The complaint has been investigated and
resolved to the customer's satisfactionResolved Carnival Cruise Lines — Loss of earned free interior room offer and loss of 35 percent off offer
resolved to the customer's satisfaction
We had 2 staterooms booked on the Elation for the 2nd of Sept, due to the hurricane, I fully understand why it was cancelled and shortened to a 2 day cruise. I chose to just get a credit for a future cruise rather than go on a 2 day cruise to Nassau as i have already been there countless times. My complaint is I cant understand why I cant get the same free cruise offer I was originally given being that i have been a loyal cruiser to Carnival for many many years? I was highly upset when i was told the offer cant be applied to a future cruise. I spent money on a flight and a hotel to get to Florida a couple days in advance only to have the cruise cancelled from the original date of sailing. I would really appreciate it if i can get the same offer i originally signed up for. My VIFP Club Number is [protected], Bobby Mitchell is the name, and the Rate Code was F1R, the booking number was 8GML67. The other cabin for a 35 percent discount was booked by Linda Gibbs, her VIFP Club Number is [protected] and that booking number was 8GML56. All 5 of us that were booked in those 2 cabins are trying to rebook the same cruise which sails from Port Canaveral on Nov 16, 2019 returning on the 21st of November. I really hope we can get some kind of compensation for this so we can continue sailing with Carnival because we do enjoy ourselves everytime, but i was highly disappointed upon learning the same offer doesnt apply. We wanted a 5 day cruise, a 2 day cruise would have costed us more money than it was worth. Im thanking u in advance as I have faith that u will honor the free cruise offer plus the 35 percent off offer that we originally booked under.
The complaint has been investigated and resolved to the customer's satisfaction.
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