Changi Airport Group review: Misinformation that led to missed flight/ complaint created unattended for months

This is the letter have I sent to them, several months has passed they have not responded to me at all.

I am filing this is as an incident report to lodge a complaint regarding several misinformation that was provided to us when we landed in Singapore that led us to missed our flight.

I lost my engagement ring last June 23 here in Changi Airport and immediately emailed to inform of the situation. They reverted to me and stated that they found it. I have coordinated accordingly through phone and email regarding the situation and was further advise that I can retrieve it when I return since I have the transit flight going to Frankfurt( layover) then to JFK NEW York. I was advised that I can retrieve it in T3 information Center when I arrive. When we arrived, the I explained to the stewardess that we need help as my son is a PWD as he has Autism and ADHD and need the transport. I was explaining to him that maybe he can drop us to the nearby gate as it would be faster but he said, NO and just gave us instructions on how to go to that place. Singapore Airport is big and we are not familiar with the place hence I asked for the directions and they pointed me.

The person I spoke to the phone told me that I should get it after the immigration and information center in T3. And when I passed the immigration, the lady said to me, this is the wrong place, go to that immigration guy so he can help you. After which, I went to the immigration officer he said l, no this is the wrong way go back, I said the other lady pointed me here. Go to that immigration line as you are in the wrong place, and when I tried to explain him the situation, he said no you can't go here and he pointed me back. So I did the immigration thing and passed that area. After which the lady guard told me as I explained to her the incident He said I can't let you pass. I said then escort me as my son and my fiance is on the side. ( Arrival Area). I went to the next gate and went back to the information buy they did not have my ring. I ran to the Lost and found and they did not have it. So I went back and explained to the information my son and my fiance is on the other side and they won't allow me. I don't have my phone with me either so if they can help me get back to my son so we can depart. No one was willing to help me amd just point me as I pleaded to help us find each other in the airport.

A supervisor helped me, his name is RICHIE GOH, he was the only one who helped me and tried to find my son and my fiance. After running we found each other and the ring was retrieved from a different place by him. When we ran to A4, the stewardess said that our luggage's were disembark. I explained to them that the misinformation that was given to me by these people and no one except RICHIE GOH tried to help me.

I am filing a complaint as the misinformation that were provided caused our delay in travel. I have done my due diligence in coordinating ahead of time and no one was kind enough to help us. The people were not providing the accurate information nor any of them tried to assist us.
This caused us to flight canceled and incurred unnecessary expenses as we booked a hotel since the ticketing area in Singapore open at 6 am.

The experience is truly horrible and devastating. I have a son who has special needs and none of them were kind enough to help. This is really unacceptable. I will be filing a legal complaint about this incident.