Chili's Grill & Bar
reviews & complaints

We sat in he bar area in a both. My son put his hand behind the booth and got a splinter under his finger nail the length of his finger nail. The manager was very rude and acted like we were bothering him. Didn't ask if my son needed anything and said "the Whole place is made out of wood" we had to take my son to the ER, where they had to separate his nail from his finger to get all of the wood out. So there would be no infection. I am very disappointed and upset. I won't go back.

India/delhi/connaught place

date of incidence 25/01/2018

1. Poor service
2. The offer mentioned on menu was not explained clearly to us.
3. When we went again to the restaurant they refuse to provide us the duplicate order.

We are so upset and feel cheated, will not visit ever again
all your good efforts of marketing are useless because your staff is dumb.

On December 30th I attempted to place an order on line for pick up. When I went to place the order i received a message saying one of my items was unavailable so I tried to find out which item but it would not show me so I canceled the order and TRIED to place my same exact 2 for $22 order but I was told that I had to get broccoli and mashed potatoes as my sides I couldn't get what I wanted. I've ordered this same meal dozens of times with no issues. I was disappointed but I went ahead and got the broccoli anyway. Once I arrived at the restaurant my already bad experience turned worse my $22 bill was over $30 when I asked why I was told because there was an up charge for my steak which I wasn't told nor was I charged extra when trying to place the online order. I asked could I have what was on the 2 for $22 menu and I was given so much attitude that I left with no food and very upset and hungry. I love Chili's and frequent several times a month I don't want to stop visiting because of a bad experience

We order from this is that was me all the time and today they were just of their game! Not only did they forget my salsa to my chips but they scammed us on the eggrolls and my Cajun pasta Was so cold that the sauce already started separating and just turning into grease or some kind of butter. We only live five minutes up the road so I know it wasn't because it was our doing. I don't usually complain but I was really hungry and I look forward to this and it's disappointing to be disappointed especially when hungry

We flew into St.Louis airport on a layover and went to eat in your restaurant.
75% of the tables weren't cleaned off. I ordered a drink and it was flat. Asked for another one and it was the same. Waitress was unfriendly. The chips were so soggy. We flew in there on the way home it looked a little better but after that experience I wouldn't go there again. I took a picture because I couldn't believe how messy it was. The date was November 6 around 930pm.
Lisa Beck

Food was cold and terrible at this location so was service and wait time.we waited an hour before food was finally deljvered to us.while our waitress did the best she could the manager and most servers stayed mostly hudled in the kitchen waiting for the orders to be filled.i know this because we were seated at the kitchen door. The 119th and Marshfield location is the worst ive seen any where...

Server was rude. When I asked for coffee she proceeded to explain that she did not want to brew a big pot just for one customer. Then she did not give one customer at our table his change back. She said no one could break a dollar. It's not the amount but the fact that she would not give a customer his change back. Gibson and university Albuquerque new Mexico location.

Terrible service 30 minutes before I got the food and the place was empty had to send back the steak twice and it was still over-cooked and Soggy and greasy raw asparagus instead of grilled sent back twice as well no comp on the meal. Didn't touch the steak or asparagus the second time they came out of the kitchen asparagus was still raw and steak was supposed to be rare and was burnt.. will never visit this franchise again this is my second experience.

10/28/2017 6:40 PM tbl 74 Tyvola 66, Charlotte NC.
waited 20 minutes for a server to welcome me
brought chips, salsa, and guacamole and Presidente Rita,
chips very oily, salsa, not much taste, guacamole not tasting good at all
Margarita, watery, very little tequila.
please note: Thursday evening, I was in the same Chili's and had a wonderful Margarita, perfect amount of tequila. I had the BBQ chicken breast and half order of ribs. All were great!

No one came back to take my food order. After another 30 minutes, I pain and left.

I would like my money back. $15.30 total.

Thank You
David Paad

Quality of food was awful. We used to love to eat there, but lately the food is awful and the place needs a good cleaning. Service was not that great either. Not enough waitresses, we had to wait 50 mins on our food, and food was served on paper in a metal tray, food needs to be served on plates. When my tray was put in front of me it looked like chickens had been scratching in it.
You need to send someone there to check the place out. Thank You . 10/28/2017

My family and I dine in to Chilis very frequent. Well tonight at the Lake Charles, Louisiana location our waiter was rude as ever. It began when the drinks we ordered were horrible so I myself switched to magaritas and my husband a coke. Then upon receiving our order, my husband had a steak that was suppose to be medium/ well but it was well done so he asked the waiter was it fried and he replied no of course and then my husband stated i think i was cause look at this steak and he goes well i guess your calling me a liar and im not a liar. Disrespectful as ever and the worst customer service. Then he never came back to refill our drinks and never came back. We been loyal customers of your chain but will never return.