Carnival Cruise Lines
Reviews and Complaints

This Jamaica cruise was supposed to be a very special occasion that was planned over 12 months. This trip was to celebrate my daughters 16th birthday and Christmas gift. We started out on our journey departing STL Airport at 5:22 am (AA #5068) departure time. Arrived in Charlotte at 8:18 am excited and then the disaster started. Flight AA 1924 was delayed twice and then we were put on another flight AA 1877 that was delayed five times due to weather in FLL and two of the scheduled Aircrafts were broken (mechanical issues unable to fly). Our luggage was never transferred from the previous flight 1924 as promised to the new flight #1877. Therefore, our luggage was just sitting in the open area where anyone could have taken my personal belongings. I did not receive good customer service in my distress they were not able to help. My daughter and I missed the Carnival Cruise for Jamaica and now was stranded in FLL airport unable to get back to ST Louis Airport again no help from customer services. American Airlines could not fly us back since we did not have a return ticket with them. This was very awful due to the only reason we came to Ft Lauderdale FL Pt Everglades to board the cruise.
Unable to return back home that same night we had to stay in a Hotel and find a place for dinner and lunch the next day. Totally devasted and stranded in the Airport until we could get to a hotel. This has caused hardship and stress. I'm seeking a refund for the funds spent on the Airline Tickets, luggage cost, Hotel and food cost expenses totaling $890.71
Airline tickets: $610.91
Luggage fees: $60.00
Hotel Fee: $144.80
Meals: $75.00

I did purchase the vacation protection plan, Per the AON insurance they can only refund max of $500 per traveler.
Good afternoon,
Per below email, I'm very confused on how you calculated the $500.00 for each traveler (myself and daughter).

The cruise rate alone was $649.00 per person totaling $1, 298.00 for the both of us.

Based on our vacation package insurance I purchase in the amount of $190.00. I was told by the carnival cruise representative that amount would cover 100% reimbursements. Included any trip delays or unforeseen and any out of pocket expenses such as Hotel/food/Airfare fees to be reimbursed to the customer.

Please give me an explanation and thank you in advance.

V/r,

Maria Davis

-----Original Message-----
From: Claimnotification@aon.com
Sent: Tuesday, January 7, 2020 8:02 PM
To: REA.[protected]@CHARTER.NET
Subject: Travel Protection Plan - Reference # [protected]

Greetings,

We have completed our review of the Trip Delay claim for Maria Davis.

Within 2 business days a check in the amount of $500.00 will be mailed, along with any applicable explanation of payment, to the following address: 1448 Manchester Drive, Shiloh, IL 62269.

Please note: If you had multiple claims or claimants involved, each will receive a separate email. To ensure receipt of all messages related to your claim, please check your spam folder.

Should you have any additional questions, please feel free to contact us.

Underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio

Kind Regards,
Aon Affinity Travel Practice

I went to the dermatologist because my face and chest has been broken out since i was on the cruise and apparently i have a bacterial infection. The boat was filthy. Let me start there. Besides rust begin everywhere, there was stains in the carpets. the Spa was disgusting. The floor was black and the windows above your head in the Wave pool thing was black and the ceiling was falling on the left side and had debris coming out of it. I didn't have my phone to take photos in the spa but you can just go into the area on the Breeze and check it out yourself. Im sure it has not been cleaned as it looked like that area does not get constant attention. I did take other pictures of the filth. On December 23rd there was a bug in our room.
My room key, id and credit card were stolen from my room December 25th. Went down to guest services and waited for thirty minutes for security to come due a sweep. Security called the desk back and explained that they do not do room sweeps for those type of items. The next night my husbands credit card goes missing from the room. Of course there is nothing anyone can do because there are no cameras in the hallway.

client number- [protected]
Boat- Breeze
Dates- 12/21-12/28
Resolution- Refund

I have two providers getting our airplane tickets (1st - CheapOair) Booking #[protected]. David Anthony Johnson and Kathlene Johnson.
E- Tickets Kathlene Johnson #[protected]
E-Ticket David Anthony Johnson #[protected]
Cost for 2 tickets 2x $196.28 Travel protection $31.90 Paid seats $25.90
Total $478.84 taxes and fee $99.34 agent fees $12.00
TOTAL COST $590.18
airline Confirmation : FNYVRP
Flight from Joplin, Mo. To Newark, N.J. September 29 2020
# 2 (Priceline .com ) Confirmation #GMLIYC E-Tickets David Anthony Johnson [protected] - Kathlene Johnson E-Ticket [protected] - Flight from Orland, Fl. to Joplin, Mo
TOTAL COST $502.50
Carnival Cruise Line Booking 8GZSO5 -Mardi Gras September 30, 2020

Re: Reservation 9RTK43/Sailed Oct. 24, 2019/Carnival Dream, Western Caribbean Cruise/Cabin 11268
On Sept. 13, 2019 I purchased two tickets for the Carnival Dream Cruise. I made this purchase directly with the cruise line. The lady I spoke with name was Marcia ext #85139. Unfortunately I was unable to attend the cruise due to the death of my father. My father pass away on Friday October 18, 2019. Due to this I was not in the move to take a cruise. My father death took a tool on me. Due to this happening I was trying to find out if I could get refunded or credited so I can take the cruise at a later date? I also was informed the day I canceled the cruise that I was booked in a handicap accessible room. At no time did I tell Mrs. Marcia that I was handicap nor did I tell her I needed a handicap accessible room. She did not tell me she was booking me a handicap accessible room. Mrs. Marcia never told me about the plan you can purchase just in case one had to cancel your cruiseand ge refunded. I found out all this information from another cruise line person the day I called and canceled my cruise. Please find it in your heart to help me. If you have any questions or concerns please contact me at [protected].

Hello,

I am a Maryland resident and so Carnival Pride is my home ship. With Pride leaving in 2021 and being replaced by Carnival Legend, I was wondering when will Carnival's older and smaller ships be given a reboot in décor and amenities? I love cruising and make the most of the situation, but for so many loyal cruisers out of Baltimore and for so many years it would be nice to have Legend revamped, especially since she will be introduced to the Port of Baltimore as our new home ship. Are there any dates in place on Legend being dry docked with new décor like Sunshine, Sunrise, and Radiance? How do Marylanders and other people who sail out of Baltimore make a request for Legend to be updated?

We were on the Pride for Christmas 2019. We were told by others that that Christmas cruise were amazing, I would disagree. They had a tree lighting the first night I was excited thinking this was the beginning of a great week, not. The Pride very little Decorations, they had Christmas party the Friday after Christmas instead of the day 2 and 3 that were sea days. This was our third time on the Pride and we felt like they cut a lot of the regular activities but didn't replace with new activities. We always had great time on the Pride in the past even when the weather wasn't good. We only had one hot meal that was in David's, oh and when we had got pizza. We waited 10 months for the vacation to only be disappointed, not sure if Carnival is making changes. I could not recommend the Christmas cruise . I think it will be a while before we book another cruise. We were on the Pride in October 2016 during hurricane Matthew, the Pride was in New York for 2 days and sailed up and down the ocean for 4 days between Virginia and New Jersey, and we had better time on that cruise then this Christmas. We did have fun in the piano bar with Martin and Aura as well the " Name that song 70's and 80's " in the atrium with Dr. E but that's it.

On carnival Liberty Dec 23-27 we went on our cruise. December 24 we took
pictures with Yogi Sancaya. We were scheduled to view the photos on Dec 25 at 10:00. Yogi never showed up to show us our pictures. The following day we found him back at the studio at which time he showed us the pictures. We spent 1799.00 for our pictures. We waited for 1 hour for him when he didn't show up for our appointment. He promised we would have all our photos and video on Dec 26. Yogi dropped of the box around 1am and still did not deliver everything that was paid for. We called him again at 6:30 am the nest morning to get the photo frames. He brought them and we thought everything was okay untill we got home. He did not include the video on the usb that was promised. When you spend 1799.00 for pictures you expect to get everything that you paid for.
My name is Linda & John Horner. Our cabin number was 7295. Our phone number is [protected] or [protected]. We are gold status so it's not our 1st cruise and expect much better customer service than this.

I just recently cruised with Carnival Conquest to Grand Cayman Islands, Honduras, Belize and Cozumel Mexico. However, we were unable to port at Belize due to winds. I understand weather is forever changing but the cruise line did not handle the situation very well. They knew the day prior to Belize that we were most likely not docking and for that reason they did not sell any excursions the day before. They waited until we were supposed to be walking off the ship to tell us it was not happening. Then instead of making arrangements for two days at Cozumel or even a different port, we ended up cruising an extra day at sea. Like I said I understand the weather changes and they did refund our shore excursion, however, we specifically chose this cruise for those ports and paid all that money to go to multiple ports. We didn't pay for an extra day of sea time, especially when their was nothing to do. I am just overall upset with the way this cruise was handled and think that we should have received more than just our excursion money returned. As a first time Carnival cruiser, I'm disappointed in my experience.

My wife and I just booked our 4th cruise with Carnival. My wife has Fibromyalgia and has had it for 20+ years. For anyone with this debilitating illness, they know it manifests itself in your body in many different ways. She has found a supplement called Tahitian Noni juice that helps her sleep and heal. There is no alcohol or narcotics in this juice. I appealed to the cruise line to allow us to bring on a bottle on our cruise in January and they expressed no interest in helping. We have decided to continue cruising each year, but maybe we need to find another cruise line. There must be ones more tolerant.

The stateroom I was staying in smelled of fuel the whole 7 days of the cruise. I called guest services to report the problem 2x with the room and was told someone would come check it out. Well they never did. I have a 5 year old who was also in the room with me and no living being shouldn't have to breathe in fuel. Was I supposed to call 10x a day for 7 days just to get a resolution?

I recently cruised with Carnival cruise ship Fascination leaving San Juan, P.R. On 11/10/2019 to 11/17/2019. I was assigned a cabin with bunk beds. Both my husband and I have disabilities that prevent us from climbing latter and asked to have our cabin changed weeks before we board the ship. I informed the customer service representative on the phone as soon as we found out the cabin we chose which was by number and floor only had top and bottom beds. Upon booking the website only indicates cabin numbers and not descriptions. We are both on a fixed income and do travel on Carnival and have never had a situation like this happen to us. The representative would just tell us that they will do their best possible to change our cabin. On the week of the cruise the story changed to the ship is full so once we board, see guest services to see if they can help us. Upon boarding, the guest service representative told us they would call us or send us a letter notifying us of the change of cabin. This never happened. We had to all our cabin steward to help us put the mattress of the top bunk on the floor for us. It was humiliating and I had trouble getting up from the mattress on the floor. No one contacted us and I went everyday to customer services to request a cabin or even a trundle bed. I was told they would not even accommodate a trundle bed for us.
This was one of the worst experience we've ever had with Carnival. We reached out to the customers with disabilities department only to be shuffled around for a month prior to boarding.
I know that the disability act was enacted to help us with discrimination against us and I'm thinking about contacting them about this situation because the website does not specify certain cabins are not for persons with disabilities.
I really want something done about our experience and be compensated.

If you need to reach out to me feel free
Mrs. Zaida Munoz Cintron
[protected]
[protected]@msn.com

TO: Wells Fargo Bank CC: Carnival Cruise, Park West Gallary

Wells Fargo Claim # [protected]
Claim Background:
During check out from Carnival Cruise on 4-July-2019 paid the following amounts based on carnival Booking # 8GWM91.
$3477.46 Charged to Wells Fargo Visa, ending 5105 on 5-July-2019
$2215.00 Charged to Citi Mastercard, ending 7665 on 5-July-2019
The above amounts are shown on attached statement from Carnival.
Total Carnival check-out cost $3477.46 + $2215.00 = $5, 692.46
Included in the Carnival check-out cost are the charges from Park West Art Auction for paintings as follows;
ART AUCTION $2, 215.00 ($2, 000.00 + $215.00)
ART AUCTION $3, 230.00
All above charges are listed in attached Invoice from Carnival

In July -2019 contacted Park West Gallary to cancel the paintings after learning from multiple websites that Park West Gallary are a Scam organization with terrible experiences from people purchasing paintings from their Galleries on Carnival. NOTE: THE PAININTINGS WERE NEVER DELIVERED TO OUR HOME ADDRESS.
Have spent the last 4 months trying to recover our funds from the dual Scammers Carnival and Park West Gallary, to date the status is;
Wells Fargo Visa, ending 5105 (Debit Acc.), received $1897.00 from Carnival on 30-Sept.
Citi Mastercard, ending 7665 (CC), received $0 from Carnival to date.

Note: Assume the $1897.00 is the refund for the Citi charge of $2, 215.00, so $318 deducted in charges for the excellent service from Carnival and Park West Gallary for responding so quickly to their customers in returning their funds (Tongue in Cheek). (although this $1897.00 should have been credited to the Citi card ending 7665)
So this leaves the refund due for the ART GALLARY payment for $3, 230.00 (included in Carnival Payment of $3477.46), on 5-July-2019. Hopefully I do not have to wait another 5 months for these scammers pay up!
It's interesting the charges were transacted within 24hrs without delivery of the ART GALLARY goods, but after 4mths have still not received a refund. Although I do hold Wells Fargo Accountable for previously closing this claim without notice and following due diligence in taking care of their Customers to ensure fair settlement of claim.

Look forward to a fair settlement of this claim, Thank You

Thanks,

Regards,
John Watson

October 20, 2019 I had the pleasure of going on the Carnival Pride for a Seven Day Cruise, which I enjoyed. However my time spent in the Casino was limited due to the excessive smoking there. I understand that is a smoking area, and I was told where the "Non Smoking section was" which consisted of very few Machines to play. Is there away the can be a room in the Casino Are for Non Smokers. I shouldn't have to die from Second hand smoke as I paid my money to enjoy the cruise as well and the smokers.

Thanking you in advance
Debra Lyons

I am writing about our recent experience on the Carnival Fascination that we just returned from. (Oct.27th - Nov.3rd)
Elysa Henry in Guest Services was HORRIBLE! The issue that we had started when we were getting on the ship. We had both of my parents in a wheelchair and 8 suitcases. A carnival worker (forget his name) came over and helped us with the luggage and my parents onto the ship. (HE WAS AWESOME!) We had 6-8pk of pop with us. The carnival worker had us put it in a bag, so we did all except 1 8pk of pop that we could not fit into the bag so he had us put into my Mom's carry on bag. So as we got onto the ship we went to our cabin and all the luggage including the bag with the 5- 8pk of pop was there except my mom's carry on bag that had the last 8pk of pop in it. The bag finally showed up but the 8 pk was taken out. (my mom is a diabetic so she made sure to bring diet pop with her). I went to the customer service desk and got a lady by the name of Elysa Henry I started to explain the situation with the missing pop. She said they took it and threw it away since we did not carry it on. I explained that the carnival worker had us put it into our bags which he took and loaded on the cart. Elysa said are you sure he was a carnival worker? I replied he had a carnival name tag on and brought us onto the ship and that we tipped him so I was pretty sure that he worked for carnival. Elsay said that since we did not carry the pop on that it was thrown cause that was there policy. I asked then why did our other 8pks of pop get to our room. Elyse replies they must have gotten through security. Elysa said that she could call security to have them come to our room and take the pop that did make it to our room. At this point I asked to talk to someone above her, she replied that she was the supervisor and there was nothing she could do. I asked can you make this right? The answer was NO. Now I know that they could have made this right. It was her attitude and the way that she handled it was very disappointing and made carnival look bad.
If you travel on the carnival Fascination I would try to avoid her at all costs because you will just be wasting your time. It's odd to me that when your booking you get the nicest friendliest people but then once on the ship its a different story. VERY DISAPPOINTED

Where do I begin... This was my 2nd cruise and it was horrible. We had a group of 24 cruising. Getting on the boat was a pain in the butt! Know one really directed you where to go. It seemed very unorganised & chaotic. Finally on the boat we weren't allowed to go to our rooms or take the elevator, I think my legs are still hurting from them stairs! lol After we were allowed in our rooms, we mostly stayed on floor 11. The service on the 10th & 11th floor was terrible. Our very first night, someone jumped off the boat we had to turn back around in the storm and look for him. That wasn't fun at all! The boat was rocking like crazy. We were delayed to our destination, we felt rushed the whole time. Got off the boat at 10 am and had to return by 5:30. The line to get back on the boat was insane! It seemed everywhere we went on the boat had lines everywhere. I don't think they had enough staff for that many people. I can honestly say all the staff sucked beside our Room guy Harry! He was amazing. Once we arrived back in Galveston, I couldn't wait to get off the boat. I checked out bill and was overcharged as well. I will not be returning. This has definitely left a bad taste in my mouth. I do believe carnival should do some sort of refund.

I got charged 517.98 dollars the day of my cruise. Which was 10/24/2019. I do not understand what for. My cruise was paid for and everything I bought on the ship was bought and charged separately. I need to know what this is for or I need to get a refund. I do not understand why I got charged 517.98 extra on top of my cruise and what I paid for on the ship.

Hello

I made a booking with your company earlier this year and was very excited.

I initially paid an upfront payment of $5000 via debit card with a remaining balance of $2700. I then called to ask what other payment methods were offered and the carnival cruise phone consultant said I could pay via bank transfer. I advised her I was in New Zealand and could she send me the NZ bank details. She emailed me an NZ account (photo attached) which I made a $2150 payment to.

I then called over the next 2 weeks trying to find out when my payment would be applied to my booking. I spoke with multiple phone agents and they all said the payment could not be located. I was very stressed during this time because $2150 is a lot of money for me and I was worried this payment had been lost.

I then made contact once again today - 2 and a half weeks after I had made payment and I was told the payment had been found but it was made in the wrong currency (NZ dollars which is mu currency as I live here) The agent made out that it was my fault the currency was incorrect despite all the agents i had dealt with knowing I lived in NZ and one agent giving me an account number for an NZ account. She said I should have request my billing be in NZ dollars and none of this would have occurred. However, my booking was made over the phone by and agent and the agent also took my home address knowing full well I lived in NZ. Therefore I do not appreciate this being made to be my fault.

I was then told by the agent the only way to get my $2150 back is for them to post a cheque from the USA which will take up to 4 weeks. I explained by full payment for the cruise is expected in less than 4 weeks and she offered no solution for this. I said since this was an error on the companies part and not mine could they please post it on express shipping so that I have enough time to received and bank the cheque and then make payment. She told me that this would only be done if I paid the expense to post it. I find this to be extremely bad customer service considering this issue was created by the company and had caused nothing but stress for me the past few weeks.

I was very excited to go on my first cruise and I am so disappointed at the service and customer care I have received from carnival cruise line in the handling of this matter and didn't want this to go unheard.

Reagrds

Erin

This was my first cruise and it was a terrible experience.First someone jumped off the boat we had to turn back around.Was not told nothing if we where going back home or to our destination.We didn't know anything until we woke up the next day .Doing that we got caught in a storm so rained all day Friday and mostly Saturday.They turned the hot tubes off to same fuel .We got to Cozumel late only had a little time at the beach .Our hallway fluided and our room had blowers everywhere.Couldnt get people to wait on us .There wasn't enough help on the boat one bartender walking around .The food was terrible.It wasn't a good experience at all.I have family that take carnival cruise all the time and said they never had this experience on other cruises.Also ma and my daughter bought the WiFi it didn't work half the time so that was a waste of money .

Booking #9QSJ97
I'm cancelling my booking 14 months in advance and they are denying my deposit of $198.00 due to the fact that they said I was booked under a casino promotion, That was the only option I had at the time I booked. We are cancelling this cruise for 12/5/2020 due to the fact that we just got off the Carnival Dream and it was the WORST experience we ever had. We were denied getting on our excursion in Cozumel because my husband has a limp and they belittled him and they were very rude. We did receive a refund but that isn't the point here. These people are contracted by Carnival. One night at dinner I was the only one out of 6 people at the table who never got their dinner due to the fact that the waiter neglected to put my order in also the food came to the table barely warm. On disembakment day we were yelled at and talked to rudely by the staff while waiting to get off the ship. We were being told different things by different staff members and then get rudely yelled at for not listening to 2 different people telling us 2 different things. Therefore I firmly believe we should get our $198.00 refund. We are platinum members and have been on 19 cruises and if this is the way you treat your repeat guests we want no part of it. The booking number of the cruise we just got off of was #6VZG31.
Thank You,
Beverly
A very dissatisfied cruiser