Chase Home Finance — chase keeps insisting that I owe them this money, and I do not
The Business is Chase Manhattan, The Chase Home Finance Department that holds the Mortgage to my Home, It all began when my one of the agents with my insurance Provider accidently cancelled my insurnace by one digit , It was suppose to be another persons account they were cancelling, but instead it was mine, well Chase Home Finance sent me a letter stating that I had NO insurance coverage on my home, so I then called my insurance provider and after about 2 weeks everything was taken care of, but where the problem lies is with Chase Home Finance, they have now been sending my letters stating that I owe them BACK ESCROW, to make up for my insurance that was accidently cancelled, My insurance provider has already re-issued a check to them 2 months ago and they still insist that I owe them this back escrow for house insurance, they expect me to pay $1,188.50 up front or add and extra $70 a month to make up for it, My wife and I have called Chase Home Finance repeatedly to explain to them the situation , but Chase Home Finance's outstanding telephone technicians, as I call them, Can't seem to understand that the problem has been resolved with my insurance problem, Chase keeps insisting that I owe them this money, and I DO NOT. I have always paid my house note 1 month ahead of time and have always paid the correct amount. I believe the problem is with Chase Home Finance having each department in different states, all is done with computers, you call one department in this state and then get transferred to another department in another state and still can't get anyone of the phone that knows what they are talking about. Being my wife works for a large Law Firm my nest step will possibly be taking Legal Action after I try once more to get CHASE HOME FINANCE to understand THEIR problem with my escrow, Can you Sue for Stress and Mental anguish caused by a large company such as Chase Home Finance?