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My cellc contract phone was stolen while I was at university, on the 11 february 2017. I blocked the number...
I took up two phones on contract with the intentions that I would be getting all the services required I took up a 3g phone they didn’t bother telling me that cell c doesn’t have video calling services it has google but I cant even access it because i’ve been tolled that my phone is a new model and cell c dose not yet have internet settings for it, I have been tolled that I would be able to recharge my account even though I receive a 100 free call minutes which of course was blatant lie I have tried recharging several times on both phones but with no success cell c offers poor services even when you need to talk to a consultant you need to make sure you have all the time in the world because it takes a very long to be assisted I want out of this contract but their telling me that I would pay a penalty fee and pay for the rest of the months ahead why should I when they are the one’s who didn’t keep their end of the bargain they made fake promise and now I have to pay for their bad services… I am gowning to the media with this because I have tried to get some assistance from cell c but no one gives a dam! I don’t want to use their services any more I am disappointed and regret my disunion on taking a contract with them I want out they lied why do I have to pay for it?
On 19th February 2009 my contract phone expired and was legible for an upgrade, Siyabonga Mkhize from Cee C called me and explained to me that I have to upgrade and I will receive a new phone, he then e-mailed me two kinds of cell phones to have a look and choose which one would I go for. It was a Nokia 3110 classic and a Samsung j750. I choose Nokia 3110 classic but to my surprise they delivered a Nikia 5000 which I dont want.
I e-mailed Siyabonga and told him that I dont want what they send cause that's not what we agreed about. He promised to call me back till now he is even not responding to my e-mails. Please help me get what I bargained for.
My name : MW Tjale
Contract number [protected]
contact number [protected]
I have been trying to cancel my contract with Cell C now for more than two, almost three years. I have faxed...
i am an account holder with cell c and has been so for the past 13 months. i have received only two billing statements in this period which i have received jan/feb 2008. i'm afraid i pay an account but i do not have any proof...i also do not have a voicemailbox on my phone and has checked the settings millions of time activated it but all in vain.
My previous complaint lodge I have not include the cell no in question. As mentioned in previous complaint a contract was sold to me where I was under the impression that I was upgrading my existing contract held with another company which I am very happy with. After realising that a 2 nd contract was issued I have begged them to cancel it because I cannot afford 2 contracts and will not need to have 2, but unfortunately they ignored my request after numerous telephone calls and e mails and faxes. The cell number which was issued to me unknowingly is;
Cell no [protected]
Account no. [protected]
I have arranged with someone else to take over this contract. On 23/1/2009 I have sent them all the necessary documentation regarding the change of ownership and up to date no response was received from them. Numerous phone calls were made and I am put on hold for hours until the annoying voice of 'cell c for yourself" tape. Up to date nothing was received back from cell c connect regarding the change of ownership. This is definetly the worse company I have ever came across offering this kind of service.
Can someone please attend to this complaint by please phone me on
Cell no. [protected]
Thank you again
Mrs a. S. Bouwer
My sim card was blocked due to the incorect puk number being entered five times as I attempted to contact cell c but go no prompt to speak to a consultant.
I eventually found the number to type into the phone online and spoke to a consultant. I was advised to email my complaint. I received a reply stating that a new sim card would be delivered to me, at no cost.
The sim card was not delivered and I telephoned cell c and was told that it is "on the way".
I have sent about 15 emails to them and they have received my emails but, nobody replies to me.
I advised them that I was going to cancel my account and still received no response.
I have two contracts with cell c and last night, while attempting to make a call, received an sms advising me that my account had not been paid.
I sent them an email this morning advising them of the sms received and, that my account has been paid every month. The email was received and yet again, no response from cell c.
I have now canceled the stop order with my bank as I have had no service for 2 months and have been billed for it.
sir, i had recieved a msg from gcn.promo last week claiming that my mobile number had won 800, 000 pound...
I got my new contract phone yesterday. I have the 25 free sms on the phone as per the agreement but it says that the expiry date is 12/12/2008 and I therefor can not use these sms's. Why and what is going on???
I took out a contract with cell c about 10 months ago, they offered me a j750 which I thought is a quite nice phone, but I had slight problems with it two moths after I got it.. I didnt think it was a big deal and just ignored it... Lastnight the phone just went dead... Im taking it in for repairs toady.. So I wanna see whats the verdict.
And from what ive heard the j750 gives a lot of problems, but yet they are still persuading the people that it is a good choice..
Cell c sucks, and samsung...
This is a formal complaint against cell c service provider for an agreement we entered into in september 2007. The contract was for 24 months and in beginning of the year (January/february 2008) I requested a migration from casual chat 100 to business 1000 which was granted subject to provision that my account was up to date. I later found out that cell c does not support blackberry and because of my job I had to take up a contract with vodacom on business 1000 and asked cell c to down migrate my package back to casual chat 100. I was told that due to the fact that I had defaulted in the past 3 months their system could not change my package to casual chat 100. At the time I could not afford the subscription of both contract and this was explained to cell c. I spoke to their call centre in june/july and got through to their legal department where they advised me that in order for them to change the package back to casual chat 100 my account should be up to date for the preceding 3 months. At the time I thought my agreement was due to expire in september and made an agreement to pay at least r1000 a month as I could not afford the bill. By this time my service was neither suspended meaning I could not make calls nor get my free minutes back. I understand that according to the agreement I got into with cell c that I am obligated to pay a subscription fee even if my service has been suspended.
September 2008 was the end of the minimum agreement period and I sent a letter to cell c to terminate my contract with them having made an arrangement with someone from their legal department to pay a r1000 a month until I finish paying what's due to them. At the end of november when I checked my cell c statement I found that they are still taking a subscription fee on a contract that's expired and on top of it a contract that's been terminated by sending a written notification of my intention to cancel. I then called the cell c call centre and was told that cell c cannot terminate the agreement if the account is not paid in full. I asked to be transferred to their legal department trying to explain the fact that I could not afford to pay the full subscription fee and that I had requested a migration down to the package I had initially which was refused. My argument was that if I make an arrangement to pay a certain amount every month and send through written notification of my intent to terminate the agreement after the 24 month period had elapsed, why would they continue taking a subscriptions fee for a contract that has expired and still take charge me a rate for business 1000 after my service has been suspended for over 6 months.
I spoke to a guy by the name of elijah from the cell c legal department who spoke to me with an attitude and was not helpful at all. He pointed out to me that cell c cannot terminate the agreement even though I have sent the letter to terminate the agreement until the account is paid in full and I asked for a copy of the agreement or the terms and conditions and he referred me to their website. As far as I am concerned a company should have a copy of the agreement on their systems to refer to and no stage was I ever advised of that condition. As it stands my account is sitting at r12700, with a monthly subscription fee of over r1500 including october, november and december which was after I had terminated the contract with cell c. I feel i’m being robbed and see this as a breach of contract from cell c. I managed to get hold of their terms and conditions (Please see attached) under no circumstances is it mentioned here that if my account is not up to date then my agreement cannot be terminated.
Clause 3.1.1 of the t&c states that a contact may be terminated by the subscriber in the form of 30 days calendar notice given to cell c and clause 5.3.3 stipulates that an "administration fee" will be charged if payment is returned or unpaid and at no point does it mention that cell c will not terminate the agreement which I find disgusting anyway that they would continue invoicing a client who can not afford the contract and who has notified them of the issue and has made an agreement to settle the amount owing to them. It is stipulated on clause 6.1 that ownership of the cellphone will only revert to the subscriber once the amounts due are paid in full.
I do acknowledge the fact that I was liable for the subscription fee before the minimum agreement period came to an end in september however I cannot invoiced for a subscription fee on a contract I don not intend continuing with and after I have advised cell c of my intention to cancel the contract. I never received any amendments to the contract within the term of my contract with cell c and believe none have ever been done on the initial agreement.
This is really frustrating, I just don't think this is a good way to conduct business and feel cheated and defrauded. The company has no integrity and does not practice fairly. Even dealing with their call centre wich I have been in contact with a thousand times and have confirmed receipt of all communication i've sent to them but lack professionalism and rude and just inefficient.
I recieved the sms 'you have won 450000 pounds from gsm mobile and asked to claim for the same by...
Hi, my husband took a contract phone from cell c, on behalf of me, they give me R100 free minutes every month, but I hardly use that minutes, when I listen to my balance, I always hear that I have no more minutes left, my phone is always over R700, this month is R800, for minutes thats I havent dilled, please help me about this matter because me and my hubby are fighting for over using the phone, which is not what I do.
In March 2008 I ended my 2 year mobile contract with Cell C, which was expiring in June 2008. I had the...
Three weeks ago I wanted to upgrade to a phone with GPS. I had my eye on the HTC's, but asked to see all the phones with GPS. I decided to go for the HTC-S710 as it was also in this batch. I also wanted to step down from the 100 anytime minutes to a 100 off peak minute contract. For this I was advised that I can take the HTC-S710 at a once of fee of about R400. When all the paperwork was done, one of the other counter people informed us that the amount is about R1000 and not the R400 as indicated. All of this took some time and so I decided to stay on the 100 any time contract so I can get going. When the phone was handed to me I was informed that it has a 85 day exchange warranty for any product problem not related to physical damage or water. In the following week I tried setting up the internet and found out it had no GPS. Eventually we got the internet set up, but leaf locate still did not work. With in the following two weeks I learned that leaf locate is only a map download facility. There is no map guidance on this phone. I also purchased a micro SD card for the phone and then determined the slot is not working. Two weeks after I received the phone, I took it back with the complaints that the internet is not working and the SD card slot is faulty. They took the next hour in setting up my internet and then booked in the phone, because the SD slot is faulty. This repair would take four to six weeks. I had to leave so I just let it go. When inquiring about the exchange policy and in the following week I was told that there is only a seven day policy and the contract can not be reversed, because the phone packaging was opened. This means I got a phone for more than I wanted to pay monthly that hasn't got the functions I asked for. In other words, they are getting my money, so why would they care. I asked if they could reverse the contract and I live out my current contract for the remaining 3 months with the hope of new releases with my requirements, but this was declined. Like I said. They are getting my money, so why would they care. This is the service you can expect from Cell C in general as I get very little feedback from the customer services. The store where I signed the contract is in Menlyn Park shopping center, the Cell C shop next to Standardbank.
I have never in my life experienced a service so pathetic in my life, Cell C has unlawfully taken money off my account, they refuse to pay the money back, i am still waiting after two weeks for them to pay it back, as for customer service, i will be a fool to recommend them to anyone, i will definately be warning anybody i come across about this service!!! They do not know what they are doing, they are incompetent, useless and i am extremely disgusted about this service!!! After reading the complaints from other customers about Cell C, I have realized how many dissatisfied customers there are and how many complaints are similar, I have had enough of their bad service, enough of them messing around with my money, with my living!! If this matter is not resolved I will be taking this further as i have grounds to stand on!!! I will Sue Cell C, That is not a threat, I am Telling who ever is in charge of that useless place!!!
The complaint has been investigated and resolved to the customer's satisfaction.
a sales person from a third party mobile phone contacted me for a mobile contract. This contract included a l760 samsung phone with a cell-c controll chat 120 contract and a R2000 woolworths gift voucher. This happened in december 2007. its august 2008 and up till today ive not recieved my voucher. i only recieved the phone a mont ago. Now the R125.00 free phone call time is not working but they keep on billing me as if nothing happened. ive at this stage loged 30 e-mail driven complaints spoken to about 50 different people and still no joy. ive even spoke to richard the sales director and he is now just avoiding me.
i dont know what to do please help
This is a long one, but worth a read, trust me, it's almost entertaining if it wasn't so ridiculous! I have had terrible reception and call quality with CellC. On weekends, in particular, my mother (also with CellC) and I can frequently not get through to each other and yet, if I use my husbands phone to call her (he's with MTN), it gets through. One would think that they would encourage family members to be on the same network...
Due to this and the fact that their 'Casual Chat' contract doesn't provide any free peak minutes, I had decided to cancel my contract after the 24 month period came to an end, which I did. Shortly before the last day, I received a call from a sales consultant. He told me that I could get the phone that I wanted on 'Casual Chat' for R39 a month. (this after me telling him that I had already decided to move to MTN)
Shortly thereafter, I was surprised to see that I was actually being charged R69 a month. Now, R30 difference is not huge, but, on principal, I will not accept being quoted one thing and charged another. I logged the first query, which was closed without me being informed or given any feedback. In the query, I asked for a copy of the verbal contract and/or the opportunity to hear the call (they are all recorded) as this was my contract with them and I know that did not tell me about the additional R30 charges (for itemized billing and Caller line identity)
In their ad's, CELLC state that all contract amounts INCLUDE these two items, so I questioned why I was quoted an amount EXCLUDING them over the phone during my 'contract' conversation. As the first query was closed without feedback, I logged a second, again asking for the transcripts of the recorded call. After an extended time period (they promise to get back to you without 48 hours), a received an sms and an email stating: 'The R39 does not include itemized billing and caller line identity' What a joke? I had already worked that out for myself and that answer was not at all what I asked for.
I replied, repeating my story and the request. I phoned the call center on numerous occasions asking for feedback, each time speaking to a different consultant and having to explain the situation over and over again. (in one 50 minute phone call, I was put on hold twice, only to go back into the normal incoming call queue and had to repeat myself 3 times IN ONE CALL).
On another call, after being told to hold, I refused, saying that I wanted to speak to a supervisor. The supervisor claimed that he could not hear me very well and asked if he could call me back straight-away. That was a week and a half ago and I'm still waiting for the call...
Eventually, I went in to their offices in PE and spoke to someone face-to-face. She was the first helpful person that I have dealt with. She created another query for me. Today I received an email reply to my query stating that 'should I wish to cancel my contract, I would be charged R145 a month for the remainder of the contract and a R1000 penalty charge and that CLI and itemized billing are mandatory'
If this situation wasn't so frustrating, I would've actually laughed. Firstly, how can they charge me more than double what my actual contract amount is to cancel anyway? If I don't use my phone for the next 21 months rather, that would be cheaper for me to do, but the rocket scientists there obviously don't think like that!
So, yet again, they have failed to provide the simple answer to my question: to provide me with a copy of my telephone conversation/contract. If they can't show me my contract, how can they charge me a fee for canceling it?
This company is a joke, I've never experienced such bad service and I would strongly advise anyone considering CellC to think about it very carefully and read the fine print in the conversations that you have with them, as that's obviously what they expect you to do somehow!!!
On 30/6/2008 we fill in forms to apply for a samsung j700 at the cell c shop in brackenfell. The lady that assisted us was not familiar what was going on, she told us that we have to wait for 1 day before we will receive the phone, the next day I went to the shop and asked her again when the cellphone will be ready. She told me that it will take 2 days. This afternoon I went again to asked them what was going on. My daughter and I had to wait because there was a meeting and they cannot go into the office while the people are busy. They asked us to give them time, we went back and was waiting for 15 min before they went into the office to check if the phone was there, there was still nothing. The told us that they will phone us. The service are no good and why do cell c make promises that they can't keep.
It's sad how even if you an outstanding amount, cell c will still not remove your name from itc & ldquo;cell c does not remove names on itc, however we only update your status”. If you pay something, especially if it's a measly amount like r700, why cant they take your name off itc. They have probably never had to struggle with getting finance.
It's a sad affair when a 'popular' company like cell c really does not give a rats ### when their clients are going through a difficult time (Even if they told them they would be late with payment).