Cell C — hand me over to legal agency without any reason.
Re: mrs d prinsloo / [protected] / cellc no:[protected] / [protected]
In 2015, I started receiving sms's from a legal company that is dealing with cellc's arrear accounts. Up to this, I was never contacted by cellc to inform me of anything that was outstanding (at this point I still had a contract with cellc and they deducted money from my account every month. )
I did not know why they kept on sending these sms's informing me of outstanding debt. First I contacted them (the legal attorneys) informing them that my account is up to date. They asked me to sort this out with cellc, because they were instructed by cellc to collect the money. I phoned customer care and they confirmed that my account was up to date and nothing was behind. (if for any reason my account was in arrears, the lines would have been disconnected, but no such thing... As I was not in arrears)
Again I phoned the attorneys and asked them to contact cellc and sort this out (at this stage I was going back and forth between cellc and this attorneys, and no one could solve this. )
I sent through statements from cellc to them (on their instruction) to show that my contract is still running and that the account is up to date. (Attached please find email)
They stopped sending me sms's, and I thought that the problem was solved at last, after numerous calls between cellc and these attorneys) , however, last week I received my listings which I requested from itc and there it shows that I was handed over by cellc for bad debt written off.
I phoned cellc's legal department again, but no-one seems to know what is going on. I went to the cellc office in carletonville and they tried to sort this out, but they phoned me just now and told me that they can not help me, I must speak to the attorneys. (all over again. They will inform me to get all info from cellc and then cellc will just tell me again to phone the attorneys. ) surely cellc must communicate with the attorneys to tell them that this was a mistake and that my name must be cleared!!!)
Please, please help me... I don't know what to do anymore, because cellc just passes the bucket the whole time and in the meantime I can not get any other credit because of this negligence from their side.
Kindly note that I still have the contracts with cellc, but want to cancel this when all is sorted out... Never ever do I want to do bussiness with them again. Whenever there was a problem, they never seem to be able to help sort it out... Useless client service!!
Nbs (debt recovery agency - [protected]/5043344
Cellc - 084140
[protected] / [protected]@yahoo.com
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