I purchased a sophia fiori venue ring on San Juan, PR. Carnival Cruise lines guaranteed repurchase of the ring while on the cruise within 30 days. This is a complete lie on the part of the cruise line. We returned the ring to Ventian Jewelers who claimed we damaged the ring. Carnival Cruise Lines turned me over to PPI who stated they only tried to negotiate a settlement with the Jeweler. Venetian Jewelers will do anything or state anything to keep them from admitting they sold a defective product. The ring was resized and this caused lack of integrity of the setting. We have a Gemologist's Report saying the setting was not in any way jeopardized.
We will continue to use our attorney for redress of grievance.
The complaint has been investigated and resolved to the customer’s satisfaction.