Carnival Cruise Lines review: Pixels gallery pre cruise package
We sailed from Brisbane Australia on 17 October 2026 with our family for my daughters 8th Birthday. We pre-purchased a $149.99 photo package. When it come to the end of the cruise and we picked our photos and it was run through the till the photos come to around $75 I told them that I had paid $149 so I want photos to that value they said no sorry its 5 photos only and I spoke with management who was understanding but said it is 5 photos and they cannot change it or amend it, I said well in that case I have been scammed $75? I am not happy I want a refund of $75. I also had to pay for another photo which on top of loosing $75. We were gifted 2 stupid coffee mugs in compensation that are $7 each. Wow a far cry from $75. Please advise how this refund can be arranged. Kind Regards Emma Banks Ph: [protected] email: [protected]@gmail.com
Claimed loss: $75 should be reimbursed to us
Desired outcome: To have a refund of $75
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