Cell C
Reviews and Complaints

there was a debit order of 1300 taken from my account on the 15 of May and I managed to dispute this, however another one was taken again the end of May which I also manage to dispute. Today an amount of R2886.20 was taken from my account. I have never had a contract with cell c and I have not opened one now.

I do not even know where to get this sorted because all platforms of communication to cell c wants the contract number you are querying as I do not have a number as I have not opened an account.

Last year I had the same issue with MTN after months they only sorted it as the contract was not even on my name they have only deducted the monies from my bank account.

My phone was stolen on the 19th of April 2022 at about 6:00pm, my wife blocked the simcard at about 7:30 pm the Sam evening.

On the 20th I phoned in to blacklisted my acc with went active on the 5th of April 2022, I even updated the contact numbers as the [protected] number linked to my account was in the second sim slot. I did use the [protected] to phone my wife [protected], my work number [protected], my mother [protected], dstv [protected] with my contract number [protected] to name a few and it reflects on my account statement. They then informed me my IMEI number is not yet linked to my account.

Since the 20th of April 2022 I phoned in every day for 3 weeks to find out what was going on. Their response was back office will phone me.

I did update and give everytime the alternative phone number of [protected] and [protected].

I then simswapped the sim due to the fact that they never contacted me to make it easy for them to contact me on their cell c contract number.

I also contacted the insurance to inform them of the theft and requested the documents which i have filled in but without ITC number and case number I cant do anything i can even open a case due to the fact that ITC number has not be given and device not blaclisted. The contract sim was in simslot one and i did phone and receive calls on the number.

On the insurance the IMEI number is the same as the one I gave to Cell C to blacklist on the 20th of April.

Without the ITC number and blacklisting of device I can't claim against the insurance.

They send me the blacklisting document to fill in for Cell C to request assistance case number per email [protected] as well as [protected], [protected], [protected], [protected], [protected] and I have emailed it through 3 times. No response but emails to rate the service received numerous times but no service or assistance from their side

It is today the 16th of June 20222 and no one phones me and I keep on getting emails to rate the service almost daily after sending emails to the [protected]@cellc.co.za

I need urgent assistance because I am paying for a contract where the device is included and insurance on device but can't even blacklist and claim against the insurance.

Jan Christiaan Cornelius

[protected] or [protected] or or [protected]

I had a contract with cell c in 2017 and I paid it up at the end of 2018. I received my paid-up letter. After 4 years I found out that cellc had blacklisted me whereas I had settled my debt. I contacted cellc and one agent confirmed that this was a mistake and I would receive another paid-up letter within 48 hours under reference number [protected] I then waited for the 48 hours and contacted cell c again only for them to notify me that I am still owing, I then paid the outstanding amount while I was on the call with the agent, she then escalated this to a Supervisor and I sent my Proof of payment. I still received another reference number [protected] and he also promised to send me a paid-up letter after 48 hours. I then sent the first initial paid-up letter that I received in 2018 in correspondence to this reference number but I have not received any assistance. It's been almost 2 weeks and I have called twice for a follow-up the first time the agent hung up on me, and the second time the agent assured me that a supervisor will contact me, this was on the 13th of June 2022. I have sent countless emails to the supervisor who assisted me the first time and have not received any response.

my account with cell c was written off, i have been calling the call centre and being advised to call the attorneys to get a prescribed letter and being pushed from pillar and post. i just need a prescribed letter stating the account has been written off.

My no is [protected]. When I upgraded 3 months ago I asked for minutes and data on this no. The sales lady indicated that it would cost about R450 per month. I then this month got a bill for R675 which is wrong, I logged a complaint abd a dispute. Cell c said they will investigate and make it right, Monday 13 June 2022 they cut my line. I cannot understand why this matter cannot be resolved. My ID no is [protected]. Elaine Britz. I need my phone for work and now I am stuck. Please help as soon as possible.

Hi, I had a phone contract wth cell c And failed paying... My account went on default, I then emailed Cell as my finances were now better and could pay them, they replied by giving me banking details and I saw nothing had changed because it was the same as the ones I was using to pay them... I then started paying the full amount owing to cell c by march 2022 which then meant I was not owing them anymore because I had paid the full R6500 that I owed them.

I requested a paidup letter but they never emailed me one, I have sent them multiole emails but still, they are quiet. I feel like cell c is in the mission to dent peoples credit scores, they dont care about their customers, as soon as they get the money, u dnt hear from them and ur name is left dented.

My credit rating had gone down bcz the account still shows as default. No paid up letter and no update at transunion.

Good day

I have not recieved any reaponse from cell c regarding the refund.they told me long ago that they need to verify my banking detail telephonically before they can process refund.but it seems to me they too busy to give me a call.so why dont they send a form to complete and send baxk so that we can get on with the process.i had a missed call from 084 135,its customer service no.its frustrating that we dont have a direct line to communicate,so please advice on what must happen cause current process is not useful or helpful at all.

Case ref no:[protected]

A fraudulent cell c contract was taken under my name (end of April 2022)

I contact cell c and they told me to get an affidavit stating that it wasn’t me who applied for this contract

So I get the affidavit and email it to them, two weeks later I follow up and they keep telling me the same story ‘we will escalate your query’ and then I’m given different references numbers each time I call

It’s now June and cell c hasn’t closed this fraudulent account and in the meantime my bank account has been debited

What’s even scarier, on my credit profile it shows this account as ‘active’ and paid up for the month

I’m at my wits end with cell c, and my only option left is to take the legal route and sue/ open a civil case against them

My data contract came to an end on the 9 of February 2022 and the same day it was renewed again without my permission. Since then I have tried on numerous occasions to get this cancelled and to have the debit order stopped on my bank.

On the 4th of April I reported the matter to the Cell C fraud department as per their request with CASE NR [protected] to have it investigated further.

Every month since then I have been trying to get feedback and have proof of all emails send to try and resolve the matter.

The amount deducted monthly has so far change every month up to this month where was R906.97, every month a different amount and at my expense had to reverse the transactions at the bank every month.

Up till today I have not received any feedback from Cell C with regards to this matter.

The next step to be followed will be to open a criminal cases for police investigation if still no feedback recieved

I contacted cell c on the 6th of May 2022 to cancel my contract as the 24 months have come to an end they then advised that the contract will be cancelled on the 6th of June 2022 today on the1st of June cell c decided to load my phone with the full month benefits even though my contract is supposed to end in 5 days and they have since advised that I will liable to pay the full amount

I made the call on the 1st of June 14:08

I Have Settled my account in July 2019 and with several phone calls and emails through the years, up to date Cell C has not taken this account off my Name, and I have bad credit because of this. Cell C never gets back to me, and the legal department never answers their phone no matter what. Cell C has the most pathetic customer service I have ever encountered. Then They still have the audacity to contact me to and try and sell me a new contract, and when I tell them no, they need to sort my problem out, the agent just tells me that is not his responsibility.

I would not recommend anyone to use Cell-C as they will in time have major issues with them.

Hi

[protected] & [protected]

I Spoke to your care Centre in May and they said they would rectify – the contract would be R99 for each phone = R198 pm — see below not credit just higher payments than agreed.

I also received no feed on my e-mail below dated 3rd May 2022

See comments below: Below: last 3moths payments;

31 May 2022

CELL C [protected] I0594588

0.00

-442.46

10,445.41

30 Apr 2022

CELL C [protected] I0594588

0.00

-561.98

14,565.86

31 Mar 2022

CELL C [protected] I0594588

0.00

-561.98

8,132.47

From: Rupert J Dood [mailto:[protected]@gmail.com]

Sent: 03 May 2022 08:34

To: '[protected]@cell.co.za'

Cc: '[protected]@paybilassist.co.za'

Subject: FW: Not keeping to upgrade promise

From: Rupert J Dood [mailto:[protected]@gmail.com]

Sent: 02 May 2022 04:21

To: '[protected]@cell.co.za'

Cc: '[protected]@paybilassist.co.za'

Subject: Not keeping to upgrade promise

Hi

My Details: R J Dodd = ID [protected]

You people nagged me on telephone for 6 months to upgrade (I did not want to as I wanted to cancel contract when I move to another town) – and when I Agreed because I was told by tele sales it will be cheaper – about R290 for 5 Gigs anytime, 5b gigs night and 90 or 50 minutes @ R145 each for following 2 numbers = [protected] = [protected].

It did not happen – I was upgraded the 1st March 2022 – but my payments stayed R561.98 (no Change) – see below:

31 Mar 2022

CELL C [protected] I0594588

0.00

-561.98

8,132.47

30 Apr 2022

CELL C [protected] I0594588

0.00

-561.98

14,565.86

Please rectify my account within the next 5 Days (by reversing wrong monthly payment and implementing the right payment as per upgrade) or I will have no option as to return my d/order due to your breach of contract.

I will also accept that contract has been cancelled and will arrange a switch to new company.

Please advise your decision.

Thanks

Dr. Rupert. J. Dodd

DBA. MBA. BCom. CAIB (SA).ACIBM. LCIB. ICBS.

[protected]@gmail.com

Fax's [protected]

Standerton

Mpumalanga

2430

It been almost two months now since I've claimed my stolen and cell c is refusing to attent to my case meantime they thy debit their money monthly I thought having insurance was a good thing but I was just fooling myself with this and what hurts the most is that as much as as I'm the customer here I'm not being valued I'm just being taken for a fool. By the way I'm Silondile Hlela ID [protected] and all documents were submitter until today they still excallating the matter

We had numerous calls from their call centre regarding a so-called amount of R 349.00 outstanding. On each occasion, I have requested full details of which none to date was provided.

Again on 28 May 2022, another unknown person from their call centre phoned regarding the R 349.00 in dispute. Immediately thereafter my line [protected] was disconnected. After numerous requests, I record that no one could provide full details of when and how the amount of R 349.00 became due and payable and the calculation thereof.

Even after our attorney wrote them a legal letter on 30 May 2022 and was sent to [protected]@cellc, still no response, service is pathetic.

I had enough of their bull and now cancel my contract due to their default in terms of the contract. Never never again.

Good day

I had a data contract for R149 per month [protected]) on my debit order. End of march 2022 I stopped recieving data. I taught my phone had a problem and they told me maybe my sim card is faulty. In the beginning april 2022 I went to cell c in centurion mall to do sim swap and I was told the contract has been cancelled by cell c. They also told me that they could not see why because the records showed my account was paid up to date. I left the account query because I was going to change to mtn because cell c never bothered to inform me they cancelling my contract.

I have been recieving alot phone calls and miss calls from people I dont know demanding me pay money to them into account numbers without name of account holder. They demand me to provide my id no to them. I feel that cell c is opening doors to scammers.

I have reported the matter 2x to cell c customer care and I was told they would get back to me in 2 working days but they never did phone / email.

I hope theres someone compitent at cell c to attend to this query and clear my name asap. I cannot pay for services that was cancelled without informing me and for services I didnot use.

Thank you

Uninterested consultant (Ashma)

Worst consultant ever rude

I work away and my sim card is still active I have lost the sim and cant get a sim swap as I have used the sim about 3 months ago

I was aked to take the security questions which consist of my last dialled numbers

Which I got wrong

My question is there any other way to confirm I am infact the owner of the sim cars. I have taken proof of address and ID along and seems of no use

Is there no other way to get this fixed

Hi ive made a payment on behalf of the following id no [protected] all im asking for is you to clear up my name please and send me a settlement letter as soon as possible I really need to use it please...

Recieved a message feom cell c regarding a refund on 24 april 2022.since then i have been waiting for them to start the process.i called customer service,i was told they would call me to verify my details telephonicall in order to start the process.but nothing happend so far.please assist.my case ref no:[protected].

Kind regards

I recently ran a Credit check on my name since I started a new job and wanted to make sure I was in Good standing. I found that my 2 Cell C accounts are still showing active and is in arears. the 2 accounts was handed over to Nimble Credit which I then contacted an was resolved within 48hrs( Very Friendly people and willing to assist) they gave me the letters that said from their side the accounts are indeed paid up and closed. I left it for another 48hrs and the Nimble-Cell c was off my name, but Cell C is still showing active I contacted them via emails and telephonically everytime I give them the case no and get sent or given a new case no and typical please allow 48hrs for this to get resolved. Well the 48Hrs from the first phone call and email lapsed on the 28th March. I am still calling daily and emailing them to remove their listing against me. As now with my new work and bigger salary I cant do anything as they have literally F--#$ up my credit score and I cant get finance for anything.

I just want them to remove their listings so that I can get on with my life

Good day

Kindly note that my laptop was collected by courier company by Cellc for them to update my software . Laptop collected on the 15/02/2022 . Still dated been following up since 26 /05/2022 I have to contacting Cellc customer Service for an update and was told that , I would receive an replacement laptop and was provide Ref no: SPI008346871 . But every time I get sent to contract department, follow up department and repairs and still no success. This is ridiculous as a client to be sent to numerous department and still not get the correct info update with regards to my replacement laptop .

RAM 154052