Choice Home Warranty
Reviews and Complaints

Tech came today said I need a compresser and a condenser for the other refrigerator (I have two both broke) charged me 230. And said he will be back between 6 and 7 days from now? so I am going to be without a refrigerator for another 7 days and I had to pay for the service call that lasted 5 minutes and he orders parts online? is this how appliance repair people do things now? I could have done that! why do I have a contract with choice when they dont have appliance repairs on the spot. Instead they google in front of me repairs and solutiopns and order parts? I am not going to pay 60 a month for unbelieveable poor service from you people!

I made the mistake of buying into this Choice Home Warranty. They don't mind taking your money but if your furnace goes out or your water heater leaks you are out if luck. I bought their top of the line plan. All they did was give me lip service. They did take care of my air conditioner. It was a $250 part but I still had to pay the service guy $75 for coming out. These guys have lawyers that know the system very well. In the end you will get screwed. Why do you think their ratings are so bad? I paid $2100 for this plan and you see what I got on return.

I opened a claim with Choice Home Warranty (CHW) to fix my air conditioner on March 29th, and 20 days later and 2 different technicians (HVAC and electrician) on site, the issue has not been resolved. The HVAC technician said it was the breaker, the electrician said it was the A/C unit not connecting when the power from the breaker was being relayed. I have paid the deductible twice to these two technicians and the problem has not been correctly diagnosed and addressed. My level of frustration is off the chart because I am paying and begging for support from both CHW and the contractor. This level of service is really unacceptable! I am very, very disappointed.

"Choice Home Warranty denied my furnace repair during Christmas holidays when temperatures were below freezing. My blower motor failed - a common wear and tear issue. Despite having a licensed HVAC technician provide written documentation that this was normal wear and tear (covered under warranty), they denied coverage claiming unproven "pre-existing damage."
The company admitted having no technical expertise on staff, yet dismissed a professional technician's assessment. I was forced to buy space heaters and eventually replace my entire furnace to protect my home from freezing pipes, all out-of-pocket.
Key warning signs from my experience:
• They denied coverage without proper technical evaluation
• Refused to provide evidence supporting their denial
• Dismissed licensed professional's assessment
• Made technical decisions without qualified personnel
• Left us without heat during freezing weather
Currently pursuing complaints with PA Attorney General and BBB. Consider carefully before purchasing their warranty - in my experience, they look for reasons to deny rather than cover legitimate claims."

If you're considering Choice Home Warranty, don't do it.

I have had 2 claims that I have had to file over the last 2 months.

The first claim was an electrical issue; they emailed us that the technician would be out between 7 am and 11 am. We waited, and no one showed up. I called the company that was supposed to come out, and they said that they don't work with Choice Home Warranty anymore because they are too hard and difficult to work with. I called Choice Home Warranty, and they said they would escalate the issue and get someone out within 24 to 48 hours. I received another email from a different company, and I called them right away. The technician asked what my address was, and I told him. He was over 2 and a half hours away and could not justify going that far for what they were paying him. I called Choice Home Warranty again; this time, they told me that they had a difficult time finding a technician and that if I found one, then they would credit me back, but I found out that the technician has to follow specific guidelines and if they don't, your stick with the bill. It finally took them three and a half weeks to get a technician to my home and at least me calling them over 6 times.

My second claim has not been completed as of today. I have a plumbing issue, for which I opened a claim on 11/30/24 over their automated phone system. On 12/3/2024, I called Choice Home Warranty to check on my claim. They could see it in their system, but nothing had been done with it; they escalated and said it would be 24 to 48 hours before they got a plumber out there. On 12/6/24 called Choice Home Warranty again because I had not received an email confirming a plumber was coming out. They told me that they had not found anyone yet and that I could. I stopped them right there and told them that is what I was paying them to do and to get it done. They said that it would take 24 to 48 hours; I told them that if I didn't receive an email on Monday, I was calling them back. No email on 12/9/24, called them AGAIN, and they told me that they had a difficult time finding a plumber and that if I found one, then they would credit me back. I told them that is what I pay you to do and to get it done now. they said AGAIN that it would take 24 to 48 hours to get a plumber out there. I received an email on 12/11/24, and I immediately called the phone number on the email. The plumber said that he used to work with Choice Home Warranty, but he can't trust them, he's done 5 or 6 jobs for them and has only gotten paid for two. He said they were a scam, and they rip off the homeowner and the companies that they hire; you need to get away from Choice Home Warranty. I called Choice Home Warranty and told them all the information from both claims, and they said sorry for how long this has taken. We had escalated the issues, and we would get someone out there within 24 to 48 hours. I hung up PISSED as HELL!

No offers to compensate me for the pain and inconvenience this has caused my family.

Dealing with them has been a NIGHTMARE. The customer service is unhelpful, repeating the same canned responses without addressing your concerns. They prioritize you doing the work for them over fulfilling their promises. Save yourself the frustration and wasted money—look elsewhere for a home warranty provider.

Choice Home Warranty is a scam. Avoid at all costs!

Nothing positive, just negative points. How does the Government allow a company like this to stay in business. They have it down to a science. The three "D's" of the insurance company. Deny, Delay and Defend against. They have a whole staff that will wear you down. I don't think they are allowed to do business in California but they somehow do. If they had fixed my refrigerator like they were suppose to I would not have known what crooks they were and would have renewed my policy. They would have been ahead hundreds of dollars. Still trying to get my money back.

Never ever make the mistake of signing up. It is not worth even $1. A terrible company to deal with as they will figure out 100 ways to blame you for the failure of the product and why they should not pay you. You cannot convince as they will simply hang up the phone and you will not go any further. I wish everyone will read this and avoid a nasty experience. Bottom line - if your appliances don't break, you are giving them free money, if they did, you will get reasons, still you pay them and don't get anything in return. I want to give 1 star, but this site does not allow.

I normally recommend warranty company's because they save you money. But in this care there lack of caring and incompetence deserve a bad review. I live in Florida one of the hottest states and currently its 100 degrees in day time and high 80s at night.My ac went out Sunday and I called immediately to make a claim. They responded the following day saying they couldn't get anyone out until Friday! I wasn't able to rationalize that there was no one that could come and having kids and animals I called around and found a repair on Wednesday night. I called and complained and also let them know the response time was unreasonable. What if I was elderly or had small children. I cant believe the lack of caring and I live in a small city so there should be better service available. They offered no help and nothing to try to help with bill.If one of there executives had no air I bet theres would be fixed pronto.It all comes down to money. They just dont care!

Our heat pump stopped working on July 5, 2023. We immediately filed a Claim with HCW. My husband and I are Senior Citizens and spent this past summer (the hottest on record) without air conditioning. HCW claimed they couldn’t find a Contractor for weeks. We found one on our own and paid $450 for a diagnosis. When presented with clear pictures of a leakage they claimed they needed more evidence but would not tell us or the Contractor what else they needed. At the end of the summer they finally found a Contractor who agreed with the diagnosis of the former Contractor. He presented pictures and documentation but again were told they needed “ more information “ but wouldn’t tell us what they needed. In late September I became ill and needed to heat our home. We paid out of pocket ($10,000) for a heat pump and HCW reimbursed us $100. They claimed they did not approve this although they constantly did not give us any information over constant phone calls for 3 months.

Stay away from this Company!

This is the worse company ever, it takes them weeks to send a technician out to check when you file a claim, and then it take months for them to come back to repair your item, choice home warranty claim they are the number one home warranty company, that's a lie, they are the worse by far, they dont deserve any star, but if i have to give a star by force it will be half a star.

If you want peace of mind and a company you can rely upon is not choice, dont waste your time and money, or else you will be going through what ive gone through.

Before signing up for the warranty, I was guaranteed by the sales agent that finding a technician for any home issue would not be a problem as they have contracts with many companies, didn't matter the location. This was the selling point for me as I have been unable to find a local plumber since moving into the property on 07/01/2023.

After waiting 30days before able to place a claim as a new costumer, two claims were placed on 09/19/2023, one for plumbing issues and one for the standing freezer.

I have been calling their customer service department since and receiving the same answer each time, they are still searching for a technician, please allow 48hrs.

Both Claims supposedly got escalated twice since they were opened and still no response.

Last called made was today, 10/20/2023, and still no results with the same answers, allow 48 hrs for a technician to be located for service.

I do understand I chose to buy property in a rural area, but I was led by their sales department, as I brought up the issue several times during the conversation with the sales agent and was guaranteed over and over that would not be an issue. All I have gotten is rude customer service reps telling me I just need to wait until a technician is found.

Just be honest, you don't have technicians for rural areas and stop selling the program as if you do.

FRAUDULENT COMPANY Electric issue $4 part 2" PVC male adapter I bought to fix but they sent a Electrician Without any knowledge how to turn power off

But he charged me

$75 plus tax? Just

To tell me he can't fix it. After choice, sent the electrician prior that never showed up billed me $75 over phone to have choice tell me he canceled service contract with choice. After Waited almost a month and a 1/2. To then have choice tell me my clame has been denied They're good at taking your money They take advantage of senior Citizens Totally disgusted make all my premiums on time. But when you need their help, you're denied. This company does not have your back they have only your wallet Avoid this company run away why you have a chance

Choice Home warranty does not get the appliances repaired in a timely manner! We have been waiting over 2 months to have our clothes washer repaired. The appointments we have had scheduled wind up with the service technician not coming and rescheduling anywhere from 2 weeks to a month! I find them to be very unprofessional and will be letting all the realtors I know at the association meeting not to use them for their customers!

I submitted a leaking central ac claim on 6/26/23. After a few technichian's came, one of them mentioned that i had condensation from some duct work in a totaly different are from the air handler pan leak.

I was told by soraya that they could not move forward until proof of duct modification was complete with uploaded receipt.

Even though this was a totally separate issue, i had this done and paid $650. I then submitted and then i was denied the claim to address the air handler leak by soraya, at [protected] x 3655 who said this would need to be done first to gat claim approval.

I was then denied approval due to the fact that the work and receipt was not done within a 30 day period!

no one ever told me this had to be done within 30 days. I needed to find someone to do it and i needed to come up with $650. This company is terrible - they don't care. I have approached better business bureau and consumer affairs also.

My ceiling has now collapsed due to my initial claim on 6/26/23

claim file 7/25/23. Contract and emails stated a service technician would be assigned within 24/48 hours. Mine scheduled for 11 days later. actually came 14 days later and could not isolate the problem but the dishwasher ran ok. 2 days later I ran it and the same problem cropped back up. I filed another follow up claim on 8/14 and received an email and phone call that since this was a reoccurence a service tech would be assigned right away. As of 8/19 I called again because I have not received notice of a service appointment. When I talked to the rep she tried to give me a roundabout answer and told me that my claim would again be referred to somebody and that I should receive info after that. When I complained harder she actually laughed at me. I paid for 4 years on this contract and I am convinced this company is really not worthy of being called a home warranty service.

Nothing but headaches with CHW vary pissed off. Filed a claim for a Plumbing leak,after paying $75 deductible, they would not fix it. Kitchen faucet was leaking bad, $75 deductible and I had to buy the faucet. Filed a claim for Dishwasher that wouldn't work another $75 and fighting every day for over 4 weeks and they would not replace it, but said a check for only $246 was being sent towards new one and I had to go buy one myself $468 $50 for delivery and $250 for instalation? WHAT A RIP OFF vary dissatisfied with Choice Home Warrenty. STAY AWAY FROM THEM. IT'S A SCAM

Choice #Warranty has lied to us, lied to technicians sent us false information. We’ve had two separate claim orders going on for six months. We’ve been without hot water for 6 months because they have not fixed the issue. They keep sending new technicians to get a different diagnosis, every technician even the manufacturer said it needs to be replaced. Instead of replacing it, they keep playing a game and sending a new technician. We’ve had five technicians so far said exact same thing that it needs to be replaced. They will not replace stating they needing more information.Our basement was flooded because they wouldn’t replace a sub pump. They wouldn’t give enough money to the technicians for the labor. O my coner the cost of the part. Although their motto is if we can’t fix it we will replace it. NOT TEUE! We spend every week calling and sending emails to get help with the same answers getting us nowhere if you have cheap appliances, go ahead and use the service but you have anything of quality. Beware they will not fix or replace anything that is at a higher in value. I myself have three other clients using choice that have a high end appliances, and they are having exact same problems Choice you ought to be ashamed of yourself.

Called for svc but that took 8 hours and never talked with a person
They service was set for 10 day out... (are you kidding?) and the company they chose was 1hr 21min (83 miles away) I live in the main city)

I called and called with waits of 30 to 50+ minutes before the line dropped.

The case mgr never calls back in the said 60 minutes, (she took between 3hr and one day) and she never had voice mail as she would report.

I used my own service and fought for them to pay me vis their expensive person.. but they NEVER paid.

When trying to call after the letter of no payment,,,, they NEVER picked up the phone and did not get call backs.

NEVER USE THIS COMPANY...!

Deceitful and untrustworthy company. I've put in 3 claims, all denied, but Choice offered me $200 each time as a consolation prize.
The one claim they went forward on was my stand alone freezer ( I paid extra for on the policy). Frost was building up inside, the sent a tech out and he replaced the seal. It didn't work, so he came back out 2 more times trying to adjust it. He put in to replace the unit, Choice decided to have him replace all hardware, new seal and inner door panel. When the part came to over $600, Choice offers to replace my 20.7cuft freezer with a gift card to Lowes...for $529. Wouldn't cover half the cost to replace, so I refused it. Case Manager calls and says Best Buy has an Open Box Buy for $749. I'd just have to cover the difference, plus delivery as it's an hour away. She also informed me Choice doesn't replace items of equal value, meaning just because I have a 20.7cuft, auto defrosting freezer, they can replace it with any freezer, regardless of size. First American gave me equal or BETTER when something needed to be replaced.
The salesperson use pressure tactics like only getting this special pricing thru them, right then. They also used the fact I'm a veteran and said there treat vets better than the rest.
oh yeah, wear n tear doesn't mean to Choice what the rest of the world views wear as. Also, you pay the vendor when they get to your home, not Choice. Why does this matter? Makes you liable for the vendor, meaning if they screw something up, Choice is blame free and you have to deal with the vendor. Again, First American Home Warranty, you pay First American, they deal with the vendor.
Choice is horrible, wording in the contract means you can't sue them, gotta go to arbitration...in NJ. Its a scammy company that paid lawyers a lot of money to make it near impossible to get take to court.

In spring of 2022, my AC began to fail.
I had purchased a Choice warranty when I bought the house that included coverage of the HVAV system.
I called them repeatedly to address the problem.
Choice, made 3 appt's for their techs to meet.
They never showed up.
I finally hired my own HVAC compnay.
Thery decided it was best to replace the system, which I paid for out of pocket.
I have been trying to get Choice to reimburse me ever since and they ignore me.

Choice Home Warranty is the worst company to do business with. Turns down a repair on the heating system, a covered system stating parts failed because unit wasn't flushed causing buildup. As if they could be 100% sure of why a part fails. I sent them an invoice showing flushing and maintenance was done a year and a half ago. Response, how do we know it was done correctly? They are a scam company. Won't pay for repairs under any circumstances. I wouldn't buy a policy from the company at any price, because they wont repair anything. They really are just taking peoples money and not doing what they contractually promised. Bait and switch may be an accurate description.

I have had Choice Home Warranty since 2019 and have spent couple thousands on my premiums. In April of 2024, was my first and only claim made for a plumbing leak which flooded my bedroom & bathroom. I paid on my own, a water mitigation company to clean up the mess. Contacted Choice Home Warranty and they sent a technician of their own choosing and I was required to pay the technician $60 as a deductible. The technician took photos and told me they would send it right away with a report and told me this sure looks like a valid claim. After a few weeks, got an email that it is denied. I called and said why is it denied and read him my contract under the plumbing coverage and he could not respond and said they'll send another person/company for a 2nd opinion. After waiting for couple weeks, I called and emailed numerous times and no response. I even stated on my 3rd email, that I may elect to seek legal proceedings and/or BBB. In researching their complaints and reviews, they have so many bad reviews, I'm just another victim. The only email I ever received since, is soon my warranty period will be expiring and take advantage now with a Home warranty savings ... HaHaHa!

CHOICE HOME WARRANTY IS A SCAM, DO NOT BELIEVE WHAT THEIR SALES REPRESENTATIVE IS SELLING YOU!

I purchased a home warranty for my appliances with Mathew at Choice home Warranty [protected] x 4930 & spoke with Mathew. I asked specific questions about the warranty & what it covers, I told him that I've been at my home for 18 years & I asked him that if my appliance breaks down if its still covered & he said YES! When I called to file a claim & told the claims department that my microwave vent door fell, they denied the claim & also denied refunding my premium & the $75 deductible that I paid the technician from LA Best Appliance Services [protected] (who no longer answers my calls).

Choice Home Warranty is a scam and the technicians they hire are also a scam. They told me that my claim was denied because its due to wear & tear, & I thought its exactly what I purchased, an extended warranty! They should be put out of business. I requested a recording of my call with the sales rep & they told me that I need to hire a lawyer & have my lawyer request the recording of my conversation, can you believe this SH***TTT

I called choice home Warranty on 6-10-24 to make a claim that my washer started to fill then immediately went into drain and stopped before completing the drain. I tried a couple other choices such as I was washing on towels so I tried another but it did the same thing. I called Choice Home warranty they contacted company here in Ga. that works on G.E appliances. The tech came out decided what the problems was ordered the two computer part they came 6-12-24 He came 6-13-24 he put in the parts he said it worked after he left my laundry had started build so I put on a load of clothes and again it started to fill and when it filled for no more than a couple of minutes it started to drain and stopped. my clothes are sitting i water in the machine' sure my clothes are sour and I'm afraid to open door 'm afraid that the water either will pour every where or I won't be able to open water in since 6-13-24 I called the G. E company that the tech was out of they said to call CHW I've called all day no one has returned my call or sent me a email. It has to be fixed or replaced In my contract I have a agent that I'm supposed to call only him for help with anything. He's always away from his desk and never returns my calls. . That was my reason for renewing my warranty I only had to deal with one person but so far thats not worked. Betty Rhoades policy#[protected]

They fail to comply with the warranty agreement. Samsung refrigerator freezer handle and door mechanism and ice maker delivery system broken. I paid the technician that Choice Home Warranty (CHW hereafter) sent out to fix my refrigerator. He told CHW that there was a high side Freon leak and I needed a new frig. They totally ignored their own tech and claimed it was the ice maker and Samsung had an extended warranty on that part. I told them that the ice maker worked fine it was the ice and water door switch that was broken and the freezer door.

Samsung deneighed any problem but after much delay from CHW and Samsung I finally convinced Samsung to send out their technician. He said their was no high side Freon leak and all that was wrong was the broken freezer door and a broken outside door ice maker switch.

Despite jumping through all their hoops they kept adding requirement and refused to fix my frig.

I am now trying to get a refund from my credit card company that I used to pay the premium on the insurance I bought from CHW.

In July 2023, after many problems with our refrigerator ice maker leaking and damaging our wooden floors (floors turned black from the leak), the ice maker part was no longer available and the refrigerator needed to be replaced. The policy provided for non-depreciated replacement cost, which was over $3500, but CHW's allowance was less than $1000! After many exchanges of comments about our claim, including having an attorney send a letter on our behalf, I discovered buried deep in the contract there was a $1500 limit per claim.

I then started asking for the reimbursement to be increased to the $1500 limit, but the best I could get was for an allowance from Lowe's for $1199. In the meantime, I was continuing to pay CHW $195/month since the attorney said I should keep the contract in force until it was settled. Finally, in March 2024 I received an e-mail from Lowe's providing for the $1199 funds being made available. So for 8 months I continued to pay CHW another $1560 so I could settle my claim for $1199. This doesn't include previously made payments to CHW so I could file the claim when the problem required buying another $3500 refrigerator to "replace" the broken icemaker.

As I write this negative review of CHW's handling of our legitimate claim, I increasingly become aware of how ludicrous it seems. And none of this includes the time it has taken me to pursue a resolution, or of the hardship it has brought my wife and me. The only reason I bought a home warranty in the first place was to avoid the issues and expense of a unexpected failure of some of the home ownership issues, just as most "insuring" products do across a larger group of people. In this case, it's just caused more headaches, time, and cost than self-insuring. It almost seems to me, the resolution taking so long just provided CHW with additional revenue to cover their cost.

I had the Choice Warranty for 2 years and never filed a claim. So, I decided to cancel it. I called in November 2023 and was told that I would still be covered until February 2024. They did not tell me in February they would resume the warranty charges. On February 18th, I got an email that said I was going to be charged monthly. I called immediately, but it was a Sunday, the customer service could not process the cancellation. So, I called a few days later, got transferred a couple times, the system wanted me to leave a call back number. I did, but never got a call back. I called again later and talked to a representative and was told the warranty would be canceled and February's charge refunded. A week later, I still did not see the refund on my account. So, I called again today on 2/28. The representative still tried to convince me to keep the warranty, I said I just wanted it canceled and charges refunded. He was very rude and told me there would not be a refund and hang up. I was a loyal customer for 2 years and this is how they treat me as soon as I decided to cancel the warranty. I will never do business with Choice Warranty again.

Furnace broke. Called Choice, sent their preferred tech 3 days later. Was told part is backordered. Was without heat for days in the Northeast and it's cold so I asked Choice if I can get my own HVAC and they ok'd it. My tech came immediately. Diagnosed problem, had the part in stock. Called Choice and they said I needed to cancel their preferred tech and I did, and they sent a reimbursement form. During the time that the tech went to pick up the part, i was on the phone with Choice and they kept talking about surges and that was what broke the gas valve in furnace so I wrote that in my paperwork that they required for approval. They came right back to me and denied my claim. I told them I didn't have any surges, all appliances were working in my house and I assured them that my tech said it was normal wear and tear. I have the old parts to send in to Choice for benchmarking so they can confirm it was wear and tear. They also said that since I didn't wait for their approval to do the job (which I had to do anyway because my house was freezing being without heat now for 5 days).. they were not reimbursing me. Choice Warrangy is an absolute SCAM. Too bad I didn't read all of the review on what people said about Choice and they were scammed too.

It is now 51hours since I put in a claim on my CHW regarding my furnace.

When making comments or asking for the status I get a canned message on the website and sometimes a call stating they understand my issue but I working diligently to find a technician.

Since 2/6 @ 0704 to now 2/8 1045 CST I have had the claim escalated more than 3 times and still no technician. I was GUARANTEED a technician would be contacting me within 24 hours on 2/7 - still nothing.

I have a complete listing of comments and calls from the beginning. On the last call I asked to speak to a senior manager and was told they couldn't do that. They then said they would send a message to the senior manager who would contact me.

I signed up for the home appliances insurance provided by CHOICE Company

I obtained a policy for 5 years at the time that I acquired the policy I was told a deceiving lie the sales person assured me that any of my appliances brake down including air conditioning, heating furnace, and water heater would be repaired or Replaced in the event that it can not be repaired. on or about December 2023 or January 2014 I initiated a claim on my microwave

GE profile model PT970 30in which is a wall unit combo with cooking oven

Choice sent a Sears Repair company it was determined that the microwave need it a part that was not available, choice contacted me and told me that it can not be fixed at first they said that they were going to send me a gift card

for the amount of 439.00 from LOWES store 45 miles away from where I live

they told me that I needed it to drive down there and pick up the item and install it myself or pay some one to do it I'm senior citizen and is difficult for me to carry that heavy item I found out that I needed replace the whole unit including the regular oven I called choice and told them that I had to replace everything finally they sent me a check for the amount of 667.00 us dollars

I check prices on a 30 in combo unit and the cost is about [protected] dlls

plus the installation and the delivery. I believe the Choice Company delivery deceive people so the can purchase the policy they wouldn't cover what they

advertise. Note : when you call for service they charge you deductible the repair person looks at the broken I them if the determent that it can no be fixed they obligation is to replace and install it not just leave all broke items around and expect for you to finished the job that you have paid for,

I was just wondering if one of my large item like ac unit or furnace brakes down I would be facing the same problem,

Choice Home warranty should stop deceiving the customers

and they should stop their illegal advertising.

We purchased our home 2.5 years ago with this warranty company as the company of choice.

We reported that our Oven was not functioning properly. It was not heating properly. It is a Fisher Paykel, 6 burner double oven model which few technicians will even work on. Choice homes failed twice with a "tech" they were deploying to our home. We found our own technician.

The Technician reported back that the igniter was out in one and a sensor out in another AND that the main door was not closing and sealing properly.

We had no idea about the oven door. This was part of the diagnostics. It is allowing heat to also escape.

We have been denied the replacement of the door and hinges as we did not report it with the initial claim.

How are we to know that it was not closing properly? The technician found the issue!

We are not being told that we have to file another claim, which the game will now be, let them find another incompetent technician, delay the process and take another $65 service fee from us.

I filed a claim on 12/14/2023 for a plumbing blockage leading from the washer. It is 1/22/2024 and after 5 technicians didn't show, my home is now unlivable. The smell is toxic and I can't breathe without all windows open. The company is trying to book technician number 6. After 6 weeks with no repairs, I no longer have a place to live due to Choice Home Warranty. This repair is fully covered and my premiums are all paid in full. How do I preserve my home with this awful company that can't perform?

I was a customer for over 3 years. I experienced a problem with my heating system. It was very cold outside and the furnace was out. I called choice warranty and was told I had to wait 48 hours before I could file a claim. After the 48 hours I filed a claim and then the person that was assigned to repair needed another 48 hours. After they came and evaluated the issue. I was told they could not find the part. Choice warranty stated they had to have another 48 hours to investigate. After not having a place to stay for several days, I asked another company to come to the home and check the system. As it turned out the company misdiagnosed the system. I went ahead and paid for the furnace to be repaired. I attempted to get reimbursed based on the misdiagnosis and all the days of staying in a hotel and the stress, they told me they could reimburse me 50% of my cost. This happened in November and still no reimbursement. I called again and again. Now being told I have to refile the claim under reimbursement. This is poor customer service and could never speak to a supervisor. Beware if anything gets broken under the warranty.

I had my furnace stop working. Called choice home warranty and filed a claim. I waited 5 days for them to schedule to come look at my furnace. After 5 days I Called and was told no technician would come to my location and I should find a local company to repair my furnace. Had the furnace diagnosed. Uploaded the diagnosis and the repair quote. Choice wanted a itemized breakdown of every little part of the repair into parts and labor. My local repair technician would not do this since they would not pay for the time it would take to do this. Tried to resolve this for a month with no success so I authorized the repair. I had no choice since it was just before Christmas and it was getting colder. Choice then told me because I didn't get approval before work they were denying the claim. Went through managers and customer resolution department with no success.

I have been with Choice for 7 months and my first call to get my washing machine fixed was awful. First guy came for 10 mins and said it is an electrical issue and order a mother board. The part came and did not see another service guy for over a month. This second guy says that is not the problem. He moved some hoses and took the part they order with him. This also took 15 minutes. I have tried to wash and NO this did NOT fix it at all. I still have the problem. Called customer service and spoke to 2 different people. One actually hung up on me when I asked for a supervisor. Finally the second representative stated there was supervisor available so submitted a request for the supervisor to call me back. This is the second day and NO supervisor call back. I did contact customer service again (this is my 3rd call regarding this issue) and this rep stated the request has been sent for supervisor to call me so be available when they call. They also stated that my card has expired for my monthly charge to they wanted my new expiration date. UNBELIEVABLE

For the better part of 9 months, we received calls daily, asking "when is your next available appointment time". At first I had no clue who these people were calling me multiple times a day, even after telling them to stop calling. Eventually I entertained the conversation, however once I was told they operate on a "Net Pay" system, I declined with explanation. The calls stopped for a little bit, only to pick right back up. The next time I entertained the conversation, I was told that "if approved, I could be paid as a credit card tech" and I would "be paid as soon as the jobs were completed". After being asked my rates and asking some questions myself, to understand how things would work, I decided to take the chance and see if it would work for us. There was never a onboarding process or any kind of training for the CHW/Rely vendor site, I received a one page email, somewhat explaining how to process my payments from CHW/Rely.

The first two jobs, there were a couple kinks in how I submitted my diagnosis because I was never told the do's and don'ts. However I was then told when I asked about payment, that it could take up to 48hrs. This IS NOT what I agreed to, however it was still all new, so I gave it some time. Then comes the 3rd job, which was further than I go out from my area but I took it because that is how I am. I get there, troubleshoot the exterior lights that weren't working, submit my diagnosis, only for it to be denied. Apparently "exterior fixtures aren't covered", however they still sent me out to the job, never explaining this to me. I explained that it was the wiring that was damaged, however that did not matter. So I spent 3.5hrs round trip, for pennies. I was instantly sent the link for the remaining balance of one hour, the problem is, that the rate they paid me, was much lower than my rate, which I was told I would get even though it was denied. I did a couple more jobs, however the links weren't sent out right away. I was told that it had something to do with my outlook account. I spent hours going through my email, to see if I had something locked or blocked and found nothing. I was getting all of their other emails, just not the pay link. Finally I gave them a personal email and the payments links started coming in.

Fast forward to date and I have done a total of 10 jobs, only being paid for the first 3 job listed above. On Dec 7th or 8th, I noticed a random message in my portal, telling me that they were changing my email back to the original email, you know, the one that did not work to begin with. I responded asking why they would do that without my knowledge first and that the email did not work, yet the personal email did work and things were finally working as they should. Since then, it has been a nightmare. I've been told that it would be escalated, however that never happened. I called on 12/11 asking why they would change things like they did and i was told "it will be fixed asap". I did not bother them for a week, finally calling back on 12/15. I was yet again fed some nonsense and lies again.

Here we are into this week and yesterday I was "promised" by Taylor, that I would not only receive a call by last night but I would also receive my payments last night as well, I am still waiting. I called again today and was told that Taylor was "at lunch", which is funny considering I was told their hours to speak to a live person, are 11a-4p est. Who takes a lunch for 5 hours of work. I then asked to just be patched through to a manager, the response I received was "I can submit a request and if approved, someone will call you in 24-48hrs". I have been waiting on a call from a manager, for well over 2 weeks now. They apparently called, however they called my office managers phone, said they would "call again tomorrow", never happened. Then when I called to ask why they changed the number to call, nobody could explain.

Now here I sit, having to write this complaint, when I have done everything right by them and the customers. I have been blamed for what they have messed up, IE the email change and original email issue with outlook, the phone number change etc. They have not taken accountability for anything that has happened. I assume I can give up on receiving my payments owed to me by CHW, so I will be sending the customers a bill directly and then I will put leans on their properties if needed.

What is upsetting, is the fact that I never reached out to them to obtain a workload from them. I was given a sob story about all the work orders in my area, that aren't being handle by anyone else, so I assumed this would be a great way to have additional work coming in. I was told so many conflicting things in the beginning, that then changed as we went on, only for each CHW rep, to treat me as if I am the problem or as if I am not smart enough to understand common sense. The issue was never me, it has always been CHW and their POOR lack of respect and customer service. I am a one man company, with a secretary, the money owed to us, is very much needed at the moment and even after explaining some personal reasons as to why it is so important, not a single person I have spoken to, has given a single care about anything I have told them, instead it has been broken promises and lies.