SUBMIT A COMPLAINT

[Resolved] Cell C / cell c lte services in potchefstroom

South Africa

Good day,

In February 2019 we took out a contract from Cell C for internet services (LTE) in Potchefstroom. In April 2019 we went on holiday and when we returned the internet stopped working. After numerous calls to the cell c service and multiple walk-ins at the store, they confirmed that the services for the contract we were on has been discontinued and are no longer available in the area we live in. This is something the call service could not see on their system, so please do not refer us to follow-up with them.

Our comments and request in this regards:
Firstly a notice (preferably when the contract was taken out, but otherwise) one month or at least one week in advance would have been helpful as we do work from home on the internet, and being cut off without notice or explanation is unacceptable. Furthermore, no other services Cell C can provide us with will work in the area we stay, so all contracts now have to be canceled. Can you please confirm that no cancellation fees will have to be paid as this is the fault of Cell C and not us as users for contract termination? The store also mentioned that we now have to pay for the router, even though we are willing to return it to the store, is this correct?

Will you please help us in this matter, and to give us an indication of the total payable amount for us to then completely stop all services because we can not pay for a discontinued service and internet we do not have? If you are not able to assist us in this matter, could you please refer us to someone who could be of assistance.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Jun 01, 2019

    Good Day

    Thank you for reaching out to Cell C.

    If you’re open to discussing this matter further, please email us your ID + contact number and your physical address. Our email address is [protected]@cellc.co.za. We’d greatly appreciate the opportunity to make things right and work towards earning back your business.

    ^NS

92
May 13, 2019

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