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CB Cruises and Charters Carnival Cruise Lines February 06 2023 cruise from Long Beach to Ensenada
Carnival Cruise Lines

Carnival Cruise Lines review: February 06 2023 cruise from Long Beach to Ensenada

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11:42 am EDT
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To whom it may concern,

On 2/6/2022 my family took a 4 day cruise to Ensenada and Catalina island on the carnival radiance booking number is K3S4R4 and k3S5J8 and on 2/08/2023 we spent the day in Ensenada and had a nice time we made our way back to the ship and decided to return to our cabins prior to meeting up for dinner and our daughters meghan and tiffany took the elevator ahead of us and as they were attempting to get off on their floor 3 older (in there 70s)Asian men were getting in the elevator as the girls attempted to get off the men would not allow them to get off instead they tried to force Meghan and Tiffany into the back of the elevator trying to grab their bodies in an inappropriate manner making sexual advances not allowing them to get out ,the girls asked them to stop and move even said excuse me they tried to go around them but the men would not allow them to get off they just laughed and continued to grab at them sexually saying something in Japanese finally the girls had enough and had to force their way off the elevator they immediately came to find me they told me what happened and we went to find the men but were unable to find them . The next evening on 2/9/2023 we were in the casino playing a game all 4 of us and I looked up and saw two old guys approaching my daughters and Meghan looked at me and said Dad that them they were saying something to Tiffany as I stood up they started to run off and I chased after them at that point several security guards came out my daughters explained the situation while the other went to get me . At no point we’re we or they asked to file a report with carnival even after knowing the situation security never even talked to the old men , carnival failed to protect my daughters in this situation and failed to provide a safe environment for young women aboard the radiance esp on 2/08/2022 . There are no instructions whatsoever on what to do if you feel unsafe or harassed or even attacked while on board the radiance there are no phone numbers provided in the rooms or anywhere that we saw in fact we never saw a single security guard on the cruise until the incident in the casino. Therefore, we are asking for a compensation in regards of this situation.

Carnival cruises should provide a pleasant and safe environment. Our vacation left us on a sour note, we may never cruise with carnival or any affiliate company again , this situation is unacceptable ! Waiting on reply from Carnival cruises, so hopefully we can come to an agreement.

Brett Kraft [protected] [protected]@yahoo.com

Update by brett kraft
Jun 27, 2023 2:20 pm EDT

Carnival does not seem to care about it’s guests safety or concerns they make it almost impossible to file a complaint with them and then when you do they simply ignore it !

Update by brett kraft
Jun 27, 2023 2:23 pm EDT

Carnival does not seem to care about its guests safety or complaints! They make it nearly impossible to file a complaint or talk to a representative and if your lucky and can find the way to file the complaint directly with them (took 4 months to find out how and where to complain) they simply ignore it completely… this is unacceptable

Jun 28, 2023 9:36 am EDT
Carnival Cruise Lines Company contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for posting your concern.

We are truly sorry to learn of your disappointment on our response time and what occurred with your daughters. The safety and wellbeing of our guests are at the forefront of our mind on all cruises.

Please be assured all your concerns will be forwarded to the appropriate department for review and handling. We ask that you please allow some time for a response.

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 Ave

Miami, Fl 33178
Update by brett kraft
Jul 10, 2023 12:18 pm EDT

Absolutely NOT RESOLVED!

Jul 10, 2023 1:51 pm EDT
Carnival Cruise Lines Company contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

File a complaint Write a review
Thank you for reaching out again.

Please allow some time for our security liaison to investigate the issues your daughter's experienced. A follow up will be done as soon as the investigation is complete.

We appreciate your patience and understanding.

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 Ave

Miami, Fl 33178
Resolved

This complaint has been resolved automatically due to user's inactivity.

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