The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Cell Cpaid up contract

M Nov 29, 2018
This review was posted by
a verified customer
Verified customer

Dear sir/ madam

On 13 December 2016 between 09:00 and 10:30 I phone customer center requesting settlement amount of my two contracts cell phones, the consultant gave me the total amount of R666.00 and R1032.67. I paid the amounts in full on the same day about 11:00 and 11:30. I faxed the proof of payment and e-mail also, but the problem the R1032.67 never had any issue but the R666.00 the deductions on my account were going through. I phoned and e-mailed the proof until I was required to pay R201.21 in which even now I totally didn't understand why I had to pay but to resolved the issue I decided to pay it.

Last week I received a notification of I'm still owing Cell C through an SMS and few days after the SMS someone phoned said she is from legal department and I am owing and she didn't disclosed the amount I am owing and now everyday I receiving notification states I am owing.

I want to state this Cell C is owing me R201.21 not way around. I need the recordings of the 13 December 2016 to prove that is amounts I was told I owe and I must settle. I

I hope the matter will be taken into consideration.

Regards

Mfundo Ndamase
Cell : [protected]
ID: [protected]
E-mail: ndamase.[protected]@gmail.com

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Cell C's response · Nov 29, 2018

    Dear Mr Ndamase

    Our Support Team is looking into your query and will be contacting you to resolve the matter.

    ^MM

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