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Changi Airport Group Complaints & Reviews

Changi Airport Group — attitude issue

I've purchased TP TEA for so many times, I always feels that the service of tp tea is very well, until today (13th Nov around 10:30pm), the cashier girl was very nice as always, but when I collect my 2 drinks, I ask for plastic bag from a female with long hair and also wearing big glasse...

Food  · Nov 13, 2019

Changi Airport Group — cleanliness in terminal

Changi Airport GroupPlease take note that the carpet is the terminal are v dusty and dirty. It affect my nose allergy Im a Singaporean i can't see this happening to my own country airport I suggest if you want to put carpet then yoi need to be maintained well if not it create trouble for you Or you can look for...

Flooring Installation  · Nov 04, 2019

Changi Airport Group — rude and disrespectful certis security personnel at airport

Changi Airport GroupI have earlier lodged a complain with Changi Airport with case number # [protected] on 8th October 2019. The reply I received is that Changi Airport will perform their internal investigation and get back to me within 7 working days. It's been almost a month after I first lodged the first...

Changi Airport Group — 50 ml hand cream being taken during check for 3k683 departure

Hi I am writing to feedback on 2 things during the 720 am flight on Nov 2, Terminal 1 C19 gate for Jetstar 3K683 Feedback is on the security check before boarding the plane 1. My hand cream Nivea bloom of 50 ML disappeared after my haversack pass through the scanner. I didn't realise it...

Airlines  · Nov 03, 2019

Changi Airport Group — taxi stand terminal 1

We arrived at Changi Airport terminal 1 at 7:45 on Friday 1 Nov 2019. We proceeded to the taxi stand and waited in line until we reached the front of the que. The staff from Certis Cisco were not managing the taxi flow and as I wanted to pay with a card, the gentleman rudely asks me "to...

Contractors  · Nov 01, 2019

Changi Airport Group — cleaner's negligence to clean puddle of water in front of restroom

To Whom it may concern On 31 Oct 2019, 6.50am, my father, Mr Lee Lai Song, fell down at terminal 1 restroom entrance. The restroom is near the lift on the 1st floor and near a store called Ma Mum to-go. Upon our inspection, the cause of his fall was due to a wet puddle caused by a leaky...

Cleaning Services / Laundry  · Oct 31, 2019

Changi Airport Group — rude and impatient cisco staff on gate e26

I came in to the gate quite late and Cisco staff named Dicky (or Ricky) was attending the xray scanner machine on the right hand side. I was carrying with me several bags and plastic bags containing foods. I was trying to set the bags on the tray gently but he impatiently just pushed away the...

Airlines  · Oct 30, 2019

Changi Airport Group — staff feedback

October 28, 2019 (public holiday - Deepavali) Around 12.30pm. Terminal 2, departure gate 1. After clearing the automated gate, there was a queue in front of me (about 5 ahead of me). 2. I was distracted by the passenger trying to clear the automated gate, without realising the queue has been...

Employees  · Oct 28, 2019

Changi Airport Group — uneven floor tile

Changi Airport GroupI was almost tripped by uneven floor tile when walking towards column fronting Row 7 departure hall in Terminal 3. The dark clolour tile (see photo 2nd from railing) is higher (the side facing Public phone) than other tiles. Though that was a design so check other side of the column and...

Flooring Installation  · Oct 27, 2019

Changi Airport Group — an immigration officer behave so rude to me

It's just happened at an immigration control counter in Terminal 4 around 9.30am of Thursday 24 October 2019. I am a foreign student studying in a university in Singapore and have a student ID card. I've just come back from visiting my hometown during my semester break. Since it is my...

Changi Airport Group — rude staffs behavior during check-in and no humanity

Changi Airport GroupDear Sir/Madam, Greetings!! We traveled from Singapore to Trichirappalli via Chennai. We took Indigo airlines on 4th Oct 2019 early morning 5.40 AM flight due to urgency as my father in law had passed away. So that we didn't bring any check-in luggage since we were in rush to attend the...

Airlines  · Oct 18, 2019

Changi Airport Group — damages to bags

I have seen a couple of times people complaining about the damaged bags at Changi Airport. I myself experienced recently of the above. My husband got the handle broken after receiving the bag.. And myself got the bag's wheel broken after getting my bag. And I have seen the staff at the...

Employees  · Oct 15, 2019

Changi Airport Group — arrogance of a security checking person

Changi Airport GroupHi, I am flying to Trichy through scoot on 10-10-19 at 10:55pm flight. While having security checking a girl asked me return their token pass of my laptop. I gave the token pass along with my passport. She didn't need the passport it seems. She just through the passport on my laptop instead of...

Security Services  · Oct 10, 2019

Changi Airport Group — security services

Recently I was on transit from Heathrow via Changi T2 airport to Brunei. I had brought with me a bottle of whiskey that I bought from Heathrow duty free shop. It was properly sealed with tamper proof plastic bag but was not transparent. Because it was not transparent when I try to check...

Airlines  · Oct 10, 2019

Changi Airport Group — toilet "fragrance"

Maybe it's just me, but the fragrance used in the toilets (T1, 2, 3) is either too intense or it's the smell itself, but it causes me nausea and makes me lightheaded. I go to the airport every month or so to receive/send someone, or to travel. Invariable, I either board my flight a little...

Utility Services  · Oct 09, 2019

Changi Airport Group — unclear signage and rude staff at the t1 taxi stand

1 Oct 2019, 9:15pm After dinner with my friend at Jewel, I booked GRAB home. While walking from Jewel to the nearest taxi stand, which is Terminal 1 taxi stand, i could not see any signage for arrival pick up point. Hence, I was heading towards taxi stand. When I reached taxi stand, I realised...

Taxis  · Oct 01, 2019

Changi Airport Group — certis cisco officers working frontline at the terminal 1 pass changing office

Some of the staff are very rude. One( Indian lady) even scolded me saying my ic is stained so cannot be used. However, the other staff did not mention anything previously. I had no problem when i brought my ic to ICA and police station too. Another incident happening on 1oct around 845am, a...

Building, Construction  · Sep 30, 2019

Changi Airport Group — the way I was treated at security

My husband and I were boarding the plane from gate D46 to board BA12 from Singapore to London Heathrow. This was on the 16th of September 2019. I am a one world Emerald card holder and clock around 150000 air miles per year. As we entered security, I went to get a box to put my things in...

Security Services  · Sep 16, 2019

Changi Airport — food area

Changi AirportChangi Contact Centre, I am Singaporean and I stay in Thailand. I have a stroke abut 2 year and some time I still have difficulty to doing moderate to high intensity activity and standing for long period... That day 3 Sep 2019 I go to Airport earlier abut 1pm (Terminal 2) after checking I...

Food  · Sep 09, 2019

Changi Airport Group — bad attitude service

I was visted Singapore with my husband and my sons 6th September 2019 (@17:15 ++) to visit my mother in law in National University Hospital. My good mood had been spoil when I approaching immigration. The officers there work very slow and their attitude are bad enough to spoil Singapore...

Airlines  · Sep 07, 2019

Changi Airport Group — the rude and aggressive service of a salesperson

Changi Airport GroupWhen I was there 04/09/2019 around 20:20 I ordered an americano coffee. I asked if they had a wifi connection they said, I have to ak for the password in the information desk in which I did. The information desk said, that I don't need that anymore, ok so I went back. First I told him, that...

Coffee & Tea  · Sep 05, 2019

Changi Airport Group — Wheelchair staff

Hi, This is to inform that the staff at terminal 3 for the wheelchair assistance had been extremely uncourteous. Despite requesting for a temporary wheelchair for a person with a ligament injury, we did not receive any help. We had to take the patient to the loo as an emergency. The staff...

Employees  · Aug 30, 2019

Changi Airport Group — rude and unprofessional taxi services

Changi Airport GroupWe arrived at the T2 Changi airport at 1030pm on 30th August 2019 with 5 family members (2 adults and 3 kids) and 2 large suitcases and 4 small suitcases. Thus, the taxi coordinator assigned us to the 7-seater MPV. Upon approaching the driver, it was clear from his attitude and facial...

Taxis  · Aug 30, 2019

Changi Airport Group — wifi router

Changi Airport GroupHi, I would like to complain on the wifi router which I have reserved and paid for to my trip to Australia. Upon reaching Melbourne, I switched on the wifi router and it prompted me as no service. This has incovenient me as I have difficulties navigating my way around. I have seek help from...

Internet Providers  · Aug 20, 2019

Changi Airport Group — baggage services

Changi Airport GroupI have travelled from Cochin to Singapore and return in May 2019 by Malaysian Airlines. My luggage got delayed by more than 12 hours on the onward journey and the lock of the luggage was damaged. On my return journey the handle of the luggage got damaged. I have been following up with the...

Airlines  · Aug 19, 2019

Changi Airport Group — the staff on gate c24 during boarding time of tg410 thursday 8/8/2019

To whom it may concerns, I feel really disappointed today. So i just want to shout out and hopefully someone could hear me. The situation is, Everyone following the steps well when we needed to be check before boarding at the Gate. We all accepted the security check. This indian staff...

Security Services  · Aug 08, 2019

Changi Airport Group — third party taxi service provider

Changi Airport GroupWe feel very cheated by a taxi and Singapore attraction ticket purchase counter at the arrival hall of Changi terminal 3. We were told by the ticket stand that it can book a taxi for us cheaper than regular metered taxi. After payment we were given a car registration number and were told...

1 comments Scam & Fake Checks  · Aug 01, 2019

Changi Airport Group — service

Changi Airport GroupDear Changi Group, My flight SL105 Sin-DMK time 6:25pm 28/7/2019 I'm coming to gate A3 for early boarding pass because I'm just got an accident from Lion Air counter then I've fresh wound on my ankle so, I need to rest at the gate as check on LCD board that my gate is A3 so I'm go inside...

Sexual Abuse  · Jul 28, 2019

Changi Airport Group — inconsistencies between terminal check in counters and baggage checking randomness

- As a Changi frequent flier, I ve encountered a lot more inconsistencies lately between T1, 2, 3 and 4. For instance, when u print boarding pass at kiosk, just 1 flier could go ahead to do it. On the other hand, when you are manually go to the check-in counter, all fliers have to be present in...

Airlines  · Jul 27, 2019

Changi Airport Group — immigration officer

At the scanner for departure, the man responsible for guiding the people was aggressive and grabbing our hands at the scanner. He could simple point or explain. But he was aggressive even hurting me. Please do something about this as it is unacceptable for him to lay a hand on me. This i...

Changi Airport Group — boarding gate f 35 staff ms. christy lim

The flight of MI238 on 21 July 2019 had been delayed for over 40 minutes and the boarding staff at gate F35, ms. Christy Lim was very rude shouting at passengers queuing to her turn to board the plane: 😡"can't you see the monitor!!!...Step aside!!!". The reputation of Changi Airport for one of the best airport is tarnished by this ruthless staff.

Airlines  · Jul 21, 2019

Changi Airport Group — airport security and sq ticketing

Changi Airport GroupI am a frequent traveller who recently encountered a ridiculous episode with Changi Airport security. Not only was the Airport Security supervisor incompetent, he was ignorant, stubborn and irresponsible with very poor customer service. I could not recall his name, but vaguely I think he...

Changi Airport Group — unnecessary security hold up, at the gate 31 terminal 2

Changi Airport GroupI was panning to return to Sri Lanka after a short shopping spree and a holiday on the 30th night 10.20 pm Singapore SQ468Flight to Colombo. My 14 year old son was hold at the security after he put a ornamental key chain to the tray. He bought it at the the Bugis Street Market just for...

Government & Police  · Jul 07, 2019

Changi Airport Group — customer service on the singaporean attendees

We asked assistance to one of the attendees from the cebu pacific booth regarding our check in baggages. We wanted to know where to put the stickers and how to put them in our baggages. She then hurried up and made us run to the baggage counter to put our baggages, like we were about to be...

Airlines  · Jul 07, 2019

Changi Airport Group — service of the airport staff

Dear Sir/Madam, I would like to file a complaint about a service staff who is in charge of China Southern Airline check-in on July 7th in Terminal 1. I was not able to acquire his name. Here is a description of him: a mid-age male with baldness at the top of the head. The other stuff...

Airlines  · Jul 06, 2019

Changi Airport Group — survey staff

Changi Airport GroupI was at A18 at 11:00pm when a Changi Airport staff started approaching passengers to do a survey. This lady in particular approached a passenger who was seated next to me and I must say I am extremely appalled by the fact of how she approach the passenger to do the survey. The passenger...

Employees  · Jul 06, 2019

Changi Airport Group — liquid clarification policy. I am not happy and not clear policy

Changi Airport GroupDear Changi Airport I have to shared my experience when i travel from Jakarta to Cebu Philippines by Scoot. From the policy for liquid you mentioned not more than 100ml. That time i was brought squid pack bottle 235gr. which's not liquid also mentioned gram not ml. One of your staff in...

Food  · Jul 05, 2019

Terminal 3 Taxi Female Attendant — female staff / attendant

Hi Changi, I wish to provide my displeasure with one of your female staff at Changi airport Terminal 3 Taxi attendant on 4th July around 7:10pm Singapore time. I entered the taxi waiting area wrongly as I did not see the sign as I am waiting for my grab driver . Not only she didn't help...

1 comments Employees  · Jul 04, 2019

Changi Airport Group — check in boarding pass details correct but luggage tag to another person

I checked in at Changi Airport Terminal 2 Line 10 scoot airlines checkin counter @ 29th Jun @TR904. My boarding pass printed correctly but the luggage tag given to me was totally another person name and another person flight details. My luggage lost when I reached my destination and I...

Airlines  · Jun 29, 2019

Changi Airport Group — disappointed with the service at transfer desk b and changi airport management

Incident happened on 25/June/2019. I was booked on MI 341 Kul - Sin, 9.45pm, transit at Changi to Melbourne Sin - Mel SQ 237 departure 12.25 am MI 341 was delayed and only touched down at 12.00 midnight. Only managed to deplane at 12.10am. Mad rush to departure gate A14, T3 to be told that...

Airlines  · Jun 26, 2019