Cell Cend of contract

This review was posted by
a verified customer
Verified customer

Since August 2015 I don't have work anymore and I phoned Cell C to cancel my contract whereby the call centre agent told me that i should pay my contract with my uif money because i could not cancel my contract. I then went ahead and paid my contract as i was told with my uif money. Now my contract end on the 2 nd of July so i phoned cellc to tell them that i don't want to open another contract and they should cancel the one i have seeing that it will be the end of the contract the 2nd of july and the call centre agent told me that i will still be paying the monthly premium at the end of july. I told them that i dont want to continue and that they can't charge me for a month that im not going to use and they said that is just how it is. I now see today 29/06/2016 that they have again allocated free minutes to my phone. I have phone them at the beginning of June to cancel everything as well as send them an email but to no avail it looks. According to my records when i say cancel it means that on the 2 nd of july this contract should be cancelled and my last payment would be at the end of June. I will not leave this here, and i think that i've done my part in sitting out this contract even tough i don't even have a job! I would appreciate it if someone can attend to this. Kind regards Isabel Botha

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