China Southern Airlines Company Logo

China Southern Airlines Company

Having problems with China Southern Airlines Company?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

95539 (Customer Service)
+86 400 869 5539 (Customer Service)
+86 208 668 2000 (Sky Pearl Club)
+86 208 613 4388 (CZ Air Duty-Free Commodities)
+1 888 338 8988 (United States)
+44 203 668 0866 (United Kingdom)
+61 130 088 9628 (Australia)
+64 800 895 539 (New Zealand)
+31 204 123 120 (Netherlands)
+880 29 882 745 (Bangladesh)
+855 23 430 877 (Cambodia)
+62 215 795 8222 (Indonesia)
+60 321 639 977 (Malaysia)
+95 19 345 357 (Myanmar)
+92 512 604 378 (Pakistan)
+63 23 541 888 (Philippines)
+966 532 591 252 (Saudi Arabia)
+65 62 233 233 (Singapore)
+82 27 759 070 (South Korea)
+66 26 777 388 (Thailand)
+84 437 716 611 (Vietnam)
Baiyun District, Guangdong Province
Guangzhou
China

Complaints & Reviews

flight seat reservation

China Southern - No Service, No Customer Support
For a combined family vacation with a work related conference in New Zealand we chose to fly China Southern from Amsterdam to Christchurch, via Guangzhou. On our way home we travelled via London and on August 31st we boarded flight CZ303 - Guangzhou-London. We had reserved and paid for four seats, two bulkhead seats and the two seats behind so we could sit together, have extra legroom and make it easier to get in and out of seats. We had paid for the seat reservations (5600 yuan in total, 1400 yuan for the Guangzhou-London leg). Not cheap, but worth it. However, while boarding we were told our reserved seats were cancelled because of a change of airplane. We got seats scattered over the airplane, not together and no bulkhead or extra legroom seats (just regular economy class seats). No compensation for the sudden change and inconvenience was offered but we were assured that we would get our money back. That has still not happened. After six weeks we finally received a refund of 700 yuan for two seats but not the 700 yuan for the other two seats. In the past months I have sent customer support of China Southern over 10 e-mails and tried to contact them by phone. E-mails are not answered (no response at all!) and after being on hold for over 10 minutes on the international phone number I have given up hope that this will work. Effectively, China Southern has stolen 700 yuan from us, has highly inconvenienced our flight and conveniently ignores communication and refunding. Maybe worth considering this attitude when choosing an airline to fly to China.

my checked luggage was damaged

I took the CS air from GuangZhou to Singapore at 18:25 on 21th Dec, 2018. When arrived in Singapore, I picked...

China Southern Airlines Company

flight delay

南航 CZ3918, flight on 4月30日, target depart from 无锡硕放机场 at 19:00, and arrive 广州白云机场 at 21:10,was delayed 4...

airline cancelled flight

Worst possible international airline!
Flight from lax via can to mnl was nothing but problems from the check in counter (lax) to landing (mnl). Seat selection/special diet meal request which were done months prior to flight(s) didn't exist upon check-in nor was the request honored at check-in.in flight service was non-existant. Please don't bother us attitude from flight attendants.
Return flight from mnl to can was cancelled by cs airline. But they booked another flight from mnl without any connecting flight to lax. After days on the phone with cs airline and vayama we still don't have any sense we'll get a connecting flight without staying over night in the terminal at can. Csa's us call center only answers calls monday thru friday, 9am to 5 pm pst and this is an international company, what do you do if you have a problem after 5pm or on the weekends. Do not use this airline or travel company!

  • Agree 100%

    0 Votes
  • This airline's primary concern is every seat is full and to heck with customer service or passenger comfort.

    0 Votes
  • Mi
    MimiChimi Apr 16, 2012

    We flew this airline to Guilin and back from Hong Kong. Getting there was no problem. On arriving at the airport for the return journey, we were informed that the flight was cancelled due to insufficient visitors and that we were rebooked to fly the next day. When we asked why we were not informed, we were told that our agent should have called us. Well, we booked through a popular travel website and we had no working number in China. To give them some credit they did put us up in an incredibly creepy Soviet style hotel near the airport ( virtually empty and lights were switched off in the hall to save m and meals were included.

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem