Chase Bank / JPMorgan Chase Bankatm deposit

K
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Dear Sir,
On May 4th I went to Chase ATM located in Fred Mayer Lynnwood WA 09036. I had to deposit $ 900 in to checking a/c. I was my very first time making a cash deposit in a ATM. I deposit first $100 and completed the the transaction instead make more deposit. I had to start over the ATM took money but did not complete the the trisection. Than I moved to next Machine to put rest of money which was $700 and got my receipt. Came home called Customer Services got my $ 100 put my A/C. On May 18th Chase reversed The $ 100 . That where It all started I have called numerous time and they changing the Day I will have my money put in my A/C. Today I have asked for complaint Dept and the man there was not even a Complaint Dept transferred me to Philippines where that was disaster she could not understand what I want, finally got American Customer Dept and she said It will take another 18 days to have my money, I need to have my money today or I am closing my A/C in chase and find me some other bank. I am 69 years old disabled male with censer do not need this kind of run around where they keep my money for month and half. thank you. krishan chopra

Responses

  • L4
    [email protected] Apr 06, 2020

    I went to my local chase bank ( Marysville Ohio 43040 ) on Friday April 3rd, I tried to take money out of my checking account. The atm set my money out & then took it back . A phone number for me to call popped up. I went inside the bank & told them what had happened, they told me that they couldn't help me & that i would have to call that number to get help. When i called the number i was told that due to the covid 19 virus they were having a high number of calls & the wait time to talk to a customer service rep. was 40 minutes, I waited about fifty minutes to talk to customer service rep. I told her about the problem i had, she told me that she would transfer me to a different dept. to get the help that i needed, after being on hold for about 90 minutes the battery in my phone died.Fast forward to Monday April 6th, Icalled at the time that i was told that they opened, I called shortly after that time & was on hold for another 30 minutes, the lady that i ended up talking with ( who was very nice ) told me that she would transfer me to the claims dept. which would take care of the problem, some how during the transfer my call was disconnected I called back & was told that there was a 50 minute wait time, I have now been on hold for 1 hr.& still waiting. In my opinion, the people at my bank location should be able to help me since the problem was with the atm at their location, when they finally answer my call, tell them one more time what was going on one more time, so here i am again on hold for who knows how long this time if it does not get taken care of this time i am going to with draw my money & go to a different bank I'm not going to give up with this claim but i will not be giving them another chance to steal my money THX. James Bosh

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