Carnival Cruise Lines
Reviews and Complaints

My name is Devorah Harper, currently booked T3N0H7 traveling November 20, 2023; reservation made June 07, 2023. I have conversed with Carnival agents several times about my credit and possible cancellation. I was advised that I would receive a credit that was due me $340.29. (from booking #D22GD7). When I called today July 5th, 2023 to inquire how I would be credited since my cruise is paid for. I was advised then and only at this time that I had to sail by September 2023 to get my due credit. This is appalling as this was the topic of my conversation during my numerous inquiries. The supervising agent today, July 5th, 2023, aggressively informed me that I had been notified and that she had documentation. This is clearly untrue. I never received any documentation or got a call regarding a deadline to receive my credit. Otherwise, I would have booked my accommodations along those guidelines.

I am asking for your assistance in this matter. To have the credit be applied to my booking as on-board credit or reduced cruise charge. Looking forward to a positive and expeditious response.

I have contacted someone regarding the booking we had to cancel over a carnival cruise error. I have already verified with the bank and my attorney that we do not owe anything .we were not double refunded and even turned in a bank letter confirming it.the legal team as yet to get back to us to fix this issue. This cruise that never was back in 2020 and we canceled before any penalty. We only received one refund and the collection department would not take any documentation proving we only got one refund .

Booking#F10CH5

I booked my reservation Jan 2023, my husband died 25 Oct 2022. He loved cruising with you. This trip is meant to be a memorial to celebrate his life. 20 people are going from all over the USA. Last week I tried to get our rooms linked so we could arrange to sit together for dinner. We all had 600 PM reservations. Last night when the last person called to get her room linked she said your associate said none of the rooms had confirmed dining times and kept urging her to take the open dining of 530-8 PM. She told me she said no she couldn't do that without talking to everyone. Sheila Johnson and I check our bookings this morning and find the times have been changed. After 2 phone calls this morning I'm told that even though it was your associates mistake we'll have to be put on a wait list but don't worry we'll know something by 3 days before the cruise. I was married 44 years I don't know if you can understand the level of my grief but anticipating this trip was giving me a little joy. Now I have to agonize possibly for 3 months hoping things "will work out". How is this acceptable to your company.

I purchased a pedicure online precruise 6/17/23 using a $50 emailed coupon code VCYJ23.

My charge was $5 after the discount was applied which I paid online. I had the pedicure on the Luminosa on 6/25/23. At the time of service I was charged $69.62 including tip to my sign & sail account. I talked with the spa and guest services 3 times each, but the $50 coupon was never acknowledged and I had to pay the full price for the pedicure. The spa blamed guest services & guest services blamed the spa. I would not have booked a pedicure had I known the $50 coupon was not going to be worth anything.

I also had a $50 cabin credit which did not show up on my final sign & sail account. I do not know if or when it was applied to my account.

I was also never credited for the 2 free drinks as a gold member which were coffees.

Thank you for looking into these issues

booking #J8J2B5

Gold member

To whom it may concern,

On 2/6/2022 my family took a 4 day cruise to Ensenada and Catalina island on the carnival radiance booking number is K3S4R4 and k3S5J8 and on 2/08/2023 we spent the day in Ensenada and had a nice time we made our way back to the ship and decided to return to our cabins prior to meeting up for dinner and our daughters meghan and tiffany took the elevator ahead of us and as they were attempting to get off on their floor 3 older (in there 70s)Asian men were getting in the elevator as the girls attempted to get off the men would not allow them to get off instead they tried to force Meghan and Tiffany into the back of the elevator trying to grab their bodies in an inappropriate manner making sexual advances not allowing them to get out ,the girls asked them to stop and move even said excuse me they tried to go around them but the men would not allow them to get off they just laughed and continued to grab at them sexually saying something in Japanese finally the girls had enough and had to force their way off the elevator they immediately came to find me they told me what happened and we went to find the men but were unable to find them . The next evening on 2/9/2023 we were in the casino playing a game all 4 of us and I looked up and saw two old guys approaching my daughters and Meghan looked at me and said Dad that them they were saying something to Tiffany as I stood up they started to run off and I chased after them at that point several security guards came out my daughters explained the situation while the other went to get me . At no point we’re we or they asked to file a report with carnival even after knowing the situation security never even talked to the old men , carnival failed to protect my daughters in this situation and failed to provide a safe environment for young women aboard the radiance esp on 2/08/2022 . There are no instructions whatsoever on what to do if you feel unsafe or harassed or even attacked while on board the radiance there are no phone numbers provided in the rooms or anywhere that we saw in fact we never saw a single security guard on the cruise until the incident in the casino. Therefore, we are asking for a compensation in regards of this situation.

Carnival cruises should provide a pleasant and safe environment. Our vacation left us on a sour note, we may never cruise with carnival or any affiliate company again , this situation is unacceptable ! Waiting on reply from Carnival cruises, so hopefully we can come to an agreement.

Brett Kraft [protected] [protected]@yahoo.com

We were leaving the ship, Venezia yesterday morning. The crew were verydisorganized in getting us off the ship. We waited on the 4th deck, waiting for over an hour before the announcement allowed us to leave the deck. We then proceeded to go to deck 2. The line was backed up. A female employee told part of my line to go down the stairs, to separate from the rest of the line. However, she did not lead the line. We began to go down the stairs, however, when we went to the end of the hallway, no one knew which way to go. A male guest began to yell at the crew, why isn't anyone directing us. A crew member then told us to go left. We then followed the hallway which led us outside, we then joined others on the line, and continued to wait another 40 minutes.

The 1st night arriving, 6/15, at 8:15 for dinner at the Marco Polo dining room, they couldn't at 1st find our table. Then the waiter, showed us to a table of 6. We are only 2, and did not want to share a table. We spoke to the Maitre D and he sent us to the other dining room to get a table. I understand it was the1st night on the cruise, but many guests had issues with their seating. Also, during the entire cruise, the lines on the buffet were long. We didn't use the buffet more than 2x's due the long wait. Guests were lined up at least 20 waiting over 30 min for food.

Me and my wife went on the Carnival Conquest on August 5th. We were hoping to have a great time before the baby comes. But, it was a disaster from the start. We had to wait for more than 2 hours for our room to be ready. During this time, we had to wait in line for customer service to discuss the adult beverage package for me. My wife is pregnant, so she couldn't use it. We had told them about her pregnancy when we booked the cruise, and they had noted it in our account. But, the customer service said that they would add the package for me, and it would take 20 minutes. We agreed and waited for 30 minutes. But, when we went to the bar to check, it wasn't activated. The bartender sent us downstairs to the doctor for a note, which they claimed we needed. The doctor said that they couldn't do that and asked us to go back. The bartender gave us attitude and was rude to us. My wife had to wait for another 20-30 minutes to be sent back to the service desk, where they told her to keep waiting. Finally, after 2 hours, it went on after making a scene.

When we finally got our room key and went into our room, it was beyond disgusting. It hadn't been dusted in months, and there was mold on the couch. The AC was broken, and it was sweltering. My wife, who is pregnant, had to clean the entire room herself, and I reported it to room service. They came and swapped the couch out, but the AC never got better. We were forced to sleep in 78 degrees, with both of us sweating.

The dining room service was the worst. We had to wait for 20-30 minutes for wine to come to me, and the steak came out raw two nights in a row. The food was utterly disgusting. To make matters worse, there were loud and obnoxious people keeping us up awake at 3 am. I had to call the service desk to complain.

The ship was dingy, dirty, and disgusting. Inside and out. We will never return, and I will be making it known how you treat pregnant people.

So, we decided to take a cruise with Carnival for the first time and we were not happy with our room. It was hot and our cooler/refrigerator wasn't working. We told housekeeping right away and he reported it to his supervisor and the front desk multiple times during our 5-day sailing. They gave us a fan to try to cool down, but we kept complaining because it was still too hot. On the last day, when we were checking out, they offered us drink packages and photo deals, which we didn't need. They told us to contact customer service when we got home, but when we did, we didn't get much help.

To make matters worse, when we got home, we tested positive for Covid. We reported it to Carnival and American Airlines (who we booked the cruise through), but all we got was a generic response from Carnival. They apologized for the temperature and refrigerator issues, but said that the temperature fell within their recommended guideline. We don't understand how that could be true when housekeeping had to bring us a fan and agreed that it was hot in the room. They also apologized for an issue with our shower drain, which they fixed while we were onboard.

We had to wait over 30 days for this response, which was not helpful at all. We were really disappointed with the customer service and don't plan on cruising with Carnival again. It's a shame because we were really looking forward to this trip, but it just didn't live up to our expectations. We hope that Carnival can improve their customer service in the future so that other travelers don't have to go through what we did.

Me and my family had planned to go on a cruise with Carnival Cruise Lines for my son's wedding. We tried to book our rooms online, but it didn't work, so we had to call Carnival to book them. I used my debit card to place a $1,000 deposit for both rooms, but I didn't see any deduction from my account. I called again and finally got confirmation that we had until June 12th to pay off the rest of the bill or cancel. Unfortunately, due to some family health issues, we had to cancel both rooms on April 20th. Carnival said there was a $50 cancellation fee per person, which I understood, but they also said they were deducting an additional amount to be applied as credit for our next booking if we did it within 2 years. My son's room had 3 people, so they were charged $150 for cancellation and got $225 as credit, while my room was charged $100 for cancellation and got an additional $150 credit. I'm deaf, so my daughter-in-law had to make the calls for me. We can't plan a cruise in the next 2 years due to our family health issues, so I feel like I'm being ripped off $375 ($225 credit + $150 credit). I don't want to use Carnival again if they force me to render a credit for both rooms. I want my proper refund and I don't know who to address this to. You can send any replies to the email under the booking number 6mb5z4.

We were so excited to go on the Mardi Gras cruise with Carnival Cruise Lines that we had been looking forward to it for almost a year. However, after just two days on the ship, we couldn't wait to leave. It's Thursday now, and we are praying that Saturday arrives quickly so that we can get off this ship.

To start with something positive, we must say that the crew members who have the difficult job of cleaning up after 5,000+ people are the only nice crew members on this ship. However, it seems like sales are the main goal of Carnival, and that's understandable, but the sales pitches never stop. We paid $300 for a couple's massage, but it left us sore even four days later. As soon as we redressed, the staff came in and separated my wife and me in different corners to give us a 10-minute sales pitch for the overpriced and ineffective Elemis products. We were more stressed after the massage than before it.

The bartender on the first night was incredibly rude. We don't drink much, but I wanted a bourbon while watching a football game. I asked for Eagle Rare, but he simply said they were out. I asked for two more bourbons, both of which were out, and he replied that if I would just look at the bottles and not the menu, I could stop wasting both of our time.

When we went to guest services to ask a few simple questions about shore excursion options, they refused to even look at us, as if we were disturbing them at their home. Finally, the medical staff is the worst group of people I've ever been around. I understand the need to be vigilant against viruses on a cruise ship, but when I requested Tylenol for my arthritic knee, they seemed to not believe me and treated me as if I was a biological terrorist attempting to sicken the entire ship. However, no one says a word to the dozens who are obviously sick and coughing on everyone in hallways and elevators.

Today is our excursion to Grand Turk, but my knee is hurting so badly that we had to cancel. We'd rather lose the $150 than be harassed and mistreated by the medical staff again. Overall, after spending almost $5,000 on this trip, we are sitting in our stateroom with extremely limited entertainment options and praying that the next two days fly by so that we can leave this nightmare behind forever.

Some people love these cruises, and you might as well, but I can't ever recommend anyone set foot on a Carnival ship after this week.

My experience with Carnival Cruise Lines was a complete disaster. I recently went on the Carnival Magic and the embarkation process was a nightmare. It was slow, messy, and agonizing. The experience of a good vacation was completely overshadowed even before embarking the ship. I traveled with two children under 12 and no one informed me that I had preference to go on a different line. The embarkation took us almost 5 hours!

First, I arrived at the pier and left my three luggage. Then I was directed to go to pier 90, but that was wrong! Check-in was happening at pier 88, which was a red flag. After arriving at the correct pier, I knew it was the right one because of the long line outside the entrance. While in line, two ladies asked me if I had a boarding pass. Again, no one told me that I didn't need to stand in the second long line inside the pier because I was traveling with children.

Once I got inside to check-in, there was another long line. It took us almost 2 1/2 hours to pass through. When it was finally my turn to do the questionnaire, I was told to stand in another line because the children needed an exception form or something. In the third line, I waited another hour to get seen. Then the person told me that the kids needed to be COVID tested by the Carnival crew and with the amount of people waiting, they would not be able to provide test results before departure. My booking got canceled.

I requested to talk to a supervisor, and she told me in a rude way that if I hadn't been there earlier, I would have made it on time. I said I was there by 12 pm, and no one told me in the two lines I stood prior to this that the people with children needed to come straight to this line. The lack of customer service was appalling. I said there were no signs directing people, and the two women outside did not communicate that to me!

Please do yourself a big favor and do not cruise with Carnival, which is a magic from hell. Try other cruise lines like Norwegian or Royal. The customer service was angry and soulless, and the worst embarking experience I have ever had. There were a lot of people in the embarkation process for such a small ship.

In conclusion, I would not recommend Carnival Cruise Lines to anyone. The embarkation process was a complete disaster, and the lack of customer service was appalling. I hope this review helps others avoid the same experience I had.

The rooms on Carnival Cruise Lines were pretty decent in size, especially if you had a window. However, the cleaning wasn't up to par. When we first got on the ship, there was a candy wrapper on the floor by the bed, which shows that they don't clean very well. On the bright side, the little towel characters were cute and added a nice touch to the room.

The food for dining at night was a bit of a joke. I ordered the Enchiladas, and it was disappointing to see that it only had two slices of American Craft cheese on top as the cheese. When I asked for my steak to be cooked medium rare, they gave it to me so dang bloody that it was disgusting. I would suggest sticking to the Buffet or the Burger shack, sandwich shack, tacos, or anything where you can grab it yourself. Don't waste your money on sit-down dining; it's not worth it.

The excursions were also a bit of a rip-off. They charged triple the amount for excursions, and they would say that it's safer to book through them. However, we found out that we paid $20 for the same excursion that they charged $120 for. Even the locals who gave us the tour said the same thing: don't buy through the ship because they're ripping us off.

Lastly, they rip you off in more ways than one. After paying my bill the night before we got off the boat, they charged me an extra $50 on dining that they said I did, but my meals were all included, so I'm not sure how they did that. I paid my bill, and then they charged me a week later after I got off the boat. I'm not the only one they did this to; there were 12 people in line before me stating that they were getting charged a $75 fee for nothing. Some people even put cash onto their room card and only used it once for one drink, but all of a sudden, that $100 they put on there was spent somehow when they only used the card once for a drink.

I would advise against going to the Casino as well because they rip you off too. I played three times, and they said I played six times. I had to make them pull up the camera feed to prove to them that I didn't play six times, and after that, they had to give me my money back.

Overall, I do not recommend this ship at all. They rip you off in more ways than one. I'm still fighting this issue with my bank because the cruise is trying to lie, but jokes on them, I have proof that I did not spend the amount that they said, and the paperwork shows that I paid out my bill after they charged me. Sorry, Carnival, but you will not win this fight. People, check your charges and make sure they don't try to overcharge you. Pay attention to what you spend and write it all down.

Let me start by saying that the crew who served us dinner and cleaned our room were amazing! However, my experience with Carnival Cruise Lines was not so great. I had booked and paid for my trip months in advance, but on the day of my check-in, I found out that my cruise had been cancelled without any notice or warning. It was only after I contacted customer support that I found out the reason behind the cancellation. Apparently, there was an issue with a trip I had taken during the COVID-19 pandemic, and Carnival had failed to collect the money owed to them. This money had been sitting in my wife's credit union for three years, and no one had ever claimed it. I was blamed for double dipping and keeping funds that were not mine, even though the fault was on Carnival's end. The collection team was extremely disrespectful, and no one took responsibility for their mistake.

Despite this, I decided to go on the trip with my travel group. However, things didn't get any better. I had purchased a drink package and other excursions, but on Thursday, I found out that my drink package had been cancelled, even though I had paid for it on my credit card. I ended up spending $180 on drinks, and then had to purchase a new drink package. The staff couldn't explain why my drink package had been cancelled, and I was treated like a child when I finally got my new drink package. I was told that I could only get one drink at a time and had to wait five minutes between drinks, even though this was not stated anywhere in the cheers package. When I was paying for drinks, I could buy as many as I wanted, but with the drink package, I was treated poorly because I wasn't tipping the bartenders.

The food selection on the ship was also disappointing. How can you not have chicken wings on a ship? Overall, my experience with Carnival Cruise Lines was terrible, and I will never cruise with them again. My travel group consisted of 700 people, and I will make sure that none of them ever cruise with Carnival again. Customers should come first, and Carnival made me feel horrible and cost me $600 in new charges. Thanks for nothing!

My wife and I recently went on a 7 day cruise on the Glory with Carnival Cruise Lines. We were really excited to go on this trip and had booked it over a year in advance. However, our experience onboard was really disappointing and we felt let down by the overall experience.

One of the biggest issues we had was with the attitude of the Carnival employees. We found that most of them were indifferent to our needs and didn't seem to care about providing good customer service. For example, we had requested a refrigerator for medication and had confirmed this several times, including during boarding. However, when we got to our stateroom, we found that the refrigerator didn't work. When we reported this to guest services, we were told that we should have made arrangements for one when we booked. We were then told that we could get a medicooler at our own expense, which was really frustrating. The room only had one 110 outlet, which meant that we had to use it for the medicooler.

Another issue we had was with the lack of information provided by Carnival. We had asked about the daily itinerary and were told to check with the front desk every day. However, on the last day of the cruise, we found out from another cruiser that the itinerary was available on the hub app for the entire week. We were really annoyed that Carnival hadn't mentioned this at any point during the trip. Every day felt like chaos, with no organization and conflicting information.

We had also heard that the food on Carnival cruises was great, but we found this to be untrue. The food was frequently undercooked and tasteless, with the only properly cooked food being a burger from Guy Fieri. We had made reservations for dinner, but when we were told our table was ready, we found out that someone else had been seated there and was charging specialty items to our account. The charges were eventually fixed, but this could have been avoided with better organization.

The entertainment onboard was also disappointing. At any given time, half of the bars were not open and not even stocked. We found that the same 4 shows were recycled for the entire week, which was really boring. The only hope for new entertainment was to drink and watch other people, but even this was affected by the fact that they ran out of some alcohol and were low on others, which meant that drinks became weaker.

Overall, the general attitude of the Carnival employees was a cross between indifference and trying to pressure us into spending more money. The icing on the cake was when they put holds on my bank account for more than twice the amount of the final bill and refused to even try to fix the problem. They blamed my bank, which was bound by Federal law, and after the final bill had cleared, they kept the holds in place for no reason. All attempts to work with Carnival to fix this were met with indifference, which was really frustrating.

To top it all off, Carnival repeatedly told us to go to a non-existent web address to leave a review if we were not satisfied, which was really unprofessional. Overall, we would not recommend Carnival Cruise Lines based on our experience.

I went on my first Carnival Cruise in November of '21, on the Radiance for four days. Unfortunately, the cruise got cancelled, but I was allowed to rebook. Finally, the ship was out of drydock, so I scheduled for March to celebrate a couple of birthdays with six of us. I asked multiple times about identification, and was told that my driver's license was enough. I have a real ID driver's license, which required a utility bill and a couple of other documents, in addition to my driver's license. However, when I arrived at the terminal, I was told that my identification was not sufficient and I was not allowed to board the ship. The other five members of my family went cruising, and I had to wait in the terminal for my luggage. I did not eat in advance, as I was expecting to have plenty of food on the ship. However, there was no food available in the terminal, except for in the employee lounge. Finally, around 2 PM, a fellow brought me a pastry from there. I was able to retrieve my luggage after waiting for five hours, but by then the ship had already left at 5:30 PM.

In May, two different family members and I went on a Carnival Cruise. When Carnival cancelled the first time, we were supposed to receive $300.00 per cabin in credit for the next cruise. However, we did not receive that credit on either of our cruises. As a veteran cruiser, I was disappointed to find that the cabin was the smallest I have ever used. Unfortunately, my travel mates were not interested in doing anything except sleeping, so I essentially cruised alone. On the final day of the cruise, I received my bill and noticed five charges for entertainment. I was confused and thought they were trying to charge me for a male companion. However, I found out that the charges were from the casino, which I never used. My son had charged his casino expenses to my card, and I was blindsided by the charges. The casino manager kept telling me that I had chosen to use the casino, and that I must pay the fee. He did not listen to me and repeated the same thing like a broken record. As far as I know, there is no listed service charge for the casino, so I was frustrated by the unexpected charge.

When the second group arrived, there were no porters available, so we had to carry our luggage around until the cabins were ready. Fortunately, we were on the ninth deck, so we did not have to go far. I did not eat in the dining room, but all the other places were great. The sushi place was outstanding, as was the burger bar and the seafood shack. The food quality on the buffets was the same as on other cruise lines. Trivia is always a favorite of mine, but one person doing the quizzing had too much of an accent, and it was hard to hear.

I called Carnival after I got home, and was told to leave a detailed email and wait six to eight weeks for a reply. However, it is now August, and I still have not heard back from them. Overall, my experience with Carnival Cruise Lines was mixed. While I enjoyed the food and entertainment options, I was disappointed by the lack of communication and unexpected charges.

I gotta tell ya, I had a really bad experience with Carnival Cruise Line. I was all set to go on a two week Alaskan cruise with my family, but then three days before we were supposed to leave, Carnival cancelled our booking because my two year old son isn't vaccinated for COVID 19. I mean, come on! My son is only two years old, he can't get vaccinated because he's too young! It's not like we were trying to break any rules or anything. Carnival knew we had a toddler when we booked the cruise a year ago, and they didn't say anything about this new policy that requires everyone to be vaccinated regardless of age. And let me tell you, their website is super vague about it. I called two different cruise agents to clarify, and they both told me my son would be exempt from the policy and could come on the cruise with us, he just needed an extra COVID test on the day of embarkation. So we printed off our luggage tags and boarding passes, and everything seemed fine. But then my sister tried to do the same thing and her booking was cancelled! And then I checked mine and it was cancelled too! We had no idea what was going on until we called Carnival and found out they had given our staterooms to someone else that morning! Can you believe that? They didn't even bother to tell us, they just cancelled our booking and gave our rooms away! We would have shown up at the port with our whole family and two weeks worth of luggage, only to be turned away because we had a two year old and a one year old in our party. It was a nightmare. And when we tried to get a refund or at least some compensation, Carnival offered us a different cruise that was only seven days instead of twelve, with inside rooms instead of balcony suites, and all over the ship instead of next to each other. And they wouldn't even give us back the difference in price! It was a total ripoff. So yeah, I would not recommend Carnival Cruise Line to anyone. They have terrible customer service and their policies are unclear and discriminatory.

My family and I went on the cruise in late May. Your captain decided it was more important to make his on time quota than worry about the ship or passengers safety.

For almost 12 hours my wife and 2 children were petrified without any word from the crew or captain. I am trying to file a refund claim but no one seems to be able to help me in this area

Hello,

I am trying to reach the corporate office to file a complaint and receive some assistance from the cruise my daughter and I just got off of today from Port Canaveral, Florida. It was set to stop at Grand Turk and Amber Cove which didn’t not happen. It was re routed to the Bahamas which I could have gone from my home port, Galveston, TX. Instead I spent money for flight, hotel, Uber, shuttles etc. to make this trip from Florida to the designated stops that I originally booked for. This is unexceptable. I have cruised with Carnival for years and am a loyal customer. We also had the be off the ship 2 hrs earlier in Amber Cove and return to the ship 3 hrs earlier. This was such an inconvenience as well. Please have someone contact me at the very earliest time possible.

Thank you,

Nekoiya Tingle

Carnival Freedom

June 5-June 10, 2023

VIFP Club# [protected]

Folio 49937

Muster Station C

DD 030287

Something needs to be done about the large unsightly pink lounges that are pushed against the windows, this is blocking and view while one is trying to sit on these lounges, which are uncomfortable, the only view people can have while trying to relax are of people lining up for a coffee, I’ve never seen such a stupidly arrangement of furniture on a ship which is designed for relaxing while looking out the window watching the ocean, this is not the case on the Splendor, please put new lounges in where one is able to relax while viewing the ocean through the windows and not a line up of people waiting for their coffee. Look at how the spirit has got plenty of individual comfortable lounges facing the windows, it one main reason myself and many I’ve spoken to do not to cruise on this ship again, mainly elderly people like to sit in this section as they can not relax outside, please do something about this problem.