Cebu Pacific Air review: Rude conduct by the direct supervisor at cebpac iloilo, and management’s repeated failure to take corrective action

To the Civil Aeronautics Board (CAB) – Legal Division,

I respectfully submit this Supplemental Manifestation to further clarify material facts relevant to the investigation of the incident involving Flight 5J468 and the subsequent communications arising from the complaint.

Limitations of CCTV Footage in Proving Discourtesy

Mr. Mandilag continues to rely on CCTV footage to deny the allegation of discourtesy. I respectfully manifest that the CCTV footage presented is silent and taken from a distant angle. As such, it is inherently incapable of capturing verbal abuse, tone of voice, manner of speech, or dismissive conduct. Discourtesy is a verbal and behavioral offense; it cannot be disproven by silent video footage alone.

Professional misconduct involving tone, language, and manner of address must be assessed based on witness statements, contemporaneous reactions, and corroborative admissions—not solely on visual recordings that omit audio context.

Subsequent Conduct Reinforcing the Original Complaint

After the incident, the station manager, Mr. Alfe V. Camposano, directly communicated with me through email using a similarly dismissive, aggressive, and confrontational tone. This subsequent interaction is relevant because it demonstrates that the discourteous behavior complained of was not isolated but reflective of a broader station culture and management attitude toward complainants.

Applicability of the Data Privacy Act (RA 10173)

While Mr. Camposano asserts that the Data Privacy Act shields his private communication, I respectfully clarify that RA 10173 is not a protection against accountability for professional conduct. Even in the private sector, Section 13(f) does not impose a requirement of “proportionality” as argued by him; rather, it requires relevance.

His statement, “I’m not surprised!”, is highly relevant as it constitutes an admission of prior awareness of the supervisor’s behavior. In Philippine jurisprudence, screenshots of digital communications obtained from one party to the conversation are admissible as evidence to establish the truth of an admission.

“Private Opinion” vs. Managerial Admission

Mr. Camposano characterizes his statement as a “private opinion” of a “third party.” Respectfully, this characterization is inaccurate. He is the Station Manager. His assessment of a subordinate’s conduct is a professional and managerial admission, not a casual personal remark.

When a manager admits he is not surprised by allegations of rudeness against a supervisor, such admission forms part of the Totality of Evidence under the Air Passenger Bill of Rights. It demonstrates management’s prior knowledge of a risk to passenger welfare and a failure to take corrective action.

On Allegations of Intimidation and Obstruction

Mr. Camposano states that he is not threatening or intimidating me, yet he continues to challenge the inclusion of factual evidence by invoking “legal rights” and urging exclusion of material that is unfavorable to the station. As a complainant, I have the right to submit any evidence that corroborates my claim.

Any attempt to pressure a complainant to “refocus” or withdraw damaging evidence is reasonably perceived as an effort to obstruct a transparent and impartial investigation.

Authorization of Disclosure

For the record, the screenshot was provided to me with the full knowledge, consent, and authorization of the recipient, Ms. Renee Rose Jamayo. This was a voluntary act by a witness to ensure that the Civil Aeronautics Board receives a complete and truthful account of the working environment and station culture.

In view of the foregoing, I respectfully submit that all previously attached communications remain part of the official record. I will not be withdrawing any evidence. I trust that the Civil Aeronautics Board will determine its relevance and evidentiary weight in accordance with law and established procedure.

Respectfully,
Rielyn Joy Bornales