The complaint has been investigated and
resolved to the customer's satisfactionResolved Chase Home Finance — loan modification
resolved to the customer's satisfaction
We applied for a modification last year. It is an FHA loan. We were approved for a 6 month partial claim with FHA. after that again we applied for mod. and they sent a temporary forebeareance agreement for 3 mos. we were to pay this to get caught up. We still had not heard anything about our loan mod still.we sighned the agrement and paid for 3 mos. I called Chase to find out if a decision was made on the modification and I kept getting cut off or rerouted. I was also told at one call that they are running behind and it would be advisiable for us to send in another payment for Oct. Our agreement was for 3ms. Untill a deciasion was made we would need to make 8 more payments. I contacted a mortgage counselor and he is unable to get anywhere with this bank. I do understand about the Rescue 21 Bill. but I don't think Chase does. Meanwhile I kepp seeing them advertise on the Today Show that they are helping people save their homes. All I get is excuses and runarounds. They will not talk to me when I say to them that I am also recording the conversation they just hang up. They said I was not authorized to talk about the account when I sent in numerous 3rd party verification forms . I wish to save our home not argue about it. We cannot pay for Nov. payment. After the 15th it will be late and our home will go into foreclosure. We will have 6 mos. Jason from the Fort Myers, Office suggested short sale. But we were told that was like rolling craps. I could rent for cheaper and avoid all the stress.
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