Cell C review: LTE data for 14 days
Replied
Greetings
I am not happy with your services, this month I recharged 3 times for Cellc LTE data that is supposed to last 14 days, in the previous months it lasted for that ensured period. Now it last for two days.
I am not happy with your services because I am using WiFI at work so there NO way that you can say I am over using it.
This is insane
I would like Cell C to investigate why my data is being depleted so quickly and provide a clear explanation of where my data is going. As a paying customer, I expect transparency, reliable service, and value for my money.
I request that Cell C urgently look into this matter and resolve it. If my data is advertised to last for 14 days, I expect to receive the full benefit of the package I purchased. This experience has seriously affected my trust in Cell C, and I am very unhappy with the service I am receiving.
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Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience caused by the rapid depletion of your LTE data.
To enable our team to investigate your query further, kindly send an email to sm@cellc.co.za using the subject line:
CB | Nokuzola Pretty | Data Usage
Please include the following information in your email:
The Cell C number experiencing the issue
A contact number where our team can reach you
Any additional details that may assist with the investigation
Once the required information has been received, our team will review the data usage on the account and provide feedback accordingly.
We appreciate your patience and would like to assure you that we are committed to assisting you and resolving your concerns as quickly as possible.
Cell C | TM
This complaint has been resolved automatically due to user's inactivity.
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