TPG au’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of customers are dissatisfied with service.
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Frustrating Experience with TPG: Lies, Delays, and Confusion in Getting Refunds
I totally agree with all the peeps who have had trouble getting their issues sorted with TPG. I've been lied to so many times about getting my refund escalated, but still no refund. This has happened four times already and it's getting on my nerves. It seems like TPG's way of doing business is to make things confusing and hard to understand. I've had to take things to the ombudsman to try and get some resolution. Honestly, this has been the most frustrating experience of my life.
Disappointing Customer Service: TPG AU Not Recommended
au to anyone.
I been with Tpg for ages, but lately they been calling me every day with their telemarketing stuff. It's getting on my nerves, ya know? I asked them to change my number, but they said no can do. They said I could buy a new SIM card, but they don't even offer the same plan anymore. What kind of customer service is that? It's a real shame, they don't seem to care about us customers. I wouldn't recommend Tpg au to anyone.
TPG Review: A Nightmare Experience with Endless Waiting
I gotta say, TPG is a real piece of work. If you're looking to keep your head on straight and not lose your marbles, steer clear of these guys. They'll have you pulling your hair out in no time. I mean, I don't even know where to start with these clowns. All I can say is that I've been waiting for a modem since October 8th. That's right, you heard me. October 8th. And it's now the 28th and I'm still waiting. Can you believe it? I sure can't. But hey, I guess I'll just have to keep waiting. Who knows when I'll actually get this thing. But hey, at least I have something to look forward to, right?
Is TPG au Legit?
TPG au earns a trustworthiness rating of 62%
Generally safe, but check closely before sharing details.
Tpg.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tpg.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Adult content may be available on tpg.com.au. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to TPG au. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Terrible Customer Service: My Frustrating Experience with TPG AU
I had a really bad experience with TPG au. I had to make 5 phone calls and listen to their on hold music for a total of 7 hours over 2 days. I wouldn't recommend their services to anyone. My problem still hasn't been solved and all I got was a promise that they would call me back on Monday morning. I lodged my installation problem at 2 pm on Friday and spent 4 hours on the phone on Saturday with no outcome. It's really frustrating that they are still happy to take my money without providing any services. I even sent several emails to ask for help, but they didn't help us at all. It's really disappointing and bad form from TPG.
Terrible Customer Service: My Disappointing Experience with TPG
I had a pretty bad experience with TPG recently. I asked for a refund for a router that I didn't need anymore, and a service member promised to cancel the order and process the refund into my bank account. However, a few days later, the router arrived at my doorstep. I was pretty annoyed and called TPG to ask what was going on. They recommended that I ship the router back to them, but I would have to pay for the shipping fee myself. They said that I would receive a refund, but who knows if that will actually happen.
I was really frustrated with TPG's customer service. They kept making excuses like "the communication system was having problems" and "the logistics was not notified." It just seemed like they didn't care about my situation at all.
Overall, I would not recommend TPG to anyone. Their customer service is utterly useless and careless. If you're looking for a reliable internet provider, I suggest looking elsewhere.
Disappointing Experience with TPG Prepaid SIM Activation Process
So, I recently got myself a TPG prepaid SIM and a new mobile number. But, unfortunately, I wasn't able to activate the services. I tried calling TPG on their customer service number, which is ***019, but the operator told me that they couldn't activate the SIM card. The reason being that I didn't have a mobile number to receive an SMS for activation. I was really disappointed with this response, and I also emailed TPG's helpdesk, but I didn't receive any response or solution.
I mean, come on, if a customer is trying to purchase their first mobile number or phone, obviously they wouldn't have an existing mobile number to receive an SMS to activate the new SIM card. It just doesn't make any sense to me.
I was really looking forward to using TPG's services, but this experience has left me feeling frustrated and disappointed. I hope they can improve their customer service and make it easier for new customers to activate their SIM cards.
Unpleasant Experience with TPG: Slow Internet and Poor Customer Support
TPG is a company that I have been with for two years now, and I must say that my experience with them has been quite unpleasant. The internet speed that I get on average is only 3.5mbs, and even when it is working, the speed is shockingly slow and congested. The worst part is that when I try to reach out to their customer support, I get no reply. It seems like they do not care about their customers at all.
The technicians and support staff are based in Manila, Philippines, and they are definitely useless. They will never tell you the truth about anything, and their behavior is like that of a mafia mob. It's either you take it or leave it. I have never experienced such poor service from an internet service provider before.
However, I recently switched to Tangerine Telecom, and I must say that I am now a happy customer. My internet speed is now over 52mbs, and I couldn't be happier. I have not had to contact them even once in the last six months, which is a stark contrast to my experience with TPG.
In conclusion, if you are looking for an internet service provider, I would not recommend TPG. Their service is terrible, and their customer support is non-existent. I would suggest that you look for other options like Tangerine Telecom, which provides excellent service and support.
Terrible Customer Support and Service from TPG in Perth: A Disappointing Experience
I recently ordered some SIM cards from TPG and activated them when they arrived in Perth. However, it's been three days since activation and I still can't use them. Every time I try to make a call, I get a message saying that call forwarding is active and there's no balance for international calls, even though I added international calling to my plan.
I've contacted customer support almost 30 times now, but every time I get through to someone, they can't seem to fix the problem. The call always drops off and I have to dial again and repeat the same story to another customer associate. It's frustrating because nobody seems to know exactly how to identify and fix the problem.
The staff at TPG are never efficient and I'm now going to try and get a full refund for their services. This is totally unacceptable and TPG needs to shut down their shop if they can't provide good service. What a shame! I would never recommend anyone to use TPG in Perth.
I'm going to ask for a full refund now and take my business elsewhere. It's a shame because I was really looking forward to using TPG's services, but their lack of customer support and inability to fix problems has left me feeling disappointed and frustrated.
AVOID TPG: Terrible Support, Account Cancellation without Consent, and Re-Connection Fee
I've been with TPG for over two years now and everything was going smoothly until I ran into an issue. Unfortunately, TPG's support team has been so terrible that it's been 10 days now and I still don't have an internet connection. To make matters worse, TPG cancelled or disabled my account without my consent. I've been calling and emailing them every day, but there has been no progress. I even spoke to their manager, but still no luck. They refuse to re-activate or create a new account until I pay the re-connection fee, which is like applying for a new connection.
I strongly advise you to AVOID TPG. While some people may claim that they're okay, once you have an issue like mine, it takes ages to get it resolved. Their support is terrible.
In hindsight, I should have read reviews before signing up with TPG. Reviews for TPG indicate that they have slow and terrible support. You can read them for yourself.
If you want to save yourself from disaster, AVOID TPG!
Unreliable Company with Terrible Customer Service and Possible Scammers
This company is not good at all, I wouldn't recommend it to anyone. Their customer service is really bad, and when you call them, you have to wait for a long time before someone answers. Sometimes they even cut your call, which is really frustrating. I think they might be scammers because they are holding onto my funds. I've been waiting for over two months to receive my tax return that the IRS sent to them to process. I've called them many times, but they keep sending me forms to fill out, and it takes a long time for them to process it. They told me it would take 2-3 days to process and 7-10 days until I get the funds, but it's been over a month since they received it, and I still haven't received my money. It's really frustrating because I need that money. I don't know why the IRS sent my funds to them, but I wish they hadn't. I would advise people not to use this company because they are not reliable.
Overview of TPG au complaint handling
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TPG au Contacts
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TPG au phone numbers+61 3 9415 4000+61 3 9415 4000Click up if you have successfully reached TPG au by calling +61 3 9415 4000 phone number 0 0 users reported that they have successfully reached TPG au by calling +61 3 9415 4000 phone number Click down if you have unsuccessfully reached TPG au by calling +61 3 9415 4000 phone number 0 0 users reported that they have UNsuccessfully reached TPG au by calling +61 3 9415 4000 phone number
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TPG au social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 04, 2025





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