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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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R
8:12 am EDT

CenturyLink Interernet services

Date: 9/26/22

To CenturyLink

RodneyKoonce _354 Briarneck rd

Jacksonville ,N.C.28540

[protected] (C)

[protected] (H)

Subject: Complaint for poor service of telephone.

Dear Sir/Madam,

This letter is to inform you that I am Rodney Koonce and I am a resident of the (mention address) above.

I am writing this letter regarding the poor services of telephone landline number [protected].

. For the past two weeks my Internet Services hasn’t been working properly. Due to this, I am facing many issues as I am also not able to use the (telephone/internet/other) services. This is also affecting my work. I have already called your call support team regarding this issue, but they did not help me in this regard. The technical came and never returned to fix the problem also I was disconnected twice after I made the payments. I’ve missed work, lost wages, and time. After being a customer since 1990 I feel like you can’t provide a quality service anymore.

Therefore, kindly look into this matter and try to resolve this issue at the earliest. I am looking forward to hearing from you.

Desired outcome: I want some type of compensation.

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A
6:10 am EDT

CenturyLink @Ease

I have been paying for @ease for months i ve been using Century Link @ease for decades

I have not used @ease for months and i know i am still paying for this

I have called and called and called I have done chat and chat an cha an chat an chat an chat an chat an chat an chat an chat at least 34 times

I get transferred and transferred it bee months an nothing is fixed no effort by century link I have never seen a more dysfunctional org in my life they are extremely didorganized the chats no one knows about @ease

This is horrible

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J
11:00 pm EDT

CenturyLink Home internet service provided by call center rep

TO: Glen Post, CTL CEO and Two Other CTL Complaint Venues

https://www.complaintsboard.com/new_complaint “Complaint Registration

Form”

https://www.centurylink.com/home/contact/escalationform.html “Get Help

with an Unresolved Issue”

FROM: Joe Perilli, Act # [protected], [protected], [protected]@q.com,

Service @ 2211 W Northern, Unit 217, Phoenix, AZ 85021 (previously this apartment had been serviced by Cox Communications)

RE: Serious Complaint about Manipulation and Disrespect Received in a Chat with Ronalyn S. on August 5 2022; Request for Redress

DATE:Sept 15, 2022

TWO KEY FACTS:

1. My family and I have made regular monthly payments to CTL, Quest and US West for 46 years (768 total payments)from 1976 to 2022.

This includes 240 payments from my Aunt and Uncle Salvatore and Bernice Passarelli at their Sun City Home from 1976 to 1997,

180 payments from my mother Dora Perilli at 13231 D 98th Ave Sun City from 1979 to 1994.

And 348 payments from me at various addresses in Phoenix from 1993 to 2022.

2. I am a very low income 77 year old senior citizen with my Social Security Retirement income of $1332 monthly, with my making three trips monthly to St. Mary's Food bank saving me apx. $120, with my having a Life Line “Obama” phone with no charge from TAG mobile for service. The $56 monthly that Ronalyn S. manipulated me into is a very large amount of money for me.

Six documentation Items Included with this Complaint:

1. The transcript of the 1 hour 44 minute chat with Ronalyn S. from August 5, 2022.

file:///C:/Users/peril/Downloads/Chat%20Transcript%20(1).pdf

or

https://webmail.centurylink.net/mail#2

In case these links do not work, a copy of the transcript with referenced items highlighted is presented on pages 3 to 6.

2. My current CTL bill with a 100% inappropriate charge of $78.75 to be auto paid on 9/21/22.

https://eam.centurylink.com/eam/myBill.do

GLEN POST + Page 2

3. My notice from ACP that I am qualified for free internet or a $30 monthly credit with the approval # being B80719-04935.

https://nationalverifier.servicenowservices.com/lifeline?id=nv_consumer_landing&ln=RW5nbGlzaA%3D%3D&na=ZmFsc2U%3D

4. A listing of the Companies Near Me qualified for participation in the ACP

program showing CTL as one of the available providers.

https://cnm.universalservice.org/

5. The CTL website showing that up to 200 MB internet is available at my

address for $30 a month with a free modem. Ronalyn S. manipulated me

into paying $56 monthly, for 30MB and $15 for a monthly modem rental.

https://www.centurylink.com/internet/?utm_source=redirect&utm_medium=vanity&utm_campaign=200

6. The Cox Communications Website Showing that their “Connect Assist” program offers $30 Internet with a $30 ACP credit is available. Cox also offers, thru “PC's For People” a $100 credit for purchase of a computer.

https://www.cox.com/residential/internet/low-cost-internet-plans.html

(Please excuse the indentation above. I cannot afford Office 365 and Free Apache Open Office sometimes does not operate optimally.)

MY REQUESTS FOR ACTION, SHOULD YOU WISH TO SEE THEM AT ANY TIME ARE PRESENTED ON PAGE 3 OF THIS MISSIVE.

OK let me go on to provide detail of the difficult experience I experienced.

In summary, Ronalyn could have offered my 200MB service with a free modem rather than having me pay $40 monthly for 30MG service plus $15 monthly modem rental.

Initially Ronalyn offered me 940m for $85 a month. (1 hr 12 min in the transcript.) I was astounded at this offer.

After my appeal she reworked things to $40 monthly for 30MB and $15 monthly for a modem rental.

In terms of what Ronalyn could have offered me, here is the CTL web page showing

$30 monthly for 200MB and a free modem that was available at my address. I was not aware of this during the chat.

https://www.centurylink.com/internet/?utm_source=redirect&utm_medium=vanity&utm_campaign=200

GLEN POST + PAGE 3

I know this offer is available at my address in that I have a mailing from CTL noting this offer that was sent to a resident at my building

Beyond that Ronalyn could have had me sign up for ACP with a $30 credit making my end cost $0 monthly, the intent of the ACP program. At 1 hr 15 min in the transcript I note that “ I am a very low income senior and Cox has indicated that they have a $30 monthly service available.” I did not know at the time of our chat about the specifics of the ACP program.

I am astounded that one of CTL's best ever 46 year customers would be treated this way.

My requests for action include the following: I WOULD APPRECIATE SOMEONE FROM CTL CONTACTING ME ON THIS MATTER ON OR BEFORE 9/20.

1. Waive the $78.79 bill due on 9/21/22. If I had been treated right, there would

be no charge for service as per what is presented above.

2. Sign me up for the $30 monthly 200MB service with a free modem.

3. Use my ACP qualification with its $30 credit to bring my cost down to

$0 monthly. Again my ACP qualified number is B80719-04935.

4. Award me a $100 gift card to make up for the difficulty I experienced

and to keep with with CTL when Cox is making the $100 available

for purchase of a computer.

5. Sanction Ronalyn S and let others in your call centers know that she

has been sanctioned. (I am fine with your not using her name

in the notice to others in the call centers.) (Initially in the survey after

the chat I gave her high marks. I was unaware at the time of how

I was being disrespected.)

On the chance the transcript is not available on the links I provided, here is a copy. I have highlighted the sections that are referenced in my missive;

Chat With CenturyLink: ---------------------- (MT) 4:26:58 PM::: CTL Virtual Agent::: Hello, I am the CenturyLink Virtual Agent. Please select an option below or tell me in a few words how I can help today. ---- (MT) 4:26:58 PM::: CTL Virtual Agent::: BrightSpeed Migration Letter | Inquire about new service or upgrades | Repair and Technical Support | Billing or Payment | Online Account Help | Something Else ---- (MT) 4:27:10 PM::: Customer::: Something Else ---- (MT) 4:27:11 PM::: CTL Virtual Agent::: Please

GLEN POST + PAGE 4

tell me in a few words how I can help today? ---- (MT) 4:29:40 PM::: Customer::: i

NEED TO move service to a new location ---- (MT) 4:29:49 PM::: CTL Virtual Agent::: To save time when speaking with an agent can I go ahead and get your account information ---- (MT) 4:29:50 PM::: CTL Virtual Agent::: Yes | No ---- (MT) 4:29:56 PM::: Customer::: Yes ---- (MT) 4:30:18 PM::: CTL Virtual Agent::: In order to further assist, we need to authenticate you. Please click on one of the two choices below. ---- (MT) 4:30:19 PM::: CTL Virtual Agent::: | Use another method ---- (MT) 4:30:30 PM::: CTL Virtual Agent::: Thank you, I have retrieved your account! Give me a moment while I pull up your account. ---- (MT) 4:30:36 PM::: CTL Virtual Agent::: Please provide the FIRST & LAST NAME of the person we will be speaking with today ---- (MT) 4:31:11 PM::: Customer::: Joseph perilli ---- (MT) 4:31:13 PM::: CTL Virtual Agent::: Got it. Before I transfer you, let me check if there are any specialists online. -------------------------------------------------------------------

Chat Started: Friday, August 05, 2022, 20:31:02 (-0500) Chat Origin: CSC Care CRIS Agent Ronalyn S ( 58m 53s ) Ronalyn S: You are chatting with Ronalyn. ( 59m 23s ) Ronalyn S: Hi Joseph This is Ronalyn. I see here that you have concern about moving service. Is that correct? ( 59m 52s ) Joseph perilli: Hi R I need to move service from 222 e Indianola 410 to 2211 w northern 217 ( 1h 0m 15s ) Ronalyn S: I'll be more than happy to help you. Let me just pull up the account. ( 1h 0m 48s ) Joseph perilli: [protected] ss 4194 ( 1h 0m 57s ) Ronalyn S: Thanks for authenticating the account. ( 1h 1m 9s ) Joseph perilli: your welcome ( 1h 1m 13s ) Ronalyn S: Is this the new address 2211 W NORTHERN AVE,PUEBLO,CO 81004 ? ( 1h 2m 2s ) Joseph perilli: no it is 2211 w northern #217 phoenix az 85021' ( 1h 2m 33s ) Joseph perilli: northern gardens community is the name of the complex ( 1h 3m 41s ) Joseph perilli: that is 85027 rather than 85021 sorry ( 1h 4m 43s ) Ronalyn S: Thanks ( 1h 4m 48s ) Ronalyn S: Let me check ( 1h 5m 46s ) Joseph perilli: the manager told me CTL is active in the building and that she has and is very happy with the service I found plug receptors both in the living and the bedrooms ( 1h 5m 47s ) Ronalyn S: I'm only getting 2211 W NORTHERN AVE,PHOENIX,AZ 85021 ( 1h 5m 57s ) Ronalyn S: Do you have the unit number> ( 1h 5m 58s ) Ronalyn S: ? ( 1h 6m 2s ) Joseph perilli: 217 ( 1h 7m 1s ) Ronalyn S: So it's 2211 W NORTHERN AVE UNIT 217 PHOENIX, AZ 85021 right? ( 1h 7m 12s ) Joseph perilli: yes that's it ( 1h 7m 39s ) Joseph perilli: oh again that is 85027 rather than 5021 ( 1h 9m 57s ) Ronalyn S: Thanks for the information ( 1h 10m 17s ) Joseph perilli: ur welcome x2 ( 1h 11m 33s ) Ronalyn S: It shows here that we can get you internet up to 940m for $85/mo. This requires a new modem and tech appointment. ( 1h 12m 25s ) Joseph perilli: the offer yesterday was 45 a month for that amount of speed with my using my existing modem ( 1h 12m 47s ) Joseph perilli: it is in the transcript from yesterday and I accepted it ( 1h 14m 5s ) Joseph perilli: I have been with ctl and its predecessors since 1993 having paid regularly for over 450 months ( 1h 14m 22s ) Joseph perilli: my family was with the predecessors since 1976 ( 1h 15m 10s ) Ronalyn S: it shows here that the order that you agreed yesterday is for restoration and not for the move order. ( 1h 15m 18s ) Ronalyn S: That's why it's just 12m for $45/mo. ( 1h 15m 32s ) Joseph perilli: I am a very low income senior citizen and cox has indicated that they have a $30

GLEN POST + PAGE 5

monthly subsidy for low income people ( 1h 15m 36s ) Ronalyn S: At the new address, 12m speed is no longer available. ( 1h 16m 36s ) Joseph perilli: that's fine but with my longevity with ctl the price is not at all something that can work I am better off getting a mobile in ternet for $50 monthly ( 1h 17m 12s ) Ronalyn S: I can get you internet up to 30m at the new address for $40/mo for being a loyal customer with us and then, I'll also waive the tech fee for the installation. But, you need to have a new modem. ( 1h 17m 28s ) Ronalyn S: For the new modem, you may lease for $15/mo or purchase for $200. ( 1h 17m 59s ) Joseph perilli: Leet me think about this for a sec ( 1h 18m 15s ) Joseph perilli: how do I get the modem ( 1h 20m 17s ) Ronalyn S: The tech will bring the modem. ( 1h 20m 48s ) Joseph perilli: when is the first day the tach can come ( 1h 21m 16s ) Ronalyn S: To receive your discount your services must remain active with the account in good standing ( 1h 21m 40s ) Joseph perilli: thats fine again when can the tech come to my new apt ( 1h 22m 8s ) Ronalyn S: The earliest available appointment is on August 11. ( 1h 22m 14s ) Joseph perilli: again my account has been in good standing for over 450 months ( 1h 22m 51s ) Joseph perilli: august 11 will be fine, the tech needs to call me at [protected] for me to receive the modem please ( 1h 23m 21s ) Joseph perilli: I will go with the $40 a mon and $15 lease it is likely I will change to purchase in the coming months thanks ( 1h 23m 45s ) Ronalyn S: Got it ( 1h 23m 46s ) Ronalyn S: Your installation is scheduled for Thu, August 11 2022 and your technician is scheduled to arrive between 08:00 AM and 04:00 PM .The tech may need to be there as late as 06:15 PM. If the technician must enter your premise to complete the activation, an adult 18 years of age or older must be present for tech installation which could take 2-6 hours to complete. ( 1h 24m 25s ) Ronalyn S: I am going to add a link which provides the quote and disclosures for your order today into our chat. Please read it carefully including the disclosures after the quote and click . I can answer any questions you have as you read. Okay? ( 1h 24m 50s ) Ronalyn S: HIDEMESSAGE?Link to quote sent: https://clmsg.co/3PikdxT ( 1h 24m 51s ) Ronalyn S: GENERATEQUOTE?a264N00000AGncNQAT ( 1h 24m 53s ) Joseph perilli: I can accommodate all of that on the 11th ( 1h 26m 38s ) Ronalyn S: Great! ( 1h 27m 29s ) Joseph perilli: again I will be 56 and change per month and have the option to purchase the modem in the future right ( 1h 28m 2s ) Joseph perilli: please also tell me how i can receive tech support if I need it ( 1h 28m 3s ) Ronalyn S: Thanks for approving the order. Your order number is [protected]. Other information will be sent to your email address. ( 1h 28m 11s ) Ronalyn S: Yes, you're correct. ( 1h 28m 42s ) Ronalyn S: It will be $40/mo for the internet up to 30m, lease modem for $15/mo and free tech appointment for installation. ( 1h 28m 56s ) Ronalyn S: If you purchase the modem, it will be $40/mo. ( 1h 29m 46s ) Joseph perilli: will that be for 5 months and then the modem is mine or how ong ( 1h 30m 3s ) Ronalyn S: As long as you lease it, it will be a leased one.. ( 1h 30m 26s ) Joseph perilli: ok I will get back in contact if I want to move to buying ( 1h 30m 46s ) Ronalyn S: I appreciate the opportunity to help you today. At the end of our chat session, you will be asked to provide feedback about your experience today. My goal is to resolve all of your concerns. Is there anything else I can do to earn a perfect score? ( 1h 31m 22s )

GLEN POST + PAGE 6

Joseph perilli: again plz ask the tech to call me at [protected] to give me te modem

and to gain access if necessary to the building ( 1h 31m 39s ) Joseph perilli: yes if I need tech support what do I do ( 1h 33m 19s ) Ronalyn S: Nothing to worry, your phone number is in the order. They'll also notify you on the day of the appointment about their estimated time of arrival. ( 1h 33m 34s ) Ronalyn S: Just contact us back so that we can connect you to the Tech Team. ( 1h 33m 41s ) Ronalyn S: Anything else I can do for you? ( 1h 34m 13s ) Joseph perilli: no that does it I will give you high marks in the survey all the best Joe Perilli ( 1h 34m 39s ) Ronalyn S: Thanks and it's my pleasure to assist you. ( 1h 34m 44s ) Ronalyn S: Thanks for choosing CenturyLink!

Desired outcome: Please see Page 3 above for requested outcomes.

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11:11 am EDT
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CenturyLink Internet droppage

I have a ticket #[protected], to date, no one has contacted me.

I put in a previous complaint, but agent contact me during a period when I was away and not reachable. When I returned I had to open another complaint. Number given above.

It is strange where after 2 days you can close a case and yet we have been having continuous internet dropping for over 2 months now if not longer. I did not seek support until the beginning of August when it got really bad. The primary reason for this was road work being done in area and the reburying of electrical wires in neighborhood which I thought could have contributed to the problem. Waited until work was done, issue still there.

Please pull up account [protected] and review history. Chats are nonproductive and the phone support is even worse. Customer care is terrible. We still want reliable internet please.

Desired outcome: I would like to be given access to a direct number to call for service and I would like to have internet that is steady and does not drop 10 or more times in a day.

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6:01 pm EDT

CenturyLink Waited on my modem for 2 weeks. Not trying to transfer my service no one to will talk to us or chat wtf is wrong with them.

They don't wanna deal wit anyone right they're Arabs and India that we deal with does Americans pay them cheaper then an American? And they don't wanna deal with us or what you guys are awful.. waited 2wks for a new modem which I needed ASAP but no! CenturyLink don't care at all. We need to maybe change our service cuz these guys don't care if we pay and need service from them they ignore us and just hang up on us too. We need respect from them it's our money that keeps them going maybe if we stop and go with Comcast or Metro we'll get somewhere let them shutdown

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6:40 pm EDT

CenturyLink Customer Service

Yesterday, CenturyLink randomly canceled my internet account at 4:30pm. No reason (I actually have a credit on my account so it certainly wasn't billing)

I had to go through several hours of chat bots trying to get a real person. When I finally did (only through chat, they don't actually have live people to talk to you) I was told they would send a technician out in a week! I work from home, a week is not acceptable. Also, I don't need a technician, all equipment and service was working fine. They turned the service off remotely, but some some unknown reason they can't turn it back on. I repeatedly had to ask to escalate the issue.

They gave me a phone number to call which kept telling me I didn't have an account and to call the number on my bill - which was the number I was calling. I decided to try and go through the "set up new service" option and the only option was to Press 1 to receive a text message to chat with someone. Then I was circled back to the beginning of the process. - This happened several times trying to navigate the phone system. I decided to go ahead and press 1 - I got a text sending me a link back to the chat bot.

I was also told to call between 8am and 5pm (I start work at 6am) - but even then I got the same circular phone hell. They even say at the start of the call that "You can connect with a representative at any time by saying 'representative'" Needless to say, this does not work and the computer doesn't understand you when you say that - they just want your phone number again.

I have spent over 6 hours trying to resolve this and nothing. I finally got an "unresolved issue" email saying "Sorry your having problems, we'll get to you soon." I have one other email saying they will do all they can to fix the issue. Really?

I am pretty sure they could assign a technician to go and flip the switch (or whatever) with minimal downtime in that person's schedule. To wait a week to solve an issue they caused is ridiculous!

Desired outcome: I want my service turned back on

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1:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink Phone repair

My mothers (Peggy Sizemore, [protected]) phone quit working on Friday 08/26/2022 and I called in for repair. She is 92 years old and needs her phone for medical alert in case of emergency. The person that I talked to set up repair for Tuesday 08/30/2022 which considering the circumstances is unacceptable. I tried to explain to her that it could be the difference between life and death. All she could say that she was sorry for that. If you people can't do any more than that for seniors, you have some very sick moral values. You should have emergency repair services for seniors that depend on phone service for safety. The way you take care of your customers suck. I'm also going to see if I can file a complaint with the Attorney General over this.

Desired outcome: Change in policy for taking care of seniors.

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10:52 am EDT

CenturyLink Internet

I have been without internet since August 12. This is the second time I’ve waited for repair for over 2 weeks. I was told and given a repair ticket for today and after chatting with a representative. I was told that no one will be here today as there are an outage in the area. This is simply not true! I have asked all over our small town and we are the only ones without service.

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4:03 pm EDT

CenturyLink internet service

Very weak for a high price every month. Old switches go bad and never replaced with new. The elite make too much money and the workers are worked to the bone. We tried for several years to get them to work on our lines but they laughed at us and left us a 2.5 Mb. and no up load. Service techs are hard to get ahold of. People from other countries trying to talk to you and missing the point or trained to purposly miss the point of the issue. I have to cakk for new service to get ahold of anyone that you can understand. And centurylink just don't care. But they are acompany that is hurting this country like the democrats and there woke agenda. Sad to see what Mountain Bell turned into. Soon we will be dropping our home phone too. Cost twice as much as cell phone service and it is very staticy service anyways. 28 years i have paid them for the crappy service. I guess I am the idiot for letting it happen.

Desired outcome: Watch centurylink go out of business. See old Mountain Bell employees roll in their graves because of centurylinks failures.

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11:17 am EDT

CenturyLink landline phone

This was written by my Mother-in-Law, but she has no way of submitting this, so I am writing it for her.

"Dear Sirs,

I have been having troubles with my phone and company, Century Link, for going on 3 weeks. I have only a landline when anything goes wrong. You report, you only get a computer that puts you on hold for up to an hour. When I run out of patience and hang up. When in the messages you are asked to text or fax, which as an 88-year-old, I haven't learned to do on my landline.

There are times you get a call back with promises of coming to the phone box what is approximately 60 feet away from my house. My daughter and daughter-in0law have helped. All remains the same. Excuses, 2 1/2 weeks ago connections in the box were not connected right. Still every rain storms no phone for 3-4 days. So, I am using my son's extra phone, not right using someone else's phone. My daughter, a schoolteacher, got in touch they promised it would be done Aug. 8 between 8:30AM-12:00 noon, no one, nothing, my daughter-in-law was told they would be coming, nothing. Man came Aug. 12, not in the box, it is the cable going South of the box to the East and West road. The cable person will be out Monday AM nothing.

Since I am on landline only, I have to wait for my daughter or daughter-in-law for messages from family with Covid, or heart, or other illnesses or medical conditions.

I have had land line since 1967 when we bought the house. On their commercial that you listen to while waiting on hold, they tell you to get a landline, it is good for when the power goes out, not so in our area. Out is out. What am I to do now?= ("

In the past 4 months we have had to call the phone company multiple times. In April two calls made about same problem, May 3 calls over two instances, June 2 calls about same instance, July 2 calls 2 instances, August 3 calls, two contacts and still ne fix and she is still without a phone. That means we are going on about 6 weeks without a phone in the past 5 months. It is going to be fall and winter soon. Is she going to be without a phone every other week now?

Desired outcome: Send someone out who can fix it for longer than a couple weeks. We need a permanent (semi-permanent) solution.

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7:42 am EDT

CenturyLink Would not fully close account

Called on 7/7/22 to let them know the account holder was DEAD and that we wanted phone service cancelled as no one needed it or wanted it. Get a bill later in the month that they are taking out the payment for the month starting on 7/7/22-8/?/22. We checked and the phone did not work by 10pm cst. They took the money even though they didn’t even provide service for the full day, muchless the entire billing cycle. I was going to let it go but then ANOTHER bill shows up with services added to a number that we’ve never seen before and we are like but we cancelled phone service. We google the number and it says some name in some other town. I’m like wtf? Look closer at the bill and it shows they cancelled the number we knew about KNOWING the account holder was dead and we wanted service disconnected then added everything to this other number and increased the bill. If this is a second number he had, no one knew except them and us calling with his phone number and saying he’s dead cancel the account and cancel phone service repeatedly should have been enough to indicate we wanted any and all phone service shut down known or unknown. That did not mean cancel this number and add to a number that google says some dude in Aitkin has. I did go around the house with a dinosaur landline and plug it into every phone jack in the house, and there’s not a phone jack in the house with access to the number they added this stuff to. None of the jacks produced a dial tone. There seriously is no service to the house they are billing for all these services they added without authorization to the bill. so no one had any idea that they did not close the account when we called to shut off the phone. That is, until this current bill came. I will freeze the bank account before they get another dime. I have already started a dispute of their last charge and told the bank to block any auto pay for them. If the bank can’t. I will say the magic words that will freeze that account before autopay can happen. An employee knowing that the family wants the account closed due to the account holder DYING and then not closing the account completely, adding services the day after it was asked to be closed to a line they do not have access to and then continuing to steal money out of a dead man’s account is called fraud. You were told to stop phone service completely and are continuing to bill for services we did not receive to numbers we do not have access to. That’s fraud.

Desired outcome: Close the account. Remove the $4.26 charge for [protected] you’re not getting it. Return the $3.26 you stole for the month of service we didn’t have.

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5:20 pm EDT
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CenturyLink Quantum Fiber

Installed service on a brand new construction built home. Allowed the tech to drill holes into my new home to install the ONT. Since service has been installed for a month now, every single day my network drops 2-4x a day. I work from home, so that means randomly as I am in a meeting talking or listening, my network connectivity would drop. I am a Network Engineer by trade, and currently work from home as a Cloud Network Engineer. I have set up tests to make sure that this isn't anything to do with my home equipment, rather the fiber that is ran to my house. Four technicians have been out to my home so far, they have all confirmed that my signal is bad on my fiber run. The last techs to be out were two guys who were there to re-splice the fiber. It started raining while they were out there working and they ultimately left; i thought they probably left to get out the rain, and would be back to either finish their work, or inform me that they are done. But no such thing happened. Since they left two days ago, my network continues to drop. I am currently on hold with a phone rep because he is having a hard time getting in touch with a supervisor who can better assist me in this situation. Not sure what to do, but at this point i'm not happy I allowed CenturyLink to drill holes into my brand new built home. I don't know what else to say, i feel like I'm at a loss and a small fish in a massive ocean in regards to trying to get help from a large corporation

Desired outcome: Stable connectivity, or remove their ONT and patch up my walls and cover all the holes they've drilled into it

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11:51 am EDT
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CenturyLink Billing

I have been with Century Link since 2012, I have gone through the last going on 10 yrs going through my check logs and documented month per month of charges I have tried to call the [protected] just says Welcome to Century Link and then NOTHING I have E mailed www.centurylinkcom/chatwithus, comes back undelivered. How can anyone looking for information that I need to submit paper work and received by 10/3 when there is no way to contact you?

My bill has been like a yoyo, goes up and up with no reasonable explanation I can see why my water, electric, gas bill go up and down per month because of usage

Desired outcome: I need a correct e mail and phone # to call and get something resolved

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10:05 am EDT
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CenturyLink billing and late charges wrong crooked union

been on social security for over 30 years.had service over 20 years.always paid on 3rd.you keep changing due date with no 3-5 days to pay.have been charged late a bunch of times.have told them when i can talk to America about service.can't call when need repair at nite or weekend.you owe us about 250.00 in late fees plus the hassle of getting repairs done.Enough already. phone should be about 65.00 a month.quit working with union part of demo-crats aka satans brigade .either you love America and Constitution or leave,take scum with you

Desired outcome: better change due date for 3rd.been trying for 15 years

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8:02 am EDT

CenturyLink Telephone cable

On 8-1-22 at approximately 4:15 pm, my husband was backing our 38 foot, 13'3" high motor home into our driveway. He proceeded slowly when he realized the telephone wire was caught on the equipment on the roof of our RV. He stopped and moved forward which didn't help. So he continued to slowly back the unit further into our driveway. Due to the low hanging telephone cable which is certainly lower than 18 feet, he did significant damage to several pieces of equipment located on the top of the RV. Since then, we have filed a police report with Penn Township, Butler County police, Police report P22-0401. This report was filed with Officer Cheryl Cranmer. When the RV left our driveway in April 2022, there was no problem.

We have reported this issue of low hanging wires previously, on at least two occasions with no results.

Desired outcome: Pay for the damages and raise the wire to the legal height

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11:50 am EDT

CenturyLink I can't seem to cancel my account

I tried to cancel my account... I have been charged 404.00 because I got Huges Net and thought I had cancelled my Century Link account... Please cancel me now...I will make a payment plan of 85.oo on August 3rd.. I am on SSD and need your help, PLEASE! I need you to comply, so I can use my phone...(Land line) so as to contact Y'all okay? [protected] (cell)

Desired outcome: Cancel my account, please..

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2:35 pm EDT
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CenturyLink no phone service

phone number [protected]

We have been without any phone service for over a week now.

Yesterday we had an appontmen to get it taken care of no one showed up to the house to fix the problem they said that they checked the line and it was fine then closed out the sevice call. Marsha called yesterday and complaned they were to call this morning (7/28/2022 )So fare no call and no one has came to the house. This is getting to the point of being unaseptable. I need this problem taken care of PDFQ.Some one need to call me now. if this is not taken care of soon I wil make a complaint to the fcc.

Desired outcome: I need my phone fixed asap.

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2:54 pm EDT
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CenturyLink Internet

Johnny Taylor 6593 Roland Taylor Lane Bon Secour, Alabama [protected] account number [protected] work order 0055709

Numerous times I have tried to get our internet straightened out...for the last 3 months it was sporadic this month it has been nonexistent...I chatted and spoke with centurylink yesterday and this morning...a tech has been ordered...now a text has come in with an address that is not ours...please resolve this mess...we've been with this company since it bought out Gulftel...

Desired outcome: To have internet again!!!!

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12:15 pm EDT
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CenturyLink Tech and appointments

I orderd internet service 1 YEAR AGO. I have takein many days off of work to insure my service is set up. Over the corse of this year i have had no call no shows from techs and been ran around by custmer support staff. Still do not have internet service i have orderd. My account # [protected]. As of today 7/25/22 i have tryed to get this resolved 14 times and have been ignored. At this point in time i would of chosen a diffrent service provider if i had a choice. I am appaled by the gross neglect i have reseved as a custmer. I hope to see a solution in the next week. Even if it is after normal opprational hours because a year of gross neglect.hopefelly i hear from someone soon.

Desired outcome: Finish instlation and set up my service asap. Discount future bills for my grevince

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11:10 am EDT
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CenturyLink Buffing on the simplest of internet uses and charged for services not completed

I signed up for CenturyLink because it was the "only" service available to me. When they came out, they didn't have a line to my physical address so i was told it was going to cost 300 dollars. After dropping the line in the yard, the technician left, and I was billed 300 dollars on my credit card. that was over a week ago. Guess what, the cable is still not buried. I got charged for the service that CenturyLink has not provided.

Now I see that my next-door neighbor also has signed up for internet service. Why did the technician drop another 8 pair cable in the yard? Is it so CenturyLink could charge another 300 dollars to this poor neighbor as well? Not appropriate at all.

Due to the constant buffering, I called CenturyLink and asked if there were any upgrades available? I was told there was, but I had to speak to another department. So, I get transferred for the 3rd time and after just shy of an hour I am now told there is no upgrades available. When I ask why the prior person said there was, the rep had no answer. I asked to speak to a supervisor, and after several minutes i was told "The supervisor is busy right now, he will call you back shortly". That was 22 hours ago, and I still have not gotten any call.

Is it not illegal to charge for a service and then not provide the service? And let's not talk about the complete lack of customer service. One should not have to be on hold for hours and then get brushed off by customer service. I had better internet service and customer service in Panama than I have gotten here. Very sad to say the least.

Stay away from CenturyLink if at all possible.

Desired outcome: I would like to just have an internet service that actually works without buffering on the simplest of tasks such as watching internet television.

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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