Choice Home Warranty

Do not buy home equipment warranty, these companies are cheaters specially"choice home warranty"which I have, its a very bad mistake I have done, we made a claim for our ac unit two and half month ago and still did not fixed. They are cheating for customers. If you call them you have to wait at least 45 mints minimum till some one will answer, and even their customer service cannot do any thing and they were transfer my claim to case manager name called 'azfar ali' he didn't do anything as far. And he is no ware. Please be care full these companies are cheat for people.

I purchased CHW on May 30, 2020, policy#[protected] and made sure the start date was the day after my prior home warranty expired so there was no lapse in home warranty coverage. This ensured there should be no delay in coverage for any repairs with my CHW policy. I filed a claim for my AC on 6/30/2020. It took several days for a CHW assigned technician to come to service my home. He completed the repair on 7/7/2020 and initially asked me for the $65 co-pay when he discovered that CHW did not cover the claim. I ended up having to pay $175 for this service and file an appeal with CHW. Candi McCollum and Azfar Ali were the assigned case managers. I spoke to both of them and Candi asked that I provide proof of prior coverage. I provided that coverage and both managers said they would call me back. Mr. Ali acknowledged that the prior coverage proof was received and since then, despite multiple calls to them and to Customer Service have fallen on deaf ears. I want to cancel this policy and receive $110 reimbursement for this claim because it should have been covered.

I had an a/c unit that would not maintain temperature, if it was set to 75 it would run all day long and the inside temperature would get up to the mid 80's. When you make a claim it takes days for someone to come out, then they didn't even look at the correct unit. 3 weeks with no a/c trying to deal with them, I paid for someone to fix it myself and now they refuse to reimburse me because their techs couldn't find anything wrong. (The compressor was burnt out) They only have to have a tech "assigned" within 24 hours, but that "assigned" tech may not show up for a week.

The company announces and advertises that they cover all your home appliances against wear and tear, yet when requesting repair and their technician say a unit needs replacement they come saying it's a wear and tear case and not covered by the policy.

Claim #: [protected]
Policy Number# [protected]

A full refund is requested for the service that fraud company collect money against.

My air conditioner went out on Sunday July 5, 2020. I filed a claim on July
6, 2020 and has not had anything good to say about Choice Warranty since. The first thing they said was that they couldn't get a technician to my house until Friday and this was Monday with the temperature in the 90s. I told them that was ridiculous and I could get someone sooner. So they told me I could go the reimbursement route, sio I did. I had a technician out to my home the next day Tuesday. He found that the switch was burned out on the condensation pump. once I told CHW the problem they started dragging their feet and would not approve me to have the pump replaced. After several days, they pulled out this oaper that I had never seen with things that they don't approve saying that I had a power surge that why the switch burned out. My technician said no these switches just burn out from age. I appealed their decision but didn't get any good results. I got a rude Case Manager who already had her mind made up before talking to me.

I have contacted chw customer service as my toilet was not draining out based on the policy coverage toilet was covered. When technician arrived first thing he asked for is 45 usd without even try to understand the problem. As expected he has given resolution within 5-10 mins by trying two times to drain the water from the toilet. As he knows, the policy loop holes that taking out toilet is not covered under coverage, it didn't took long time for him to reach into this conclusion and taken 45 usd. When I escalated the case, case manager instead of hearing out and showing any empathy with customer has refused to listen to me. When I asked her to speak with her manager she said, she is final authority in the company. I am wondering if I spoke to ceo of the company. If she was really ceo, than I am sorry to say she lacks basic concept of the customer service industry empthy with customer. It is easy for technician to play with known caveats of insurance and provide faulty conclusions.

Called in claim on June 4th about my air conditioner unit. A technician was sent out and told Choice I needed a motor fan. Choice approved, however, a few weeks later, another technician came out and said that was not the problem. I needed a compressor. Choice approved the installation but with 400.00 out of pocket fee. I agreed and as of July 4th, I had not heard from anyone about the progress of the installation. I called Choice and was told the technician was suppose to pick it up. My main problem with everything is that no one keeps the customer informed of what's happening. The only time I got a respond to anything was when I called. I finally complained to BBB and Choice said they did what they were suppose to do. There was no explanation, excuse or anything about the length of time I had been waiting during the hottest times of the year. However, after my complaint to BBB, I received an email from Choice saying I would have to pay more than 1500.00 for the replacement. I assume that was in retaliation for contacting the BBB. I told them to cancel the contract because I can almost buy a new unit for the amount they want to charge me. Worse experience ever! No more warranty companies for me

These guys are absolute fraud. My AC unit at home was not working and I filed a claim. They send a technician who diagnosed evaporator coil leak and performs and leak repair, which did not fix the problem. Then they sent another technician that diagnosed that it's a restriction in the sealed AC coil. Choice denied the claim stating that it's not normal wear and tear.

I called to 7/15 to file a claim to get my air conditioning repair was inform that I had to wait until 7/19 to get it fixed to contact Efficient Air directly for a sooner date. I call Efficient Air and no one would answer the voice mail or call me back. Therefore after two days I had to call another company DT Air conditioning to come and fix the problem. Choice Warranty continues to call me me to renew the service agreement I have told them I do not want the service. I also I want a refund of 172.22 for the company I had to hire to repair my air conditioning unit. Efficient Air came out 7/19 to repair the unit i informed them that no one responded to my call to cancel the appointment. I now receive and email from Choice Warranty 7/24 indicating they will be billing me 40.45 to continue the service agreement. I never agreed to continue the service agreement or to bill me. This company is a scam.

I have had choice for approx 2 years. I recently called them for an issue, it cost me $800 they covered none of it. I now have this home under contract to sell, I was going to buy the choice home owners warranty for the buyers and after I ordered it on 7/20/2020, buyers did not want so I called to cancel in the am. I was placed on hold or cut off after 13 times of calling them. I finally spoke to a resolution person to cancel. I had already paid for my original plan until the end of july. They charged my credit card $510.00. They said even though it has not been 24 hours that they will only return $416.00 they would retain the $94 balance as a cancellation fee. A cancellation fee for less than 24 hours. This should be illegal. I would not ever recommend anyone to do business with choice home warranty. The choice home warranty is a scam!

Three weeks ago, our Ac stopped producing cold air after a power outage that lasted several hours. I filed a service order online. After several hours, I received an email stating that Choice could not find a technician for our area. So I called one myself. When the technician arrived, he told me he would not work with Choice Home Warranty because the were way "too difficult" to work with. I authorized him to fix our AC unit - turned out that it needed to be replaced to the tune of $7100. I called Choice. They put me on hold for a very long time. I chose the option for them to call me back...I never received their phone call. As of this morning, July 20, 2020, still no call. So I called my bank and ordered a stop payment for the Choice charges to my account. This is hardly the first time Choice has made it difficult for us. When we first enrolled in their program, we encountered no problems. But in the last three or so years, they've gotten worse and worse. Run, do not walk, away from this company!

July 17, 2020 Client # [protected] Choice Home Warranty One week ago we came home from grocery shopping and found we had no a/c, we called our home warrants company, CHOICE, they said that since it was Fri they could not get it checked until Mon. On Mon no one showed up so we called Choice who said they did not even have a claim on our a/c so we refiled the request. They told us it would be Fri before they could get a repairman out. We live in Southeast Texas and the heat index this week was 112. We said OK because we thought we had no choice. I must mention that my husband is in his late 60's and I am 75 and we went a week in this heat. Today the repairman showed up, he said a power surge had blown out the circuit board and we needed a new circuit board and a new thermostat. Then he told us that he didn't know when he could fix it because the Corona had the parts distributers closed down. We paid his Choice Warrant service fee and he left. A few minutes later we got a e-mail from Choice that said they would not cover the a/c because the repairman had told them we had water in the unit that had caused the circuit board to short circuit. When he left we called another company because we could not stand the heat, He came out within an hour and said that a lose wire had blown a fuse in the system and there was no water in the system, no need for a new circuit board. In 45 minutes he had it fixed our a/c and replaced the thermostat. A/c is running fine and feels so good. I can only draw several conclusions from all this, 1. the first repairman lied to us and to Choice or 2. Choice uses really lousy repairmen and lied to us about the water in the unit, their reason for not paying for the repair. My advise...NEVER...buy a warrants from Choice.

I have been trying to cancel the policy and am unable to get thru
I have been on hold for over 2 hours
The 1st time I was on hold when I got thru after 2 hours thwy stated that the department had closed
Today 7/10 still on hold everal hours and cant cancel if I need to get a policy you can get right thru and they keep chargeing me

July 9, 2020

Dear Sir:

I have waited on hold for two hours for someone to answer the phone. No customer service ever returned my call or called me back or resolved the situation. The customer resolution person did nothing for me.

My air conditioner is 18 years old and is costing me money. My contract number is [protected] and cost $2000 for five years. So far, your company has done nothing for me.

I will give this company one week to replace my air conditioner. If no resolution or replacement. I will go to a lawyer and am asking for a refund of the warranty. My contract started April 3, 2020.

If no calls or call back, I am canceling the warranty.

Sincerely,

Bryon Coe
[protected]
[protected]@icloud.com

Put in a claim after a week and s half they sent out a technician. H took my $75 did not fix the problem. Hr told me he sent in his report to Choice Home Warranty for approval. I called every day for 3 days. I was told that my claim was under review and that ai would receive an email with the decision. I call again and explained that I was in a heatwave of 90+ degree weather. I was told that I needed to first pay $1, 500.98 in upgrades before the could do anything. I explained that I'm 73 years of age living on my Social Security in the middle of a Pandemic (Covet-19) and that it is so hot inside the house that I can hardly breathe. Sorry unless the money is paid first we can not help. I put my claim in on June 19 today is July 7, still battling 89degrees inside the house, without any help in sight.

Last June/2019 we were exercising problems with our central airconditioner. A technician was dispatched and evaluated the compressor was in need of replacement. Choice home warranty declined to replace it due to the unit still operating.
This June/2020 the unit completely failed. Again a technician was dispatched and determined that the compressor was in need of replacement. Choice home warranty declined the claim stating that the failure was due to"lack of customer maintenance".
Choice home warranty makes their evaluation disregarding professional findings.