Geoffrey Insurance / Zenith Marque Insurance Services Drivers Reviews and Complaints

Latest Reviews and Complaints

Terry Aitcheson of RU

Dec 04, 2017 8:17 am UTC

Terrible experience!

I am very disappointed and regret I dealt with them and that I chose them one day.
Recently I had a car accident and called them to get their help.
It took me 40 minutes to get in touch with someone named John. He listened to me and then said that right now the company can't help me because I called during non-working hours.
Oh my god, who the heck cares? So it means if I get in trouble in the middle of the night, it means I will have to wait until morning, judging by your logic.
Of course, he didn't say anything and hung up on me. Thank you, John, for spending your time at the office on the phone, without any desire to help. Terrible.

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How responsive is Geoffrey Insurance / Zenith Marque Insurance Services's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

Keywords

car accident chose company dealt desire disappointed help hung up logic middle of the night morning named non-working hours office phone regret spending time terrible touch trouble

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Geoffrey Insurance / Zenith Marque Insurance Services has received 1 complaints on ComplaintsBoard. The first reported case, Terrible experience!, was published on Dec 4, 2017, and the most recent complaint, Terrible experience!, was posted on Dec 4, 2017.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Geoffrey Insurance / Zenith Marque Insurance Services Legit?

Geoffrey Insurance / Zenith Marque Insurance Services earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Geoffrey Insurance / Zenith Marque Insurance Services to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Geoffrey Insurance / Zenith Marque Insurance Services is known for their high standards and safety. If you're thinking about dealing with Geoffrey Insurance / Zenith Marque Insurance Services, it's wise to check how they handle complaints.

We found clear and detailed contact information for Geoffrey Insurance / Zenith Marque Insurance Services. The company provides a physical address, 10 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Geoffreyinsurance.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Geoffrey Insurance / Zenith Marque Insurance Services have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

We detected that geoffreyinsurance.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
Geoffrey Insurance / Zenith Marque Insurance Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to Geoffrey Insurance / Zenith Marque Insurance Services has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.