
tmcdermott@choicehomewarranty.com
Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.
Troy McDermott
Choice Home Warranty
Vendor Relations Manager
[protected] ext. 8248
tmcdermott@choicehomewarranty.com
Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
My name is Troy McDermott, and I am the new Vendor Relations Manager at Choice Home Warranty. Mr. Stanley Goodspeed is no longer with the firm, and I’d like to assist any vendors that had problems regarding non-payment with Mr. Goodspeed. Please feel free to contact me at:
Troy McDermott
Choice Home Warranty
Vendor Relations Manager
[protected] ext. 8248
tmcdermott@choicehomewarranty.com
Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.
Thank you for your understanding and giving us the opportunity to rectify your complaint.
Sincerely yours,
Troy McDermott
Choice Home Warranty
I am in contact with Mr Zitelli as well. He has my case complaint too. PLEASE contact him and lets get this business shut down!
My Name is Winsome Sears and my company is Shenandoah Applaince Plumbing & Electric in Virginia (info@shenandoahappliance.com). We are owed money from Choice Home Warranty over 2 years now. But I have been in touch with the New Jersey Attorney General's office and they are now DIRECTLY investigating the cases where before they had passed it on the the Federal Trade Commission.
I just spoke with the state attorney handling the matter and they are asking for you to contact them to file a complaint. Without that, it is only heresay. In fact, they have already been in touch with Choice Home Warranty's attorney. So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
claim denied
Been paying for coverage for months, first time we called them out, repairman said we would need to replace gas oven due to parts not being available, but Choice Home warranty denied claim. We know our appliances are older which is why we purchased home warranty. They stated they were not an atm, and are there to make money, well we did get money from us. They said that yes, they could certainly find issues to not pay a claim, in this case, older oven, and burner had a little rust on it, yes older appliances do get rust, feel very scammed. There are certainly always reasons to be dishonest in business, I think they got that one covered.
Purchased warranty June 29, 2015. Took effect 30 days later on July 29, 2015. On July 30, forced air fan in unit stopped working. Outside temps 110+ degrees during day here in Arizona. Choice sent out local tech who confirmed fan motor was out. Repairs estimated at $620.00. He called Choice and they denied claim because warranty had only been in effect 2 days. I spoke to Choice rep and he stated that motor was "obviously in process of failing before policy took effect." I told him I thought that was the reason for the 30 day waiting period. Asked for and received refund minus $50 administrative fee. Have since lodged complaint with AZ Dept of Insurance for denial of claim. Online search reveals many such complaints against Choice.
Like many other people we have had problems with Choice Home Warranty, our clothes washer broke after 18 months and we had to get 2 different Techs to come out as the first one couldn't diagnose it.
The second Tech immediately stated the motor had worn out and this meant it had to be replaced. Choice Home Warranty decided it wasn't covered as the machine must have been overloaded with clothes to wear the motor out.
When my wife complained they basically told her it was funny that the washing machine broke after 4 weeks of cover - we have spent over $1000 in cover to add additional items, I could have bought a new ashing machine for far less than this
DO NOT USE THIS COMPANY
Thank you for your review. A response like that tells alot about a company's culture. Based on the complaints on this site and the incredibly lame cut and paste response on each one from the company rep, we will not be going with Choice.
Funny cause my wife was about to call and purchase the service before I asked to look at reviews.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
Contact the NJ Attorney General's Office and file a complaint. They have a file open and are helping me with my complaint. If we all do this; we can put this company out of business.
I have Choice Home Warranty (CHW) for my home since 5/13/2009 and the warranty expires 03/13/2010 from the contract document they sent me. I had "Perfect Temperature Air Conditioning and Heating LLC" repair the air conditioning at my house on 7/1/2009. They received authorization from CHW to go ahead and do the repairs. Perfect Temperature made the repairs and billed CHW for the remainder of the service call as per authorization. CHW has not paid them as of 5/18/2010 (today). Perfect temperature sent the invoice to a collection agency to get their money and the collection agency called me to pay the remainder of the service charge. I called CHW this morning and spoke to a not very friendly customer associate (Melanie) to hear that my contract had expired and she can not talk to me about anything that had happened in the past and a manager will call me back. She couldn't transfer the call to a manager, nor help me even though I insisted that my contract had not expired and will not until 06/13/2010. She said her 'system' shows the contract expired on 05/13/2010 and the only way they can help is having a manager call me back. I am waiting for someone from CHW to call me and resolve this issue. I have spent more than a day calling different people (perfect temperature, the collection agency, chw, looking through my contracts, invoices and payments from last year etc). This is not the first time I am wasting my time after signing up with CHW to get things taken care of. They have extremely poor customer support and do not treat their customers well.
denied claims
The issue was with the downstairs HVAC unit. It was reported on Wednesday January 4th. The techs your company sent were Climate Makers in N. Charleston, SC. They identified the unit was without Freon. They needed to run a test to identify where the leak was. Your company denied paying for the test (how is it to be fixed without running the test?). I paid for the test and it was identified as the evaporator coil. CHW denied the claim stating it was the same unit as denied in June 2011 for lack of maintenance. In fact it was the downstairs unit, not the upstairs unit which was denied in June. It should be covered.
I called to determine why it was denied as CHW only sends an email stating they have information about the claim, not what is going on with the claim. This was approximately 4:30 pm on Friday January 6th. I keep receiving a telephony message indicating that the offices were closed at 6pm and to call back later. It was only 4:30pm, not 6pm ET. I later found out CHW closed the office early due to a celebration. CHW is not available on the weekend to discuss denied claims so I had to wait until Monday January 9th to speak to someone.
After being on hold for 30 min, they confirmed that it was denied due to being the upstairs unit and lack of maintenance (back from the June claim). I explained that it was the downstairs unit (as noted on the work order from the tech CHW sent) and not the upstairs unit. Your agent said they would send it for review again and I would hear back in about 2 hours. Four hours later and no contact, I called again. This time after being on hold for over 20 min, your agent said it had not been reviewed yet. I asked for a supervisor. After being on hold for 30 min the phone disconnected. I called again and after being on hold for 20 more minutes, the agent said they were still trying to get the supervisor on the phone and that the phone systems disconnects calls on hold after so long.
The supervisor got on the phone and said I needed to provide maintenance records to prove the unit had been maintained. They gave me the email address of [protected]@CHW. I sent not only the record of the last maintenance, June 2011, but I also send the comments from the work order from Climate Makers. That work order clearly states that the repair was needed due to ‘normal wear and tear’ and not from lack of maintenance. I was told it would be reviewed and I would receive a call within 24 hours.
I did not receive a call the entire next day, so I called again on the 11th. Again after being on hold for more than 15min, I got your agent. They indicated that they were waiting for the email. I said I had sent it and they said they would go check. Twenty Five minutes later they came back and said they couldn’t find it. I again gave them the email address that it was sent to. They said oh, let me check there. It was the email address your agent gave so why would they not know where to look? After another lengthy hold, he said they had it and I would get a call back in 2 hours with a decision.
After 3 hours with no contact, I called back. Another lengthy hold and I was told that it wasn’t reviewed yet and to call back later. I said it is getting close to your closing time at 6pm ET and was told they would be there until 7pm so please call back if no call by 5:30pm. I called again at 5:30pm because there was no return call by your agents. The agent told me the claim was still being denied due to lack of maintenance. I asked how this could be since it was just serviced in June and Climate Makers indicated it was not due to lack of maintenance. He said that was the decision. I asked for a supervisor. The supervisor said it was still denied even though I complied with providing proof. I asked to speak to his manager. He said he was a supervisor and I said I wanted to speak to his manager. He then transferred me a voice mail box with no greeting so I have no idea if it was a manager or not. I left a message with my claim number and situation and asked for all call back that evening. I have still not received a call back.
It is clearly evident that your company’s philosophy is to continue to deny claims until they wear down the customer and the customer just gives up. Since I needed HEAT and it had been more than a week already, I did just that and paid for the repair myself.
I wonder if you are aware of this practice and even condone it as way to avoid paying legitimate claims. The lack of response would indicate that it is precisely your goal to frustrate customers to the point they pay for it themselves. This behavior is shameful.
The complaint has been investigated and resolved to the customer’s satisfaction.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
Contact the NJ Attorney General's Office and file a complaint. They have a file open and are helping me with my complaint. If we all do this; we can put this company out of business.
I have the SAME issue going on...COMPLAIN TO THE NJ Attorney General. If enough of us do that; they may just SHUT THEM DOWN.
non payment
Choice Home Warranty has never paid for our services. We serviced one of their warranty customers to repair the HVAC system. We received the authorization, submitted our invoice and after one year of trying still haven't received any form of payment. If there are any home owners or contractors out there that would like to join me in a class action lawsuit please contact me. They have a rating of "F" from the BBB. Stay away from them or you to will be doing free work.
I would like to gather as much information possible against this company so that we can get an attorney.
The complaint has been investigated and resolved to the customer’s satisfaction.
refriderator
My refridgerator went out. I contacted choice home which sent a technicial out to my home. He came out and supposely repaired it. It was blowing hot hair the next day. I contacted ed appliances [protected] which informed me that he changed the compressor after I told him what happen and that he was out of the states. He advised me I would get a call from someone by the name of michelle. I never got that call. I contacted ed he was shock that I had not gotten a call from choice home. I called choice again because I had not yet gotten the call. The customer service rep informed me that I would get a call regarding an authorization. I still had not gotten a call. I called choice home again. The rep transfered me to the auth. Dept after I told her I had a complaint to file and needed to speak with a supv. I was transfered to the auth dept and spoke w/alex which transfered me to jonathan busby the supv. Jonathan informed me that they needed to talk to ed the technician and could not give me any information about my fridge. Like really? I ask to speak to someone higher than jonathan and jonathan quoted to me that is what they pay him the big bucks for and he is the only mgt as high as you could speak with. Where does this go from here. The customer service is very poor and they can be rude when you are trying to explain your situation not to mention all my food has ruined and I still have no refriderator. I have place a call to ed the technician and recv'd his voice mail. I left a detail message to contact jonathan busby [protected] x 8244 jonathan is not a nice person and being in a mgt position he should be willing to be understand and work with the customers expecially since I paid this contract in full.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
Contact the NJ Attorney General's Office and file a complaint. They have a file open and are helping me with my complaint. If we all do this; we can put this company out of business.
poor service
This is the absolute worst company I have ever dealt with . When First American Home Warranty raised my rates, I went shopping for a new company and found Choice. this is the biggest mistake I have ever made. My A/C has been out for over a week (in Texas, during the hottest summer on record), and the warranty company has done nothing to help me. In fact, all they HAVE done is twist the contractors words around so that they could deny my claim to get it fixed! After I offered to pay the contractor out of pocket to fix the problem, they found out that my problem had been misdiagnosed and the problem was a faulty unit, which had only been installed 14 months earlier. Now, Choice is denying my second claim because they are stating that the first problem (which never actually existed) has not been fixed. This company is not here for the consumer/home owner. Their entire goal is to take your annual fee and then deny your claims so that they don't have to spend any money to help you. This company is a huge fraud, and I cannot wait for my contract with them to be over so that I can switch to a company that actually cares about their customers.
Horrible service! My ac unit went out 4th of July, I know they would be closed. For some odd reason they sent a tech on Saturday! Only to find out the tech hire accepted the call and than was playing phone tag with the realty company (rental property we live at) After the tech hung up and we finally got a hold of him, he said he couldn't do the job! By the time we called Choice Warranty, they were closed! Guess what, no on call person either! So you would think by Monday they will have our call on top of the list! No sir they couldn't get a tech till Tuesday 7/9! That's makes it 6 days (5 days with holiday) to get a tech to come look at the ac unit. Not to mention they still have to get the part and install it, so who know how long that will take. WORST WARRANTY COMPANY OF ALL TIME! Also you would think 1st thing morning they would have someone cause they couldn't get one the day before, the tech is coming out late afternoon! WTH! Service your clients well before you go bankrupt!
Absolutely AGREE with you. We are a South Texas Service Contractor and have yet ---ever!-- to collect on 6 service calls done last year! WE WILL NEVER RECOMMEND THEM-- NEVER DO ANY MORE WORK FOR THEM--- AND FEEL SO SORRY FOR THEIR POOR CUSTOMERS!
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
Contact the NJ Attorney General's Office and file a complaint. They have a file open and are helping me with my complaint. If we all do this; we can put this company out of business.
unpaid contractor
Did two calls for Choice Home Warranty and never received payment. Contract states 30 days, Stanley Goodspeed says its 45. Well, 45 passed, and still no check. After many ignored calls and emails, he finally called and said to wait another 10 days. He is one of the biggest liars in the business. He has until Sept 16th, at which point the customer will be receiving an intent to file a mechanics lein on her property (since this where the work was complete). I will also file a motion with the local court to allow our company go retrieve our material we used to repair the system. Done just stop with the calls if you are owed money by these scammers! Use ALL of your legal rights. You have every right after day 30 (as the contract states payment within 30 days) to go after the homeowner for the money!
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to join a class action lawsuit. CHW has denied my A/C claim
I signed up with choice home warranty I put in my first claim and it was denied and they didn't pay the company who came out the company who came out only wanted a debit or credit card no checks because they probable knew that they will not get paid so they took the money from my card to come out and check my air conditioner choice home warranty sent this company to me so they are probably in business together so not only did I not get my air conditioner fixed but I also got a bill from the service company that's just so nice of this scam company I hope they rot in hell
Any contractors working in Texas having problems with Choice Home Warranty? If so, please give me a call at [protected]. I'd like to find out more about what is going on. Thanks, George
It's been about a FULL YEAR since I've done work for Choice Home Warranty (CHW) and have NOT gotten paid one red cent! First I was going back and forth with Stanley Goodspeed then I was informed he was no longer with CHW. After that they informed me of this "new online system" that would ensure me of some kind of payment if I sent my invoices through that system. I did so and as you guessed, still no payment. Whenever you call, (which I've just got finished doing) you get no answer! The company is a rip-off to vendors and consumers, don't use them! BEWARE!
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
Hi, I am a contractor in Las Vegas who is also owed by CHW over $ 1000 for services performed. I am thinking to take them to small claims court. Can anyone of you contractors out there advise me on how to collect my money. This people are scammers and deserve to be put in jail. Any advise is welcomed.
Do I hear "class action lawsuit" coming about with Choice Home Warranty! Our company serviced several jobs for them and have NEVER BEEN PAID either! Despite our efforts to collect payment. They even tried to say that the check was in the mail but we never received it. As far as I am concerned, that's fraud and they have certainly breached our contract! Maybe prior to 2009 there were no complaints BUT now there are plenty in 2011! Vendors Beware!
I had a big fallout with Choice Home Warranty. Basically, I got in contact with the Nevada Department of Insurance who found that CHW is NOT licensed in the state of Nevada and the underwriter mentioned in the contract does NOT exist.
I was able to get my contract cancelled and received 100% money back. I recommend everyone call your state's attorney general's office and they will guide you to the appropriate department at the state level to help you out.
This is from the New Jersey website for Choice Home Warranty:
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Choice Home Warranty's rating include:
Length of time business has been operating.
428 complaints filed against business
6 complaints filed against business that were not resolved.
Length of time business has taken to resolve complaint(s).
According to information in BBB files, the business was previously headquartered at 244 Madison Avenue in New York City. As of May 2009, that location has an unsatisfactory record with the BBB serving Metropolitan New York due to a pattern of complaints, and the business has not corrected the underlying reason for the complaints.
Prior to May 2009, BBB serving New Jersey has processed no complaints against the location in Edison, NJ.
Better yet... they try to tell you that if you say anything negative about them.. that you they have the right not to pay you at all... They are under investigation, per the NJ BBB, by the FTC... Contractors BEWARE.. We had to turn the homeowner over to collection.. we HATED doing that.. but we have to get our money for parts and labor.. and we WILL !
failure to honor contract
Do not purchase from them. They are essentially operating illegally. They do not honor claims. Plus they will not provide information to allow me to sue them in California Courts as I have not been able to get their California ID number. Trust me, do not do business with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, I'm in the process of suiting Choice Home Warranty in California Small Claims Court for refusing to cover a repair. I'm looking for any proof that CHW is doing business in the state of California. This could be either documents or written statements from any California resident or business having a current or expired contract with CHW. I've contacted the California Attorney Generals office and the Secretary of State's office and was told by the Secretary of State office that CHW is not registered to do business in California which means there is not Agent of Service for me to server. This means as a resident of California I have to prove CHW is doing and has been doing business in California. If you are willing to share any documents showing CHW is or has been doing business in California I would appreciate it. Thank you for your time.
Larry
shadrbones@verizon.net
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
They probably can't provide a number because they don't have one.
Contact the CA attorney general's office and find out what department you can file a complaint with
They were not licensed in:
Washington State (http://www.insurance.wa.gov/orders/documents/10-0199OrderreStay.pdf)
Nevada (where I filed with the Department of Insurance, just found this out last month and I am trying to get a lawsuit going against them)
unprofessional scam company
We are an HVAC company located in Columbus Ohio. We were contacted by Stanley Goodspeed of Choice Home Warranty to service their customer in our service area which we did. We were given an authorization number and proceeded to do the work. We have not received payment for the services and it has been over 45 days which is the terms that Stanley had said we would receive our check by. When I contact customer service they are totally and completely incompetent as they say they cannot help me only the Accounts Payable department which only consistes of one employee, this Stanley Goodspeed who I might also mention never returns phone calls or e-mails and after you wait on hold for about 5 minutes listening to hold music you are transferred to his answering service and after you leave your message he still does not return your calls. I did look this company up on the Better Business Bureau's website and would you believe they have a "grade F" rating. That does not surprise me. It is beyond me how this company is still in business! DO NOT CONDUCT BUSINESS WITH THIS COMPANY AND DO NOT SIGN A HOME WARRANTY CONTRACT WITH THIS COMPANY. DO YOUR RESEARCH. THERE ARE MANY OTHER HOME WARRANTY COMPANIES THAT ARE LEGITIMATE AND OPERATE VERY PROFESSIONALLY AND THEIR CUSTOMER SERVICE IS VERY HELPFUL UNLIKE THIS COMPANY! THIS COMPANY IS THE MOST UNPROFESSIONAL AND INCOMPETENT COMPANY I HAVE EVER DEALT WITH AND I HAVE BEEN IN BUSINESS FOR DECADES!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, everyone! I have a followup to my complaint. My name is Winsome Sears and Choice Home Warranty has finally sent a check to me for all they owed me and also for the late fees that I invoiced. Their representaive told them that Stanley Godspeed is no longer with the company and that if you are owed mmoney to contact them directly: Troy McDermott
Choice Home Warranty
Vendor Relations Manager
[protected] ext. 8248
tmcdermott@choicehomewarranty.com
Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
My Name is Winsome Sears and my company is Shenandoah Applaince Plumbing & Electric in Virginia (info@shenandoahappliance.com). We are owed money from Choice Home Warranty over 2 years now. But I have been in touch with the New Jersey Attorney General's office and they are now DIRECTLY investigating the cases where before they had passed it on the the Federal Trade Commission.
I just spoke with the state attorney handling the matter and they are asking for you to contact them to file a complaint. Without that, it is only heresay. In fact, they have already been in touch with Choice Home Warranty's attorney. So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
e-mail: e-commerce@dca.lps.state.nj.us
The BBB of New Jersey told me that they are under FDC investigaton... they have had 533 ! complaints... Vendors and Customers BEWARE!
dishonest sales & uncovered claims
I purchased a new warrantee and was informed that no claims would be covered in the first 30 days, but that full coverage would start as soon as those days were up--which we understood and were fine. Six weeks later the A/C unit went out, so we submitted a claim, only to be told that there was a new policy in place that no claims were covered for days 0-30 and only $200 would be covered between days 31-60. No where is this in the service agreement terms and conditions. Based on the info in the agreement, we should have been fully covered, yet they refused to cover more than $200 and would not even discuss the discrepancy between their written terms and conditions and what was repeatedly parrotted in the many hours I spent on the phone trying to find out why the repairs would not be covered. I even sent back to them the official service agreement I received from them and they just called it a clerical error on their part, refused to acknowledge the misrepresentation of the policy by their sales staff and legal documents, and told us we were SOL even if we waited until after the 60 days to have the repair done. This was blatant misrepresentation of the policy terms and disregard for the service agreement. During our many conversations with company representatives they would cite particular elements of the terms as justification for refusing coverage while ignoring the other aspects of the terms and conditions that actually indicated that our repair should have been covered, in the end, relying on the unwritten policy as their ultimate justification regardless of the official written terms and conditions. Our response was to cancel our policy and move on, paying for the repairs out of pocket wiht a non-affiliated technician since it would cost us the same. This is an incredibly dishonest company that outright refused to abide by their own service agreement. I highly recommend against buying a home warranty from them. You've got to be better off elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam-tastic company
CHW is home of the swindlers; they strive everyday from 8-7 to steal customer money. We have been signed on with them for about 5-6 months, and on our very first claim they deny with various changing excuses. Our A/C needs to be replaced, ASAP because of the 100+ degree weather here, yet Choice Home Warranty likes to drag the issue out to over 2 weeks now, each week a different excuse for why they can't cover this claim. We provide sufficient evidence for their "maintenance documents, " but they insist we mail it to Corporate, which takes around a month to just review the claim! All in all, CHW is a poor company with horrible and rude customer service. I would not advise ANYONE to ever sign on with this company, and even have a firm belief that CHW should not even be allowed to operate business. After waiting 2 weeks on hold, we are finally forced to dish out the whole $3, 000 it will take to fix our A/C, all because Choice Home Warranty sits at their desk collecting premiums and facebooking all day long, with no care for their customers. Scam away CHW, scam away!
The complaint has been investigated and resolved to the customer’s satisfaction.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
We have a friend who signed up with them ONE year ago.. and when she had a claim.. they denied it.. demanding maintenance records.. which she produced.. and she was still denied.. This company is a SCAM... for the contractors as well as for the customers.. STAY AWAY !
timeliness of service
My AC upstairs went out and so I called the claims dept to file a claim. They said they would have a technician get back to me shortly. A day passed and no word. Called back and was told they were still looking for a technician. Another day passed. Day 3, called back, and was told they can't find a technician. Escalated to supervisor and was given the run-around as to why they couldn't find a technician. Because they couldn't find one that would honor their contract (i.e. the technician wanted to charge the consumer up front and let the consumer seek reimbursement from Home Choice). Finally, after much aggravated calling, they found me a technician. The technician called me to set up a time and told me I would be responsible for paying all the fees up front and seeking reimbursement from Home Choice, which is a direct contradiction from what I was told. When I asked why I had to pay more than my $65 deductible, I was told because the home warranty companies and this one in particular, are unreliable to pay the contracted technician. They look for any excuse not to pay. Day 4, still no technician, still no fixed AC. Temps above 87 up stairs with an 11 mo. old baby. This company is a fraud. Their customer service is a joke. One lady didn't even know what a call log is. They say they will call you back and never do. Stay away from this company. They are a major fraud!
none payment
I am a licensed contractor in Heating, Air conditioning and appliance reapair. I signed on with Choice home warranty about a year ago. They sent me to a job, And I got an approval over the phone to do the work. After about 30 days, I didnt recieve payment for the job. I called them to see what had happined. There office told me that I never filled out there contractor application agreement. "Funny", they where able to send me to do a job and do work. But when its time to pay, I dont exist!?!... After 5 months I did get payment. After all that, I didnt care about doing any work for them. I got a call from the contractor relations guy in january to see if I can still service there calls. I reluctantly agreed, the rep told me it was not normal and I would be payed regularly every 45 days. Its now May and am getting payments from January. I had parts I had to order for there jobs and never did because I was waiting to see if they would pay. To bad for the poor customer that pays for a policy and has to be put on hold because the contractor dosnt know if he will get payed. I have terminated all relationship with them and called every one of those customers and explained what was going on. Not a good thing for me to do, but am not gonna have the customer upset with me when its the warranty company that dosnt pay for claims.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stanley Goodspeed...yup.. that's the guy who called me too trying to pacify me... just to leave me waiting for another two weeks.. but that's alright...I just got off the phone with one of the customers.. and asked her nicely to please call choice home warranty to see why we have not gotten paid yet... I am sure that will go over well !
Call the customers to collect. they will call CHW and complain. then get promise of payment in writing signed by troy mcdermott before you agree to stop calling customers telling them how CHW refuses to pay you, leaving the responsibility to pay past due balances to the customers! Stanley Goodspeed gets pissed when you call customers but you will get paid. I DID!
home warranty
I just moved over from american home sheild to choice home warranty (chw). whart a mistake. I contacted chw on a repair on a rental. I contacted the vendor to be sent out. much to my surprise they declines my service call because they hadn't been paid by chw on previous jobs! nice start. then they gave me a second number which I called. it went to some repairman working out of his house. also disclosing that payments were very slow from cwh. the appointment was set for later in the day. the fellow never showed up at the scheduled time. call the tenant at 8pm at night and wanted to know if he could still come over. go with ahs. they are alot better although more expensive. at the end you get what you pay for.
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!
So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
breach of contract
After a year I made my first claim due to my AC not working. I had to call 4 different contractors they had asked me to call before I found one who would come look at my AC unit. All other contractors had very bad things to say ab0ut Choice Home Warranty company.
The contractor broke appointments, didn't show when he said he would and finally came in his personal truck with no company name on it, talking the entire time on his phone. After a 10 minute visit he decided he had to leave and reschedule to determine what was wrong. Again, broken appointments and finally showing up late he arrived. With in 10 minutes he informed me I needed an entirely new system. (the compressor is only several years old).
For the next week I supplied all information requested by Choice Home Warranty Company with regard to the AC system. Maintenance records, service calls over the years etc. I was finally told they feel I had a pre existing condition when I entered into the contract over a year ago. I supplied documents showing annual mainentance to the contrary and with no leak issues. This is a company who has an "F" rating with Better Business B. and yet stays in business. Let's see how they fair here in Maryland with our laws on companies who do business like Choice Home Warranty Company.
. Oh Yea "Have a Great Day", they love to say that as they screw you.
BEWARE! I know this company appears tempting because of the lower rates. I fell for it and got a major screw job. They will honor the small claims. But once a big one comes, they will flat out refuse to pay. You will hear one of these two excuses, "pre-existing condition" or "failure to provide proper maintenance". PEOPLE, PLEASE LOOK AT ALL THE BAD REVIEWS. And if that's not enough to convince you, even the NJ Attorney General is trying to shut them down. The company is owned by a group of slick, greasy East Coast lawyers. They know how to skirt the BBB and any small claim lawsuits. BE SCARED, BE VERY SCARED!
To Whom It May Concern:
The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.
We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.
At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.
In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.
Choice Home Warranty is always in full compliance with its terms & conditions.
If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!
Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!
So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.
Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us
About Choice Home Warranty
Most discussed Choice Home Warranty complaints
Contract / policy / companyRecent comments about Choice Home Warranty company
Contract / policy / company
State Farm
486 reviews
Discovery Health Medical Aid
216 reviews
GroveandDean
10 reviews
Anthem Blue Cross Blue Shield
55 reviews
Olympus Insurance Company
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.