JPMorgan Chase review: mishandling of funds

i mailed my mortgage payment off with a cashier check each month with a signatures card of return from the post office. and i have received all green receipts from chase of receiving my payments for jan. 2012 and feb. 2012 and march2012 .now the research department is calling me and my mother at 9:00p m almost every night. i have fax them a copy of the signed postal signature card that was sign by some one at chase finanical dept. oh my account # is [protected] and my phone number is [protected]( emma moore) this is the second time this has happen and they still did not try to find out who has taken 3000.00 dollars of my monies last year i had to get help .so were is that money ? now it is starting again. you have my authority to talk with my sister marie williams about my account. my name is shelia f harris, dob- 12-30-1958. my phone # is [protected]. my sister phone # is [protected] please found out what is going on. we need help! please let me know if you have received this678-330-6485