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Chili's Grill & Bar
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Chili's Grill & Bar
reviews & complaints

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352 complaints
25 resolved 327 unresolved
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D
12:38 pm

Chili's Grill & Bar - my family and I ate at chilli's friday at 3:00 3:30.

We sat in he bar area in a both. My son put his hand behind the booth and got a splinter under his finger nail the length of his finger nail. The manager was very rude and acted like we were bothering him. Didn't ask if my son needed anything and said "the Whole place is made out of wood" we had to take my son to the ER, where they had to separate his nail from his finger to get all of the wood out. So there would be no infection. I am very disappointed and upset. I won't go back.

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1 comment
T
Feb 19, 2018 6:03 pm

Tell your stupid [censor] son to keep his hands where they're supposed to be, and things like this won't happen.

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S
9:30 pm
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My husband and I visited chili's for valentine's day. I chose chili's because the food was wonderful a few years ago and the portion sizes were very pleasing. I ordered salmon, black beans, rice, side order of broccoli, and 1/2 order of shrimp. What I received was a decent sized piece of salmon, rice, broccoli, kidney beans, and 5 tiny, tiny shrimp on the...

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R
5:04 am
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Chili's Grill & Bar - services

India/delhi/connaught place

date of incidence 25/01/2018

1. Poor service
2. The offer mentioned on menu was not explained clearly to us.
3. When we went again to the restaurant they refuse to provide us the duplicate order.

We are so upset and feel cheated, will not visit ever again
all your good efforts of marketing are useless because your staff is dumb.

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C
7:23 am
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I ordered the chicken enchiladas as a side in place of the black beans I ordered the asparagus. The chicken was big pieces of chicken breast very dry and not much flavor at all. The asparagus really looked like dry sticks a little bigger then spaghetti the steak knife would not cut through it. I managed to eat a little of it very poor quality for a...

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D
5:44 pm
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My wife and I were on a business trip and stopped in Ecol Florida for the night. There is a Chile's right down the street from hotel we visited. Also I would like to say I'm a Brinkley's stock holder for a number of years. We walked in at about 8 pm on new years eve for dinner and was told would be 15 or 20 minute wait.There were maybe 10-15 people waiting...

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J
3:53 pm
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It is ridiculous that the laws in florida cause Chillis lose customers! There is no education in there, rude service when informing customers that alcoholic beverages can not be taken out of the place! ridiculous because in Miami they sell weapons anywhere and they consume drugs even in public places! the general manager does not have any sense of...

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E
7:19 pm

Chili's Grill & Bar - food

On December 30th I attempted to place an order on line for pick up. When I went to place the order i received a message saying one of my items was unavailable so I tried to find out which item but it would not show me so I canceled the order and TRIED to place my same exact 2 for $22 order but I was told that I had to get broccoli and mashed potatoes as my sides I couldn't get what I wanted. I've ordered this same meal dozens of times with no issues. I was disappointed but I went ahead and got the broccoli anyway. Once I arrived at the restaurant my already bad experience turned worse my $22 bill was over $30 when I asked why I was told because there was an up charge for my steak which I wasn't told nor was I charged extra when trying to place the online order. I asked could I have what was on the 2 for $22 menu and I was given so much attitude that I left with no food and very upset and hungry. I love Chili's and frequent several times a month I don't want to stop visiting because of a bad experience

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D
7:50 pm
Verified customer This complaint was posted by a verified customer. Learn more

Chili's Grill & Bar - missing ingredients

We order from this is that was me all the time and today they were just of their game! Not only did they forget my salsa to my chips but they scammed us on the eggrolls and my Cajun pasta Was so cold that the sauce already started separating and just turning into grease or some kind of butter. We only live five minutes up the road so I know it wasn't because it was our doing. I don't usually complain but I was really hungry and I look forward to this and it's disappointing to be disappointed especially when hungry

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L
9:07 pm

Chili's Grill & Bar - dirty restaurant

We flew into St.Louis airport on a layover and went to eat in your restaurant.
75% of the tables weren't cleaned off. I ordered a drink and it was flat. Asked for another one and it was the same. Waitress was unfriendly. The chips were so soggy. We flew in there on the way home it looked a little better but after that experience I wouldn't go there again. I took a picture because I couldn't believe how messy it was. The date was November 6 around 930pm.
Lisa Beck

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C
8:59 pm
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My husband and I went too eat 11/06/17 and got two dr peppers and two old timers with cheese. Our burgers were greasy as hell and disgusting the server Dillon came by our table one time! Didn't even get a chance to complain to get it taken off the ticket. Every worker was too damn worried about sitting with their friends and eating. I've been here a few times and this was by far the worst experience and I want my money back

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M
12:26 pm
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Chili's Grill & Bar - food...

Food was cold and terrible at this location so was service and wait time.we waited an hour before food was finally deljvered to us.while our waitress did the best she could the manager and most servers stayed mostly hudled in the kitchen waiting for the orders to be filled.i know this because we were seated at the kitchen door. The 119th and Marshfield location is the worst ive seen any where...

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C
11:17 am
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I got a to go order this morning and picked it up at 11:15 at your Battle Creek location. First thing I noticed was that the sunrise burger's presentation was so crappy. The lettuce was old and brown and nothing was completely on it. Also the side of bbq wasn't even bbq. Secondly I found a long blonde hair tangled in with my fries and chicken crispers. Super disappointed!

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R
11:17 pm

Chili's Grill & Bar - service

Server was rude. When I asked for coffee she proceeded to explain that she did not want to brew a big pot just for one customer. Then she did not give one customer at our table his change back. She said no one could break a dollar. It's not the amount but the fact that she would not give a customer his change back. Gibson and university Albuquerque new Mexico location.

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1 comment
P
Nov 05, 2017 3:04 pm
Verified customer This comment was posted by a verified customer. Learn more

Did you ask to speak with a manager while you were there?

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R
7:56 pm

Chili's Grill & Bar - everything

Terrible service 30 minutes before I got the food and the place was empty had to send back the steak twice and it was still over-cooked and Soggy and greasy raw asparagus instead of grilled sent back twice as well no comp on the meal. Didn't touch the steak or asparagus the second time they came out of the kitchen asparagus was still raw and steak was supposed to be rare and was burnt.. will never visit this franchise again this is my second experience.

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D
7:27 pm
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Chili's Grill & Bar - poor service, greasy chips, guacamole tasted yuck, salsa not much taste, presidente margarita, very little alcohol

10/28/2017 6:40 PM tbl 74 Tyvola 66, Charlotte NC.
waited 20 minutes for a server to welcome me
brought chips, salsa, and guacamole and Presidente Rita,
chips very oily, salsa, not much taste, guacamole not tasting good at all
Margarita, watery, very little tequila.
please note: Thursday evening, I was in the same Chili's and had a wonderful Margarita, perfect amount of tequila. I had the BBQ chicken breast and half order of ribs. All were great!

No one came back to take my food order. After another 30 minutes, I pain and left.

I would like my money back. $15.30 total.

Thank You
David Paad

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D
7:03 pm

Chili's Grill & Bar - quality of food and service at the chili's in paragould arkansas

Quality of food was awful. We used to love to eat there, but lately the food is awful and the place needs a good cleaning. Service was not that great either. Not enough waitresses, we had to wait 50 mins on our food, and food was served on paper in a metal tray, food needs to be served on plates. When my tray was put in front of me it looked like chickens had been scratching in it.
You need to send someone there to check the place out. Thank You . 10/28/2017

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Update by Debra Darr
Oct 28, 2017 7:09 pm

my complaint has already been made

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T
6:44 pm
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Placed an order online and I should've checked everything before I left but felt confident in the restaurant. First off all I waited about 10 mins before anyone helped me to get my order but that isn't even what I'm upset about. We were missing 3 sides.. one of which we paid extra for and the steak was rare when that isn't how it was ordered. There were no...

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J
2:31 pm
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In Brownwood Tx, l had ordered my meal, explaining l had a coupons, when time to pay, she came up with all kind of excuses, you can't use this one and if you split your bill only one at a table can be used, l think they should explain it to patrons before stiffing them. I asked all this before ordering, and don't know if l want to go back, l usually go a...

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M
9:41 am
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had just survived Hurricane Irma in Florida. Since our power was out we decided to go to Chili’s Fleming Island Florida store #1247 for a warm family meal. The assured us they did not lose power. (9/12/17)They were very busy and service was slow but we understood due to extenuating circumstances. We had 4 adults and 1 child with us. We all ordered...

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P
10:35 pm
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Chili's Grill & Bar - waiter

My family and I dine in to Chilis very frequent. Well tonight at the Lake Charles, Louisiana location our waiter was rude as ever. It began when the drinks we ordered were horrible so I myself switched to magaritas and my husband a coke. Then upon receiving our order, my husband had a steak that was suppose to be medium/ well but it was well done so he asked the waiter was it fried and he replied no of course and then my husband stated i think i was cause look at this steak and he goes well i guess your calling me a liar and im not a liar. Disrespectful as ever and the worst customer service. Then he never came back to refill our drinks and never came back. We been loyal customers of your chain but will never return.

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Chili's Grill & Bar contacts

Phone number

+1 972 980 9917

Website

www.chilis.com
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