Cell C
Reviews and Complaints

I am not happy with the cell c staff at Newtown Junction and Rosebank Mall. I went to newtown junction to book in my new phone for repairs, it was the second time I was booking it in for the same problem. The staff at Newtown junction told me their printers are not working and they cannot assist me. I went to rosebank mall to try and book in the phone there and they told me the newtown staff did not close the first book in and thus they cannot book in the phone. When they called newtown junction, the staff was not helpful. I then had to leave my phone with the rosebank staff to rearrange it for rebooking. I went back a month later only to find that the phone was sitting at the back of the store and no one new about. Its been two months running back and forth without any help from cell c.

On 31/5/2019, I contacted Cellc Direct to upgrade my contract, and also took out an additional line with the same package I was upgrading, and requested the cell number be ported for the additional line. The additional line peper work and delivery of the device took nearly 2 weeks. Delivery took place on 11/6/2019. June I was billed on the additional line for 31/5/2019, and for the month of June 2019 . I wrote to Cellc. after the 4the f/up, an Agent called. I explained to her delivery of devie was only 11/6- billing is incorrect. My daughter, who the additional line os for, signed delivery on 11/6, but did not complete any dates. The Agent then adv deliv note shows 4/6. I forwarded her the emails btwn myself & the Agent that did the additional line as proof. I then received an sms with my new debit amount for July 2019, which is far more than it should be. Upon again emailing, an Agent calls. I explained & advised the previous query has not been resolved. She first told me it's pro rata for the previous month, which would mean they billing me again for what I over paid, then said she would come back to me the same day (12/7) as she would need to go through my account. To date I have not heard from neither Nomsa that first called me, or Tubisileng that called me on 12/7. Acc No.[protected]

I was in the process of submitting my credit record for a position I applied for only to discover that you have listed a default bad debt written off for an account that I can prove I cancelled on 4 different occasions because the staff were too incompetent to get it right the first time! I received no notice as is legally required by the National Credit Act prior to you listing this default. You have until Friday to remove this adverse default failing which I won't hesitate to take legal action against you as this default has resulted in an employment opportunity being retracted! Contact me ASAP!

I have two contracts with Cell C. With the upgrade the sales consultant neglected to tell me that the new contract has an open line. I bought pre paid airtime for both numbers and couldn't upload the airtime and it gave me an error message. I phoned customer care line on 10 July 2019 and they advised that I have an open line and should be able to phone. Neither number could phone with the open line. I phoned the cancellation's department on 11 July 2019 and was advised they will investigate and get back to me. Nobody phoned back. On 12 July 2019 it was the same story and the afternoon I received a phone call to say the contract has been cancelled and this will follow with an sms. I never received the sms and the contract was never cancelled. I phoned again on 15 July 2019 and again was told they will investigate and give me feedback. I received a phone call from the retention department telling me that my cooling off period of 5 days which allows me to cancel the contract has expired and if I want to cancel the contract I have to pay the full 24 month contract. After I explained my entire story again the consultant, Lance, told me that he can't assist with this matter and I will have to phone the cancellation's department again. I phoned again on afternoon of 15 July 2019 and was now advised that the matter has been lodged, but it will take up to 72 hours to resolve. To make matters worse is that my original contract is due to end on 23 July 2019 and I specifically told them that the new contract should start from 24 July 2019, but this request has been now ignored. I now have an old and new contract running. The worse part of this open line contract both number which supposedly have new contract since the 10th of July 2019 is that neither of us can phone out. So for the past 6 days we are unable to make any calls and this has been specifically mentioned. If the complaint was supposed to be resolved in 72 hours this should have been resolved by 13 July 2019. I'm also getting different stories from different consultants i.e. 5 day cooling off period where I will be able to cancel the contract, 30 days notice and I'm only allowed to cancel the contract in 23 months time.

I need to cancel this contract ASAP in order to get my cell phone line sorted to make phone calls. It has caused massive disruptions. I only think it is fair for Cell C to cancel this contract as I was in my 5 days cooling off period when I canceled the contract and the Sales Consultant should have mentioned that the contract has an open line which he did not. I was very specific when I told him I only want a data contract.

I have asked for a direct number to speak to a Supervisor, but no one can assist me with a number. This has become so frustrating as I'm spending so much time trying to sort out this mess. If I have to phone again it will be my 5th consultant I will deal with.

I have sent 8 - 10 emails to cell c with no response. I received sms from cellc to say I must change ref no when making EFT payment. Only to find out that it was incorrect. Money was paid into correct banking details but reference no was incorrect. I made another payment to correct reference no to avoid disconnection. I want this money back. Sent proof of payment and all details were sent but I have had no response. Email is correct. I have no reference no for query because there has been no response.

PLEASE PLEASE sort out your Tower electrical problems at Norkem Park High School. The generator has been running for over 6 weeks. The drone and smell of diesel is unbearable. I have contacted your technical department (084)944-4444 numerous times but i may as well talk to a wall. I have also given them the Ekurhuleni Electrical Reference number to sort out the electrical problem at this tower. The reference number is 3720331 reported on the 21st June. There is a Telkom Tower down the road which you don't even notice because it looks like a tree. The Cell C tower is an absolute Eyesore to the public. See attached photos.
PLEASE PLEASE PLEASE SORT OUT THIS PROBLEM. THANKS.

I was at the cell c branch in tsakane mall and the lady there refused to help me with a sim swap and referred me to edgars connect. Instead she was flirting with the gentleman who came after me and insisted to help me instead. Her attitude was the worst and she does not know how to communicate with customers. I Have never been treated so poorly and all this because I am not a man like the gentleman she thought was more important! I am furious with the treatment from Tsakane mall!

Your services are disgust to a point of no return, i struggled my neck off when all i wanted to do was to settle and cancel my contracts and be free from your nonsensical network.
Now upon requesting paid up letter its a up and down a simple stupid letter im struggling to get.
Im so so gatvol with cell c words cannot explain. You are definitely an extreme sport, infact trying to make contact with you is an overtime, super exhausting

I had a router contract which I had for 2 years and later when into the store and cancelled it. Since March, I am still being debited for that router. Its disgusting at the response that I got in the last 2 weeks. I have spoken to Tamlyn and Damien from the cellc phoenix branch and they told me that with my id number I'm not registered on the system which is utter nonsense. The contract was taken at the store but now when I require help with regards to the cancellation they can't help. I believe that the call center will only be able to help. When I called the call center they asked me to call the legal department. I was told that there was a third party involved which is an unknown company linked with my banking details. So why are contracts taken in the store if our information is not safe? My height of frustration can not be explained right now. I tried calling the legal department and held on for 35 mins. Why is it so hard to get help but they are so quick to take money from people? Very disappointed with cellc service and will not recommend them to anyone in the future.

I took contract at at Edgar's active mankweng the guy who assisted me was taken to another store in town polokwane he got into my account and send my statements to one of my colleague I'm suprised my account must be private and confidential I need answers how he got into my account, it means I'm not safe if u fail to assist I will take the matter to next level I have a proof

My accounts was at attorneys and i finally settled the account, however the attorney can't send me a letter cz it's closed and cell c has my payment, so I tried contacting cell 4 times in 2 days, and waited over 46minz everytime, with no ansa, the service for money to pay you'll is execllent, but after service for us is horrible, I have no words, I will also upload this to face book and tell all my friends and family, I will thereafter, boardcast it on ECR to Wendy Nola.

Thank You

i HAVE logged a Contract Dispute with use for a Fraudulent contract taken with use by someone else who has stolen my identity
I informed you on the 6th of June about this but you still keep taking money from my account

* Firstly i want to know where you got my Account details from
* secondly i need to know why you still update on Trans-union things which you are investigating But Updating Incorrect & false information about a Consumer at Trans-union, I can actually Sue-You for that

Please Sort this out because you keep telling me the same thing of you still Investigating My is : [protected]

We have tried moving our debit order to the 2nd with out luck ...now this month received sms account in arrears because debit order did not go off but there is more than enough money in the account ...phoned them they do not know why debit did not go off..tried changing debit dates again she can not help us.. what de hell why does Cell C employ idiots
We will never take out contract with Cell c and will let people know any way possible not to use Cell C
Melanie Harrison 083 654 7317

My name is Nigel Minnies, ID number [protected].
I cannot even remember the cellc number as the cell number has not been operational for over 7 months.
I just want this contract cancelled and your lines are terrible. No personal touch, one cannot get to speak to an agent/consultant.
Please cancel so I do not have to pay for this month of July 2019.

Regards
Nigel Minnies

Hi

I have had a contract with cell c for the past 20 years.

Due to some financial difficulties i could not pay for 2 months...

received a message from cell c that number will be disconnected 30.06.2019...paid the account in full 01.07.2019

being told that the matter is with legal department ... been trying for the past week to reach legal department ... no luck...

i need my number reinstated !

can someone please contact me

I have taken out an online contract with cellc in April last year(2018), i had recieved my handset with a starter pack .

Within the first 5 days of recieving it, the handset calibration was not working properly, i had complained, sending back the the entire contents of my contract, apon recieving the second handset with no sim, i was disappointed as this unit, the ear piece speaker was not working

I had complained numerous times, being put on hold more than 30 mins at a time, call centre would put me through to retentions, and by that time i would have the calls cut on me, one of the call centre had made a suggestion to drop of the handset at one of their nearest stores, i got a reference number, and up to today have not got any reply from them as to what is happening with my account which i have been paying for

I have reached a point now, were legal action seems to be the only way forward, i know now that nothing will be done even though numerous reversals was done on my account and monies would still be taken from my account

If anybody at cellc cares there is a number you can call me on, but if u going to waste my and your time giving me grief and not my money back, please dont bother

SS Murugan
[protected]

I have been trying to get paid up letters for years from Cell C, my life is at a standstill because of this. Can you please provide me with these paid up letters I really need them I do not know what one has to do in order to get assistance from this company, honestly service is none existing at all. My details are as follows:

Mr Vusimuzi Phewa
Id Number [protected]

Cell C [protected]
Cell C [protected]
Email address: [protected]@gmail.com

Please help

I pay for my contract monthly however note times than not I am unable to connect to the internet because of poor or little signal. I think it is so unfair to pay for a service monthly and not get what you are paying for. I have to use my vodacom sim card to access the internet and emails. I want to cancel my contract, I am not getting what I am paying for.

I've just recharged my account with two R10 vouchers (R20)...and received R40 bonus airtime(R20 any-et bonus airtime+R20 on-net bonus airtime)
The first R10 voucher was to pay my R4 debt to cell c, After recharging the second voucher I tried buying data bundles(1Gig nite-bundles), But I recieved a message from cell c saying my transaction couldn't be processed.

As soon I tried checking my balance all my airtime was gone, I was left with bonus airtime only...even though my mobile data services was closed and no calls were made but still my airtime vanished

Hi

I took out a contract with Cell C last year in August. I was told its an all inclusive package that consist of limited free minutes, certain number of sms's and mms and 3GB. Total of package was R990.

I'm not told that my package is actually an open line and that my calls and data usage is billed extra from the normal package. My monthly payments now range from R1300 every month which I didn't sign up for.

Can someone please contact me to explain why my package has changed?

Acc nr: [protected]
Cell: [protected]
Jacelyn Kok