The complaint has been investigated and
resolved to the customer's satisfactionResolved Carnival Cruise Lines — unhealthy air
resolved to the customer's satisfaction
Carnival cruise lines
Guest care department
3655 nw 87th avenue
Miami florida [protected]
This is the first time i have cruised on the carnival line and i was repulsed at what happened!
We embarked on 9/5 from nyc. We went directly to our cabin number 8235 which we booked over six months ago. The cabin was very nice and large (The reason it was booked was due to the size and location!) there was a funky odor in the cabin but we overlooked it.
The odor became totally unbearable and neauseated me to the point of being physically ill and vomiting! I could not eat and went to the medical office (All of our complaints and issues are documented on the ship reference number 834008126a.)
By the third day i was so sleep deprived as the odor was so intense that (We even tried sleeping on the balcony!) we left the cabin door open as well as the balcony door to air out the cabin. I was a total mess, my clothing was permeated with the odor as well as the sheets, pillows, even my hair and skin reeked of the horendous smell!
We complained numerous times and had many of your people up to the cabin. They could smell the odor; however, they did not know what to do about it!
The entire area including the area by the elevators was now over taken by this horendous odor! Breathing it in for three or four days made us sensitive to it and whenever we came near it we had to hold our noses and run to the cabin or elevator!
Nice way to travel on a vacation! We couldn’t even go on any tours due to my illness from this situation!
I had no idea how this effected our health as we have no idea what it was that we were breathing in! (A copy of this letter will be sent to the department of health in hopes that they will investigate this matter.:
The u.S. Department of health and human services
200 independence avenue, s.W.
Washington, d.C. 20201
New york state department of health
Empire state plaza,
Albany, ny 12237
As well as other businesses that can investigate this problem!) we were under the assumption that it was old food, garbage and garlic and extremely poor ventilation that was blowing this odor into the cabin and all around deck 8 aft.
We eventually were put in another cabin (8267) which was ½ the size of what we booked and paid for. The ship gave us $300 room credit for our discomfort and this was not at all acceptable! We had to pack everything up and move it right in the middle of the cruise which was another dissappointment and discomfort as well as the downgrade of our cabin! By this time our entire cruise was ruined as well as my mental and physical state!
Our cruise was ruined, i am still suffering from neausea and the smell is still apprarent in my home now even after washing all our clothing!
I expect reimbursement for our vacation as it was hardly a vacation but more a torturous and unhealthy 9 days!
The follwing will also be advised of our experience.
Cruise critic news - e-mail:carolyn spencer brown
Porthole magazine - e-mail: bill panoff
Cruise travel magazine - e-mail: editor
Condé nast traveler - ombudsman, 4 times square, new york, new york 10036 - letters only
Travel + leisure magazine - e-mail: editor.
Usatoday travel troublshooter - e-mail: [protected]@usatoday.com
Robert mcgarvey, "the ombudsman" porthole magazine - e-mail: [protected]@mcgarvey.Net
Cruisediva.com - e-mail: [protected]@cruisediva.com
Tell other travelers via message boards:
Cruisemates.com readers reveiws
Travel message board
Tell consumer sites:
Better business bureau / bbbonline - locate your local office and submit your complaint.
The squeaky wheel - interesting service with a $5 submission fee
Federal maritime commission informal inquiries and complaints
Federal trade commission complaint database - the information contained in your complaint may be entered into consumer sentinel, a consumer complaint database maintained by the u. S. Federal trade commission. This database is shared with and made available to law enforcement agencies world wide. If you purchased your ticket online go here - offline go here
Sanitary conditions: reports of unsanitary conditions on a cruise ship can be made to: u.S. Public health service, chief, vessel sanitation program, national center for environmental health, 1850 eller dr., suite 101, ft. Lauderdale, fl, 33316. Telephone: [protected].
Contact your states consumer office: listing of state consumer protection offices
I expect a reply to my liking within 48 hours of receipt of this letter or i will pursue the matter further.