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Primerica Customer Service Phone, Email, Contacts

Primerica
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2.7 107 Complaints
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Primerica Complaints 107

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10:10 am EST
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Primerica Refund of paid premiums, frauded insurance.

I signed up with Primer America about 3 years ago and I follow up around every year to make sure everything is completed. I recently had a rep look into my plans and found out that I was not signed up for the correct policy, nor was my family protected as we have been planning for. I would like to have my money back that I was paying for my policy because it was a complete fraud and scam.

Claimed loss: Investment account was never opened, and the premiums I have been paying have not been invested according to plan.

Desired outcome: to receive all the money back that I have paid into my premiums.

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5:50 pm EDT
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Primerica IBA refund

Signed up for insurance and paid for 125 in total. Couldn’t cancel it no matter what every time I try calling it didn’t go through so eventually I finally got through to a representative and I was able to cancel it but I still haven’t received the Iba refund I was told she gonna transfer to that department but everytime I try calling back it’s the same thing still haven’t received it up to this day! Sharakay Lindo

Desired outcome: Iba refund to be returned

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2:59 pm EDT
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This company is horrible, I have been waiting for my pay out for 2 weeks now. They got all the documents they need to give me the payout 2 weeks ago, and I still haven't got the check. Everyday I've called for the last 2 weeks and the agent has given me different information about when I should receive the check eveytime. No one is on the same page. I...

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Is Primerica Legit?

Primerica earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Primerica stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Primerica's reputation as a trustworthy leader in their field. Customers can rely on Primerica's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Primerica. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Primerica's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Primerica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Primerica.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Primerica as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Primerica have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Primerica and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Primerica.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Primerica.

However ComplaintsBoard has detected that:

  • We have identified high risk financial services or content on Primerica's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
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7:16 pm EDT
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Primerica Unauthorized iba chagres

I would like a refund of all payments regarding an agent fee, Dated from January 2023 - May 2023.

Do NOT charge any of my cards anymore fees but the premium for my child life insurance.

I never signed up to be an agent, in fact I only signed documents for life insurance. However, there is fees coming out of my account for a substantial amounts outside my premium. Prime America is charging both my banks- Navy Federal and Bank of America. I’m not sure why would my accounts be charged in this manner . Stop and refund my accounts.

I was told by a rep that I have an agent ID which is below:

Agent ID: EJP1D

Paris Smith

1245 Gardenia Dr.

Windsor, Pa 17366

[protected]

Desired outcome: REFUND EVERY PENNY TAKEN FROM MY ACCOUNT

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12:22 pm EDT

Primerica Wrong bank deductions during and after request to cancel policy

Hello,

I requested for a cancellation of my policy but this was not done for several months even after my agent acknowledged the receipt. I had to walk-in to my bank after an advise from a family member to request for a stop payment. I also noticed that there where some months I was double charged.(double deduction in a few)months during the period I had the insurance.

My request:

-I would like my policy payments to be checked and refund all double deductions from my accounts.

-I also want a refund for all months I was charged after I requested for a cancellation of policy from September 14 2022 till April 2023.

Attached are all my documents in regards to this request. You can contact me.

My policy number is: [protected]

Thanks

Desired outcome: -I would like my policy payments to be checked and refund all double deductions from my accounts. -I also want a refund for all months I was charged after I requested for a cancellation of policy from September 14 2022 till April 2023.

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2:09 pm EST

Primerica unaithorized credit card charges

I have been charged 25$ a month for 3 months now even though I never agreed to work for this company & in fact I did ask for my money back several times. I want my 75$ back immediately. There is no way for me to get this money back and I need it. Extremely irritating.

I was charged on 2/28/23, 1/31/23, and 12/30/22, all for 25$.

Additionally, on 12/30/22, I was charged $49. I never agreed to work for this company & I have not been ever. The representative I talked to said he would file for me to receive my money back and I have yet to get anything. I am clearly not working, nor have I ever received a paycheck. Stop charging me. I want my $124 back that is ridiculous.

Desired outcome: Please refund.

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12:12 pm EDT

Primerica Liars , scam, unauthorized credit card charges, misleading information

Hi I’m very frustrated for days now, I shouldn’t feel like this towards a job , I’m here wanting to cancel my IBA , I already canceled my POL but I been constantly contacting anyone from this business no one is helping . I’m very dissatisfied and emotional towards this. money was withdrawn from my account which I completely did not know anything about that , recruiter did not tell me anything just false hopes. I want out asap I want no account no business what ever it is and my money back.

Desired outcome: I want no account from primerica, no more sending meeting through number, I want my information out from primerica. I want my 99 dollar refunds charged to my account which I was unaware towards.

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6:09 pm EDT

Primerica IBA refund and Hiring process

I was recently "hired" at Primerica but that wasn't the plan. The person and or worker that was assigned to explain everything to me completely took control and didn't even really make me consider if I wanted the job, he started filling out a whole bunch of papers for me and just rushed through the process trying to persuade me. For the IBA he specifically told me I would get a 4-day notice to pay but now my account is overdraft, I want to cancel everything I want my money back I want my account gone. This is unbelievable, I was interviewed and hired the same day everything was rushed, and I also told him that I don't have the funds to pay for it and he still continued to passively force me.

Desired outcome: Please Refund, I literally have nothing in my account now.

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2:07 am EDT
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Primerica no contact info

You people at Primerica sends me letters telling me that you are giving my information to third parties and you give me the web pages and contact info but it doesn't help me when there is no contact or anyone answering the phones.

I lived in Arkansas when Linda Rhodes Primerica agent gave me a policy.

I am now 60 and I want to withdraw from my insurance. Way back when I talked to her she told me that I could get some of the money at the age of 60 but I cannot get a hold of you guys at the head quarters or Linda Rhodes in Arkansas.

I have an emergency and I need the money from my insurance.

HOW DO I GET IT?

Desired outcome: I would like to withdraw money against my policy [protected]

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10:08 am EDT

Primerica Application for wrong supplement insurance

In April of this year, I was referred to Pramerica to explore medicare supplement insurance. I stayed on the phone endlessly and had conversations with a primamerica representative for over a month.

My main concern was to have a supplement that would cover medications.

The represent sold me a plan. I trusted him after exploring all the other options with other companies as well.

I found out yesterday the supplement insurance did not provide prescription drugs. Rapatha is a drug I must take and now I am left with a 300.00 co-pay.

It is shameful, as I grow into my senior years it is fearful to know companies are selling policies that do not meet the needs of the aging population.

I am feeling awful, now. I feel I was manipulated and outright lied to, not good

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11:09 am EDT

Primerica Wanting my refund

Hello, I am writing to cancel my membership and want to receive my $99 back ASAP! I came into Primerica thinking I would be able to make extra money for my family but being a single mother with a baby I don't have time for zoom meeting without any distractions. I would very much appreciate a refund. Rep ID is BPL2N my email is Lesse.[protected]@yahoo.com

Desired outcome: Please refund, I'd appreciate it

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11:55 am EDT

Primerica Refund

Dear Staff,

My name is Mirlyne Chaperon. Account Description is [protected]

Fund Name is CB App C1 A

Fund Number 01710

On 3/15, Primerica withdrew the amount of 100 dollars from my account without my consent. I called to have all transactions with this company to be canceled. I would like to have the money refunded to my account as soon as possible.

03/15/2022

Hideadditional information for activity type other payment -100.00PRIMERICA01 DES:ACH DEPOSI ID:XXXXX3328 SHAPX INDN:CHAPERON MI CO...

Edit Description

activity type other payment

status type icon cleared

Cleared. Select to mark activity type other payment -100.00 PRIMERICA01 DES:ACH DEPOSI ID:XXXXX3328 SHAPX INDN:CHAPERON MI CO... as Reconciled -100.00



Type:Other paymentDescription:PRIMERICA01 DES:ACH DEPOSI ID:XXXXX3328 SHAPX INDN:CHAPERON MI CO ID:XXXXX35612 PPD

Merchant name:get more information about merchant name changePRIMERICA FINANCIAL SERVICES Select toEditthe merchant name

Merchant information:

Transaction category:get more information about transaction categorySavings & Transfers: SavingsSelect toEditthe transaction category

Print transaction details

Sincerely,

Mirlyne.

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5:26 am EDT

Primerica Policy stolen

I am the only person allowed to make changes to my policy, it was hijacked by my ex. And my name was removed from the policy as the holder, my ex has my kids and me now on a policy I started and paid for. It's a whole life policy, which I blood tested for. I would like answers and my money back. I am James Carter at 1200 Walnut Ave Baltimore MD 21229
Coach1 [protected]@gmail.com
[protected]

Desired outcome: Refund and removal

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1:32 pm EDT

Primerica IBA # is 8042A fee for $74.00

I was charge this amount to a CC that doesnt belong to me, I was told to send an email to us.iba.[protected]@primerica .com but there is no way in filling out a form, or getting any help from this email. so I just want to get this amount refunded to my friend account since I'm not doing the business anymore. The process was done in a zoom metting
I signed under Roy Maurera..

Desired outcome: Refunded the fee of $74.00

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Shar23
Somewhere Over The Rainbow, US
Mar 06, 2022 9:53 am EST

Why would you use a credit card that doesn't belong to you? That's not Primerica's fault. Seems to me like you need to pay your friend back.

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8:00 pm EDT

Primerica Life insurance-medical insirance

I purchased a supposed medical insurance thru a broker dianelys pardon who insisted the $93.55 was for the medical insurance Ambetter for my husband and I. Turnes out my medical insurance was .25 cents and the rest was for life insurance which she said came with the medical. She defrauded my husband and I. I need someone to resolve
[protected]
Evelis.[protected]@icloud.com

Desired outcome: Cancel and revoke license

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Shar23
Somewhere Over The Rainbow, US
Mar 06, 2022 9:56 am EST

Primerica doesn't sell medical insurance and your life insurance would NEVER EVER be .25cents nor would medical insurance (your statement is very confusing) this sounds like something you need to deal with with the agent's supervisor or the dept of Banking and insurance in your state.

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1:42 pm EDT
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Primerica Primerica Office

I used to work out of the office in Tucson, AZ and left a few years ago and I am now writing this leader because I believe wrong is wrong and someone should speak up for all who won't due to fear. For awhile I was afraid of speaking up because the SVP always made it clear that if anyone tried to speak against him that there was no way no anyone would win. He would always remind us during Monday meetings that he had more money than anyone of us had and he would never fail to mention that he knew higher ups. Those two things alone he said would give him an advantage over us. That office is very toxic and is very much like a cult. You are told at first to use your family and friends for appointments but if you share that your family doesn't agree with you then you are told to leave them behind. During Monday meetings you are degraded even to the point if you are married you are pinned against your spouse and fighting matches would happen and yes there were plenty of divorces happening. The SVP would always put you on the spot to leave your job and make you feel stupid if you still had a job, but if you did quit (this happened all the time husbands quitting their jobs even if they had a family to feed, but they did it because the SVP said to be coachable) then were hurting financially he would say that's your problem not mine…go get more appointments. There is alot of ethical and questionable things going on in that office. I could write a whole book worth. The SVP and his personal life in taking his team members with him to strip clubs, inappropriate verbal behavior with other female agents, and so much more. Anyone that leaves and people who are still there want to speak up but are afraid.

Desired outcome: Do the right thing and investigate that office. That office is all about using people (his agents) to make sure he doesn't go broke.

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10:42 pm EDT

Primerica Primerica $99 IBA refund

I called and emailed primerica many times and was given the run around saying the POL and IBA fee were both different departments and they didn't have a phone number for me to call to get my $99 IBA refund back that I would only have to email and wait 5-7 days for a response or for my refund to come back and I never got any response I am still waiting!

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Cesar Altamirano
, US
Oct 24, 2022 12:21 pm EDT

Me too have you gotten it yet?

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6:15 am EDT

Primerica I am requesting a refund of $99 back for POL

Please please please refund me my money back.$99 was taken out and I need it back now.I am homeless trying to gain shelter before it gets cold.

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11:47 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Primerica Complaint

Signed on through indeed paid 99 to take a test that I never took because I was in hospital now they have taken out 25.00 2 times also I want to canc I want my money returned to my account my solution number is 882fl please refund me and stop taking money from my account. I never took the test I tried call after my zoom interview and had no retrn calls

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2:41 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

James N. Cohee Birthday: 03/09/1949 S/S# last4 digits: 0334 My Rep I.D. 452KW Please refund me the money I gave you with card [protected] Experation 12/22

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Overview of Primerica complaint handling

Primerica reviews first appeared on Complaints Board on Apr 14, 2008. The latest review Refund of paid premiums, frauded insurance. was posted on Dec 5, 2023. The latest complaint Complaint was resolved on Nov 16, 2020. Primerica has an average consumer rating of 3 stars from 107 reviews. Primerica has resolved 45 complaints.
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  1. Primerica Contacts

  2. Primerica phone numbers
    +1 (888) 893-9858
    +1 (888) 893-9858
    Click up if you have successfully reached Primerica by calling +1 (888) 893-9858 phone number 0 0 users reported that they have successfully reached Primerica by calling +1 (888) 893-9858 phone number Click down if you have unsuccessfully reached Primerica by calling +1 (888) 893-9858 phone number 0 0 users reported that they have UNsuccessfully reached Primerica by calling +1 (888) 893-9858 phone number
    Claims
    +1 (800) 257-4725
    +1 (800) 257-4725
    Click up if you have successfully reached Primerica by calling +1 (800) 257-4725 phone number 1 1 users reported that they have successfully reached Primerica by calling +1 (800) 257-4725 phone number Click down if you have unsuccessfully reached Primerica by calling +1 (800) 257-4725 phone number 0 0 users reported that they have UNsuccessfully reached Primerica by calling +1 (800) 257-4725 phone number
    100%
    Confidence score
    Client Service
    +1 (800) 387-7876
    +1 (800) 387-7876
    Click up if you have successfully reached Primerica by calling +1 (800) 387-7876 phone number 0 0 users reported that they have successfully reached Primerica by calling +1 (800) 387-7876 phone number Click down if you have unsuccessfully reached Primerica by calling +1 (800) 387-7876 phone number 0 0 users reported that they have UNsuccessfully reached Primerica by calling +1 (800) 387-7876 phone number
    Customer Service
    More phone numbers
  3. Primerica emails
  4. Primerica address
    1 Primerica Parkway, Duluth, Georgia, 30099, United States
  5. Primerica social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2024
Primerica Category
Primerica is ranked 49 among 462 companies in the Insurance Services category

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